UBC Status

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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages

EduCloud Server Maintenance (Kamloops) March 25, 2023, 09:00 PT – April 6, 2023, 18:00 PT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 2023 - 09:00 PDT

Scheduled - The EduCloud Server environment (https://bcnet.educloud.ubc.ca) for Organizations hosted in Kamloops will be undergoing scheduled maintenance from March 25, 2023, 09:00 PT to April 6, 2023, 18:00 PT.

There are no expected outages to running virtual machines, and no impacts to the EduCloud Server Administration Portal for Kamloops sites except during the below dates:
March 25, 09:00 - 13:00 PT - Management of NSX Edge Gateway services, org and virtual machines will be unavailable.

Campus Wide Login Operational

CWL Web Services Operational

UBC Identity Provider Operational

UBC Identity Broker Operational

Enhanced CWL - MFA Operational

Canvas Operational

Confluence Operational

EduCloud Server Operational

Management Interface - https://bcnet.educloud.ubc.ca Operational

Management Interface - https://dr.educloud.ubc.ca Operational

Server Infrastructure - Vancouver Operational

Server Infrastructure - Kamloops Operational

Email Services Operational

Faculty and Staff Email (FASmail) Operational

UBC Student Email Operational

Mail Relay Operational

Mailing List Operational

Home Drive Operational

Home Drive - Vancouver Operational

Home Drive - Okanagan Operational

Microsoft 365 Operational

OneDrive Operational

Teams Operational

Network - Campus Operational

Network - Hospitals Operational

Network - Okanagan Operational

Network - Point Grey Operational

Network - Robson Square Operational

Network - Wireless Operational

Wireless - Hospitals Operational

Wireless - Okanagan Operational

Wireless - Point Grey Operational

Wireless - Robson Square Operational

Network - VPN Operational

VPN - Okanagan Operational

VPN - Point Grey Operational

Remote Labs Operational

Remote Labs - Vancouver Operational

Remote Labs - Okanagan Operational

SalesForce Operational

ServiceNow Operational

Sharepoint Operational

Student Service Centre Operational

Team Share Operational

Workday Operational

Other Under Maintenance

Other - Vancouver Operational

Other - Okanagan Under Maintenance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Interruption to Multiple UBC Enterprise Services on March 27, 2023, 17:00-19:00 PT Mar 27, 2023 17:00-19:00 PDT

The RDS will undergo maintenance on March 27, 2023, 17:00-19:00 PT.

Maintenance will be performed after hours to minimize any potential impacts.

During this downtime there will be a brief interruption to ALL enterprise services including the following for 3 minutes up to 5 minutes whilst updates are performed.

All services will automatically recover.

Impacts:
PHUB-Admin website: Impact type: Unable to Login
DeDupe website: Impact type: Unable to Login
IAM Services:
All APIs including IAM related will be impacted.
CWL creation and SP_PUID lookup is impacted.
All IAM related processes will be impacted including DeDupe
Posted on Mar 21, 2023 - 14:42 PDT

EduCloud Server Maintenance (Vancouver) April 15, 2023, 09:00 PT to May 19, 2023, 18:00 PT Apr 15, 2023 09:00 - May 19, 2023 18:00 PDT

The EduCloud Server environment (https://bcnet.educloud.ubc.ca) for Organizations hosted in Vancouver will be undergoing scheduled maintenance from April 15, 2023, 09:00 PT to May 19, 2023, 18:00 PT.

There are no expected outages to running virtual machines and no impacts to the EduCloud Server Administration Portal for Vancouver orgs except during the below dates:
April 15, 2023, 09:00-13:00 PT - Management of NSX Edge Gateway services will be unavailable for Vancouver orgs.
April 29, 2023, 09:00-13:00 PT - Management of org and virtual machines will be unavailable for Vancouver orgs.
Posted on Feb 28, 2023 - 15:28 PST

Past Incidents

Mar 26, 2023

EduCloud Server Maintenance March 26, 2023, 13:00-19:00 PT

Completed - The scheduled maintenance has been completed.
Mar 26, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 13:00 PDT

Scheduled - Scheduled maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be performed on March 26, 2023, 13:00-19:00 PT.

Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via other management methods such as RDP and SSH, but will not be able to manage them through the EduCloud Portal.
Mar 21, 14:48 PDT

UBC Wireless Network Maintenance March 26, 2023, 00:00-02:00 PT

Completed - The scheduled maintenance has been completed.
Mar 26, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 00:00 PDT

Scheduled - The wireless team will be performing network maintenance from March 26, 2023, 00:00-02:00 PT. During this time, there will be sporadic outages to all WiFi services at the following sites:

- UBC Vancouver
- Robson Square
- Smaller remote sites where UBC IT managed wireless networks are available.
Mar 14, 15:15 PDT

Mar 25, 2023

Workday Scheduled Weekly Maintenance March 24, 2023, 21:00 PT to March 25, 2023, 01:00 PT

Completed - The scheduled maintenance has been completed.
Mar 25, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 21:00 PDT

Scheduled - Please be advised that on March 24, 2023, 21:00 PT to March 25, 2023, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Mar 20, 08:37 PDT

Mar 24, 2023

EduCloud Server Maintenance (UBC Okanagan) March 22, 2023, 09:00 PT to March 24, 2023, 18:00 PT

Completed - The scheduled maintenance has been completed.
Mar 24, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 09:00 PDT

Scheduled - The EduCloud Server environment (https://bcnet.educloud.ubc.ca) for Organizations hosted at UBC Okanagan in Kelowna will be undergoing scheduled maintenance from March 22, 2023, 09:00 PT to March 24, 2023, 18:00 PT.

There are no expected outages to running virtual machines and no impacts to the EduCloud Server Administration Portal for Kamloops sites except during the below date:
March 22, 09:00-12:00 PT - Management of org and virtual machines will be unavailable for UBC Okanagan orgs.
Feb 28, 15:21 PST

Mar 23, 2023

Planned Interruption to Multiple UBC Enterprise Services on March 23, 2023, 17:00-20:00 PT

Completed - The scheduled maintenance has been completed.
Mar 23, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 17:00 PDT

Scheduled - Planned Interruption to Multiple UBC Enterprise Services on March 23, 2023, 17:00-20:00 PT

Maintenance will be performed after hours to minimize any potential impacts.

During this downtime there will be a brief interruption to all enterprise services including the following for 15 minutes up to 30 minutes whilst updates are performed.

All services will automatically recover.

Workday
Tuition Waiver (SFDC - TW)
EMMS (PlanOn)
Office of Research Services - Survey Monkey
OpenAthens
LinkedIn Learning Students
Lifeworks
PHUB-Admin website: Impact type: Unable to Login
DeDupe website: Impact type: Unable to Login
DAF websites: Unable to login
IAM Services:
IAM APIs will be impacted. This change is not only for web applications.
All APIs including IAM related will be impacted
CWL creation and SP_PUID lookup is impacted.
All IAM related processes will be impacted including DeDupe
Mar 21, 14:51 PDT

OnTask Maintenance March 23, 2023, 08:00-09:00 PT

Completed - The scheduled maintenance has been completed.
Mar 23, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 08:01 PDT

Scheduled - OnTask will be unavailable on March 23, 2023 from 08:00-09:00 PT due to system maintenance.
Mar 21, 14:44 PDT

Mar 22, 2023

Integration Enablement Centre Amazon MQ Service Maintenance on March 22, 2023, 17:00 - 21:00 PT

Completed - The scheduled maintenance has been completed.
Mar 22, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 17:00 PDT

Scheduled - The Amazon MQ Broker (amq.iec.it.ubc.ca) will be upgraded & rebooted during this maintenance window.
There will be a brief service interruption of up to 15 minutes during the maintenance window while the AMQ Broker is restarted.
All systems will auto-recover after reboot.

Maintenance Notes:
Technical changes
Broker URL: hxxps://amq.iec.it.ubc.ca/
AMQ Broker version upgrade
Mar 14, 15:05 PDT

Planned Interruption to Multiple UBC Enterprise Services on March 22, 2023, 17:00-20:00 PT

Completed - The scheduled maintenance has been completed.
Mar 22, 20:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 17:00 PDT

Scheduled - Multiple enterprise services will undergo maintenance on March 22, 2023, 17:00-20:00 PT.

Maintenance will be performed after hours to minimize any potential impacts.

During this downtime there will be a brief interruption to all enterprise services including the following for 15 minutes up to 30 minutes whilst updates are performed.

All services will automatically recover.

Workday
Tuition Waiver (SFDC - TW)
EMMS (PlanOn)
Office of Research Services - Survey Monkey
OpenAthens
LinkedIn Learning Students
Lifeworks
PHUB-Admin website: Impact type: Unable to Login
DeDupe website: Impact type: Unable to Login
DAF websites: Unable to login
IAM Services:
IAM APIs will be impacted. This change is not only for web applications.
All APIs including IAM related will be impacted
CWL creation and SP_PUID lookup is impacted
All IAM related processes will be impacted including DeDupe
Mar 21, 15:06 PDT

EduCloud Server Maintenance March 22, 2023, 14:00-19:00 PT

Completed - The scheduled maintenance has been completed.
Mar 22, 19:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 14:00 PDT

Scheduled - Scheduled maintenance on the DR EduCloud Server environment (https://dr.educloud.ubc.ca) will be performed on March 22, 2023, 14:00-19:00 PT.

Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via other management methods such as RDP and SSH, but will not be able to manage them through the EduCloud Portal.
Mar 21, 14:46 PDT

EduCloud Server Maintenance (UBC IT Development) March 15, 2023, 09:00 PT to March 22, 2023, 16:00 PT

Completed - The scheduled maintenance has been completed.
Mar 22, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 09:01 PDT

Scheduled - The EduCloud Server environment (https://bcnet.educloud.ubc.ca) for UBC IT Development Organizations hosted in Vancouver will be undergoing scheduled maintenance from March 15, 2023, 9:00 PT to March 22, 2023, 16:00 PT.

There are no expected outages to running virtual machines and no impacts to the EduCloud Server Administration Portal for UBC IT Development Orgs except for:

March 15, 2023, 9:00-12:00 PT - Management of org and virtual machines will be unavailable for UBC IT Development Orgs.
Feb 28, 15:20 PST

Mar 21, 2023

Qualtrics Service Scheduled Maintenance - March 20, 2023, 23:00 - 00:00 PT

Completed - The scheduled maintenance has been completed.
Mar 21, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 23:00 PDT

Scheduled - The vendor (Qualtrics) will be performing maintenance on the survey tool application and will result in an expected outage time of five minutes during the one hour maintenance window.

During the five minute outage:
• survey owners may not be able to make changes to or load their Qualtrics dashboard
• survey respondents may not be able to load the survey, submit or update their responses

We apologize for the inconvenience and thank you for your understanding.

To be automatically notified of any changes in status of the maintenance that is occurring please subscribe to this post.
Mar 20, 15:30 PDT

Mar 20, 2023

UBC Faculty and Staff Email (FASmail) Service Maintenance March 20, 2023, 18:00 - 23:00 PT

Completed - The scheduled maintenance has been completed.
Mar 20, 23:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 18:00 PDT

Scheduled - On March 20, 2023, 18:00 - 23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) Service. No user impact is anticipated during the maintenance window.
Mar 17, 13:20 PDT

UBC Student and Alumni Mail (SAM) Service Maintenance March 20, 2023, 18:00 - 23:00 PT

Completed - The scheduled maintenance has been completed.
Mar 20, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 18:00 PDT

Scheduled - On March 20, 2023, 18:00 - 23:00 PT, UBC IT will perform system maintenance on the Student and Alumni Mail (SAM) Service. No user impact is anticipated during the maintenance window.
Mar 17, 13:18 PDT

Mar 19, 2023

Shibboleth Authentication Issues March 19, 2023, 08:36–09:13 PT

Resolved - There was a brief Shibboleth outage between approximately 08:36 and 09:13 this morning, affecting services including Canvas, Qualtrics, RISe, ServiceNow, and Workday.

Users encountered a CWL authentication error and were unable to log in. Technicians have since resolved this issue.
Mar 19, 09:30 PDT

Mar 18, 2023

UBC Okanagan Office Modular 1 Network Maintenance March 18, 2023, 08:00-12:00 PT

Completed - The scheduled maintenance has been completed.
Mar 18, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 08:01 PDT

Scheduled - UBC Okanagan network in the Office Modular 1 building will undergo network maintenance on Saturday, March 18, between 08:00 - 12:00 PT.
During the maintenance, voice, data and wireless services will be periodically unavailable in OM1.
Mar 16, 19:37 PDT

Workday Scheduled Weekly Maintenance March 17, 2023, 21:00 PT to March 18, 2023, 01:00 PT

Completed - The scheduled maintenance has been completed.
Mar 18, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 21:00 PDT

Scheduled - Please be advised that on March 17, 2023, 21:00 PT to March 18, 2023, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Mar 13, 08:32 PDT

Mar 17, 2023

Voice Services Outage for external calls - March 17th, 2023, 08:30AM - 9:00 AM

Resolved - We experienced an outage for external incoming/outgoing calls on March 17, 2023 from 08:30-09:00. Technicians have identified the cause to be an external vendor network issue, which UBC relies on for external calls. All internal calls made within UBC's voice systems were not affected.

All voice are services recovered and have been operational as of 09:00. If you are experiencing issues with incoming or outgoing calls, please contact the IT Service Centre for assistance.
Mar 17, 11:05 PDT

Mar 16, 2023

UBC SharePoint Maintenance Thursday, March 16, 2023 09:00 PDT to 17:00 PDT

Completed - The scheduled maintenance has been completed.
Mar 16, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 09:00 PDT

Scheduled - On Thursday, March 16, 2023 from 09:00 PDT to 17:00 PDT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites will be accessible as no interruptions to the service are expected.
Mar 14, 15:24 PDT

Access Control Management System web application update March 16, 2023, 10:00-11:00 PT

Completed - The scheduled maintenance has been completed.
Mar 16, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 10:00 PDT

Scheduled - The Access Control Management System (ACMS) web application will be unavailable on March 16, 2023, 10:00-11:00 PT for an upgrade.
Mar 14, 15:20 PDT

[Koerner Library] Network is down <<March 16th, 2023, 08:35>> PT

Resolved - This incident has been resolved.
Thank you for your patience and understanding.
Mar 16, 09:22 PDT

Investigating - We are currently experiencing issues with Koerner Library network.

Some users may experience could not connect to network or VPN.

UBC IT technicians are currently investigating the issue.

Our next update is scheduled to be at <> PT.
Mar 16, 09:13 PDT

Mar 15, 2023

Okanagan Content Management System Upgrade March 15, 2023, 21:00-22:00 PT

Completed - The scheduled maintenance has been completed.
Mar 15, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 21:00 PDT

Scheduled - The Okanagan Content Management System will undergo maintenance on March 15, 2023 from 21:00-22:00 PT. Following this change, faculty and staff will use CWL credentials to login to the content management system.

Any questions or concerns, please contact the UBC IT Okanagan Web and Applications team by entering a ticket in the UBC Self-Service Portal https://ubc.service-now.com/selfservice.
Mar 9, 19:38 PST

Mar 14, 2023

UBC IT Network Maintenance at University Data Center (UDC) March 14, 2023, 19:30-22:30 PT

Completed - The scheduled maintenance has been completed.
Mar 14, 22:32 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 19:30 PDT

Scheduled - Network maintenance will be carried out to decommission interlinks and switches at the University Data Center on March 14, 2023, 19:30-22:30 PT. No disruption to services is expected.
Mar 14, 15:13 PDT

Student Time Zones Tool Unavailable

Resolved - The incident has been resolved as of 17:00
Mar 14, 17:20 PDT

Identified - The outage is still on-going. The incident appears to be sporadic.
Mar 14, 15:03 PDT

Investigating - We have received reports that Instructors are receiving "504 Gateway Time-out" when attempting to load the Student Time Zones tool from within Canvas. LT Hub technicians are investigating the issue.
Mar 13, 14:41 PDT

UBC Vancouver TeamShare and Home Drive Maintenance March 14, 2023, 14:00-16:00 PT

Completed - The scheduled maintenance has been completed.
Mar 14, 16:11 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 15:11 PDT

Scheduled - UBC Vancouver TeamShare and Home Drive will be undergoing maintenance from March 14, 2023, from 14:00-16:00 PT. No end user impact is expected during this window.
Mar 14, 15:09 PDT

Mar 13, 2023

Mar 12, 2023

No incidents reported.