UBC Status

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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages

All Systems Operational

Campus Wide Login Operational

CWL Web Services Operational

UBC Identity Provider Operational

UBC Identity Broker Operational

Enhanced CWL - MFA Operational

Canvas Operational

Confluence Operational

EduCloud Server Operational

Management Interface - https://bcnet.educloud.ubc.ca Operational

Management Interface - https://dr.educloud.ubc.ca Operational

Server Infrastructure - Vancouver Operational

Server Infrastructure - Kamloops Operational

Email Services Operational

Faculty and Staff Email (FASmail) Operational

UBC Student Email Operational

Mail Relay Operational

Mailing List Operational

Home Drive Operational

Home Drive - Vancouver Operational

Home Drive - Okanagan Operational

Microsoft 365 Operational

OneDrive Operational

Teams Operational

Network - Campus Operational

Network - Hospitals Operational

Network - Okanagan Operational

Network - Point Grey Operational

Network - Robson Square Operational

Network - Wireless Operational

Wireless - Hospitals Operational

Wireless - Okanagan Operational

Wireless - Point Grey Operational

Wireless - Robson Square Operational

Network - VPN Operational

VPN - Okanagan Operational

VPN - Point Grey Operational

Voice Services Operational

Telephone Service - Vancouver Operational

Telephone Service - Okanagan Operational

Contact Centre - Vancouver Operational

Contact Centre - Okanagan Operational

Remote Labs Operational

Remote Labs - Vancouver Operational

Remote Labs - Okanagan Operational

SalesForce Operational

ServiceNow Operational

Sharepoint Operational

Student Service Centre Operational

Team Share Operational

Workday Operational

Other Operational

Other - Vancouver Operational

Other - Okanagan Operational

Zoom Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Mattermost Maintenance June 9, 2023, 08:00-08:30 PT Jun 9, 2023 08:00-08:30 PDT

The Mattermost service will be unavailable due to scheduled maintenance on June 9, 2023, 08:00-08:30 PT.
Posted on Jun 06, 2023 - 14:02 PDT

Workday Scheduled Weekly Maintenance June 09, 2023, 21:00 PT to June 10, 2023, 01:00 PT Jun 9, 2023 21:00 - Jun 10, 2023 01:00 PDT

Please be advised that on June 09, 2023, 21:00 PT to June 10, 2023, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Posted on Jun 05, 2023 - 13:57 PDT

Q9 DNS/DHCP Server Maintenance June 10, 2023, 08:00-12:00 PT Jun 10, 2023 08:00-12:00 PDT

UBC IT will be performing Q9 DNS/DHCP server maintenance on June 10, 2023, 08:00-12:00 PT. For properly configured DNS, there should be no interruptions.
Posted on May 09, 2023 - 13:51 PDT

Vancouver Campus, Okanagan Campus, and Q9 Network Maintenance June 10, 2023, 12:00-18:00 PT Jun 10, 2023 12:00-18:00 PDT

Vancouver Campus, Okanagan Campus, and Q9 Network will undergo maintenance on June 10, 2023, 12:00-18:00 PT. No service disruption is anticipated during the scheduled maintenance window.
Posted on May 09, 2023 - 13:56 PDT

UBC Planon Enterprise Maintenance Management System (EMMS) Maintenance June 13, 2023, 16:00-23:59 PT Jun 13, 2023 16:00-23:59 PDT

Planon will be undergoing maintenance on June 13, 2023, between 16:00-23:59 PT as part of the latest upgrade efforts. During this time, Planon will be unavailable for up to 8 hours.
Posted on Jun 06, 2023 - 14:03 PDT

FASmail Email Domain Authentication Improvements June 14, 2023, 10:00-11:00 PT Jun 14, 2023 10:00-11:00 PDT

On June 14, 2023, 10:00-11:00 PT, UBC IT will implement a new DMARC (Domain-based Message Authentication, Reporting, and Conformance) policy on numerous FASmail email domains. To prevent spoofing, messages sent from these email domain after this date must be sent from FASmail or the UBC Mail Relays. All messages sent from third party servers without SMTP authentication by the FASmail servers or the UBC mail relays may get quarantined by the recipients' mail servers.
Posted on May 09, 2023 - 14:26 PDT

Eye Care Centre (VHEC01) Network Switch Replacement June 14, 2023, 20:00 to June 15, 2023, 00:00 PT Jun 14, 2023 20:00 - Jun 15, 2023 00:00 PDT

Network maintenance is being performed at the Eye Care Centre (VGH). During this service window from June 14, 2023 20:00 - June 15, 2023 00:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones, the user ports are migrated to the new switching infrastructure and the connectivity is verified.
Posted on Jun 06, 2023 - 19:42 PDT

Mule Anypoint Platform VPC (Virtual Private Cloud) Maintenance on June 16, 2023, 17:30-21:30 PT Jun 16, 2023 17:30-21:30 PDT

We are changing Mule VPC and UBC network configuration to move VPC from static VPN to the centralized dynamic VPN via the centralized AWS Transit Gateway. Meanwhile, we are getting rid of VPC peerings between AWS and Mule Anypoint Platform.

Maintenance will be performed after hours to minimize any potential impacts.

During this downtime there will be an interruption for up to 3 hours whilst changes are implemented.
Posted on Jun 06, 2023 - 14:25 PDT

Past Incidents

Jun 9, 2023

TouchNet Maintenance June 09, 2023, 00:00-04:00 PT

Completed - The scheduled maintenance has been completed.
Jun 9, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 00:00 PDT

Scheduled - There will be a scheduled TouchNet maintenance on June 09, 2023, 00:00-04:00 PT. During this four-hour period, we expect an outage, and TouchNet will not be accessible.

Please email LT.Hub@ubc.ca if you have any questions or concerns. We apologize for any inconvenience this may cause.
May 14, 06:14 PDT

Jun 8, 2023

Planned Interruption to Multiple UBC Enterprise Services on June 08, 2023, 17:00-19:00 PT

Completed - The scheduled maintenance has been completed.
Jun 8, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 17:00 PDT

Scheduled - An upgrade to our existing PRD Mule Load Balancer will take place on June 08, 2023 between 17:00-19:00 PT, which temporarily impacts all Mule applications.

Maintenance will be performed after hours to minimize any potential impacts.

During this time there will be a brief interruption to ALL Mule Exchange API Services for 15 minutes up to 30 minutes whilst updates are performed.

All services will automatically recover.

Note: This change is happening after hours, for 30 min max downtime.
Jun 6, 14:19 PDT

AccessUBC Maintenance June 8, 2023, 10:00-14:00 PT

Completed - The scheduled maintenance has been completed.
Jun 8, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 10:00 PDT

Scheduled - AccessUBC and Sponsored Guest web application will be undergoing maintenance on June 8, 2023, 10:00-14:00 PT.

There will be no service interruption for users for the duration of the maintenance with the exception of 10:00-10:30 PT where users may be prompted to re-authenticate to AccessUBC.
Jun 6, 19:39 PDT

Jun 7, 2023

Planned Maintenance to Multiple UBC Enterprise Services on Jun 07, 2023, 17:00-20:00 PT

Completed - The scheduled maintenance has been completed.
Jun 7, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 17:00 PDT

Scheduled - Multiple enterprise services will undergo maintenance on Jun 07, 2023, 17:00-20:00 PT, impacting IAM Services,event-recovery-manager,daf-catalog-manager,daf-contract-manager,phub-admin (for merging; impact IAM only),dedupe (dedupe lookup; impact hiring process),rundeck prd,Workday Tenants: PRD. Maintenance will be performed after hours to minimize any potential impacts. During this time there may be a brief interruption to services for up to 5 minutes whilst updates are performed.
May 23, 14:49 PDT

ServiceNow Issue June 7, 2023, 9:10am PT

Resolved - This incident has been resolved.
Jun 7, 15:20 PDT

Monitoring - This issue has now been resolved and emails are now being sent. We will continue to monitor ServiceNow for any more issues.
Jun 7, 10:28 PDT

Investigating - As of approximately 9:10 am Wednesday morning, ServiceNow has encountered issues sending outbound emails. Email notifications are currently queued, and will be sent once the issue is resolved. Support teams are currently working with the vendor to resolve the issue.

UBC IT technicians are currently investigating the issue.
Jun 7, 10:06 PDT

Jun 6, 2023

PCI vCenter Maintenance Vancouver June 6, 2023, 16:00-19:00 PT

Completed - The scheduled maintenance has been completed.
Jun 6, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 16:00 PDT

Scheduled - The PCI vCenter will be undergoing scheduled maintenance on June 6, 2023, from 16:00-19:00 PT. There are no expected outages to running virtual machines, and administrators will be able to manage virtual machines through standard remote management methods via RDP and SSH during this time.
Jun 6, 14:06 PDT

Jun 5, 2023

No incidents reported.

Jun 4, 2023

Crowdmark Scheduled Maintenance June 4, 2023, 4:00-7:00 PT

Completed - The scheduled maintenance has been completed.
Jun 4, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 04:00 PDT

Scheduled - Crowdmark will be unavailable on Sunday June 4, 2023 from 4:00 a.m. to 7:00 a.m. PT for scheduled maintenance.

Please contact the LT Hub by emailing LT.Hub@ubc.ca if you have any questions or concerns.
May 3, 12:50 PDT

Jun 3, 2023

Okanagan Campus Network Maintenance June 3, 2023, 08:00–09:00 PT

Completed - The scheduled maintenance has been completed.
Jun 3, 09:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 08:00 PDT

Scheduled - The Okanagan Campus Network will be periodically unavailable on June 3, 2023, 08:00-09:00 PT for scheduled maintenance. Multiple buildings/locations will be affected. During the maintenance, voice, data, and wireless services will be periodically unavailable in the affected buildings.
May 26, 17:22 PDT

Workday Scheduled Weekly Maintenance June 02, 2023, 21:00 PT to June 03, 2023, 01:00 PT

Completed - The scheduled maintenance has been completed.
Jun 3, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 21:00 PDT

Scheduled - Please be advised that on June 02, 2023, 21:00 PT to June 03, 2023, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
May 29, 07:59 PDT

Jun 2, 2023

ServiceNow Upgrade June 1, 2023, 21:00 PT - June 2, 2023, 02:00 PT

Completed - The scheduled maintenance has been completed.
Jun 2, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 21:00 PDT

Scheduled - ServiceNow will be undergoing a version upgrade from June 1, 2023, 21:00 PT -to June 2, 2023, 02:00 PT
There is no expected downtime or impact associated with this change.
May 23, 14:34 PDT

Jun 1, 2023

Cybersecurity Confidential Communications Website Upgrade June 1, 2023, 18:00-20:00 PT

Completed - The scheduled maintenance has been completed.
Jun 1, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 18:00 PDT

Scheduled - The Cybersecurity Confidential Communications website cc.cybersecurity.ubc.ca will be undergoing scheduled maintenance on June 1, 2023, 18:00-20:00 PT. During this time, users will not be able to access this site.
May 31, 19:37 PDT

Okanagan Residence Network Maintenance June 1, 2023, 05:00-06:00 PT

Completed - The scheduled maintenance has been completed.
Jun 1, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 05:00 PDT

Scheduled - The Okanagan Residence Network will be periodically unavailable on June 1, 2023, from 05:00-06:00 PT for scheduled maintenance. Multiple buildings/locations will be affected. During the maintenance, voice, data, and wireless services will be periodically unavailable in the affected buildings.
May 26, 17:19 PDT

May 31, 2023

JupyterHub Open Activity: Cluster Upgrade on May 31, 2023, 03:00-05:00 PT

Completed - The scheduled maintenance has been completed.
May 31, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 03:00 PDT

Scheduled - JupyterHub Open Cluster Upgrade. Service will be unavailable.
May 30, 14:04 PDT

May 30, 2023

Platform.sh Scheduled Maintenance May 30, 2023, 00:00-03:00 PT

Completed - The scheduled maintenance has been completed.
May 30, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 00:00 PDT

Scheduled - Web Services' vendor, Platform.sh has scheduled a maintenance window in the Canada (ca-1.platform.sh) region. The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region's projects running on the affected host.

The list of sites affected includes but is not limited to:

continuingstudies.sauder.ubc.ca
events.pharmacy.ubc.ca
events.sbqmi.ubc.ca
extendedlearning.ubc.ca
greencollege.ubc.ca
hr.ubc.ca
it.ubc.ca
nursing.ubc.ca
pharmsci.ubc.ca
privacymatters.ubc.ca
qmi.ubc.ca
research.ubc.ca
sba.ubc.ca
students.ubc.ca
vantagecollege.ubc.ca
May 25, 19:42 PDT

May 29, 2023

Enterprise Active Directory (EAD) Security Enhancement May 29, 2023, 10:00-11:00 PT

Completed - The scheduled maintenance has been completed.
May 29, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 10:00 PDT

Scheduled - The Enterprise Active Directory (EAD) Domain Controllers' LDAP Signing security policies will be enhanced.

This will require addition adjustment to the following use cases' settings for maintaining full functionality if not already configured for TLS\SSL usage.

- Macintosh Outlook client performing recipient lookups (Global Address List) against EAD
- Macintosh workstation logon configured to EAD
- Legacy Windows workstations logon configured to EAD
- Service Applications using EAD service accounts

Please contact the IT Service Centre (604.822.2008) or reach out to your department's IT Support associate if remediation assistance is required.
May 23, 14:40 PDT

Planned Maintenance to Multiple UBC Enterprise Services on May 29, 2023 10:00-10:15 PT

Completed - The scheduled maintenance has been completed.
May 29, 10:16 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 10:00 PDT

Scheduled - The email delivery settings on Rundeck PRD will be updated on May 29, 2023 10:00-10:15 PT, and a restart is mandatory to load new configuration. During the restart Rundeck service will be interrupted up to 15 minutes. Rundeck jobs impacted are impacted during the deployment process, and No impact to Mule API,FASMAIL updates from IAM to Workday, CWL creation, SP_PUID lookup.
May 23, 14:52 PDT

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.