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Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

To see what services are scheduled for maintenance,
view our Scheduled Outages Calendar

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages


In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 07, 2022 - 10:00 PST
Scheduled - EduCloud Server will be undergoing storage maintenance from November 7, 2022. 10:00 PT to December 4, 2022, 23:59 PT. No service interruptions are expected.
Campus Wide Login ? Operational
CWL Web Services ? Operational
UBC Identity Provider ? Operational
UBC Identity Broker ? Operational
Enhanced CWL - MFA ? Operational
Canvas ? Operational
Confluence Operational
EduCloud Server ? Operational
Management Interface - https://bcnet.educloud.ubc.ca ? Operational
Management Interface - https://dr.educloud.ubc.ca ? Operational
Server Infrastructure - Vancouver ? Operational
Server Infrastructure - Kamloops ? Operational
Email Services ? Operational
Faculty and Staff Email (FASmail) Operational
UBC Student Email Operational
Mail Relay ? Operational
Mailing List ? Operational
Home Drive Operational
Home Drive - Vancouver ? Operational
Home Drive - Okanagan ? Operational
Microsoft 365 Operational
OneDrive ? Operational
Teams ? Operational
Network - Campus ? Operational
Network - Hospitals ? Operational
Network - Okanagan ? Operational
Network - Point Grey ? Operational
Network - Robson Square ? Operational
Network - Wireless ? Operational
Wireless - Hospitals ? Operational
Wireless - Okanagan ? Operational
Wireless - Point Grey ? Operational
Wireless - Robson Square ? Operational
Network - VPN ? Operational
VPN - Okanagan ? Operational
VPN - Point Grey ? Operational
Remote Labs Operational
Remote Labs - Vancouver ? Operational
Remote Labs - Okanagan ? Operational
SalesForce Operational
ServiceNow Operational
Sharepoint Operational
Student Service Centre Operational
Team Share ? Operational
Workday Operational
Other Operational
Other - Vancouver ? Operational
Other - Okanagan ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Vancouver Campus network will undergo maintenance from 08:00-20:00 PT on January 7, 2023. During this time, various building networks will lose network connectivity for up to two hours. During this time, VPN access may also be briefly affected.
Posted on Nov 15, 2022 - 13:58 PST
Vancouver Campus network will undergo maintenance January 8, 2023, 07:00-19:00 PT. During this time, various building networks will lose network connectivity for up to two hours.
Posted on Nov 15, 2022 - 14:00 PST
Past Incidents
Nov 27, 2022
Resolved - This incident has been resolved.
Nov 27, 10:51 PST
Update - We are continuing to investigate this issue.
Nov 27, 10:37 PST
Investigating - We are experiencing issues with access to websites requiring web authentication.
Users are able to get to the log in page but are unable to proceed after entering credentials.

Technicians are currently investigating.

Nov 27, 10:20 PST
Nov 26, 2022
Completed - The scheduled maintenance has been completed.
Nov 26, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 09:30 PST
Scheduled - UBC IT NMC team will perform network devices software upgrades on both Vancouver and Okanagan campuses on November 26, 2022, 09:30-20:00 PT. During the upgrade, there is redundancy in place and no network impact is expected.
Nov 22, 14:26 PST
Completed - The scheduled maintenance has been completed.
Nov 26, 16:02 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 08:01 PST
Scheduled - Scheduled maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be performed on November 26, 2022, 08:00-16:00 PT.

Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via other management methods such as RDP and SSH, but will not be able to manage them through the EduCloud Portal.

Nov 15, 13:52 PST
Completed - The scheduled maintenance has been completed.
Nov 26, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 21:00 PST
Scheduled - Please be advised that on November 25, 2022, 21:00 PT to November 26, 2022, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.

Nov 21, 08:39 PST
Nov 25, 2022
Nov 24, 2022
Resolved - This incident has been resolved.
Nov 24, 18:16 PST
Update - We are continuing to investigate this issue.
Nov 24, 18:01 PST
Investigating - Users are unable to login to Workday. The team is investigating and will provide another update at 7 pm.
Nov 24, 18:01 PST
Resolved - As of 20:15pm on Wednesday night November 23, 2022, we experienced an issues with new account creation. New/prospective Students, Employees, Guests could not create new accounts and received a time out error. The issue has been resolved as of 9 am this morning. New employees CWLs were not impacted by this issue.
Nov 24, 10:13 PST
Investigating - As of 20:15pm on Wednesday night November 23, 2022, we have been experience issues with new account creation. New/prospective Students, Employees, Guests would be impacted and cannot create CWLs. We are working on resolving the issue and next update will be provided at 10:30 am.
Nov 24, 09:26 PST
Nov 23, 2022
Completed - The scheduled maintenance has been completed.
Nov 23, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 19:01 PST
Scheduled - UBC IT will be conducting maintenance on its DNS servers on November 23, 2022, 19:00-23:30 PT.

Access to myDNS GUI interface may be intermittent during this time.

Nov 15, 13:56 PST
Nov 22, 2022
Completed - The scheduled maintenance has been completed.
Nov 22, 21:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 19:30 PST
Scheduled - Scheduled network maintenance on the EduCloud server environment (https://bcnet.educloud.ubc.ca) will be performed on November 22, 2022, 19:30-21:30 PT.

Virtual machines will remain up and running. However, there will be a few minutes of network disruption per network during the maintenance window for VMs on select few networks.

Nov 22, 14:24 PST
Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022
Completed - The scheduled maintenance has been completed.
Nov 19, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 08:00 PST
Scheduled - The Okanagan Campus Content Management System (CMS) will undergo maintenance on November 19, 2022, 08:00-12:00 PT. During this time the UBCO CMS will have administrative access AND forms disabled. Websites will continue to be available during the maintenance.

Any questions or concerns, please contact the UBC IT Okanagan Web and Applications team by entering a ticket in the UBC Self-Service Portal https://ubc.service-now.com/selfservice.

Nov 15, 13:50 PST
Completed - The scheduled maintenance has been completed.
Nov 19, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 21:00 PST
Scheduled - Please be advised that on November 18, 2022, 21:00 PT to November 19, 2022, 05:00 PT, Workday will be undergoing scheduled monthly maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.

Nov 14, 08:35 PST
Nov 18, 2022
Resolved - This issue is now resolved
Nov 18, 15:00 PST
Investigating - We are receiving multiple reports on issues with Zoom Cloud Recording currently. The cloud recording server appears to be not reachable and gives “Failed to Connect Could Server” error. This has been reported to Zoom Support and Zoom is currently investigating. hxxps://status.zoom.us/
Nov 18, 13:06 PST
Completed - The scheduled maintenance has been completed.
Nov 18, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:00 PST
Scheduled - The Campus Wide Budgeting (Hyperion) PROD will be under maintenance on November 18, 2022, 8:00-12:00 PT. All the Hyperion applications/services won't be available during the maintenance schedule.
Nov 17, 08:30 PST
Nov 17, 2022
Completed - The scheduled maintenance has been completed.
Nov 17, 18:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 17:30 PST
Scheduled - The Learning Technologies Provisioning Service (LTPS) will be restarted November 17, 2022 17:30-18:00 PT to resolve a message processing issue. LTPS and the LTPS User Interface (LTPS UI) will be unavailable for approximately 10 minutes during this time window.
Nov 17, 15:58 PST
Completed - The scheduled maintenance has been completed.
Nov 17, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 22:00 PST
Scheduled - The Okanagan campus voice (phone) system will undergo maintenance from November 16, 2022, 22:00 PT to November 17, 2022, 01:00 PT. No voice calling service disruption is expected during this time, however, Hot Desk and Voice Mail services will be intermittently unavailable. Hot desk users are encouraged to read the instructions emailed alerting to service changes after this change.
Nov 8, 13:49 PST
Nov 16, 2022
Nov 15, 2022
Completed - The scheduled maintenance has been completed.
Nov 15, 23:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 18:00 PST
Scheduled - On November 15, 2022, 18:00-23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) Service. No user impact is anticipated during the maintenance window.
Nov 15, 07:09 PST
Completed - The scheduled maintenance has been completed.
Nov 15, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 18:01 PST
Scheduled - On November 15, 2022, 18:00-23:00 PT, UBC IT will perform system maintenance on the Student and Alumni Mail (SAM) Service. No user impact is anticipated during the maintenance window.
Nov 15, 07:10 PST
Completed - The scheduled maintenance has been completed.
Nov 15, 17:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 13:00 PST
Scheduled - Scheduled maintenance on the DR EduCloud Server environment (https://dr.educloud.ubc.ca) will be performed on November 15, 2022, 13:00-17:00 PT.

Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via other management methods such as RDP and SSH, but will not be able to manage them through the EduCloud Portal.

Nov 8, 13:57 PST
Nov 14, 2022

No incidents reported.

Nov 13, 2022

No incidents reported.