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Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages


All Systems Operational
Campus Wide Login ? Operational
CWL Web Services ? Operational
UBC Identity Provider ? Operational
UBC Identity Broker ? Operational
Enhanced CWL - MFA ? Operational
Canvas ? Operational
Confluence Operational
EduCloud Server ? Operational
Management Interface - https://bcnet.educloud.ubc.ca ? Operational
Management Interface - https://dr.educloud.ubc.ca ? Operational
Server Infrastructure - Vancouver ? Operational
Server Infrastructure - Kamloops ? Operational
Email Services ? Operational
Faculty and Staff Email (FASmail) Operational
UBC Student Email Operational
Mail Relay ? Operational
Mailing List ? Operational
Home Drive Operational
Home Drive - Vancouver ? Operational
Home Drive - Okanagan ? Operational
Microsoft 365 Operational
OneDrive ? Operational
Teams ? Operational
Network - Campus ? Operational
Network - Hospitals ? Operational
Network - Okanagan ? Operational
Network - Point Grey ? Operational
Network - Robson Square ? Operational
Network - Wireless ? Operational
Wireless - Hospitals ? Operational
Wireless - Okanagan ? Operational
Wireless - Point Grey ? Operational
Wireless - Robson Square ? Operational
Network - VPN ? Operational
VPN - Okanagan ? Operational
VPN - Point Grey ? Operational
Voice Services Operational
Telephone Service - Vancouver Operational
Telephone Service - Okanagan Operational
Contact Centre - Vancouver Operational
Contact Centre - Okanagan Operational
Remote Labs Operational
Remote Labs - Vancouver ? Operational
Remote Labs - Okanagan ? Operational
SalesForce Operational
ServiceNow Operational
Sharepoint Operational
Student Service Centre Operational
Team Share ? Operational
Workday Operational
Other Operational
Other - Vancouver ? Operational
Other - Okanagan ? Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Multiple enterprise services will undergo maintenance on Jun 07, 2023, 17:00-20:00 PT, impacting IAM Services,event-recovery-manager,daf-catalog-manager,daf-contract-manager,phub-admin (for merging; impact IAM only),dedupe (dedupe lookup; impact hiring process),rundeck prd,Workday Tenants: PRD. Maintenance will be performed after hours to minimize any potential impacts. During this time there may be a brief interruption to services for up to 5 minutes whilst updates are performed.
Posted on May 23, 2023 - 14:49 PDT
There will be a scheduled TouchNet maintenance on June 09, 2023, 00:00-04:00 PT. During this four-hour period, we expect an outage, and TouchNet will not be accessible.

Please email LT.Hub@ubc.ca if you have any questions or concerns. We apologize for any inconvenience this may cause.

Posted on May 14, 2023 - 06:14 PDT
UBC IT will be performing Q9 DNS/DHCP server maintenance on June 10, 2023, 08:00-12:00 PT. For properly configured DNS, there should be no interruptions.
Posted on May 09, 2023 - 13:51 PDT
Vancouver Campus, Okanagan Campus, and Q9 Network will undergo maintenance on June 10, 2023, 12:00-18:00 PT. No service disruption is anticipated during the scheduled maintenance window.
Posted on May 09, 2023 - 13:56 PDT
On June 14, 2023, 10:00-11:00 PT, UBC IT will implement a new DMARC (Domain-based Message Authentication, Reporting, and Conformance) policy on numerous FASmail email domains. To prevent spoofing, messages sent from these email domain after this date must be sent from FASmail or the UBC Mail Relays. All messages sent from third party servers without SMTP authentication by the FASmail servers or the UBC mail relays may get quarantined by the recipients' mail servers.
Posted on May 09, 2023 - 14:26 PDT
Past Incidents
Jun 4, 2023
Completed - The scheduled maintenance has been completed.
Jun 4, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 04:00 PDT
Scheduled - Crowdmark will be unavailable on Sunday June 4, 2023 from 4:00 a.m. to 7:00 a.m. PT for scheduled maintenance.

Please contact the LT Hub by emailing LT.Hub@ubc.ca if you have any questions or concerns.

May 3, 12:50 PDT
Jun 3, 2023
Completed - The scheduled maintenance has been completed.
Jun 3, 09:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 08:00 PDT
Scheduled - The Okanagan Campus Network will be periodically unavailable on June 3, 2023, 08:00-09:00 PT for scheduled maintenance. Multiple buildings/locations will be affected. During the maintenance, voice, data, and wireless services will be periodically unavailable in the affected buildings.
May 26, 17:22 PDT
Completed - The scheduled maintenance has been completed.
Jun 3, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 21:00 PDT
Scheduled - Please be advised that on June 02, 2023, 21:00 PT to June 03, 2023, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.

May 29, 07:59 PDT
Jun 2, 2023
Completed - The scheduled maintenance has been completed.
Jun 2, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 21:00 PDT
Scheduled - ServiceNow will be undergoing a version upgrade from June 1, 2023, 21:00 PT -to June 2, 2023, 02:00 PT
There is no expected downtime or impact associated with this change.

May 23, 14:34 PDT
Jun 1, 2023
Completed - The scheduled maintenance has been completed.
Jun 1, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 18:00 PDT
Scheduled - The Cybersecurity Confidential Communications website cc.cybersecurity.ubc.ca will be undergoing scheduled maintenance on June 1, 2023, 18:00-20:00 PT. During this time, users will not be able to access this site.
May 31, 19:37 PDT
Completed - The scheduled maintenance has been completed.
Jun 1, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 05:00 PDT
Scheduled - The Okanagan Residence Network will be periodically unavailable on June 1, 2023, from 05:00-06:00 PT for scheduled maintenance. Multiple buildings/locations will be affected. During the maintenance, voice, data, and wireless services will be periodically unavailable in the affected buildings.
May 26, 17:19 PDT
May 31, 2023
Completed - The scheduled maintenance has been completed.
May 31, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 03:00 PDT
Scheduled - JupyterHub Open Cluster Upgrade. Service will be unavailable.
May 30, 14:04 PDT
May 30, 2023
Completed - The scheduled maintenance has been completed.
May 30, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 00:00 PDT
Scheduled - Web Services' vendor, Platform.sh has scheduled a maintenance window in the Canada (ca-1.platform.sh) region. The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region's projects running on the affected host.

The list of sites affected includes but is not limited to:

continuingstudies.sauder.ubc.ca
events.pharmacy.ubc.ca
events.sbqmi.ubc.ca
extendedlearning.ubc.ca
greencollege.ubc.ca
hr.ubc.ca
it.ubc.ca
nursing.ubc.ca
pharmsci.ubc.ca
privacymatters.ubc.ca
qmi.ubc.ca
research.ubc.ca
sba.ubc.ca
students.ubc.ca
vantagecollege.ubc.ca

May 25, 19:42 PDT
May 29, 2023
Completed - The scheduled maintenance has been completed.
May 29, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 10:00 PDT
Scheduled - The Enterprise Active Directory (EAD) Domain Controllers' LDAP Signing security policies will be enhanced.

This will require addition adjustment to the following use cases' settings for maintaining full functionality if not already configured for TLS\SSL usage.

- Macintosh Outlook client performing recipient lookups (Global Address List) against EAD
- Macintosh workstation logon configured to EAD
- Legacy Windows workstations logon configured to EAD
- Service Applications using EAD service accounts

Please contact the IT Service Centre (604.822.2008) or reach out to your department's IT Support associate if remediation assistance is required.

May 23, 14:40 PDT
Completed - The scheduled maintenance has been completed.
May 29, 10:16 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 10:00 PDT
Scheduled - The email delivery settings on Rundeck PRD will be updated on May 29, 2023 10:00-10:15 PT, and a restart is mandatory to load new configuration. During the restart Rundeck service will be interrupted up to 15 minutes. Rundeck jobs impacted are impacted during the deployment process, and No impact to Mule API,FASMAIL updates from IAM to Workday, CWL creation, SP_PUID lookup.
May 23, 14:52 PDT
May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023
Completed - The scheduled maintenance has been completed.
May 24, 22:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 21:01 PDT
Scheduled - The Vancouver Campus Network will undergo maintenance on May 24, 2023, 21:00-22:30 PT. A 15-minute outage is expected during the maintenance window.
May 9, 14:04 PDT
May 23, 2023
Completed - The scheduled maintenance has been completed.
May 23, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 21:00 PDT
Scheduled - The Web Firewall component of the F5 Load Balancer is being enabled on the JIRA Application. The change date and time is Tuesday, May 23, 2023 from 21:00-23:00. No outages are expected, however, users may encounter an occasional issue with speed of the application, uploading files or editing pages. If you have any questions or concerns, please do not hesitate to contact us. (sis.support@ubc.ca)
May 16, 14:55 PDT
May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.