UPASS Eligibility Issue September 1, 20:10 PT

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UPASS Eligibility Issue September 1, 20:10 PT

Incident Report for UBC

Resolved

All eligible students should now be able to access TransLink to apply for their UPass. Confirm your eligibility at https://planning.ubc.ca/u-pass-faq#item-232. If any eligible students continue to experience issues, please contact the IT Service Centre - https://it.ubc.ca/got-question-about-it-products-and-support#helpdesk.

Posted Sep 02, 2024 - 12:30 PDT

Update

We are continuing to investigate the issue. The next update is scheduled for 22:30 PT.

Posted Sep 01, 2024 - 20:12 PDT

Investigating

We have received reports of students having difficulty confirming eligibility for UPASS. IT staff are investigating.
The next update will be at 20:30 PT.

Posted Sep 01, 2024 - 18:19 PDT

This incident affected: Other (Other - Vancouver, Other - Okanagan).