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Canvas Unavailable May 07, 2026 - 13:22 PT
Incident
Report for UBC
Resolved
Canvas now operational - Resolved
You can now log in to Canvas and Canvas Catalog. UBC has worked with Instructure to restore access to Canvas and Canvas Catalog for the UBC community.
Please note while access has been restored to Canvas, some functionality within Canvas will take longer to fully recover.
Students should continue to check their email regularly as instructors or departments may contact them directly with updates and instructions.
Faculty and instructors: More information is available on the LT Hub page for instructors.
Students: More information is available on the LT Hub page for students.
We recognize the disruption this incident has caused for teaching, learning, and university operations.
Instructure has advised that all data affected by the incident was returned and Instructure received digital confirmation of data destruction by the unauthorized actor. More information is provided by Instructure here: https://www.instructure.com/incident_update
We recommend that students, faculty, and staff continue to be vigilant against phishing and follow best practices for protecting their accounts and data, including using passphrases or strong passwords and enabling multi-factor authentication where available. Community members can change their CWL password on the CWL myAccount Webpage.
You can now log in to Canvas and Canvas Catalog. UBC has worked with Instructure to restore access to Canvas and Canvas Catalog for the UBC community.
Please note while access has been restored to Canvas, some functionality within Canvas will take longer to fully recover.
Students should continue to check their email regularly as instructors or departments may contact them directly with updates and instructions.
Faculty and instructors: More information is available on the LT Hub page for instructors.
Students: More information is available on the LT Hub page for students.
We recognize the disruption this incident has caused for teaching, learning, and university operations.
Instructure has advised that all data affected by the incident was returned and Instructure received digital confirmation of data destruction by the unauthorized actor. More information is provided by Instructure here: https://www.instructure.com/incident_update
We recommend that students, faculty, and staff continue to be vigilant against phishing and follow best practices for protecting their accounts and data, including using passphrases or strong passwords and enabling multi-factor authentication where available. Community members can change their CWL password on the CWL myAccount Webpage.
Update
Canvas now operational - Resolved
You can now log in to Canvas and Canvas Catalog. UBC has worked with Instructure to restore access to Canvas and Canvas Catalog for the UBC community.
Please note while access has been restored to Canvas, some functionality within Canvas will take longer to fully recover.
Students should continue to check their email regularly as instructors or departments may contact them directly with updates and instructions.
Faculty and instructors: More information is available on the LT Hub page for instructors.
Students: More information is available on the LT Hub page for students.
We recognize the disruption this incident has caused for teaching, learning, and university operations.
Instructure has advised that all data affected by the incident was returned and Instructure received digital confirmation of data destruction by the unauthorized actor. More information is provided by Instructure here: https://www.instructure.com/incident_update
We recommend that students, faculty, and staff continue to be vigilant against phishing and follow best practices for protecting their accounts and data, including using passphrases or strong passwords and enabling multi-factor authentication where available. Community members can change their CWL password on the CWL myAccount Webpage.
You can now log in to Canvas and Canvas Catalog. UBC has worked with Instructure to restore access to Canvas and Canvas Catalog for the UBC community.
Please note while access has been restored to Canvas, some functionality within Canvas will take longer to fully recover.
Students should continue to check their email regularly as instructors or departments may contact them directly with updates and instructions.
Faculty and instructors: More information is available on the LT Hub page for instructors.
Students: More information is available on the LT Hub page for students.
We recognize the disruption this incident has caused for teaching, learning, and university operations.
Instructure has advised that all data affected by the incident was returned and Instructure received digital confirmation of data destruction by the unauthorized actor. More information is provided by Instructure here: https://www.instructure.com/incident_update
We recommend that students, faculty, and staff continue to be vigilant against phishing and follow best practices for protecting their accounts and data, including using passphrases or strong passwords and enabling multi-factor authentication where available. Community members can change their CWL password on the CWL myAccount Webpage.
Update
.
Monitoring
This morning, UBC received information from Instructure related to the mitigations and remediations Instructure has taken to address the Canvas cybersecurity incident. Based on this new information, UBC has made the decision to work with Instructure to restore access to Canvas and Canvas Catalog for the UBC community.
Faculty who are currently teaching will be contacted with details about when Canvas access is expected to be restored.
We recognize the disruption this incident has caused for teaching, learning, and university operations, and we appreciate our community’s continued patience.
We recommend that faculty, staff, and students continue to be vigilant against phishing and follow best practices for protecting their accounts and data, including using passphrases or strong passwords and enabling multi-factor authentication where available.
Faculty who are currently teaching will be contacted with details about when Canvas access is expected to be restored.
We recognize the disruption this incident has caused for teaching, learning, and university operations, and we appreciate our community’s continued patience.
We recommend that faculty, staff, and students continue to be vigilant against phishing and follow best practices for protecting their accounts and data, including using passphrases or strong passwords and enabling multi-factor authentication where available.
Update
.
Update
While Instructure has made the Canvas service available again, UBC continues to review prior to providing access for the UBC community.
The university is working to maintain learning continuity for courses already underway as well as those starting later this week and will be contacting affected community members in the coming days regarding these courses. Students and instructors can find course information and resources, while Canvas is unavailable: https://ltic.ubc.ca/canvas-redirect/.
Students, please check your email from UBC regularly, as your instructor or department may contact you directly with updates or instructions.
We also recommend that faculty, staff, and students continue to be vigilant against phishing and follow best practices for protecting their accounts and data, including using strong passwords and enabling multi-factor authentication where available.
The university is working to maintain learning continuity for courses already underway as well as those starting later this week and will be contacting affected community members in the coming days regarding these courses. Students and instructors can find course information and resources, while Canvas is unavailable: https://ltic.ubc.ca/canvas-redirect/.
Students, please check your email from UBC regularly, as your instructor or department may contact you directly with updates or instructions.
We also recommend that faculty, staff, and students continue to be vigilant against phishing and follow best practices for protecting their accounts and data, including using strong passwords and enabling multi-factor authentication where available.
Update
The university is working to maintain learning continuity for courses starting next week and will be contacting affected community members in the coming days.
As a precautionary measure, we are now advising UBC community members who use Canvas to take the following steps:
- Do not attempt to log into Canvas or Canvas Catalog until UBC IT advises that it is safe to do so; and
- If you logged into Canvas or Canvas Catalog after 12 p.m. PT on Thursday, May 7, please change your CWL password immediately and contact UBC Cybersecurity at security@ubc.ca. Community members can change their CWL password here: https://www.myaccount.ubc.ca/myAccount/.
While Instructure has made the Canvas service available, UBC needs to review security measures prior to providing access for the UBC community.
We also recommend that faculty, staff, and students continue to be vigilant against phishing and follow best practices for protecting their accounts and data, including using strong passwords and enabling multi-factor authentication where available.
As a precautionary measure, we are now advising UBC community members who use Canvas to take the following steps:
- Do not attempt to log into Canvas or Canvas Catalog until UBC IT advises that it is safe to do so; and
- If you logged into Canvas or Canvas Catalog after 12 p.m. PT on Thursday, May 7, please change your CWL password immediately and contact UBC Cybersecurity at security@ubc.ca. Community members can change their CWL password here: https://www.myaccount.ubc.ca/myAccount/.
While Instructure has made the Canvas service available, UBC needs to review security measures prior to providing access for the UBC community.
We also recommend that faculty, staff, and students continue to be vigilant against phishing and follow best practices for protecting their accounts and data, including using strong passwords and enabling multi-factor authentication where available.
Update
The university is working to maintain learning continuity for courses starting next week and will be contacting affected community members in the coming days.
We also recommend that faculty, staff, and students continue to be vigilant against phishing and follow best practices for protecting their accounts and data, including using strong passwords and enabling multi-factor authentication where available.
We will provide more updates as soon as we have them.
We also recommend that faculty, staff, and students continue to be vigilant against phishing and follow best practices for protecting their accounts and data, including using strong passwords and enabling multi-factor authentication where available.
We will provide more updates as soon as we have them.
Update
.
Investigating
Canvas is unavailable due to a cyber breach of its parent company Instructure. UBC community members should not log into Canvas until further notice.
If you are logged in, please log out immediately and do not log back in until you are notified by UBC IT that is safe to do so. If you have logged in after 12 p.m. PT on Thursday, May 7, please change your CWL password immediately and reach out to security@ubc.ca.
We will provide more updates as soon as we have them.
If you are logged in, please log out immediately and do not log back in until you are notified by UBC IT that is safe to do so. If you have logged in after 12 p.m. PT on Thursday, May 7, please change your CWL password immediately and reach out to security@ubc.ca.
We will provide more updates as soon as we have them.
This incident affected: Canvas.