Wireless connectivity issues for Macs - November 4, 2026 - 13:00 PT
Update - Noted workarounds appear to be working for affected users.
Technicians are still monitoring the issue; however, recommendation is to apply one of the workarounds/fixes.
Nov 04, 2026 - 15:38 PST
Update - Issue is still being investigated.

For workarounds:

1. Update your MacOS operating system
2. Use the UBCIoT Wifi network (https://it.ubc.ca/services/email-voice-internet/ubc-internet-things-iot-wi-fi)
Nov 04, 2026 - 13:53 PST
Investigating - There is currently an issue that some Mac devices are unable to connect to the UBC wireless networks.

Technicians are investigating the issue.

Next update will be at 15:00
Nov 04, 2026 - 12:42 PST
Canvas Zoom Integration Time Zone Issue
Identified - We have identified an issue where Zoom meetings accessed through Canvas may show a start time that is one hour off, even when your Zoom timezone is set to “(GMT-7:00) Vancouver.”

This affects the displayed time only. If your meeting was created using the “(GMT-7:00) Vancouver” timezone, it is still scheduled at the correct time.

Workaround: To see the correct meeting times in Canvas, set your Zoom timezone to “(GMT-7:00) Arizona” when using Zoom through Canvas.
Nov 03, 2026 - 14:24 PST
Update - Users accessing Zoom through Canvas may see meeting times shown in the wrong timezone. The timezone may also change on its own when the page is refreshed. We are currently investigating the issue.
In the meantime:
• When scheduling a new meeting, make sure the timezone is set to “(GMT -7:00) Pacific Time (Vancouver)” before saving.
• For meetings already scheduled, times in Canvas should display correctly as long as your Zoom timezone is set to “(GMT -7:00) Pacific Time (Vancouver).”
Nov 03, 2026 - 10:55 PST
Investigating - We are currently investigating the time zone issue in Canvas Zoom integration. Users may notice inconsistent time zone displayed on the top of the web page. Please change to “(GMT-7:00) Vancouver” for correct time to join/schedule sessions.
Nov 03, 2026 - 09:24 PST
BC Time Zone Change Planning
Update - If you are using UBC FASmail or UBC Student Email, you can now update your meetings using UBC IT's self-service tool. The tool can update many meetings automatically and identify those that require manual review.

If you are not using UBC FASmail or UBC Student Email, please consult with your department or organization on how to update your upcoming meetings. You may need to manually update your meetings to the new time zone.

For updated information, visit https://www.it.ubc.ca/timezonechange
Oct 26, 2026 - 16:17 PDT
Update - A guidance page has been developed to assist the UBC community in navigating the time zone change. This post will receive updates as more information becomes available. Further communications will be shared later this week.

https://it.ubc.ca/news/october-20-2026/bc-time-zone-change-what-it-means-your-calendar-and-devices
Oct 20, 2026 - 17:38 PDT
Update - UBC IT is still working with vendors and validating guidance. We plan to share detailed information on Tuesday, October 20, 2026 (afternoon).
Oct 16, 2026 - 15:18 PDT
Investigating - British Columbia has adopted permanent year-round daylight saving time (Pacific Time), with the change scheduled to take effect on November 1. We recognize that some community members may have questions about the impact on calendars, devices, and scheduled meetings.

UBC IT is actively working with Microsoft and Apple to coordinate the required time zone updates for computers, mobile devices, and calendaring services. We anticipate updates from our vendors will begin rolling out next week.

UBC IT plans to provide detailed guidance by October 16 outlining what to expect and any actions that may be required.
Thank you for your patience as we work to ensure a smooth transition.
Oct 09, 2026 - 14:14 PDT
FASmail delays for generic and resource mailboxes - October 16, 2026 03:45-8:35 PT
Monitoring - Users may experience slowness with FASmail message delivery (incoming and outgoing) on generic and resource mailboxes. The issue is isolated to mailboxes hosted on our Exchange on-premises environment and does not impact mailboxes that have been migrated to Exchange Online.

Service has been recovered and messages are now being delivered with delayed delivery.
Oct 16, 2026 - 09:54 PDT
BC time zone change for UBC managed MacOS devices October 20, 2026, 16:00 PT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 2026 - 16:01 PDT
Scheduled - UBC IT will be preparing end user devices for the transition to the new BC time zone (PCT, UTC -7:00). MacOS devices that are currently set to America/Los_Angeles, America/Tijuana or US/Pacific (PST/PDT) will be transitioned to America/Vancouver to address the new time zone for British Columbia. We realize this may impact a small number of devices operating outside BC (Washington, Oregon, California) that may need to be corrected after this change.
Oct 20, 2026 16:00 - Nov 30, 2026 15:00 PST
View My Teaching Schedule report in Workday not showing teaching assignments
Update - This issue is still ongoing. We apologize for the inconvenience. Please continue reaching out to the Integrated Service Centre for questions and support.
Sep 29, 2026 - 16:44 PDT
Investigating - Faculty are unable to view their current or upcoming teaching assignments when using the View My Teaching Schedule report in Workday. The issue is being investigated.

In the meantime, when running the View My Teaching Schedule report in Workday to view teaching assignments, search for the specific academic period in the 'Academic Period' field. For example, for 2026 Winter Term 1, type in "2026 Winter" and press 'Enter'. Select from the academic period options. Select 'OK'.

Please reach out to the Integrated Service Centre for questions and support.
Sep 21, 2026 - 16:17 PDT
Microsoft announces removal of Office support for older systems and software versions, July 13, 2026
Investigating - Microsoft has announced that effective July 13th, 2026, Office applications will no longer be supported on older MacOS and iOS systems, and further, they are removing support for older versions of Office entirely.

• Clients which are running operating systems earlier than the following minimums will no longer be able to edit or save files after the change:
Mac OS – minimum version 12.0 (Monterey)
iOS – minimum version 17.0

• Clients who are using Office 2019 for Mac, regardless of operating system, will be unable to edit or save files after the change.
• Clients who are using Office 2021 for Mac or MS 365 apps on iPhone and iPads will continue to function normally, provided the operating systems are supported (as listed above) and at the following minimum software versions:
Office 2021 for Mac – minimum version 16.83
MS365 apps for iOS – minimum version 2.93

UBC IT strongly recommends that all clients running Office on a Mac, iPhone, or iPad update their operating systems and Office software before July 13th to prevent any disruptions.

For more information, see https://ubc.service-now.com/kb_view.do?sysparm_article=KB0020043
Jul 10, 2026 - 15:48 PDT
Campus Wide Login Operational
CWL Web Services Operational
UBC Identity Provider Operational
Enterprise LDAP (ELDAP) Operational
Multi-factor Authentication (MFA) Operational
UBC Identity Broker Operational
UBC Applicant & Student Federation (idb0) Operational
UBC OpenID Federation (idb1) Operational
UBC Faculty of Medicine and BC Health Authority Federation (idb2) Operational
UBC Beaty Museum of Biodiversity (idb3) Operational
UBC SecureLink Federation (slid) Operational
UBC One-time Link Identity (olid) Operational
UBC -- Identity Verification Operational
Canvas Operational
Confluence Operational
EduCloud Server Operational
Management Interface - https://educloud.ubc.ca Operational
Management Interface - https://educloud.ok.ubc.ca Operational
Server Infrastructure - Vancouver Operational
Server Infrastructure - Okanagan Operational
Email Services Operational
Faculty and Staff Email (FASmail) Operational
UBC Student Email Operational
Mail Relay Operational
Mailing List Operational
Home Drive Operational
Home Drive - Vancouver Operational
Home Drive - Okanagan Operational
Advanced Research Computing Operational
ARC Sockeye Operational
ARC Chinook Operational
Microsoft 365 Operational
OneDrive Operational
Teams Operational
Network - Campus Operational
Network - Hospitals Operational
Network - Okanagan Operational
Network - Point Grey Operational
Network - Robson Square Operational
Network - Wireless Degraded Performance
Wireless - Hospitals Operational
Wireless - Okanagan Operational
Wireless - Point Grey Degraded Performance
Wireless - Robson Square Operational
Network - VPN Operational
VPN - Okanagan Operational
VPN - Point Grey Operational
Voice Services Operational
Telephone Service - Vancouver Operational
Telephone Service - Okanagan Operational
Contact Centre - Vancouver Operational
Contact Centre - Okanagan Operational
Remote Labs Operational
Remote Labs - Vancouver Operational
Remote Labs - Okanagan Operational
SalesForce Operational
ServiceNow Operational
Sharepoint Operational
Team Share Operational
Workday Operational
Zoom Operational
Other Operational
Other - Vancouver Operational
Other - Okanagan Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Learning Tools Provisioning Service (LTPS) Maintenance Nov 9, 2026, 07:30-11:00 PT Nov 9, 2026 07:30-11:00 PST

The Learning Tools Provisioning Service (LTPS) will be unavailable on Nov 9, 2026, from 07:30-11:00 PT for scheduled maintenance. All changes to Canvas from Workday Student or LLIS will be paused during this time and resumed for further processing once LTPS is back up and running. Departmental administrators will not be able to access the LTPS User Interface during the maintenance.
Posted on Nov 03, 2026 - 13:22 PST

MFA Maintenance Nov 10, 2026, 12:00 - 13:00 PT Nov 10, 2026 12:00-13:00 PST

The Multifactor Authentication (MFA) Service will undergo an upgrade on Nov 10, 2026, 12:00-13:00 PT. No service disruption is expected.
Posted on Sep 29, 2026 - 14:38 PDT

HR MacMillan and Landscape Architecture Annex Network Switch Replacement November 12, 2026 20:00 - November 13, 2026 03:30 PCT Nov 12, 2026 20:00 - Nov 13, 2026 03:30 PST

Network maintenance is being performed at the HR MacMillan and Landscape Architecture Annex buildings, involving replacement of aging network infrastructure. During this service window from November 12, 2026 20:00 - November 13, 2026 03:30 PCT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Posted on Nov 06, 2026 - 16:07 PST

TouchNet PROD site - Scheduled Maintenance November 18, 2026 - 01:00 a.m. to November 18, 2026 - 05:00 a.m. Nov 18, 2026 01:00-05:00 PST

The TouchNet PROD site will be undergoing scheduled maintenance. During the update window the TouchNet PROD site will be offline for logging in by staff as a TouchNet user and for customers making new payments. During this time when the payor clicks "pay now" TouchNet will display a screen informing the payor that the system is off line for maintenance and to try again after the system is back online.
For any questions please contact dpp.support@ubc.ca
Posted on Nov 02, 2026 - 08:25 PST

UBCIT eSAM Servers Maintenance Nov. 19, 2026, 20:00-23:00 PT Nov 19, 2026 20:00-23:00 PST

UBCIT will be performing maintenance on the eSAM component and vault servers on Nov. 19, 2026, 20:00-23:00 PT. This change will affect both UBC campuses.

Users will intermittently not be able to login to any servers managed by eSAM, nor retrieve any credentials via the eSAM Web UI throughout the maintanance window.

Any connections terminated while a component is being rebooted can be reconnected to the secondary node. All connections will be terminated and users won't be able to reconnect while we patch the vault servers (which typically lasts around 30 minutes) during this window.
Posted on Nov 03, 2026 - 16:14 PST

Nov 7, 2026

UBC Identity Provider Systems Maintenance, November 7, 2026 06:00 - 07:00 PT
Completed - The scheduled maintenance has been completed.
Nov 7, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 06:00 PST
Scheduled - The UBC Identity Provider (https://authencation.ubc.ca) will be undergoing Systems Maintenance on Saturday November 7, 2026 from 06:00 - 07:00 PT. Users may experience a short outage of less than 5 minutes at the start and end of this work.
Oct 27, 14:48 PDT

Nov 6, 2026

Prompt to client on limted Mac workstations that require a reboot to apply important Time Zone updates. Starting October 19, 2026 @ 16:00 PT, ongoing
Completed - The scheduled maintenance has been completed.
Nov 6, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 12:00 PDT
Scheduled - A small number of Mac workstations require a reboot to apply new Time Zone data so they are ready for November 1, 2026. Workstations that need this update will prompt the client to reboot as soon as possible starting October 19, 2026 @ 16:00 PT, ongoing.
Oct 20, 11:53 PDT
UBC websites and web services may be temporarily unavailable
Resolved - The issue related to UBC websites and web services being temporarily unavailable has been resolved. We appreciate your patience as we worked through the resolution.
Nov 6, 14:27 PST
Monitoring - We are continuing to monitor impacted websites and applications and take appropriate action where needed. Users may still experience issues connecting to some websites or applications. Thank you for your patience as we work to restore all services.
Oct 30, 15:00 PDT
Update - UBC is responding to a global critical issue affecting technology used by some websites and web applications.

As a precaution, some UBC websites or services may be temporarily unavailable from off-campus while they are assessed and security updates are applied. If a website you are trying to access is unavailable, this may be the reason.

UBC IT and distributed IT teams are working to identify affected systems and restore any impacted services as soon as they can be safely returned to operation.

No action is required from users at this time.
Oct 23, 13:45 PDT
Update - Update - We are continuing to monitor impacted websites and applications and take appropriate action where needed. Users may still experience issues connecting to some websites or applications. Thank you for your patience as we work to restore all services.
Oct 21, 12:52 PDT
Investigating - UBC is responding to a global critical issue affecting technology used by some websites and web applications.

As a precaution, some UBC websites or services may be temporarily unavailable from off-campus while they are assessed and security updates are applied. If a website you are trying to access is unavailable, this may be the reason.

UBC IT and distributed IT teams are working to identify affected systems and restore any impacted services as soon as they can be safely returned to operation.

No action is required from users at this time.

We will be providing updates on a regular basis regarding this issue.
Oct 21, 11:11 PDT
University Data Center | Electrical Upgrade pt 2, service not impacted | Oct 26 - Nov 6 2026 0700-1500 PT
Completed - The scheduled maintenance has been completed.
Nov 6, 14:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 07:00 PDT
Scheduled - Live electrical work being conducted in University Data Center from Oct 26 - Nov 6 2026, 0700 - 1500 PT. No services are expected to be impacted.
Oct 6, 13:45 PDT
Workday Scheduled Weekly Maintenance November 5, 2026, 22:00 PT to November 6, 2026, 01:00 PT
Completed - The scheduled maintenance has been completed.
Nov 6, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 22:00 PST
Scheduled - Please be advised that on November 5, 2026, 22:00 PT to November 6, 2026, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.

Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Nov 3, 11:01 PST

Nov 5, 2026

TouchNet PROD site - Scheduled Maintenance November 05, 2026 - 08:00 p.m. to November 05, 2026 - 08:30 p.m.
Completed - The scheduled maintenance has been completed.
Nov 5, 20:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 20:00 PST
Scheduled - The TouchNet PROD site will be undergoing scheduled maintenance. During the update window the TouchNet PROD site will be offline for logging in by staff as a TouchNet user and for customers making new payments. During this time when the payor clicks "pay now" TouchNet will display a screen informing the payor that the system is off line for maintenance and to try again after the system is back online.
For any questions please contact dpp.support@ubc.ca
Nov 3, 13:55 PST
CWL MyAccount Upgrade November 05, 2026 16:00-17:30 PT
Completed - The scheduled maintenance has been completed.
Nov 5, 17:31 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 16:00 PST
Scheduled - CWL MyAccount will undergo maintenance on November 05, 2026 16:00-17:30 PT. Minimal or no user impact is expected.
Nov 3, 13:22 PST
MFA Upgrade November 05, 2026 16:00-17:30 PT
Completed - The scheduled maintenance has been completed.
Nov 5, 17:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 16:01 PST
Scheduled - The MFA system will undergo maintenance on November 05, 2026 16:00-17:30 PT. Minimal or no user impact is expected.
Nov 3, 13:24 PST

Nov 4, 2026

UBC IT Domain Name System (DNS) Maintenance November 4, 2026, 17:00-21:00 PT
Completed - The scheduled maintenance has been completed.
Nov 4, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 17:00 PST
Scheduled - UBC IT Network Management Centre (NMC) will be conducting maintenance on its DNS servers on Novermber 3, 2026, between 17:00-21:00 PT.
Access to myDNS user interface may be intermittent during this time.
Nov 4, 11:22 PST
TouchNet TEST site - Scheduled Maintenance November 04, 2026 - 06:00 a.m. to November 04, 2026 - 06:00 p.m
Completed - The scheduled maintenance has been completed.
Nov 4, 18:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 06:00 PST
Scheduled - The TouchNet TEST site will be undergoing scheduled maintenance. During the update window the TouchNet TEST site will be offline for logging in by staff as a TouchNet user and for making TEST payments.
For any questions please contact dpp.support@ubc.ca
Nov 2, 08:24 PST
Voyager Restored - Webcat Intermittent Latency - Wednesday November 4, 2026
Resolved - Voyager and Webcat are functioning normally. Service is fully restored.
Nov 4, 11:00 PST
Update - Voyager has been restored, but UBC IT is investigating intermittent latency when accessing the web catalogue (OPAC).
Nov 4, 10:31 PST
Investigating - Voyager is currently unavailable and the issue is currently under investigation.
Nov 4, 09:25 PST
Shared Web Hosting (bronze) unavailable Wednesday November 4, 2026 10:00 PCT
Resolved - Shared web hosting service has been restored as of 10:35 PCT.
Nov 4, 09:44 PST
Investigating - The shared web hosting platform is currently unavailable as of 10:00 PCT. At this moment websites hosted on the shared web hosting platform are offline. Technicians are currently investigating. An update will be provided in 30mins.
Nov 4, 09:12 PST
UBC Identity Broker (IDBK) Maintenance Nov 4, 2026 07:00-09:00PT
Completed - The scheduled maintenance has been completed.
Nov 4, 09:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 07:00 PST
Scheduled - The UBC Identity Broker (IDBK) will be undergoing maintenance on Nov 4, 2026 07:00-09:00PT.

There are no expected user or service impact.
Nov 3, 13:25 PST

Nov 3, 2026

UBC Planon Enterprise Maintenance Management System EMMS Maintenance November 3, 2026, 16:00-23:59 PT
Completed - The scheduled maintenance has been completed.
Nov 3, 23:59 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 16:00 PST
Scheduled - Planon will be undergoing maintenance on November 3, 2026, 16:00-23:59 PT as part of the latest upgrade efforts. During this time, Planon will be unavailable to all users for up to 8 hours.
Nov 3, 13:21 PST
UBC IT Domain Name System (DNS) Maintenance November 3, 2026, 17:00-23:00 PT
Completed - The scheduled maintenance has been completed.
Nov 3, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 17:00 PST
Scheduled - UBC IT Network Management Centre (NMC) will be conducting maintenance on its DNS servers on Novermber 3, 2026, between 17:00-23:00 PT.
Access to myDNS user interface may be intermittent during this time.
Nov 3, 13:23 PST

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

University Computer Management System (UCMS) Maintenance October 31, 2026, 00:00-11:00 PT
Completed - The scheduled maintenance has been completed.
Oct 31, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 00:00 PDT
Scheduled - University Computer Management System (UCMS) Maintenance for Apple devices (Jamf Pro) will be undergoing routine maintenance on October 31, 2026, 00:00-11:00 PT. During this time Apple devices will not be able to contact the server for updates, however no disruption to the use of Apple devices is expected.
Oct 29, 16:35 PDT
Workday Scheduled Weekly Maintenance October 30, 2026, 21:00 PT to October 31, 2026, 00:00 PT
Completed - The scheduled maintenance has been completed.
Oct 31, 00:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 21:00 PDT
Scheduled - Please be advised that on October 30, 2026, 21:00 PT to October 31, 2026, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.

Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Oct 26, 09:44 PDT

Oct 30, 2026

TouchNet TEST Site - Scheduled Maintenance October 30, 2026, 05:00 PT to October 30, 2026, 17:00 PT
Completed - The scheduled maintenance has been completed.
Oct 30, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 05:00 PDT
Scheduled - The TouchNet TEST site will be undergoing scheduled maintenance. During the update window the TouchNet TEST site will be offline for logging in by staff as a TouchNet user and for making TEST payments.
For any questions please contact dpp.support@ubc.ca
Sep 18, 11:49 PDT
Appian Applications Maintenance October 29, 2026, 09:00 PDT to October 30, 2026, 10:00 PDT
Completed - The scheduled maintenance has been completed.
Oct 30, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 09:01 PDT
Scheduled - All Appian applications will undergo a planned system maintenance from October 29, 2026, 09:00 PDT to October 30, 2026, 10:00 PDT. During this time, users may experience brief interruptions or be unable to log in to individual applications.

As part of this scheduled maintenance, the UBC Official Document Management Tool (ODMT) will be temporarily unavailable from 12:00 PDT to 1:00 PDT.

Other impacted applications include:
• Exam management application (EXMM/EXMMA)
• Activity Transfer application (CRSS)
• Learner Financial support application (LFSM)
• Final Grade Submission (FGST)
• Academic Records (AARS)
• Role Based Access Control (RBAC)
Oct 26, 15:27 PDT
UBC Identity Broker (IDBK) Maintenance October 30, 2026 07:00-09:00 PT
Completed - The scheduled maintenance has been completed.
Oct 30, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 07:00 PDT
Scheduled - The UBC Identity Broker (IDBK) will be undergoing maintenance on October 30, 2026 from 07:00 to 09:00 PT.

There is no expected service impact.
Oct 27, 14:47 PDT

Oct 29, 2026

UBC IT Network - MyVPN software upgrade, October 29 2026 20:00 -23:59 PT
Completed - The scheduled maintenance has been completed.
Oct 29, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 20:01 PDT
Scheduled - UBC IT Network team will perform MyVPN software upgrade for Vancouver and Kelowna campus on October 29, 2026 from 20:00 to 23:59 PT. There is no outage expected during the maintenance window.
Oct 29, 12:44 PDT
Learning Tools Provisioning Service LTPS Maintenance October 29, 2026, 20:00-21:30 PT
Completed - The scheduled maintenance has been completed.
Oct 29, 21:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 20:00 PDT
Scheduled - The Learning Tools Provisioning Service (LTPS) will be unavailable due to scheduled maintenance on October 29, 2026, 20:00-21:30 PT. Any changes to course enrolments and teaching assignments in Canvas will be queued up accordingly and processed after the maintenance. The LTPS User Interface will not be available to instructional support staff and other departmental administrators during the maintenance window.
Oct 27, 14:51 PDT
UBC CMS – Website Disruptions – Oct 28, 2026 1:45 p.m. Pacific
Resolved - The disruptions in UBC CMS have now been resolved. Users should now be able to access UBC websites hosted on CMS without being prompted for browser verification.

We will continue to monitor the situation. If you have any questions or concerns, please reach out to the LT Hub by emailing LT.Hub@ubc.ca.
Oct 29, 09:50 PDT
Investigating - We are seeing intermittent disruptions in UBC CMS. To increase stability and security, users from both UBC and non-UBC networks may be prompted for browser verification. This will involve an intermediate screen being displayed and the need to click "Continue" to reach the site. This prompt will occur once every eight hours, for every UBC CMS website, and is not a cause for alarm.

We are investigating the disruptions and will provide an update when we have more information or when the issue is resolved.
Oct 28, 14:19 PDT
Zoom Minimum Software Version Update Release, October, 28, 2026 09:00 PT
Completed - The scheduled maintenance has been completed.
Oct 29, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 09:00 PDT
Scheduled - Beginning on Wednesday, October 28 at 09:00 PT, UBC IT will require a minimum Zoom software version of 7.2.1 for all supported device types and operating systems. No service disruption is anticipated. Users may be prompted to update their Zoom client to the latest version before joining or hosting meetings.
Oct 27, 14:55 PDT
UBC Identity Broker Service System Maintenance, October 29, 2026 07:00 - 08:00 PT
Completed - The scheduled maintenance has been completed.
Oct 29, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 07:00 PDT
Scheduled - The UBC Identity Broker Service (broker.id.ubc.ca) will be undergoing System Maintenance on October 29, 2026 07:00 - 08:00 PT. The service will be unavailable during this time.
Oct 27, 14:49 PDT

Oct 28, 2026

Maintenance for IRP Student: Admissions related services from 27 Oct 2026, 17:00 - 28 Oct 2026 16:00 PT
Completed - The scheduled maintenance has been completed.
Oct 28, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 17:00 PDT
Scheduled - Apps/Services:

ADM Adapter
ADM Batch Service
ADM Crosswalk Service
ADM Receiver Service
ADM REST API
Administrative Application Portal
Applicant Service Centre
Broad Based Admission Evaluation - Admin
Broad Based Admission Evaluation - Reader
Document Routing Engine
EPBC Adapter
EPBC Receiver Service
ETS Adapter
ETS Receiver Service
External Application Service
IELTS Adapter
IELTS Receiver Service
Undergraduate Application Service
Impacts :

During this downtime there will be a brief interruption around 2 hours to the apps and services listed above during the release activities.
Release activities will be completed between 27 Oct 2026 from 17:00 until 27 Oct 2026 19:00, Validation will continue until 28 Oct 2026 16:00.
Oct 27, 14:44 PDT
Intermapper Upgrade October 28, 2026 10:30-14:30 PT
Completed - The scheduled maintenance has been completed.
Oct 28, 14:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 10:30 PDT
Scheduled - The Intermapper application will be upgraded. During the outage window Intermapper will not be available.
Oct 27, 14:45 PDT
Jupyter Open Maintenance October 28, 2026, 04:00-05:30 PT
Completed - The scheduled maintenance has been completed.
Oct 28, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 04:00 PDT
Scheduled - JupyterHub Open will be unavailable due to scheduled maintenance on October 28, 2026, 04:00-05:30 PT.
Oct 27, 14:51 PDT

Oct 27, 2026

Admissions System (ADM) Maintenance October 27, 2026, 16:30 - 19:30 PDT
Completed - The scheduled maintenance has been completed.
Oct 27, 19:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 16:30 PDT
Scheduled - The Admissions System (ADM) and all associated applications such as Admissions Administrative Portal (AAP), Broad-Based Admission Evaluation (BBA), Powerbuilder (AS), Applicant Service Centre (ASC), etc., will undergo planned maintenance on October 27, 2026, between 16:30 - 19:30 PDT.

Students, faculty, and staff will not be able to access these systems during the maintenance window.
Oct 26, 15:45 PDT

Oct 26, 2026

uSend Mass Mailing Service Outage - October 26, 2026 10:45 PT
Resolved - This incident has been resolved.
Oct 26, 17:30 PDT
Investigating - Users signing in to uSend (https://usend.ubc.ca/sendy/) are receiving an error message "Outgoing connections blocked".
UBC IT technicians are aware of the issue and are working with the vendor on a resolution
Oct 26, 14:16 PDT

Oct 25, 2026

No incidents reported.

Oct 24, 2026

University Computer Management System (UCMS) Maintenance October 24, 2026, 00:00-11:00 PT
Completed - The scheduled maintenance has been completed.
Oct 24, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 00:00 PDT
Scheduled - University Computer Management System (UCMS) Maintenance for Apple devices (Jamf Pro) will be undergoing routine maintenance on October 24, 2026, 00:00-11:00 PT. During this time Apple devices will not be able to contact the server for updates, however no disruption to the use of Apple devices is expected.
Oct 14, 10:15 PDT
UBC Vancouver VoIP Phone Service Maintenance October 23, 2026, 20:00 - 23:59 PT
Completed - The scheduled maintenance has been completed.
Oct 24, 00:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 20:00 PDT
Scheduled - UBC Vancouver VoIP phone service will be undergoing maintenance on October 23, 2026, 20:00 - 23:59 PT. No impact is expected as a result of this change.
Oct 20, 14:15 PDT
Workday Scheduled Weekly Maintenance October 23, 2026, 21:00 PT to October 24, 2026, 00:00 PT
Completed - The scheduled maintenance has been completed.
Oct 24, 00:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 21:00 PDT
Scheduled - Please be advised that on October 23, 2026, 21:00 PT to October 24, 2026, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.

Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Oct 20, 08:47 PDT
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