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[Intermittent] CWL authentication Issue - July 30, 2026, 08:05 PT
Incident
Report for UBC
Resolved
This incident has been resolved.
Update
Authentication services have been restored.
UBC IT technicians will continue to monitor services closely.
UBC IT technicians will continue to monitor services closely.
Update
UBC IT technicians are continuing with service recovery and monitoring.
Some individual departmental services may still be impacted. We're working with administrators to resolve these issues.
If you are still experiencing intermittent CWL authentication issues we recommend trying to log in again.
We will provide further updates at 20:00 PT.
Some individual departmental services may still be impacted. We're working with administrators to resolve these issues.
If you are still experiencing intermittent CWL authentication issues we recommend trying to log in again.
We will provide further updates at 20:00 PT.
Update
UBC IT technicians are continuing with service recovery and monitoring.
Some individual departmental services may still be impacted. We're working with administrators to resolve these issues.
If you are still experiencing intermittent CWL authentication issues we recommend trying to log in again.
We will provide further updates at 18:00 PT.
Some individual departmental services may still be impacted. We're working with administrators to resolve these issues.
If you are still experiencing intermittent CWL authentication issues we recommend trying to log in again.
We will provide further updates at 18:00 PT.
Update
UBC IT technicians are continuing with recovery and we are monitoring the services.
Services impacted include services using CWL including VPN and wireless networks.
There are currently a large number of requests in queue remaining to be processed. Users who have made changes to their CWL accounts, including password resets, account creation, and access provisioning, will experience delays before those changes take effect.
For password resets, you may continue to use the previous password until it updates.
We will provide further updates at 14:15 PT.
Services impacted include services using CWL including VPN and wireless networks.
There are currently a large number of requests in queue remaining to be processed. Users who have made changes to their CWL accounts, including password resets, account creation, and access provisioning, will experience delays before those changes take effect.
For password resets, you may continue to use the previous password until it updates.
We will provide further updates at 14:15 PT.
Monitoring
UBC IT technicians have identified the root cause of the authentication issues. Impacted services are recovering and being continually monitored.
Services impacted include services using CWL including VPN and wireless networks.
There are currently a large number of requests in queue remaining to be processed. Users who have made changes to their CWL accounts, including password resets, account creation, and access provisioning, will experience delays before those changes take effect.
For password resets, you may continue to use the previous password until it updates.
We will provide further updates at 12:45 PT.
Services impacted include services using CWL including VPN and wireless networks.
There are currently a large number of requests in queue remaining to be processed. Users who have made changes to their CWL accounts, including password resets, account creation, and access provisioning, will experience delays before those changes take effect.
For password resets, you may continue to use the previous password until it updates.
We will provide further updates at 12:45 PT.
Investigating
CWL authentication Issue - July 30, 2026, 08:05 PT
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We are currently experiencing intermittent issues with CWL authentications.
Some users may experience issues with logging in with CWL to services.
UBC IT technicians are currently investigating the issue.
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We are currently experiencing intermittent issues with CWL authentications.
Some users may experience issues with logging in with CWL to services.
UBC IT technicians are currently investigating the issue.
This incident affected: Network - Wireless (Wireless - Hospitals, Wireless - Okanagan, Wireless - Point Grey, Wireless - Robson Square), Network - VPN (VPN - Okanagan, VPN - Point Grey), and Campus Wide Login (CWL Web Services, UBC Identity Provider).