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Issues with Education Planner BC January 13, 2026,10:30 PT
Incident
Report for UBC
Resolved
This incident has been resolved.
Update
We are continuing to investigate this issue.
Update
UBC is aware that our online application on the EducationPlannerBC website is experiencing technical issues
For the latest updates and guidance please visit https://account.you.ubc.ca/s/apply-ubc
For the latest updates and guidance please visit https://account.you.ubc.ca/s/apply-ubc
Update
The issue is still being investigated.
The deadline to apply has been extended to January 26, 2026 at 11:59 pm (PT).
The deadline to apply has been extended to January 26, 2026 at 11:59 pm (PT).
Investigating
UBC is aware that our online application on the EducationPlannerBC website is experiencing technical issues. The application is open, but intermittent disruptions may prevent you from accessing the website to submit your application to UBC. We are working with EducationPlannerBC to resolve this matter, but we recommend that you work through your application carefully and save your progress frequently - to ensure your work isn't lost during one of these disruptions. If you experience issues while you're working on your application or if you cannot access the website at all, please take a break and try again a little later. We want to reassure you that these disruptions will not negatively affect your application to UBC. UBC has extended the deadline to apply and you now have until January 20, 2026, at 11:59 pm (PST) to submit your application. We'll update this space with more details as we get them.
If you have applied to UBC since January 12th, you may not be able to login yet due to ongoing technical issues. As long as you've received an email from EPBC confirming that your application to UBC has been submitted then all is well. Once any issues are resolved, UBC will reach out with an email detailing your next steps. For general information on how to submit documents to UBC, visit https://you.ubc.ca/applying-ubc/applied/submit-documents/.
If you have applied to UBC since January 12th, you may not be able to login yet due to ongoing technical issues. As long as you've received an email from EPBC confirming that your application to UBC has been submitted then all is well. Once any issues are resolved, UBC will reach out with an email detailing your next steps. For general information on how to submit documents to UBC, visit https://you.ubc.ca/applying-ubc/applied/submit-documents/.
This incident affected: Other (Other - Vancouver, Other - Okanagan).