This site is currently under development  
UBC IT
__

Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages


smtp.mail.ubc.ca certificate issues March 4, 2025
Investigating - Some applications may be experiencing certificate issues when connecting to smtp.mail.ubc.ca.
UBC IT technicians are currently investigating the issue.
Mar 05, 2025 - 11:59 PST
UBC Student Email Service is migrating to Microsoft Exchange Online
In progress - Active UBC Student Email mailboxes will be migrated to Microsoft Exchange Online from February 4 to March 25, 2025. Check your UBC Student Email for details about your migration date.

After migration, login to your mailbox at outlook.office.com using cwl@student.ubc.ca as your username and CWL password. Visit the M365 Student Migration Info Page for more details.
Feb 04, 2025 - 12:49 PST
Scheduled - February 4, 2025 to March 25, 2025
Feb 4, 2025 12:51 - Mar 25, 2025 17:51 PDT
Campus Wide Login ? Operational
CWL Web Services ? Operational
UBC Identity Provider ? Operational
Multi-factor Authentication (MFA) ? Operational
UBC Identity Broker ? Operational
UBC Applicant & Student Federation (idb0) ? Operational
UBC OpenID Federation (idb1) ? Operational
UBC Faculty of Medicine and BC Health Authority Federation (idb2) ? Operational
UBC Beaty Museum of Biodiversity (idb3) ? Operational
UBC SecureLink Federation (slid) ? Operational
UBC -- Identity Verification ? Operational
Canvas ? Operational
Confluence Operational
EduCloud Server ? Operational
Management Interface - https://bcnet.educloud.ubc.ca ? Operational
Management Interface - https://dr.educloud.ubc.ca ? Operational
Server Infrastructure - Vancouver ? Operational
Server Infrastructure - Kamloops ? Operational
Email Services ? Operational
Faculty and Staff Email (FASmail) Operational
UBC Student Email Operational
Mail Relay ? Operational
Mailing List ? Operational
Home Drive Operational
Home Drive - Vancouver ? Operational
Home Drive - Okanagan ? Operational
Advanced Research Computing Operational
ARC Sockeye Operational
ARC Chinook Operational
Microsoft 365 Operational
OneDrive ? Operational
Teams ? Operational
Network - Campus ? Operational
Network - Hospitals ? Operational
Network - Okanagan ? Operational
Network - Point Grey ? Operational
Network - Robson Square ? Operational
Network - Wireless ? Operational
Wireless - Hospitals ? Operational
Wireless - Okanagan ? Operational
Wireless - Point Grey ? Operational
Wireless - Robson Square ? Operational
Network - VPN ? Operational
VPN - Okanagan ? Operational
VPN - Point Grey ? Operational
Voice Services Operational
Telephone Service - Vancouver Operational
Telephone Service - Okanagan Operational
Contact Centre - Vancouver Operational
Contact Centre - Okanagan Operational
Remote Labs Operational
Remote Labs - Vancouver ? Operational
Remote Labs - Okanagan ? Operational
SalesForce Operational
ServiceNow Operational
Sharepoint Operational
Student Service Centre Operational
Team Share ? Operational
Workday Operational
Other Operational
Other - Vancouver ? Operational
Other - Okanagan ? Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 15, 2025
Workday Scheduled Weekly Maintenance March 14 2025, 21:00 PT to March 15 2025, 01:00 PT
Completed - The scheduled maintenance has been completed.
Mar 15, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:00 PDT
Scheduled - Please be advised that on March 14, 2025, 21:00 PT to March 15, 2025, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Mar 10, 09:53 PDT
Mar 14, 2025
EduCloud Server Maintenance March 11, 2025, 15:00 PT to March 14, 2025, 18:00 PT
Completed - The scheduled maintenance has been completed.
Mar 14, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 15:00 PDT
Scheduled - The EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be undergoing scheduled maintenance from March 11, 2025, 15:00 PT to March 14, 2025, 18:00 PT.
There are no outages expected to running virtual machines.
Mar 11, 14:57 PDT
Mar 13, 2025
Library Online Course Reserves (LOCR) OS Upgrade March 13, 2025, 17:30-19:30 PT
Completed - The scheduled maintenance has been completed.
Mar 13, 19:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 17:30 PDT
Scheduled - The Library Online Course Reserves (LOCR) application and database will be moved to upgraded servers on March 13, 2025, 17:30-19:30 PT. During this period, the database will be on read-only mode and no updates are possible on the Library Course Reserves (LOCR) websites.
Mar 11, 14:47 PDT
Home Drive Maintenance March 13, 2025, 9:30-17:00 PT
Completed - The scheduled maintenance has been completed.
Mar 13, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 09:30 PDT
Scheduled - UBC IT will be performing scheduled system maintenance on the Home Drive service on March 13, 2025, 9:30-17:00 PT. There are no service impacts expected.
Mar 11, 11:25 PDT
UBC SharePoint Maintenance Thursday, March 13, 2025 09:00-17:00 PT
Completed - The scheduled maintenance has been completed.
Mar 13, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 09:00 PDT
Scheduled - On Thursday, March 13, 2025 from 09:00 PT to 17:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites will be accessible as no interruptions to the service are expected.
Mar 4, 14:01 PST
Access Control Management System web application and ETL update March 13, 2025, 10:30-11:30 PT
Completed - The scheduled maintenance has been completed.
Mar 13, 11:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 10:30 PDT
Scheduled - The Access Control Management System (ACMS) web application will be briefly unavailable on March 13, 2025, 10:30 PT for an upgrade. There will be no interruption to the scheduled ETL jobs during the update.
Mar 11, 14:50 PDT
Mar 12, 2025
Henry Angus / David Lam (COMM01) Network Switch Replacement March 11, 2025, 21:00 PT to March 12, 2025, 06:00 PT
Completed - The scheduled maintenance has been completed.
Mar 12, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 21:00 PDT
Scheduled - Network maintenance is being performed at the Henry Angus / David Lam Buildings, involving replacement of aging network infrastructure. During this service window from March 11, 2025, 21:00 PT to March 12, 2025, 06:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Mar 11, 01:56 PDT
Mar 11, 2025
UBC Wireless Connectivity Issues March 09, 2025, 19:00 PT
Resolved - This incident has been resolved.
Mar 11, 14:53 PDT
Monitoring - Technicians have identified root cause and confirm WiFi connectivity is now stable.
Mar 9, 22:05 PDT
Investigating - We are receiving reports of a loss of wireless connectivity to all UBC wireless networks. Technicians are currently investigating. No ETA is currently available.
Mar 9, 19:06 PDT
Mar 10, 2025
Planon outage March 10, 2025 19:00 PT
Resolved - As of 19.30 PT, the issue has been resolved and Planon is available once again.
Mar 10, 20:29 PDT
Investigating - Planon is currently experiencing issues, and can display a blank page upon logging in. Teams are aware of this issue and actively working on it.
Mar 10, 19:15 PDT
Mar 9, 2025
BCNET IP Core Maintenance March 9, 2025, 05:00-07:00 PT
Completed - The scheduled maintenance has been completed.
Mar 9, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 05:00 PDT
Scheduled - On March 9, 2025, 05:00-07:00 PT, UBC IT, in collaboration with our service provider BCNET, will be performing a maintenance on the campus network. During this change, user may notice up to 15 minute interruption to their Internet network access .
Mar 4, 14:00 PST
Mar 8, 2025
Wireless Network Maintenance March 7, 2025, 22:00PT-March 8, 2025, 04:00 PT
Completed - The scheduled maintenance has been completed.
Mar 8, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 22:00 PST
Scheduled - UBC IT will be conducting network maintenance on the Wireless network on March 7, 2025, 22:00 PT to March 8, 2025, 04:00 PT
Wireless network will be temporarily unavailable for up to 60 minutes during this timeframe.
Mar 5, 11:19 PST
Workday Scheduled Weekly Maintenance March 07 2025, 21:00 PT to March 08 2025, 01:00 PT
Completed - The scheduled maintenance has been completed.
Mar 8, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 21:00 PST
Scheduled - Please be advised that on March 07, 2025, 21:00 PT to March 08, 2025, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Mar 3, 09:15 PST
Mar 7, 2025
Users may experience issues downloading/previewing attachments from outlook.office.com
Resolved - This incident has been resolved.
Mar 7, 14:18 PST
Update - The fix for the attachment download and preview issue in Outlook on the Web continues to roll out. We expect the resolution to be fully complete by the vendor’s next scheduled update.
Next update by: Wednesday, March 5, 2025 at 11:30 AM PST
Mar 3, 12:18 PST
Update - The fix has reached nearly all affected users, with additional ones being addressed throughout the weekend.
Next update by: Monday 2:00 PM PST
Feb 28, 19:15 PST
Update - Most users impacted by the attachment download and preview issue in Outlook on the Web should now see it resolved, with the fix continuing to roll out. Next update by 13:30 PT.
Feb 27, 21:26 PST
Identified - Some users who have migrated to Exchange Online and use Outlook on the web (outlook.office.com) may have trouble downloading or previewing attachments. Microsoft is aware of the issue and a fix is being implemented.
Next update: 5:30 PM PST
Feb 27, 12:32 PST
Mar 6, 2025
LTPS Service Impact on March 6, 2025 16:30 - 20:30 PT
Completed - The scheduled maintenance has been completed.
Mar 6, 20:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 16:30 PST
Scheduled - The Learning Tools Provisioning Service (LTPS) will display error messages due to scheduled PHUB maintenance on March 6, 2025,16:30 - 20:30 PT. During this time, no actions will be possible in the LTPS User Interface. Enrolment changes from Workday Student will be queued during this time and resume after the maintenance is completed.
Feb 25, 12:41 PST
PHUB RDS Major Upgrade March 06, 2025, 16:30-20:30 PT
Completed - The scheduled maintenance has been completed.
Mar 6, 18:55 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 16:30 PST
Update - We will be undergoing scheduled maintenance during this time.
Mar 6, 11:15 PST
Update - We will be undergoing scheduled maintenance during this time.
Mar 6, 11:14 PST
Scheduled - PostgreSQL PHUB RDS upgrade from v12 to v15.
Maintenance will be performed after hours in the higher environment to minimize any potential impacts.

Planned Outage:
PHUB RDS PRD Environment (March 06, 2025, 16:30-20:30 PT)

How does this impact you?
There may be interruptions or outages to ALL Enterprise services for up to 3 hours while updates are performed. Specifically, ALL PHUB Read-Write (RW) API services will experience an interruption for 60 to 90 minutes during the upgrade.

Impacted Applications:
Upstream/Downstream apps:
All ECO applications listed - here
Workday
Admissions (ADM, XAMs, SRAS, GGIX, GRA-SITS)
Lifelong Learning Information System (LLIS)
External Student (ASMT)
APPIAN (appian-web-adhoc-communications
LFSM adapter
Asset, Inventory, Maintenance—Planon (EMMS)
IDM Services (IDBK) Broker:
Applicant Service Centre (ASC)
UNI CRM
CWL Account Upgrader (CWLU)
Science One
UBC Student Housing and Community Services myAccount (including UBC Card)
Vidcruiter
Students, applicants, alumni, affiliated college students
LLIS learners
1) Authentication access:
2) CWL Account creation via CWLU:
IAM Services:
IAM APIs maybe impacted. This change is not only for web applications.
All APIs including IAM apps related may be impacted
All IAM related processes may be impacted including DeDupe
Broker (IDBK) and the associated IDBK - Clients on realm idb0.

What do you need to do?
No action is required from end-users or stakeholders during the upgrade process. The technical team will handle the upgrade.
All API services will recover and process data once the service is restored.

Questions?
For any questions or concerns, please email Stacey Nguyen Clarke (stacey.nguyenclarke@ubc.ca) and/or Dang, Doreen (doreen.dang@ubc.ca)
Feb 27, 15:46 PST
Mar 5, 2025
UBC Vancouver VoIP Maintenance March 5, 2025 16:00 - 23:59 PT
Completed - The scheduled maintenance has been completed.
Mar 5, 23:59 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 16:00 PST
Scheduled - The UBC Vancouver campus VoIP service will undergo scheduled maintenance on March 5, 2025 between 16:00 and 23:59 No outage is anticipated for this change. In a rare case, there may be a very brief service disruption for one minute likely between 17:30 and 17:35.
Feb 25, 15:44 PST
Lockdown Browser – Poor Loading Performance – Mar 5, 2025 12:10 p.m Pacific
Postmortem - Read details
Mar 10, 10:09 PDT
Resolved - Based on our testing, the performance loading issues with Lockdown Browser in Canvas has been resolved. Please email LT.Hub@ubc.ca if you continue to experience issues with Lockdown Browser.
Mar 5, 16:43 PST
Investigating - We are currently seeing a degraded loading performance for Lockdown Browser in Canvas. We have reported this to the vendor, Respondus, and they are currently investigating on the issue. Users may see longer than usual times in loading Lockdown Browser in Canvas, or may receive a Stop Sign “unexpected error”. We will provide another update as soon as the problem is resolved. Please contact LT.Hub@ubc.ca if you have any questions.
Mar 5, 12:27 PST
UBC ELDAP Maintenance March 5, 2025 05:30-08:00 PT
Completed - The scheduled maintenance has been completed.
Mar 5, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 05:30 PST
Scheduled - UBC ELDAP will be undergoing maintenance on March 5, 2025 05:30-08:00 PT
Mar 4, 13:58 PST
Mar 4, 2025

No incidents reported.

Mar 3, 2025
Mar 2, 2025
UBC IT Network Devices Software Upgrade- March 2nd 2025 10:00-17:00PT
Completed - The scheduled maintenance has been completed.
Mar 2, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 10:00 PST
Scheduled - UBC IT Network team will perform network devices software upgrade on March 2nd 2025 between 10:00 and 17:00 PT. During the upgrade, the remote offices will experience up to 15 minutes of down time, no other services are impacted.
Feb 25, 15:43 PST
Mar 1, 2025
Remote Labs Service Unavailable, Friday February 28, 2025, 21:00 PT
Resolved - This incident has been resolved. We have confirmed that the service is again available as of 16:30 PT this afternoon.
Mar 1, 17:08 PST
Update - As of 15:00 we are still waiting update from our vendor.
Mar 1, 15:56 PST
Investigating - The Remote Labs service is currently unavailable. Computers are not displayed in lab lists. We are continuing to work with our vendor, as planned maintenance has taken longer than expected. We will continue to provide updates as they become available.
Mar 1, 09:03 PST
EduCloud Server Maintenance March 1, 2025, 09:00-17:00 PT
Completed - The scheduled maintenance has been completed.
Mar 1, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 09:00 PST
Scheduled - Scheduled maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be performed on March 1, 2025 from 09:00-17:00 PT.

Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via other management methods such as RDP and SSH, but will not be able to manage them through the EduCloud Portal.
Feb 11, 14:20 PST
Microsoft Exchange Online Service Disruption March 1, 2025, 12:45 - 13:15 PT
Resolved - This incident has been resolved.
Mar 1, 15:11 PST
Monitoring - Exchange Online service was down from approximately 12:45 – 13:40 PT. This was a global issue affecting not only UBC but other Microsoft 365 users. Microsoft was able to identify the cause of the issue and has reverted their change to restore service. Service was restored at approximately 13:40 PT. Microsoft and UBC IT are monitoring to confirm service recovery.
Mar 1, 13:51 PST
Investigating - Microsoft Exchange Online mailboxes are not working at this time. Only FASmail and Student Email mailboxes that have been migrated to M365 Exchange Online are affected. Users are experiencing connectivity issues with webmail, mobile and Outlook apps. This appears to be an issue affecting all M365 environments, including Hotmail and Outlook.com. Microsoft technicians are investigating.
Mar 1, 13:32 PST
University Computer Management System (UCMS) Maintenance March 1, 2025, 00:00-11:00 PT
Completed - The scheduled maintenance has been completed.
Mar 1, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 00:00 PST
Scheduled - University Computer Management System (UCMS) Maintenance for Apple devices (Jamf Pro) will be undergoing routine maintenance on March 1, 2025, 00:00-11:00 PT. During this time Apple devices will not be able to contact the server for updates, however no disruption to the use of Apple devices is expected.
Feb 22, 07:39 PST
Workday Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Mar 1, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 21:00 PST
Scheduled - Please be advised that on February 28, 2025, 21:00 PT to March 01, 2025, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Feb 25, 12:18 PST
← Incident History Powered by Atlassian Statuspage