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Users may experience issues downloading/previewing attachments from outlook.office.com
Incident
Report for UBC
Resolved
This incident has been resolved.
Update
The fix for the attachment download and preview issue in Outlook on the Web continues to roll out. We expect the resolution to be fully complete by the vendor’s next scheduled update.
Next update by: Wednesday, March 5, 2025 at 11:30 AM PST
Next update by: Wednesday, March 5, 2025 at 11:30 AM PST
Update
The fix has reached nearly all affected users, with additional ones being addressed throughout the weekend.
Next update by: Monday 2:00 PM PST
Next update by: Monday 2:00 PM PST
Update
Most users impacted by the attachment download and preview issue in Outlook on the Web should now see it resolved, with the fix continuing to roll out. Next update by 13:30 PT.
Identified
Some users who have migrated to Exchange Online and use Outlook on the web (outlook.office.com) may have trouble downloading or previewing attachments. Microsoft is aware of the issue and a fix is being implemented.
Next update: 5:30 PM PST
Next update: 5:30 PM PST
This incident affected: Email Services (Faculty and Staff Email (FASmail), UBC Student Email).