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Kaltura in Canvas Interruption and Authorization Request– January 13, 2026
Incident
Report for UBC
Resolved
This incident has been resolved.
Investigating
Kaltura was unavailable through Canvas this morning January 13, 2026, from 9:00 a.m. to 9:20 a.m. Pacific time due to a temporary service disruption.
When accessing Canvas’s My Media or Media Gallery next, users will be prompted to authorize Kaltura. This is a legitimate request that will need to be accepted to continue using Kaltura through Canvas.
As part of the upcoming upgrade to Kaltura’s LTI 1.3 integration , users will need to repeat this authorization one more time after Monday January 19 once the upgrade is completed.
We apologize for any confusion; please feel free to reach out to LT.hub@ubc.ca if you have any concerns.
Thank you!
When accessing Canvas’s My Media or Media Gallery next, users will be prompted to authorize Kaltura. This is a legitimate request that will need to be accepted to continue using Kaltura through Canvas.
As part of the upcoming upgrade to Kaltura’s LTI 1.3 integration , users will need to repeat this authorization one more time after Monday January 19 once the upgrade is completed.
We apologize for any confusion; please feel free to reach out to LT.hub@ubc.ca if you have any concerns.
Thank you!
This incident affected: Other (Other - Vancouver, Other - Okanagan).