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Academic Progress Reports Displaying Incorrect Requirements
Incident
Report for UBC
Resolved
This incident has been resolved.
Investigating
Two issues affecting Academic Progress Reports (APRs) since September 20th have been identified.
First, total academic requirement data (degree credit totals) from discontinued programs are sometimes being pulled into student reports, causing them to incorrectly display numbers in the Overall Academic Progress (OAP) requirement from a past program instead of the current one. Workday has identified the cause and a fix will be deployed on October 3rd.
Second, the system may be incorrectly retrieving academic requirements from a student’s previous, discontinued, program focus and displaying them in the Academic Requirements grid. This can result in some APRs displaying two sets of requirements, including those from programs that are no longer active. Workday has identified the root cause and is actively working to resolve it. More information will be posted as it becomes available.
First, total academic requirement data (degree credit totals) from discontinued programs are sometimes being pulled into student reports, causing them to incorrectly display numbers in the Overall Academic Progress (OAP) requirement from a past program instead of the current one. Workday has identified the cause and a fix will be deployed on October 3rd.
Second, the system may be incorrectly retrieving academic requirements from a student’s previous, discontinued, program focus and displaying them in the Academic Requirements grid. This can result in some APRs displaying two sets of requirements, including those from programs that are no longer active. Workday has identified the root cause and is actively working to resolve it. More information will be posted as it becomes available.
This incident affected: Other (Other - Vancouver, Other - Okanagan).