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Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

To see what services are scheduled for maintenance,
view our Scheduled Outages Calendar

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages


Identified - Dear UBC Licensed Zoom User,

Zoom recently posted a security bulletin regarding a vulnerability in their Zoom Client for all platforms (e.g. Windows, macOS, iOS, Android and Linux). As such, we are asking users to update their clients to the latest version. The latest available version as of November 28, 2021 is 5.8.6.

Additionally, to align with Information Security Standard M5 “Vulnerability Management,” a mandatory minimum client version of 5.8.4 will be implemented on all UBC licensed Zoom accounts on December 14, 2021 at 11:59pm. Learn more about this standard here: hxxps://cio.ubc.ca/information-security-standards/M5

After December 14, if you are running a client version older than 5.8.4, you will be asked to update the next time you log in to the Zoom client or the next time that you attempt to join a meeting or webinar if you are already logged in. The update must be completed before you can join.

To avoid disruptions, we strongly recommend updating your mobile and desktop clients to the mandatory minimum version prior to December 14. If you receive a prompt to update via the client prior to December 14, please proceed. Note that the mandatory minimum version requirement will not be enforced on Zoom users external to UBC that are joining your meeting or webinar.

Instructions on how to update your client(s) are available here: hxxps://support.zoom.us/hc/en-us/articles/201362233-Upgrading-Zoom-to-the-latest-version

Instructions on how to check your current version are available here: hxxps://support.zoom.us/hc/en-us/articles/201362393

Learn more about the Zoom security bulletin here under the item “ZSB-21019”: hxxps://explore.zoom.us/en/trust/security/security-bulletin/

If you require further assistance with updating your client, please contact the UBC IT Service Centre: hxxps://it.ubc.ca/helpdesk
Dec 3, 10:59 PST
Campus Wide Login ? Operational
CWL Web Services ? Operational
UBC Identity Provider ? Operational
UBC Identity Broker ? Operational
Enhanced CWL - MFA ? Operational
Canvas ? Operational
Confluence Operational
EduCloud Server ? Operational
Management Interface - https://bcnet.educloud.ubc.ca ? Operational
Management Interface - https://dr.educloud.ubc.ca ? Operational
Server Infrastructure - Vancouver ? Operational
Server Infrastructure - Kamloops ? Operational
Email Services ? Operational
Faculty and Staff Email (FASmail) Operational
UBC Student Email Operational
Mail Relay ? Operational
Mailing List ? Operational
Home Drive Operational
Home Drive - Vancouver ? Operational
Home Drive - Okanagan ? Operational
Microsoft 365 Operational
OneDrive ? Operational
Teams ? Operational
Network - Campus ? Operational
Network - Hospitals ? Operational
Network - Okanagan ? Operational
Network - Point Grey ? Operational
Network - Robson Square ? Operational
Network - Wireless ? Operational
Wireless - Hospitals ? Operational
Wireless - Okanagan ? Operational
Wireless - Point Grey ? Operational
Wireless - Robson Square ? Operational
Network - VPN ? Operational
VPN - Okanagan ? Operational
VPN - Point Grey ? Operational
Remote Labs Operational
Remote Labs - Vancouver ? Operational
Remote Labs - Okanagan ? Operational
SalesForce Operational
ServiceNow Operational
Sharepoint Operational
Student Service Centre Operational
Team Share ? Operational
Workday Operational
Other Operational
Other - Vancouver ? Operational
Other - Okanagan ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Technicians will be performing network maintenance on the Okanagan Campus on Monday December 6, 2021 between 05:00 and 07:00 PT. Cascades Residences A, B, C, D, E, F, and G will experience a brief < 5 min network outage during the change window.
Posted on Dec 3, 14:16 PST
A new security feature will be enabled on the UBC border firewall on December 27, 2021, 18:00-19:00 PT.

Following this change, if users or administrators need to connect from external to internal networks over any of the blocked ports, VPN sign in will be required.

For additional details on this change, visit the UBC IT Confidential Communications site: hxxps://cc.cybersecurity.ubc.ca
Posted on Nov 9, 15:21 PST
Network infrastructure teams will be performing maintenance on Wireless, DNS and DHCP infrastructure on December 29, 2021, 08:00 to 18:00 PT. Redundant systems are available. No service disruptions are anticipated.
Posted on Nov 9, 15:24 PST
Past Incidents
Dec 5, 2021

No incidents reported today.

Dec 4, 2021
Completed - The scheduled maintenance has been completed.
Dec 4, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 23:00 PST
Scheduled - Please be advised that on December 3, 2021, 23:00 PT to December 4, 2021, 03:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.
For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Nov 30, 08:14 PST
Dec 3, 2021

Unresolved incident: Update Your Zoom Client by December 14. December 3, 2021 11:00 PT.

Dec 2, 2021
Completed - The scheduled maintenance has been completed.
Dec 2, 12:10 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 11:56 PST
Scheduled - The EMMS service will be restarted today between 11:30- 11:45 PT in order to resolve issues with various integrations and notifications.
Dec 2, 11:53 PST
Completed - The scheduled maintenance has been completed.
Dec 2, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 09:31 PST
Scheduled - The Shared Web Hosting Service will be undergoing maintenance on November 30, 2021 from 09:30 - December 2, 11:00 PT to resolve performance issues. No downtime is expected for hosted sites.
Nov 23, 15:18 PST
Completed - The scheduled maintenance has been completed.
Dec 2, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 22:31 PST
Scheduled - Planon will be undergoing maintenance from December 1, 2021, 22:30 PT to December 2, 2021, 03:00 PT. During this time Planon will be unavailable to all users.
Nov 23, 14:56 PST
Dec 1, 2021
Nov 30, 2021
Completed - The scheduled maintenance has been completed.
Nov 30, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 21:00 PST
Scheduled - Network maintenance is being performed at the Horticulture & Stores Road Annex buildings to facilitate upgrades as part of the Network Switch Replacement Program. During this service window from Tuesday, November 30, 2021 21:00 - 23:00 PDT; network services will be interrupted as the user ports are migrated to the new switching infrastructure, and the connectivity is verified.
Nov 27, 09:10 PST
Nov 29, 2021
Completed - The scheduled maintenance has been completed.
Nov 29, 09:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 18:30 PST
Scheduled - The UBC Learning Exchange fileserver will be offline for maintenance from Friday, November 26th, 2021, 18:30 PT to Monday, November 29th, 2021, 09:00 PT.
During this time, all Learning Exchange network fileshares will be unavailable.
Nov 19, 21:43 PST
Completed - The scheduled maintenance has been completed.
Nov 29, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 21:00 PST
Scheduled - Web Services' vendor, Platform.sh will be performing a routine maintenance to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, Console User Interface, Git and Crons will be unavailable during the re-indexing of git logs.

The list of sites affected includes but is not limited to:

continuingstudies.sauder.ubc.ca
events.pharmacy.ubc.ca
events.sbqmi.ubc.ca
extendedlearning.ubc.ca
greencollege.ubc.ca
hr.ubc.ca
it.ubc.ca
nursing.ubc.ca
pharmsci.ubc.ca
privacymatters.ubc.ca
qmi.ubc.ca
research.ubc.ca
sba.ubc.ca
students.ubc.ca
vantagecollege.ubc.ca
security.ubc.ca
Nov 27, 09:15 PST
Nov 28, 2021
Nov 27, 2021
Completed - The scheduled maintenance has been completed.
Nov 27, 03:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 23:00 PST
Scheduled - Please be advised that on November 26, 2021, 23:00 PT to November 27, 2021, 03:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.
For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Nov 22, 09:13 PST
Completed - The scheduled maintenance has been completed.
Nov 27, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 21:00 PST
Scheduled - UBC IT will be performing maintenance on the UBC Vancouver campus network on November 26, 2021 from 21:00 to 23:59 PT.

During the change window there will be no service impact.
Nov 23, 18:38 PST
Completed - The scheduled maintenance has been completed.
Nov 27, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 21:00 PST
Scheduled - UBC IT will be performing maintenance on the UBC Vancouver campus network on November 26, 2021 from 21:00 to 23:59 PT.

During the change window there will be no service impact.
Nov 23, 15:13 PST
Nov 26, 2021
Resolved - The resolution recommended is to manually install the VPN client when automated update has issues.
Nov 26, 15:35 PST
Update - We are continuing to investigate this issue.
Nov 26, 11:58 PST
Investigating - We are presently experiencing UBC VPN connectivity issues from PHSA networks. Technicians are presently investigating.
Nov 26, 11:57 PST
Completed - The scheduled maintenance has been completed.
Nov 26, 13:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 12:01 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 23, 09:52 PST
Scheduled - Network maintenance is being performed on the RGNT01 Network in Regent College to facilitate upgrades. During this service window on Friday, November 26, 2021 between 12:00-13:00 PT, all wired and wireless network services in Regent College will be unavailable.
Nov 7, 20:19 PST
Nov 25, 2021
Completed - The scheduled maintenance has been completed.
Nov 25, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 21:00 PST
Scheduled - UBC IT will perform myvpn.ok.ubc software upgrade on Thursday Nov 25th 2021 between 21:00 and 23:00, no service interruption is expected as we have redundancy in place.
Nov 25, 15:43 PST
Completed - The scheduled maintenance has been completed.
Nov 25, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 19:02 PST
Scheduled - The Online Advising Management System (OAMS) service will be undergoing scheduled maintenance on November 25, 2021 from 19:00-23:00 PT.
In this regard, the service may not be available within this period.
Nov 23, 15:06 PST
Completed - The scheduled maintenance has been completed.
Nov 25, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 19:02 PST
Scheduled - UBC IT NMC will perform myvpn software upgrade on Thursday November 25th 2021 between 19:00 and 21:00, no service interruption is expected as we have redundancy in place.
Nov 25, 10:58 PST
Completed - The scheduled maintenance has been completed.
Nov 25, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 19:00 PST
Scheduled - The Web Payment Gateway (WPG) will be undergoing scheduled maintenance on November 25, 2021 from 19:00-22:00 PT. In this regard, the service may not be available within this period.
Nov 9, 15:18 PST
Completed - The scheduled maintenance has been completed.
Nov 25, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 19:00 PST
Scheduled - The UBC Digital Signage Service will undergo server maintenance on November 25, 2021, 19:00-21:00 PT.

The expected impacts are as follows:
- Management of content, scheduling and displays via the CoolSign Network Manager application will not be available
- Signage displays will continue to play scheduled content that has been previously cached on the display's local disk storage
Nov 9, 14:52 PST
Nov 24, 2021

No incidents reported.

Nov 23, 2021
Completed - The scheduled maintenance has been completed.
Nov 23, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 18:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 19, 21:44 PST
Scheduled - On November 23, 2021, 18:00 PT to 23:00 PT, UBC IT will perform system maintenance on the Student and Alumni Mail (SAM) Service. No user impact is anticipated during the maintenance window.
Nov 19, 21:39 PST
Completed - The scheduled maintenance has been completed.
Nov 23, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 18:00 PST
Scheduled - On November 23, 2021, 18:00 PT to 23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) Service. No user impact is anticipated during the maintenance window.
Nov 19, 21:37 PST
Completed - The scheduled maintenance has been completed.
Nov 23, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 16:02 PST
Scheduled - Scheduled maintenance on the BCNET EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be performed on November 23, 2021, 16:00-17:00 PT.

Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via other management methods such as RDP and SSH, but will not be able to manage them through the EduCloud Portal.
Nov 23, 15:01 PST
Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.