Workday Scheduled Quarterly Maintenance and Weekly Service Update October 16, 2026, 21:00 PT to October 17, 2026, 08:00 PT
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 2026 - 21:00 PDT
Oct 16, 2026 - 21:00 PDT
Scheduled - Please be advised that on October 16, 2026, 21:00 PT to October 17, 2026, 08:00 PT, Workday will be undergoing scheduled maintenance as part of its quarterly service update. During the scheduled maintenance period, Workday will be unavailable for use.
Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Oct 16, 2026 21:00 - Oct 17, 2026 08:00 PDT
Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Oct 16, 2026 21:00 - Oct 17, 2026 08:00 PDT
Update - UBC IT is still working with vendors and validating guidance. We plan to share detailed information on Tuesday, October 20, 2026 (afternoon).
Oct 16, 2026 - 15:18 PDT
Oct 16, 2026 - 15:18 PDT
Investigating - British Columbia has adopted permanent year-round daylight saving time (Pacific Time), with the change scheduled to take effect on November 1. We recognize that some community members may have questions about the impact on calendars, devices, and scheduled meetings.
UBC IT is actively working with Microsoft and Apple to coordinate the required time zone updates for computers, mobile devices, and calendaring services. We anticipate updates from our vendors will begin rolling out next week.
UBC IT plans to provide detailed guidance by October 16 outlining what to expect and any actions that may be required.
Thank you for your patience as we work to ensure a smooth transition.
Oct 09, 2026 - 14:14 PDT
UBC IT is actively working with Microsoft and Apple to coordinate the required time zone updates for computers, mobile devices, and calendaring services. We anticipate updates from our vendors will begin rolling out next week.
UBC IT plans to provide detailed guidance by October 16 outlining what to expect and any actions that may be required.
Thank you for your patience as we work to ensure a smooth transition.
Oct 09, 2026 - 14:14 PDT
Monitoring - Users may experience slowness with FASmail message delivery (incoming and outgoing) on generic and resource mailboxes. The issue is isolated to mailboxes hosted on our Exchange on-premises environment and does not impact mailboxes that have been migrated to Exchange Online.
Service has been recovered and messages are now being delivered with delayed delivery.
Oct 16, 2026 - 09:54 PDT
Service has been recovered and messages are now being delivered with delayed delivery.
Oct 16, 2026 - 09:54 PDT
Update - This issue is still ongoing. We apologize for the inconvenience. Please continue reaching out to the Integrated Service Centre for questions and support.
Sep 29, 2026 - 16:44 PDT
Sep 29, 2026 - 16:44 PDT
Investigating - Faculty are unable to view their current or upcoming teaching assignments when using the View My Teaching Schedule report in Workday. The issue is being investigated.
In the meantime, when running the View My Teaching Schedule report in Workday to view teaching assignments, search for the specific academic period in the 'Academic Period' field. For example, for 2026 Winter Term 1, type in "2026 Winter" and press 'Enter'. Select from the academic period options. Select 'OK'.
Please reach out to the Integrated Service Centre for questions and support.
Sep 21, 2026 - 16:17 PDT
In the meantime, when running the View My Teaching Schedule report in Workday to view teaching assignments, search for the specific academic period in the 'Academic Period' field. For example, for 2026 Winter Term 1, type in "2026 Winter" and press 'Enter'. Select from the academic period options. Select 'OK'.
Please reach out to the Integrated Service Centre for questions and support.
Sep 21, 2026 - 16:17 PDT
Microsoft announces removal of Office support for older systems and software versions, July 13, 2026
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Investigating - Microsoft has announced that effective July 13th, 2026, Office applications will no longer be supported on older MacOS and iOS systems, and further, they are removing support for older versions of Office entirely.
• Clients which are running operating systems earlier than the following minimums will no longer be able to edit or save files after the change:
Mac OS – minimum version 12.0 (Monterey)
iOS – minimum version 17.0
• Clients who are using Office 2019 for Mac, regardless of operating system, will be unable to edit or save files after the change.
• Clients who are using Office 2021 for Mac or MS 365 apps on iPhone and iPads will continue to function normally, provided the operating systems are supported (as listed above) and at the following minimum software versions:
Office 2021 for Mac – minimum version 16.83
MS365 apps for iOS – minimum version 2.93
UBC IT strongly recommends that all clients running Office on a Mac, iPhone, or iPad update their operating systems and Office software before July 13th to prevent any disruptions.
For more information, see https://ubc.service-now.com/kb_view.do?sysparm_article=KB0020043
Jul 10, 2026 - 15:48 PDT
• Clients which are running operating systems earlier than the following minimums will no longer be able to edit or save files after the change:
Mac OS – minimum version 12.0 (Monterey)
iOS – minimum version 17.0
• Clients who are using Office 2019 for Mac, regardless of operating system, will be unable to edit or save files after the change.
• Clients who are using Office 2021 for Mac or MS 365 apps on iPhone and iPads will continue to function normally, provided the operating systems are supported (as listed above) and at the following minimum software versions:
Office 2021 for Mac – minimum version 16.83
MS365 apps for iOS – minimum version 2.93
UBC IT strongly recommends that all clients running Office on a Mac, iPhone, or iPad update their operating systems and Office software before July 13th to prevent any disruptions.
For more information, see https://ubc.service-now.com/kb_view.do?sysparm_article=KB0020043
Jul 10, 2026 - 15:48 PDT
Campus Wide Login
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CWL Web Services
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UBC Identity Provider
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Enterprise LDAP (ELDAP)
Operational
Multi-factor Authentication (MFA)
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UBC Identity Broker
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UBC Applicant & Student Federation (idb0)
Operational
UBC OpenID Federation (idb1)
Operational
UBC Faculty of Medicine and BC Health Authority Federation (idb2)
Operational
UBC Beaty Museum of Biodiversity (idb3)
Operational
UBC SecureLink Federation (slid)
Operational
UBC One-time Link Identity (olid)
Operational
UBC -- Identity Verification
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Canvas
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Confluence
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EduCloud Server
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Management Interface - https://educloud.ubc.ca
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Management Interface - https://educloud.ok.ubc.ca
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Server Infrastructure - Vancouver
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Server Infrastructure - Okanagan
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Email Services
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Faculty and Staff Email (FASmail)
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UBC Student Email
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Mail Relay
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Mailing List
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Home Drive
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Home Drive - Vancouver
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Home Drive - Okanagan
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Advanced Research Computing
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ARC Sockeye
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ARC Chinook
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Microsoft 365
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OneDrive
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Teams
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Network - Campus
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Network - Hospitals
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Network - Okanagan
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Network - Point Grey
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Network - Robson Square
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Network - Wireless
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Wireless - Hospitals
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Wireless - Point Grey
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Wireless - Robson Square
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Network - VPN
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VPN - Okanagan
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VPN - Point Grey
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Voice Services
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Telephone Service - Vancouver
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Contact Centre - Vancouver
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Remote Labs
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SalesForce
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Sharepoint
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Workday
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Zoom
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Other - Vancouver
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
UBC Vancouver TeamShare Maintenance October 17, 2026, 10:00 PT to October 18, 2026, 16:00 PT Oct 17, 2026 10:00 - Oct 18, 2026 16:00 PDT
UBC Vancouver TeamShare will be undergoing maintenance on October 17, 2026, 10:00 PT to October 18, 2026, 16:00 PT. No end user impact is expected during this window.
Posted on Oct 13, 2026 - 14:06 PDT
Posted on Oct 13, 2026 - 14:06 PDT
EduCloud Server Maintenance October 19, 2026, 14:00–16:00 PT Oct 19, 2026 14:00-16:00 PDT
EduCloud Server Web Portal (educloud.ok.ubc.ca) will undergo maintenance on October 19, 2026, 14:00–16:00 PT. There is no expected impact to running VMs, but there may be brief intermittent outages to the EduCloud web portal during this maintenance window.
Posted on Oct 13, 2026 - 14:08 PDT
Posted on Oct 13, 2026 - 14:08 PDT
Network Database Maintenance October 19, 2026 17:30 - 18:00 PT Oct 19, 2026 17:30-18:00 PDT
The following Network tools will be unavailable during the database maintenance:
- Transmogrifier
- IP Manager
- IP Search
- FileMaker Pro
Posted on Oct 13, 2026 - 14:11 PDT
- Transmogrifier
- IP Manager
- IP Search
- FileMaker Pro
Posted on Oct 13, 2026 - 14:11 PDT
Learning Tools Provisioning Service Scheduled Maintenance Oct 19, 2026 22:00-23:59 PT Oct 19, 2026 22:00 - Oct 20, 2026 00:00 PDT
The Learning Tools Provisioning Service (LTPS) will be unavailable due to scheduled maintenance on October 19, 2026, 22:00-23:59 PT. Any changes to course enrollments in Canvas will be queued up accordingly and processed after the maintenance. The LTPS User Interface will not be available to instructional support staff and other departmental administrators during the maintenance window.
Posted on Oct 13, 2026 - 14:03 PDT
Posted on Oct 13, 2026 - 14:03 PDT
Pay For Print access tightening to campus networks only October 19, 2026 23:59 PT Oct 19, 2026 23:59 - Oct 20, 2026 00:09 PDT
We will be restricting payforprint.ubc.ca website access to campus networks only. Users from off-campus public networks, including home internet and cellular connections, will be blocked. To access payforprint.ubc.ca from these networks, please connect to myVPN or one of UBC's official Wi-Fi networks first.
Posted on Oct 06, 2026 - 13:48 PDT
Posted on Oct 06, 2026 - 13:48 PDT
Sockeye Maintenance October 20, 2026 09:00 - 18:00 PT Oct 20, 2026 09:00-18:00 PDT
UBC ARC Sockeye will be unavailable on Tuesday, October 20 from 09:00 until 18:00 PT for scheduled maintenance.
User Impact:
1. During this time, you will be unable to log in or transfer data to/from Sockeye, OnDemand, and Chinook.
2. All jobs will be queued. The scheduler will not start any job if its requested walltime overlaps with the
maintenance window, even if resources are available. Only jobs expected to finish before downtime
begins will be scheduled, if resources allow.
3. In rare cases, running jobs may need to be resubmitted. Please checkpoint or complete your jobs before
the maintenance window to avoid lost progress, and check your job queue afterward.
Posted on Oct 08, 2026 - 12:18 PDT
User Impact:
1. During this time, you will be unable to log in or transfer data to/from Sockeye, OnDemand, and Chinook.
2. All jobs will be queued. The scheduler will not start any job if its requested walltime overlaps with the
maintenance window, even if resources are available. Only jobs expected to finish before downtime
begins will be scheduled, if resources allow.
3. In rare cases, running jobs may need to be resubmitted. Please checkpoint or complete your jobs before
the maintenance window to avoid lost progress, and check your job queue afterward.
Posted on Oct 08, 2026 - 12:18 PDT
UBCIT eSAM Servers Maintenance October 20, 2026, 20:00-23:00 PT Oct 20, 2026 20:00-23:00 PDT
UBCIT will be performing maintenance on the eSAM component and vault servers on October 20, 2026, 20:00-23:00 PT. This change will affect both UBC campuses.
Users will intermittently not be able to login to any servers managed by eSAM, nor retrieve any credentials via the eSAM Web UI throughout the maintanance window.
Any connections terminated while a component is being rebooted can be reconnected to the secondary node. All connections will be terminated and users won't be able to reconnect while we patch the vault servers (which typically lasts around 30 minutes) during this window.
Posted on Oct 16, 2026 - 12:21 PDT
Users will intermittently not be able to login to any servers managed by eSAM, nor retrieve any credentials via the eSAM Web UI throughout the maintanance window.
Any connections terminated while a component is being rebooted can be reconnected to the secondary node. All connections will be terminated and users won't be able to reconnect while we patch the vault servers (which typically lasts around 30 minutes) during this window.
Posted on Oct 16, 2026 - 12:21 PDT
UBC SharePoint Maintenance Thursday, October 22, 2026 09:00 PT to 17:00 PT Oct 22, 2026 09:00-17:00 PDT
On Thursday, October 22, 2026 from 09:00 PT to 17:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint on-prem sites will be accessible as no interruptions to the service are expected.
Posted on Oct 07, 2026 - 08:12 PDT
Posted on Oct 07, 2026 - 08:12 PDT
Appian Applications Maintenance October 22, 2026, 09:00 PDT to October 23, 2026, 10:00 PDT Oct 22, 2026 09:00 - Oct 23, 2026 10:00 PDT
All Appian applications will undergo a planned system maintenance from October 22, 2026, 09:00 PDT to October 23, 2026, 10:00 PDT. During this time, users may experience brief interruptions or be unable to log in to individual applications.
Impacted applications are:
• Student Communication Tool (SCT)
• Final Grade Submission (FGST)
• Official Document Management Tool (ODMT)
• Learner Financial support application (LFSM)
• Teach Eval (SEC)
• Exam management application (EXMM/EXMMA)
• Activity Transfer application (CRSS)
• Standard Time Table Management application (STTM)
• Academic Records (AARS)
• Role Based Access Control (RBAC)
• Web Comm (COMM)
Disruptions may occur throughout the day as updates are deployed. Please plan accordingly. We apologize for any inconvenience.
Posted on Oct 15, 2026 - 08:29 PDT
Impacted applications are:
• Student Communication Tool (SCT)
• Final Grade Submission (FGST)
• Official Document Management Tool (ODMT)
• Learner Financial support application (LFSM)
• Teach Eval (SEC)
• Exam management application (EXMM/EXMMA)
• Activity Transfer application (CRSS)
• Standard Time Table Management application (STTM)
• Academic Records (AARS)
• Role Based Access Control (RBAC)
• Web Comm (COMM)
Disruptions may occur throughout the day as updates are deployed. Please plan accordingly. We apologize for any inconvenience.
Posted on Oct 15, 2026 - 08:29 PDT
University Computer Management System (UCMS) Maintenance October 24, 2026, 00:00-11:00 PT Oct 24, 2026 00:00-11:00 PDT
University Computer Management System (UCMS) Maintenance for Apple devices (Jamf Pro) will be undergoing routine maintenance on October 24, 2026, 00:00-11:00 PT. During this time Apple devices will not be able to contact the server for updates, however no disruption to the use of Apple devices is expected.
Posted on Oct 14, 2026 - 10:15 PDT
Posted on Oct 14, 2026 - 10:15 PDT
University Data Center | Electrical Upgrade pt 2, service not impacted | Oct 26 - Nov 6 2026 0700-1500 PT Oct 26, 2026 07:00 - Nov 6, 2026 14:00 PST
Live electrical work being conducted in University Data Center from Oct 26 - Nov 6 2026, 0700 - 1500 PT. No services are expected to be impacted.
Posted on Oct 06, 2026 - 13:45 PDT
Posted on Oct 06, 2026 - 13:45 PDT
TouchNet TEST Site - Scheduled Maintenance October 30, 2026, 05:00 PT to October 30, 2026, 17:00 PT Oct 30, 2026 05:00-17:00 PDT
The TouchNet TEST site will be undergoing scheduled maintenance. During the update window the TouchNet TEST site will be offline for logging in by staff as a TouchNet user and for making TEST payments.
For any questions please contact dpp.support@ubc.ca
Posted on Sep 18, 2026 - 11:49 PDT
For any questions please contact dpp.support@ubc.ca
Posted on Sep 18, 2026 - 11:49 PDT
MFA Maintenance Nov 10, 2026, 12:00 - 13:00 PT Nov 10, 2026 12:00-13:00 PST
The Multifactor Authentication (MFA) Service will undergo an upgrade on Nov 10, 2026, 12:00-13:00 PT. No service disruption is expected.
Posted on Sep 29, 2026 - 14:38 PDT
Posted on Sep 29, 2026 - 14:38 PDT