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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages

Workday Scheduled Weekly Maintenance, July 26 2024, 21:00 PT to July 27 2024, 01:00 PT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 2024 - 21:00 PDT

Scheduled - Please be advised that on July 26, 2024, 21:00 PT to July 27, 2024, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Jul 26, 2024 21:00 - Jul 27, 2024 01:00 PDT

AccessUBC Upgrade July 26, 2024, 09:00 PT to July 28, 2024, 17:00 PT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 2024 - 09:00 PDT

Scheduled - AccessUBC and Sponsored Guest web applications will be undergoing maintenance on July 26, 2024, 09:00 PT to July 28, 2024, 17:00 PT.

These services will not be accessible to users for the duration of this maintenance period.
Jul 26, 2024 09:00 - Jul 28, 2024 17:00 PDT

Enterprise Services, Windows Login, and FASmail Login Unavailable July 18, 2024, 23:30 PT

Update - Services have been restored.

Users experiencing a blue screen error may try the following:

1. Connect your computer to a wired internet connection
2. Restart your computer.
3. If it continues to encounter a blue screen error, each time it errors, restart again.
4. You may need to restart multiple times (10-15) until the computer boots up successfully

If you require additional assistance, please reach out to the IT Service Centre.
Jul 22, 2024 - 12:22 PDT

Update - Services have been restored. UBC IT continues to monitor the situation.

Some users may experience a blue screen error when logging in to their computer. Please reach out to the IT Service Centre for further assistance with this or any other issues.
Jul 19, 2024 - 15:17 PDT

Monitoring - The majority of enterprise services, including Email Services, have been restored.

Some users may experience a blue screen error when logging in to their computer. Please reach out to the IT Service Centre for further assistance with this or any other issues.

Our next update is scheduled to be at 13:00 PT.
Jul 19, 2024 - 09:37 PDT

Identified - We experienced multiple service disruptions through the night. The majority of enterprise services, including Email Services, have been restored.

Some users may experience a blue screen error when logging in to their computer. Please reach out to the IT Service Centre for further assistance with this or any other issues.

Our next update is scheduled to be at 10:00 PT.
Jul 19, 2024 - 06:29 PDT

Update - Majority of enterprise services are currently unavailable. Windows login and FASmail services continue to be unavailable.

Workday and Canvas are unaffected and operational.

UBC IT technicians continue to investigate and work on the issue with the vendor.

Our next update is scheduled to be at 07:00 PT.
Jul 19, 2024 - 00:58 PDT

Update - .
Jul 19, 2024 - 00:58 PDT

Update - Multiple enterprise services may be unavailable. Windows login and FASmail services are intermittently unavailable.

UBC IT technicians continue to investigate the issue.

Our next update is scheduled to be at 01:00 PT.
Jul 19, 2024 - 00:24 PDT

Investigating - We are currently experiencing issues with Windows login and FASmail login.

UBC IT technicians are currently investigating the issue.
Jul 18, 2024 - 23:43 PDT

MathWorks Account Creation (MATLAB) Issues September 8, 2023

Monitoring - A workaround has been put in place for this issue. This issue only impacts users who are obtaining a MATLAB license for the very first time (existing MathWorks account holders renewing licenses are not affected). Please see the link below to ensure the prerequisites are met before ordering a MATLAB license.

https://ubc.service-now.com/kb_view.do?sysparm_article=KB0016447

For further assistance, please contact the IT Service Centre at https://it.ubc.ca/got-question-about-it-products-and-support
Sep 13, 2023 - 11:51 PDT

Update - We are continuing to work on a fix for this issue.
Sep 08, 2023 - 17:16 PDT

Identified - UBC IT has identified the issue and is working with the vendor on a workaround. Existing MathWorks account holders are not affected and are able to obtain MATLAB licenses.
Sep 08, 2023 - 17:15 PDT

Investigating - Some users are experiencing issues creating a new MathWorks account, which is required to obtain a MATLAB license. Users experiencing the issue are unable to create the MathWorks account even after using a UBC email address. UBC IT is investigating the issue with the vendor.
Sep 08, 2023 - 13:15 PDT

ServiceNow slow connection over VPN - July 17, 2024

Monitoring - A fix has been implemented and we are currently monitoring the results
Jul 17, 2024 - 16:32 PDT

Investigating - There is currently an issue when connecting to ServiceNow while on the VPN the connection will be very slow.

Our technicians are currently investigating.
Jul 17, 2024 - 16:09 PDT

Course Schedule Website Maintenance May 24, 2024

Update - The Course Schedule website is available. In addition, Course Search functionality is now available. Teams continue to work to restore the Browse functionality. We will provide updates here as the full site becomes available.
Jun 18, 2024 - 12:23 PDT

Update - The Course Schedule website courses.students.ubc.ca is unavailable.

Teams are working to restore the site. We will continue to provide updates here as the full site becomes available.
Jun 18, 2024 - 10:56 PDT

Update - The Course Schedule website courses.students.ubc.ca has been partially restored and Standard Timetable information is available. Teams are continuing to work on the site. We will continue to provide updates here as the full site becomes available.
Jun 04, 2024 - 13:06 PDT

Update - The Course Schedule Website courses.students.ubc.ca is undergoing maintenance and continues to experience issues. Teams are continuing to work on restoring the site. We will continue to provide updates here as the site becomes available.
Jun 03, 2024 - 14:18 PDT

Update - The Course Schedule Website courses.ubc.ca has been partially restored and Standard Timetable Information is now available. Teams are continuing to work on the site. We will continue to provide updates here as the full site becomes available.

May 31, 2024, 17:10
May 31, 2024 - 17:31 PDT

Investigating - The Course Schedule Website courses.students.ubc.ca is currently undergoing maintenance. Teams are working to restore this site. We will continue to provide updates here as this site becomes available.
May 24, 2024 - 16:39 PDT

Campus Wide Login Operational

CWL Web Services Operational

UBC Identity Provider Operational

Multi-factor Authentication (MFA) Operational

UBC Identity Broker Operational

UBC Applicant & Student Federation (idb0) Operational

UBC OpenID Federation (idb1) Operational

UBC Faculty of Medicine and BC Health Authority Federation (idb2) Operational

UBC SecureLink Federation (slid) Operational

Canvas Operational

Confluence Operational

EduCloud Server Operational

Management Interface - https://bcnet.educloud.ubc.ca Operational

Management Interface - https://dr.educloud.ubc.ca Operational

Server Infrastructure - Vancouver Operational

Server Infrastructure - Kamloops Operational

Email Services Operational

Faculty and Staff Email (FASmail) Operational

UBC Student Email Operational

Mail Relay Operational

Mailing List Operational

Home Drive Operational

Home Drive - Vancouver Operational

Home Drive - Okanagan Operational

Microsoft 365 Operational

OneDrive Operational

Teams Operational

Network - Campus Operational

Network - Hospitals Operational

Network - Okanagan Operational

Network - Point Grey Operational

Network - Robson Square Operational

Network - Wireless Operational

Wireless - Hospitals Operational

Wireless - Okanagan Operational

Wireless - Point Grey Operational

Wireless - Robson Square Operational

Network - VPN Operational

VPN - Okanagan Operational

VPN - Point Grey Operational

Voice Services Operational

Telephone Service - Vancouver Operational

Telephone Service - Okanagan Operational

Contact Centre - Vancouver Operational

Contact Centre - Okanagan Operational

Remote Labs Operational

Remote Labs - Vancouver Operational

Remote Labs - Okanagan Operational

SalesForce Operational

ServiceNow Operational

Sharepoint Operational

Student Service Centre Operational

Team Share Operational

Workday Under Maintenance

Other Under Maintenance

Other - Vancouver Under Maintenance

Other - Okanagan Under Maintenance

Zoom Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

UBC IT Confluence Upgrade July 28, 2024, 11:00-15:00 PT Jul 28, 2024 11:00-15:00 PDT

UBC IT Confluence will be unavailable during the upgrade.
Posted on Jul 23, 2024 - 14:08 PDT

EduCloud Dashboards Maintenance July 29, 2024, 9:30-17:00 PT Jul 29, 2024 09:30-17:00 PDT

EduCloud Dashboards (Operations Manager) will be undergoing maintenance on July 29, 2024, 9:30-17:00 PT. During this window, access to the dashboards will be intermittent. There will be no impact to running virtual machines or workload management via the EduCloud administration portal.
Posted on Jul 23, 2024 - 14:32 PDT

UBC Identity Provider Maintenance July 30, 2024 07:00 - 08:00 PT Jul 30, 2024 07:00-08:00 PDT

The UBC Identity Provider will be undergoing maintenance on July 30, 2024 07:00 - 08:00 PT.
Posted on Jul 09, 2024 - 14:57 PDT

Vancouver Point Grey UDC Network Maintenance July 30, 2024, 19:00-23:59 PT Jul 30, 2024 19:00-23:59 PDT

UBC IT will be conducting network maintenance on the research networks (Co-Lo) at UDC (University Data center) on July 30, 2024, 19:00-23:59 PT.

Service owners/users utilizing CoLo networks will experience intermittent brief outages during the change window.
Posted on Jul 23, 2024 - 14:26 PDT

UBC IT Network Maintenance Migrate AWS Connection August 18, 2024, 10:00-17:00 PT Aug 18, 2024 10:00-17:00 PDT

UBC Network team will perform network upgrades on UBC IT managed AWS cloud connection on August 18, 2024 from 10:00 to 17:00 PT. During the upgrade, users may experience a services outage hosted on UBC IT AWS for no longer than 10 minutes.
Posted on Jul 23, 2024 - 14:24 PDT

UBC Network Maintenance - Aug 25, 2024, 10:00-17:00 PT Aug 25, 2024 10:00-17:00 PDT

UBC IT will perform network maintenance on UBCV and UBCO campuses on Aug 25, 2024, between 10:00 and 17:00PT. During the upgrade, there is no impact on end users as we have redundancy in place.
Posted on Jul 16, 2024 - 15:02 PDT

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

Unresolved incidents: Workday Scheduled Weekly Maintenance, July 26 2024, 21:00 PT to July 27 2024, 01:00 PT, AccessUBC Upgrade July 26, 2024, 09:00 PT to July 28, 2024, 17:00 PT.

Jul 25, 2024

UBC IT Network Maintenance - UBC Vancouver myVPN Upgrade July 25, 2024, 20:00-23:59 PT

Completed - The scheduled maintenance has been completed.
Jul 25, 23:59 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 20:00 PDT

Scheduled - UBC IT will perform maintenance on the UBC Vancouver myVPN services on July 25, 2024, 20:00-23:59 PT. During the upgrade, there is no expected impact to myVPN users.
Jul 23, 14:21 PDT

UBCIT eSAM Servers Maintenance July 25, 2024 20:00-23:00 PT

Completed - The scheduled maintenance has been completed.
Jul 25, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 20:01 PDT

Scheduled - UBCIT will be performing maintenance on the eSAM vault server on July 25, 2024 20:00-23:00 PT. This change will affect both UBC campuses.

Users will not be able to login to any servers managed by eSAM, nor will they be able to retrieve any credentials via the eSAM Web UI.
Jul 24, 10:25 PDT

Educloud Server Maintenance July 25, 2024, 13:00-15:00 PT

Completed - The scheduled maintenance has been completed.
Jul 25, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 13:00 PDT

Scheduled - The EduCloud Server environment (https://bcnet.educloud.ubc.ca) for organizations in UBC Okanagan will be undergoing scheduled maintenance on July 25, 2024, 13:00-15:00 PT.

There are no expected outages to running virtual machines and no impacts to the EduCloud Server Administration Portal.
Jul 23, 14:33 PDT

Multiple UBC Websites Inaccessible, July 24, 2024, 07:15 PT

Resolved - Service has been restored.
Jul 25, 10:00 PDT

Monitoring - Service has been restored. UBC IT is working with the vendor to monitor the impacted websites.
Jul 24, 09:17 PDT

Identified - UBC IT technicians are continuing to work with the vendor.

Our next update will be at 11:00 PT
Jul 24, 09:02 PDT

Investigating - The following websites are currently reported as inaccessible:

allard.ubc.ca
continuiningstudies.sauder.ubc.ca
research.ubc.ca
sba.ubc.ca
students.ubc.ca
org-www.sauder.ubc.ca
www.sauder.ubc.ca
angiotensin.ubc.ca
bpi.ubc.ca
ckc.ubc.ca
cms.science.ubc.ca
coop.ubc.ca
datascience.ubc.ca
finance.research.ubc.ca
global.ubc.ca
indigenousland-basedresearch.ubc.ca
irp.ubc.ca
ckc.ubc.ca
kx.ubc.ca
ors.ubc.ca
quantumcomputing.ubc.ca
sepsis.ubc.ca
stitch.ubc.ca
smartdentalmaterials.ubc.ca
transformhealth.justice.ubc.ca
wildberrycluster.ubc.ca
www.rise.ubc.ca
ckc.ubc.ca
researchsecurity.ubc.ca

UBC IT technicians are investigating.
Jul 24, 07:47 PDT

UBC IT Network Maintenance Core Switch Upgrade July 24, 2024, 20:30 PT to July 25, 2024, 01:30 PT

Completed - The scheduled maintenance has been completed.
Jul 25, 01:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 20:30 PDT

Scheduled - UBC IT will be performing switch upgrade on UBC Vancouver Campus from July 24, 2024, 20:30 PT to July 25, 2024, 01:30 PT.
There will be no impact to users as we have redundancy in place.
Jul 23, 14:19 PDT

Jul 24, 2024

Hybrid Cloud Service Maintenance July 24, 2024, 10:00-15:00 PT

Completed - The scheduled maintenance has been completed.
Jul 24, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 10:00 PDT

Scheduled - The Amazon Web Services (AWS) environment in the Hybrid Cloud Service will be undergoing maintenance on July 24, 2024, 10:00-15:00 PT. No end user service impact is expected.
Jul 23, 14:30 PDT

macOS Self Service (JAMF) Unavailable For Some Users July 23, 2024, 15:00 PT

Resolved - All services are running as expected and issues with Self-Service on MacOS devices has been resolved.
Jul 24, 13:54 PDT

Monitoring - Technicians have diagnosed the problem with vendor assistance and implemented a fix. Technicians continue to monitor the situation.
Jul 24, 08:51 PDT

Investigating - Self Service (JAMF) on some UBC managed macOS devices may be unavailable for some users. Affected users will not be able to install applications from Self Service.

UBC IT technicians are investigating with the vendor.
Jul 23, 16:03 PDT

UBC Identity Provider Maintenance July 24, 2024, 06:00-07:00 PT

Completed - The scheduled maintenance has been completed.
Jul 24, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 06:00 PDT

Scheduled - UBC Identity Provider is undergoing maintenance on July 24, 2024, 06:00-07:00 PT. There is no expected impact to customers.
Jul 23, 14:11 PDT

Jul 23, 2024

Jul 22, 2024

MyVPN Upgrade July 22, 2024, 12:00-17:00 PT

Completed - The scheduled maintenance has been completed.
Jul 22, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 12:00 PDT

Scheduled - An upgrade is planned for MyVPN on July 22 2024, 12:00-17:00 PT.

Multifactor Authentication is to be turned on for the MyVPN service. There is no expected downtime for VPN. Users currently logged into VPN would not need to log in again right away. After the change, active for-credit Students, Staff, Faculties would be challenged for MFA to log into VPN under most conditions. Sponsored guest, basic accounts, alumni, non-active emeriti, extending learning students, etc. would not be challenged for MFA on VPN.

Please be aware that some MFA methods - TouchID, WebAuthn, FIDO2/U2F "Security Keys" (blue Yubikey, blue Feitian keys) - will not work for VPN. If a user has these MFA methods as their only options, they need to go to https://mfadevices.id.ubc.ca/vpn to add an alternative MFA methods in order to use VPN.
Jun 11, 14:54 PDT

UBC Identity Provider Maintenance July 22, 2024, 06:00-07:00 PT

Completed - The scheduled maintenance has been completed.
Jul 22, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 06:00 PDT

Scheduled - UBC Identity Provider is undergoing maintenance on July 22, 2024, 06:00-07:00 PT. There is no expected impact to customers.
Jul 16, 14:54 PDT

Jul 21, 2024

UBC IT Network Maintenance - Q9 network change July 21, 2024, 10:00-15:00 PT

Completed - The scheduled maintenance has been completed.
Jul 21, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 10:00 PDT

Scheduled - UBC IT NMC team will change network setup on Q9 networks on July 21, 2024, between 10:00 and 15:00 PT. Some VMs are affected for up to 10 minutes during the change window. Affected users have been notified separately.
Jul 16, 14:58 PDT

Okanagan Campus Network Maintenance July 21, 2024 06:30 - 08:30 PT

Completed - The scheduled maintenance has been completed.
Jul 21, 08:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 06:30 PDT

Scheduled - BCNET will be performing regional network maintenance that will impact connectivity to/from the Okanagan campus network on Sunday, July 21 from 06:30 to 08:30 PT. During this time, wide area network services will be intermittently unavailable for a period of 15mins during the maintenance window. Internal campus networks and links between Vancouver and Okanagan campus will not be impacted.
Jul 16, 12:03 PDT

UBC Okanagan Network Maintenance July 21, 2024, 06:30-08:30 PT

Completed - The scheduled maintenance has been completed.
Jul 21, 08:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 06:30 PDT

Scheduled - The UBC Okanagan network will be undergoing maintenance on July 21, 2024 from 06:30 to 08:30 PT. During this time, wide area network services will be intermittently unavailable.
Jul 17, 00:37 PDT

Jul 20, 2024

Workday Scheduled Weekly Maintenance July 19 2024, 21:00 PT to July 20 2024, 01:00 PT

Completed - The scheduled maintenance has been completed.
Jul 20, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 21:00 PDT

Scheduled - Please be advised that on July 19, 2024, 21:00 PT to July 20, 2024, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Jul 15, 09:45 PDT

Jul 19, 2024

Vancouver Point Grey UDC Network Maintenance July 18, 2024, 19:00-23:59 PT

Completed - The scheduled maintenance has been completed.
Jul 19, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 19:00 PDT

Scheduled - UBC IT will be conducting network maintenance on the research networks (Co-Lo) at UDC (University Data center) on July 18, 2024, 19:00-23:59 PT.

Service owners/users utilizing CoLo networks will experience intermittent brief outages during the change window.
Jul 9, 15:01 PDT

Jul 18, 2024

EduCloud Server Maintenance July 9, 2024, 14:00 PT to July 18, 2024, 20:00 PT

Completed - The scheduled maintenance has been completed.
Jul 18, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 15:15 PDT

Scheduled - The EduCloud Server environment (https://bcnet.educloud.ubc.ca) and DR EduCloud Server environment (https://dr.educloud.ubc.ca) will be undergoing scheduled maintenance from July 9, 2024, 14:00 PT to July 18, 2024, 20:00 PT.

There are no outages expected to running virtual machines. There are no impacts to the EduCloud Server Administration Portal except during the below dates:

July 9, 2024, 14:00 - 16:00 PT - Management of org and virtual machines will not be available for UBC IT Development Orgs.
July 11, 2024, 10:00 - 12:00 PT - Management of org and virtual machines will not be available for UBC Okanagan orgs.
July 11, 2024, 15:00 - 17:00 PT - Management of org and virtual machines will not be available for UBC DR / HA Kamloops orgs.
July 16, 2024, 17:00 - 19:00 PT - Management of org and virtual machines will not be available for BCNET Kamloops orgs.
July 18, 2024, 17:00 - 20:00 PT - Management of org and virtual machines will not be available for UBC and BCNET Vancouver orgs.
Jul 9, 15:06 PDT

network outages ICICS building July 15, 2024 13:48 PT

Resolved - Network connection has been restored
Jul 18, 15:09 PDT

Identified - Network outages due to power issue at the ICICS building CS addition. Network technicians and Building operations are investigating on the issue. There is no estimated time of repair.
Jul 15, 14:19 PDT

Okanagan Campus Data Centre Network Maintenance July 18, 2024, 09:30-11:30 PT

Completed - The scheduled maintenance has been completed.
Jul 18, 11:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 09:30 PDT

Scheduled - The Okanagan campus data center networks will be undergoing maintenance from 09:30 to 11:30 PT on July 18, 2024. No end user impact is expected.
Jul 16, 15:00 PDT

Access Control Management System web application update July 18, 2024, 10:30-11:00 PT

Completed - The scheduled maintenance has been completed.
Jul 18, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 10:30 PDT

Scheduled - The Access Control Management System (ACMS) web application will be unavailable on July 18, 2024, 10:30-11:00 PT for an upgrade.
Jun 25, 14:21 PDT

Jul 17, 2024

Okanagan Campus Voice Services Maintenance July 17, 2024, 07:00-08:30 PT

Completed - The scheduled maintenance has been completed.
Jul 17, 08:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 07:00 PDT

Scheduled - The Okanagan Campus Voice (telephone) system will undergo maintenance on July 17, 2024 between 07:00 and 08:30 PT. 911, calls from campus to external numbers and internal calling between campus phones will not be impacted. Incoming calls to campus will be disrupted for a very short time (less than 5 mins).
Jul 16, 11:13 PDT

Jul 16, 2024

Student Email 404 error July 16, 2024 09:20 PT

Resolved - The 404 error issue has been resolved. Users should be able to login to webmail.student.ubc.ca now.
Jul 16, 11:34 PDT

Monitoring - Users may get a 404 error when logging in to webmail.student.ubc.ca. There was a issue with a server and the problem has since been fixed. If you still experience the 404 error, please try to clear the browser cache, use the browser's private window mode or try anther browser.
Jul 16, 09:54 PDT

Okanagan campus pay for print service disruption July 16, 2024 07:45 PT

Resolved - Pay for print services are functional as of 10:57 PT. Thank you for your patience as we worked to resolve the issue.
Jul 16, 11:07 PDT

Update - Technicians continue to work with the vendor to address the issue. The estimated time of restoration is not known. We will provide an update on progress at 11:30 PT.
Jul 16, 11:06 PDT

Update - Technicians are working with the vendor to correct the issue. At this time we do not have an estimated time for restoration of service. We will post an update at 10:30 PT to update progress.
Jul 16, 09:40 PDT

Investigating - The pay for print service is currently unavailable for faculty, staff and student use at the Okanagan campus. Technicians are aware and investigating the problem. An update will be posted at 09:00 PT.
Jul 16, 08:28 PDT

Jul 15, 2024

UBC Faculty and Staff Email (FASmail) and Student and Alumni Mail (SAM) Service Maintenance July 15, 2024, 18:00-23:00 PT

Completed - The scheduled maintenance has been completed.
Jul 15, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 18:00 PDT

Scheduled - On July 15, 2024, 18:00-23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) and the Student and Alumni Mail (SAM) Service. No user impact is anticipated during the maintenance window.
Jul 14, 06:15 PDT

PCI vCenter Maintenance (Vancouver) July 15, 2024, 16:00-20:00 PT

Completed - The scheduled maintenance has been completed.
Jul 15, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 16:00 PDT

Scheduled - The PCI vCenter will be undergoing scheduled maintenance on July 15, 2024, from 16:00-20:00 PT. There are no expected outages to running virtual machines, and administrators will be able to manage virtual machines through standard remote management methods via RDP and SSH during this time.
Jul 9, 15:11 PDT

Jul 14, 2024

No incidents reported.

Jul 13, 2024

Okanagan Campus WordPress Systems (CMS and News) Maintenance July 13, 2024 7:30-9:00 PT

Completed - The scheduled maintenance has been completed.
Jul 13, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 07:30 PDT

Scheduled - The Okanagan Campus Content Management System (CMS) and News WordPress will undergo maintenance on July 13, 2024 from 7:30-9:00 PT. During this time all websites using the UBCO CMS and News site will be unavailable for administrative access. Forms on UBCO CMS will be disabled.

Any questions or concerns, please contact the UBC IT Okanagan Web and Applications team by entering a ticket in the UBC Self-Service Portal https://ubc.service-now.com/selfservice.
Jul 9, 15:17 PDT