UBC Status

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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages

Microsoft announces removal of Office support for older systems and software versions, July 13, 2026

Investigating - Microsoft has announced that effective July 13th, 2026, Office applications will no longer be supported on older MacOS and iOS systems, and further, they are removing support for older versions of Office entirely.

• Clients which are running operating systems earlier than the following minimums will no longer be able to edit or save files after the change:
Mac OS – minimum version 12.0 (Monterey)
iOS – minimum version 17.0

• Clients who are using Office 2019 for Mac, regardless of operating system, will be unable to edit or save files after the change.
• Clients who are using Office 2021 for Mac or MS 365 apps on iPhone and iPads will continue to function normally, provided the operating systems are supported (as listed above) and at the following minimum software versions:
Office 2021 for Mac – minimum version 16.83
MS365 apps for iOS – minimum version 2.93

UBC IT strongly recommends that all clients running Office on a Mac, iPhone, or iPad update their operating systems and Office software before July 13th to prevent any disruptions.

For more information, see https://ubc.service-now.com/kb_view.do?sysparm_article=KB0020043
Jul 10, 2026 - 15:48 PDT

Web/ASDM Firewall Login Issue via Cisco ISE

Investigating - We are currently experiencing an issue affecting ASDM authentication via Cisco ISE in order to manage some departmental ASA firewall contexts.
We are working closely with the vendor to resolve this. Currently a fix or workaround has not been identified. We will provide an update as soon as one is available.
Thank you for your patience and cooperation.
Jun 26, 2026 - 13:53 PDT

Campus Wide Login Operational

CWL Web Services Operational

UBC Identity Provider Operational

Multi-factor Authentication (MFA) Operational

UBC Identity Broker Operational

UBC Applicant & Student Federation (idb0) Operational

UBC OpenID Federation (idb1) Operational

UBC Faculty of Medicine and BC Health Authority Federation (idb2) Operational

UBC Beaty Museum of Biodiversity (idb3) Operational

UBC SecureLink Federation (slid) Operational

UBC One-time Link Identity (olid) Operational

UBC -- Identity Verification Operational

Canvas Operational

Confluence Operational

EduCloud Server Operational

Management Interface - https://educloud.ubc.ca Operational

Management Interface - https://educloud.ok.ubc.ca Operational

Server Infrastructure - Vancouver Operational

Server Infrastructure - Okanagan Operational

Email Services Operational

Faculty and Staff Email (FASmail) Operational

UBC Student Email Operational

Mail Relay Operational

Mailing List Operational

Home Drive Operational

Home Drive - Vancouver Operational

Home Drive - Okanagan Operational

Advanced Research Computing Operational

ARC Sockeye Operational

ARC Chinook Operational

Microsoft 365 Operational

OneDrive Operational

Teams Operational

Network - Campus Operational

Network - Hospitals Operational

Network - Okanagan Operational

Network - Point Grey Operational

Network - Robson Square Operational

Network - Wireless Operational

Wireless - Hospitals Operational

Wireless - Okanagan Operational

Wireless - Point Grey Operational

Wireless - Robson Square Operational

Network - VPN Operational

VPN - Okanagan Operational

VPN - Point Grey Operational

Voice Services Operational

Telephone Service - Vancouver Operational

Telephone Service - Okanagan Operational

Contact Centre - Vancouver Operational

Contact Centre - Okanagan Operational

Remote Labs Operational

Remote Labs - Vancouver Operational

Remote Labs - Okanagan Operational

SalesForce Operational

ServiceNow Operational

Sharepoint Operational

Team Share Operational

Workday Operational

Zoom Operational

Other Operational

Other - Vancouver Operational

Other - Okanagan Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

UBC Identity Verification Maintenance August 13, 2026 07:00-09:00 PT Aug `13`, `2026` `07:00`-`09:00` PDT

The UBC Identity Verification service (https://verify.id.ubc.ca) will be undergoing maintenance on August 13, 2026 07:00-09:00 PT.

There is anticipated a service interruption of ~5 seconds during the maintenance (user's browser will attempt to reconnect automatically on service return).

The UBC Identity Verification service is an application for users to validate and merge duplicate identities.
Posted on Aug 11, 2026 - 14:42 PDT

TouchNet PROD site - Scheduled Maintenance Aug 14, 2026 - 12:00 a.m. to Aug 14, 2026 - 04:00 a.m. Aug `14`, `2026` `00:00`-`04:00` PDT

The TouchNet PROD site will be undergoing scheduled maintenance. During the update window the TouchNet PROD site will be offline for logging in by staff as a TouchNet user and for customers making new payments. During this time when the payor clicks "pay now" TouchNet will display a screen informing the payor that the system is off line for maintenance and to try again after the system is back online.

For any questions please contact dpp.support@ubc.ca
Posted on Jul 27, 2026 - 09:41 PDT

Workday Scheduled Weekly Maintenance August 14, 2026, 21:00 PT to August 15, 2026, 00:00 PT Aug `14`, `2026` `21:00` - Aug `15`, `2026` `00:00` PDT

Please be advised that on August 14, 2026, 21:00 PT to August 15, 2026, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.

Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Posted on Aug 10, 2026 - 09:32 PDT

UBC IT Network – Scheduled Network Maintenance August 15, 2026, 04:00–07:00 PT Aug `15`, `2026` `04:00`-`07:00` PDT

UBC IT Network will perform scheduled network maintenance at the LFSC Hub on August 15, 2026, from 04:00 to 07:00 PT. During this maintenance window, DMP-AV and VIHA network services will be temporarily unavailable.
Posted on Aug 11, 2026 - 14:40 PDT

TouchNet TEST site - Scheduled Maintenance Aug 21, 2026 - 05:00 a.m. to Aug 21, 2026 - 05:00 p.m. Aug `21`, `2026` `05:00`-`17:00` PDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 04, 2026 - 12:42 PDT

Scheduled - The TouchNet TEST site will be undergoing scheduled maintenance. During the update window the TouchNet TEST site will be offline for logging in by staff as a TouchNet user and for making TEST payments.
For any questions please contact dpp.support@ubc.ca
Jul 27, 2026 - 09:40 PDT

WeBWorK Maintenance August 24, 2026 12:00-24:00 PT Aug `24`, `2026` `12:00` - Aug `25`, `2026` `00:00` PDT

WeBWorK will be undergoing maintenance to upgrade from version 2.18 to 2.20. During the update window, WeBWorK may be periodically unavailable.
Posted on Aug 11, 2026 - 14:52 PDT

Enterprise Automation and Solution Delivery services maintenance for Scientia to WD Instructor Updates (CRSS) Logic Fix from Aug 25, 2026 10:00 -16:00 PT Aug `25`, `2026` `10:00`-`16:00` PDT

Enterprise Automation and Solution Delivery services maintenance for Scientia to WD Instructor Updates (CRSS) Logic Fix from Aug 25 2026 10:00 -16:00

The EASD Team will be releasing software updates that may affect Scheduling services

During this maintenance window there may be a potential interruption to the apps and services for
Release activities will be completed between from Aug 25, 2026 10:00 - 16:00
Apps/Services:

Bug fixes / Enhancement for Instructor Placement Logic Fix
Fix to sync Instructor updates between Scientia and Workday
Impacts:

No other impacts to end users.
Reason for maintenance:

IRP Student: Instructor Placement Logic Fix
Posted on Aug 12, 2026 - 14:52 PDT

Two-Way Radio System Network Maintenance August 27, 2026 05:00-07:00 PT Aug `27`, `2026` `05:00`-`07:00` PDT

Two-Way Radio System Network will undergo network maintenance on August 27, 2026 05:00-07:00 PT and will require reboot as part of the change.
Posted on Aug 11, 2026 - 14:36 PDT

Learning Tools Maintenance - August 27 2026 07:00-09:00 PT Aug `27`, `2026` `07:00`-`09:00` PDT

Several Learning Technology tools will be undergoing maintenance on Thursday August 27, 2026 07:00-09:00 PT. The following applications will be offline during this window:

- Learning Tools Provisioning Service
- Moodle (Education and Medicine - CPD)
- GitLab
- GitHub
- ComPAIR
- iPeer
- HotCRP
- UBC Wiki
Posted on Aug 11, 2026 - 14:51 PDT

Past Incidents

Aug `13`, `2026`

No incidents reported today.

Aug `12`, `2026`

UBCO NGFW Security Update, August 12, 2026. 20:00-21:00 PT

Completed - The scheduled maintenance has been completed.
Aug 12, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 20:00 PDT

Scheduled - The UBCO campus border firewall will be under maintenance for security upgrades.

This maintenance will not impact UBCO network traffic and services.
Jun 16, 14:55 PDT

UBC Faculty and Staff Email (FASmail) Service Maintenance August 12, 2026, 18:00 - 20:00 PT

Completed - The scheduled maintenance has been completed.
Aug 12, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 18:00 PDT

Scheduled - On August 12, 2026, 18:00 - 20:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) Service. No user impact is anticipated during the maintenance window.
Aug 4, 14:23 PDT

Aug `11`, `2026`

Okanagan Campus Network Maintenance August 11, 2026, 18:00-20:00 PT

Completed - The scheduled maintenance has been completed.
Aug 11, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 18:00 PDT

Scheduled - Network maintenance will occur for the Okanagan campus on August 11, 2026, 18:00-20:00 PT. Okanagan campus will see a brief disruption to service during the maintenance window.
Aug 4, 14:32 PDT

CWL Authentication Intermittent Login Issues, August 11, 2026, 10:15 PT

Resolved - This incident has been resolved.
Aug 11, 17:01 PDT

Update - The authentication issues have been resolved. UBC IT technicians are closely monitoring services.
Aug 11, 14:09 PDT

Update - Further authentication issues have been identified and are impacting some services across campus. Users experiencing issues can clear their browser's cookies and cache, and try logging in again.

UBC IT technicians are continuing to investigate the issue.
Aug 11, 12:36 PDT

Monitoring - .
Aug 11, 12:30 PDT

Update - Authentication services have been restored.
UBC IT technicians will continue to monitor services closely.
The next update will be at 12:30pm
Aug 11, 10:37 PDT

Update - We are continuing to investigate this issue.
Aug 11, 10:34 PDT

Investigating - Users are currently experiencing authentication issue when logging in to UBC Services. The issue is being investigated.
Aug 11, 10:15 PDT

Aug `10`, `2026`

Okanagan Campus Network Maintenance August 10, 2026, 9:00-21:00 PT

Completed - The scheduled maintenance has been completed.
Aug 10, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 09:00 PDT

Scheduled - Network maintenance will occur for the Okanagan campus on August 10, 2026, 9:00-21:00 PT. Okanagan campus VPN service will see a brief disruption to service during the maintenance window.
Aug 4, 14:35 PDT

UBCO ResNet Network Maintenance August 10, 2026 05:30-07:30PT

Completed - The scheduled maintenance has been completed.
Aug 10, 07:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 05:30 PDT

Scheduled - UBC Okanagan ResNet Buildingd Network Maintenance August 10 2026 05:30-07:30 PT. All wired and wireless services in the the buidins will experience a service disruption for 30 minutes,
Aug 6, 16:04 PDT

Aug `9`, `2026`

No incidents reported.

Aug `8`, `2026`

UBC GitHub Maintenance August 8, 2026 09:00 PT to August 9, 2026 21:00 PT

Completed - The scheduled maintenance has been completed.
Aug 8, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 09:00 PDT

Scheduled - UBC GitHub will be unavailable from August 8, 2026 09:00 PT to August 9 2026 21:00 PT for scheduled maintenance. UBC GitHub (github.ubc.ca.) and its affiliated services will be unavailable during the upgrade.
Jul 28, 13:47 PDT

Workday Scheduled Monthly Maintenance and Weekly Service Update August 07, 2026, 21:00 PT to August 08, 2026, 04:00 PT

Completed - The scheduled maintenance has been completed.
Aug 8, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 21:00 PDT

Scheduled - Please be advised that on August 07, 2026, 21:00 PT to August 08, 2026, 04:00 PT, Workday will be undergoing scheduled maintenance as part of its monthly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks
Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Aug 4, 11:16 PDT

Aug `7`, `2026`

EASD Service Maintenance for Learner Management (ODMT) and Affiliate Student Management Tool (ASMT) August 6, 2026 10:00 PT - August 7, 2026 16:00 PT

Completed - The scheduled maintenance has been completed.
Aug 7, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 10:00 PDT

Scheduled - The Enterprise Automation and Solution Delivery (EASD) Learner Management (ODMT) and Affiliate Student Management Tool (ASMT) will undergo maintenance from August 6, 2026 10:00 PT - August 7, 2026 16:00 PT.
Aug 5, 15:28 PDT

Aug `6`, `2026`

Official Document Management Tool (ODMT) Maintenance August 6, 2026, 16:00-18:00 PT

Completed - The scheduled maintenance has been completed.
Aug 6, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 16:00 PDT

Scheduled - The UBC Official Document Management Tool (ODMT) will undergo scheduled maintenance on August 6, 2026, from 16:00 to 18:00 PM (PT). During this time, the tool will be unavailable and users will not be able to access the tool.
Jul 30, 13:02 PDT

[Intermittent] CWL authentication Issue - July 30, 2026, 08:05 PT

Resolved - This incident has been resolved.
Aug 6, 14:01 PDT

Update - Authentication services have been restored.
UBC IT technicians will continue to monitor services closely.
Jul 30, 20:00 PDT

Update - UBC IT technicians are continuing with service recovery and monitoring.

Some individual departmental services may still be impacted. We're working with administrators to resolve these issues.

If you are still experiencing intermittent CWL authentication issues we recommend trying to log in again.

We will provide further updates at 20:00 PT.
Jul 30, 17:15 PDT

Update - UBC IT technicians are continuing with recovery and we are monitoring the services.

Services impacted include services using CWL including VPN and wireless networks.

There are currently a large number of requests in queue remaining to be processed. Users who have made changes to their CWL accounts, including password resets, account creation, and access provisioning, will experience delays before those changes take effect.

For password resets, you may continue to use the previous password until it updates.

We will provide further updates at 14:15 PT.
Jul 30, 12:17 PDT

Monitoring - UBC IT technicians have identified the root cause of the authentication issues. Impacted services are recovering and being continually monitored.

Services impacted include services using CWL including VPN and wireless networks.

There are currently a large number of requests in queue remaining to be processed. Users who have made changes to their CWL accounts, including password resets, account creation, and access provisioning, will experience delays before those changes take effect.

For password resets, you may continue to use the previous password until it updates.

We will provide further updates at 12:45 PT.
Jul 30, 11:22 PDT

Investigating - CWL authentication Issue - July 30, 2026, 08:05 PT
----------------------
We are currently experiencing intermittent issues with CWL authentications.

Some users may experience issues with logging in with CWL to services.

UBC IT technicians are currently investigating the issue.
Jul 30, 09:43 PDT

Douglas T. Kenny Building Network Switch Replacement August 5, 2026 20:00 - August 6, 2026 04:30 PT

Completed - The scheduled maintenance has been completed.
Aug 6, 04:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 20:00 PDT

Scheduled - Network maintenance is being performed at the Douglas T. Kenny Building, involving replacement of aging network infrastructure. During this service window from August 5, 2026 20:00 - August 6, 2026 04:30 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Aug 4, 08:42 PDT

Aug `5`, `2026`

Jupyter Open Maintenance August 5, 2026, 07:00-08:30 PT

Completed - The scheduled maintenance has been completed.
Aug 5, 08:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 07:00 PDT

Scheduled - JupyterHub Open will be unavailable due to scheduled maintenance on August 5, 2025, 07:00-08:30 PT.
Aug 4, 14:39 PDT

Canvas off-cycle maintenance window August 5, 2026 02:00-03:00 PT

Completed - The scheduled maintenance has been completed.
Aug 5, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 02:00 PDT

Update - Canvas and Canvas Catalog will be unavailable on Wednesday August 5, 2026 from 2:00 a.m. to 3:00 a.m. Pacific for a scheduled off-cycle maintenance window.

Please contact the LT Hub at LT.Hub@ubc.ca if you have any questions or concerns.
Jul 29, 08:44 PDT

Scheduled - Canvas and Canvas Catalog will be unavailable on Wednesday August 5, 2026 from 2:00 a.m. to 3:00 a.m. Pacific for a scheduled off-cycle maintenance window.

Please contact the LT Hub at LT.Hub@ubc.ca if you have any questions or concerns.
Jul 3, 14:19 PDT

Aug `4`, `2026`

No incidents reported.

Aug `3`, `2026`

No incidents reported.

Aug `2`, `2026`

No incidents reported.

Aug `1`, `2026`

Enterprise Services Load Balancer Maintenance August 1, 2026, 10:00-14:00 PT

Completed - The scheduled maintenance has been completed.
Aug 1, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 10:00 PDT

Scheduled - Maintenance will be performed on the Point Grey Campus Load Balancers on August 1, 2026, 10:00-14:00 PT.
No service impact is expected.
Jul 28, 13:46 PDT

University Computer Management System (UCMS) Maintenance August 1, 2026, 00:00-11:00 PT

Completed - The scheduled maintenance has been completed.
Aug 1, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 00:01 PDT

Scheduled - University Computer Management System (UCMS) Maintenance for Apple devices (Jamf Pro) will be undergoing routine maintenance on August 1, 2026, 00:00-11:00 PT. During this time Apple devices will not be able to contact the server for updates, however no disruption to the use of Apple devices is expected.
Jul 31, 10:06 PDT

Workday Scheduled Weekly Maintenance July 31, 2026, 21:00 PT to August 01, 2026, 00:00 PT

Completed - The scheduled maintenance has been completed.
Aug 1, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 21:00 PDT

Scheduled - Please be advised that on July 31, 2026, 21:00 PT to August 01, 2026, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.

Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Jul 27, 09:53 PDT

Jul `31`, `2026`

Enterprise Automation & Solution Delivery (EASD) – LFS/ODS Services Maintenance from July 30, 2026 10:00 - July 31, 2026 15:00

Completed - The scheduled maintenance has been completed.
Jul 31, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 10:00 PDT

Scheduled - Enterprise Automation & Solution Delivery (EASD) – LFS/ODS Services Maintenance from July 30, 2026 10:00 - July 31, 2026 15:00

Release activities will be completed between July 30, 2026 from 10:00 - 16:00.
Validation will continue until 31 Jul 2026 15:00.
The LFS Team will be releasing software updates that may affect any of the following:

Apps/Services:

Learner Financial Support Management (LFSM) /ODS
Bug fixes on Bursary Working Snapshot report and an enhancement
Bug fix on Bursary Financial Report
SABC reassessment fix for multiple ELAR for the same loan application
Performance issue fix when loading large SABC CON files
Bug fix when making as version of a winter award to summer to make sure not to bring in terms
Bug fix of syncing the delay of overrise and eligibility flags
Bug fix to correct T4A eligible award total and missing installments
ENHANCEMENT - Bursary Snapshot Report: UI export limit for report
ENHANCEMENT] - Allow pickup of IER and CON integration files from CrushFTP to be case-insensitive for file extension
[ENHANCEMENT] - Reposition Reassessment Indicator field in reports and list views
Release Impact
LFSM will have a short interruption of services during this deployment.
Reason for maintenance:

Release of bug fixes and enhancements to LFS and Donor communication letter template
Jul 30, 09:00 PDT

Leon and Thea Koerner University Centre Network Switch Replacement June 30, 2026 20:00 PT - June 31, 2026 02:00 PT

Completed - The scheduled maintenance has been completed.
Jul 31, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 20:00 PDT

Scheduled - Network maintenance is being performed at the Leon and Thea Koerner University Centre, involving replacement of aging network infrastructure. During this service window from June 30, 2026 20:00 - June 31, 2026 02:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Jul 27, 12:08 PDT

Jul `30`, `2026`

ServiceNow Upgrade July 30, 2026, 17:00 to 21:00 PT

Completed - The scheduled maintenance has been completed.
Jul 30, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 17:00 PDT

Scheduled - ServiceNow will be undergoing a major version upgrade on July 30, 2026, 17:00 to 21:00 PT.
There is no expected downtime or impact associated with this change.
Jul 28, 13:43 PDT

Enterprise Automation & Solution Delivery service maintenance for Graduation Management Application 30 Jul 2026 10:00 PT - 30 Jul 2026 16:00 PT

Completed - The scheduled maintenance has been completed.
Jul 30, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 10:01 PDT

Scheduled - The Enterprise Automation and Solution Delivery (EASD) Graduation Management Application will undergo maintenance from 30 Jul 2026 from 10:00 and validation until 30 Jul 2026 16:00

Apps/Services:

Bug fixes for Graduation Management Application (CNVM-Appian)
To fix a bug that specials situation applications can no longer be submitted for conferred students
Remove client access to the UPay key generation logic
Impacts:

During this maintenance there may be a brief interruption (from 30 Jul 2026 from 12:00 - 12:30) to the apps and services listed above.
Impacted Services:

ubc-iec--appian-web-graduation-management-application--1
Jul 30, 08:57 PDT

Scheduled Maintenance for the Convocation Management application (CNVM- Appian) July 30, 2026 12:00 PT-12:30 PT

Completed - The scheduled maintenance has been completed.
Jul 30, 12:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 12:00 PDT

Scheduled - The Convocation Management application (CNVM – Appian) will undergo maintenance from July 30, 2026 12:00 PT-12:30 PT. During this period, there may be a brief service disruption. Please plan accordingly.
Jul 14, 14:25 PDT

Application Access Issues

Resolved - This incident has been resolved.
Jul 30, 09:19 PDT

Update - Access issues for the following services are now resolved, teams are still investing the others:
Supervisory Committee Management Tool (SCMT)
Online Advising Management System (OAMS)
Jul 30, 09:03 PDT

Investigating - There are reports of access issues with the following applications:

Scientia
Lifelong Learning Extended Education (LLIS)
Supervisory Committee Management Tool (SCMT)
Online Advising Management System (OAMS)

The support teams are investigating but no ETA at this time.

Please contact sis.support@ubc.ca for any questions and concerns.
Jul 30, 08:52 PDT

Doctoral Exams Application

Resolved - This incident has been resolved.
Jul 30, 08:52 PDT

Investigating - There are reports of access issues with the Doctoral Exams application. The support teams are investigating but no ETA at this time.

Please contact sis.support@ubc.ca for any questions and concerns.
Jul 30, 08:39 PDT

Workday Scheduled Maintenance July 30, 2026, 07:00 PT to 08:00 PT

Completed - The scheduled maintenance has been completed.
Jul 30, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 07:00 PDT

Scheduled - Workday will undergo scheduled maintenance on July 30, 2026, between 07:00 PT and 08:00 PT. During this time, Workday will be unavailable. Please plan accordingly.

Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Jul 23, 13:46 PDT

Scheduled Maintenance

UBC Identity Verification Maintenance August 13, 2026 07:00-09:00 PT Aug 13, 2026 07:00-09:00 PDT

TouchNet PROD site - Scheduled Maintenance Aug 14, 2026 - 12:00 a.m. to Aug 14, 2026 - 04:00 a.m. Aug 14, 2026 00:00-04:00 PDT

Workday Scheduled Weekly Maintenance August 14, 2026, 21:00 PT to August 15, 2026, 00:00 PT Aug 14, 2026 21:00 - Aug 15, 2026 00:00 PDT

UBC IT Network – Scheduled Network Maintenance August 15, 2026, 04:00–07:00 PT Aug 15, 2026 04:00-07:00 PDT

TouchNet TEST site - Scheduled Maintenance Aug 21, 2026 - 05:00 a.m. to Aug 21, 2026 - 05:00 p.m. Aug 21, 2026 05:00-17:00 PDT

WeBWorK Maintenance August 24, 2026 12:00-24:00 PT Aug 24, 2026 12:00 - Aug 25, 2026 00:00 PDT

Enterprise Automation and Solution Delivery services maintenance for Scientia to WD Instructor Updates (CRSS) Logic Fix from Aug 25, 2026 10:00 -16:00 PT Aug 25, 2026 10:00-16:00 PDT

Two-Way Radio System Network Maintenance August 27, 2026 05:00-07:00 PT Aug 27, 2026 05:00-07:00 PDT

Learning Tools Maintenance - August 27 2026 07:00-09:00 PT Aug 27, 2026 07:00-09:00 PDT

Past Incidents

Aug 13, 2026

Aug 12, 2026

Aug 11, 2026

Aug 10, 2026

Aug 9, 2026

Aug 8, 2026

Aug 7, 2026

Aug 6, 2026

Aug 5, 2026

Aug 4, 2026

Aug 3, 2026

Aug 2, 2026

Aug 1, 2026

Jul 31, 2026

Jul 30, 2026

UBC Identity Verification Maintenance August 13, 2026 07:00-09:00 PT Aug `13`, `2026` `07:00`-`09:00` PDT

TouchNet PROD site - Scheduled Maintenance Aug 14, 2026 - 12:00 a.m. to Aug 14, 2026 - 04:00 a.m. Aug `14`, `2026` `00:00`-`04:00` PDT

Workday Scheduled Weekly Maintenance August 14, 2026, 21:00 PT to August 15, 2026, 00:00 PT Aug `14`, `2026` `21:00` - Aug `15`, `2026` `00:00` PDT

UBC IT Network – Scheduled Network Maintenance August 15, 2026, 04:00–07:00 PT Aug `15`, `2026` `04:00`-`07:00` PDT

TouchNet TEST site - Scheduled Maintenance Aug 21, 2026 - 05:00 a.m. to Aug 21, 2026 - 05:00 p.m. Aug `21`, `2026` `05:00`-`17:00` PDT

WeBWorK Maintenance August 24, 2026 12:00-24:00 PT Aug `24`, `2026` `12:00` - Aug `25`, `2026` `00:00` PDT

Enterprise Automation and Solution Delivery services maintenance for Scientia to WD Instructor Updates (CRSS) Logic Fix from Aug 25, 2026 10:00 -16:00 PT Aug `25`, `2026` `10:00`-`16:00` PDT

Two-Way Radio System Network Maintenance August 27, 2026 05:00-07:00 PT Aug `27`, `2026` `05:00`-`07:00` PDT

Learning Tools Maintenance - August 27 2026 07:00-09:00 PT Aug `27`, `2026` `07:00`-`09:00` PDT

Aug `13`, `2026`

Aug `12`, `2026`

Aug `11`, `2026`

Aug `10`, `2026`

Aug `9`, `2026`

Aug `8`, `2026`

Aug `7`, `2026`

Aug `6`, `2026`

Aug `5`, `2026`

Aug `4`, `2026`

Aug `3`, `2026`

Aug `2`, `2026`

Aug `1`, `2026`

Jul `31`, `2026`

Jul `30`, `2026`