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Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages


Monitoring - The majority of affected Outlook clients are now able to connect to the server and are no longer impacted. However some users may need to take action to correct the issue.

Those who are still affected can resolve this Outlook connectivity issue by recreating their Outlook profile:
https://it.ubc.ca/services/email-voice-internet/ubc-faculty-staff-email-fasmail/fasmail-setup-documents#emailsetup

If you need assistance with recreating your profile, please contact the ITSC for assistance at https://it.ubc.ca/helpdesk

***Workaround: You can still access your Outlook mailbox by using webmail: https://mail.ubc.ca ***

We will continue to monitor the situation to ensure that service remains stable.

Please check this post regularly for any updates or subscribe to this post to get updates automatically.

Jan 25, 2023 - 16:30 PST
Identified - A cause has been identified and a fix applied however a small number of users may still have been impacted.

When attempting to launch their Outlook client, the impacted users may have received a popup message:
"Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The information store could not be opened."

If you are affected, we recommend you restart your Outlook client, and if this does not resolve it, to restart your computer. If the issue persists, we recommend you contact the IT helpdesk for further assistance: https://it.ubc.ca/helpdesk.

**Workaround: you can still access your Outlook mailbox by using webmail: https://mail.ubc.ca**

A fix has been implemented but may require action from the user before it will take effect. We will continue to monitor the situation to ensure that service remains stable.

We will update this post as new information is available so please check this post regularly or subscribe.

If you have any additional questions, please contact the IT Service Centre at https://it.ubc.ca/helpdesk

Jan 25, 2023 - 11:30 PST
Investigating - There is currently an issue with trying to open Outlook and our team is currently investigating the issue.
Jan 25, 2023 - 08:26 PST
Campus Wide Login ? Operational
CWL Web Services ? Operational
UBC Identity Provider ? Operational
UBC Identity Broker ? Operational
Enhanced CWL - MFA ? Operational
Canvas ? Operational
Confluence Operational
EduCloud Server ? Operational
Management Interface - https://bcnet.educloud.ubc.ca ? Operational
Management Interface - https://dr.educloud.ubc.ca ? Operational
Server Infrastructure - Vancouver ? Operational
Server Infrastructure - Kamloops ? Operational
Email Services ? Partial Outage
Faculty and Staff Email (FASmail) Partial Outage
UBC Student Email Operational
Mail Relay ? Operational
Mailing List ? Operational
Home Drive Operational
Home Drive - Vancouver ? Operational
Home Drive - Okanagan ? Operational
Microsoft 365 Operational
OneDrive ? Operational
Teams ? Operational
Network - Campus ? Operational
Network - Hospitals ? Operational
Network - Okanagan ? Operational
Network - Point Grey ? Operational
Network - Robson Square ? Operational
Network - Wireless ? Operational
Wireless - Hospitals ? Operational
Wireless - Okanagan ? Operational
Wireless - Point Grey ? Operational
Wireless - Robson Square ? Operational
Network - VPN ? Operational
VPN - Okanagan ? Operational
VPN - Point Grey ? Operational
Remote Labs Operational
Remote Labs - Vancouver ? Operational
Remote Labs - Okanagan ? Operational
SalesForce Operational
ServiceNow Operational
Sharepoint Operational
Student Service Centre Operational
Team Share ? Operational
Workday Operational
Other Operational
Other - Vancouver ? Operational
Other - Okanagan ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
JupyterHub Open will be unavailable on January 27, 2023 from 04:30 - 07:30 PT.
Posted on Jan 24, 2023 - 14:50 PST
Please be advised that on January 27, 2023, 21:00 PT to January 28, 2023, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.

Posted on Jan 23, 2023 - 08:29 PST
Wireless network maintenance will take place at at the Okanagan Campus on Sunday January 29, 2023 between 08:00 and 09:00 PT. A very short disruption to services may occur but wireless network services will remain available during the maintenance period.
Posted on Jan 24, 2023 - 14:52 PST
Integration Enablement Centre (IEC) ubc-iec--ltps-cnvs--2 Integration Maintenance on January 31, 2023 10:00 - 16:00 PT

There should not be any interruption of services during deployment activities.
This change will require verification support in PRD by LTE team during the change window.


Release Plan: https://confluence.it.ubc.ca/x/OyMbEQ

Posted on Jan 24, 2023 - 09:56 PST
On February 15, 2023, 09:00 - 10:00 PT, the UBC Mail Relays will be undergoing maintenance. No impact is expected as a result of this change.
Posted on Jan 10, 2023 - 14:29 PST
Past Incidents
Jan 26, 2023
Completed - The scheduled maintenance has been completed.
Jan 26, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 15:01 PST
Scheduled - Scheduled maintenance on the EduCloud Server management portal will be performed on January 26, 2023, 15:00-17:00 PT.

EduCloud Server management portal will be unavailable during the maintenance window. Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via both the portal and remote management methods such as RDP and SSH.

Jan 24, 14:44 PST
Jan 25, 2023

Unresolved incident: Outlook Issue Jan 25, 2023 - 07:53 PT.

Jan 24, 2023
Completed - The scheduled maintenance has been completed.
Jan 24, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 20:00 PST
Scheduled - The UBC Directory Service will be undergoing an upgrade and will be unavailable on January 24, 2023, from 20:00-22:00 PT.
Jan 17, 15:16 PST
Completed - The scheduled maintenance has been completed.
Jan 24, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 19:00 PST
Scheduled - Vancouver Campus University Data Centre (UDC) network will undergo maintenance on January 24, 2023, 19:00-22:00 PT. No outage is expected during the maintenance window.
Jan 10, 14:52 PST
Jan 23, 2023
Resolved - This incident has been resolved.
Jan 23, 13:37 PST
Investigating - The following websites are experiencing technical issues: alumni.ubc.ca, cecilgreenpark.ubc.ca. www.hr.ubc.ca, startanevolution.ubc.ca, web.it.ubc.ca/forms/internal/, apscpp.ubc.ca, and you.ubc.ca

Technicians are currently investigating. Our next update will be 14:45 PT.

Jan 23, 13:12 PST
Jan 22, 2023

No incidents reported.

Jan 21, 2023
Completed - The scheduled maintenance has been completed.
Jan 21, 18:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 06:00 PST
Scheduled - Planon will be undergoing maintenance on January 21, 2023 between 06.00 - 18.00 PT in order to deploy new billing integration with Workday. During this time Planon will be unavailable to all users.
Jan 17, 15:25 PST
Completed - The scheduled maintenance has been completed.
Jan 21, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 21:00 PST
Scheduled - Please be advised that on January 20, 2023, 21:00 PT to January 21, 2023, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.

Jan 16, 08:51 PST
Jan 20, 2023
Completed - The scheduled maintenance has been completed.
Jan 20, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 10:01 PST
Scheduled - The Kamloops Q9 Isilon Storage Cluster will be undergoing maintenance from January 19, 2023, 10:00 PT to January 20, 2023, 22:00 PT. No end user impact is expected during this maintenance window.
Jan 17, 15:22 PST
Completed - The scheduled maintenance has been completed.
Jan 20, 10:31 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 09:41 PST
Scheduled - Red Hat Satellite services require unscheduled maintenance to resolve an ongoing issue. The service will be unavailable during the maintenance window.
Jan 20, 09:40 PST
Completed - The scheduled maintenance has been completed.
Jan 20, 09:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 08:40 PST
Scheduled - Red Hat Satellite services require unscheduled maintenance to resolve an ongoing issue. The service will be unavailable during the maintenance window.
Jan 20, 08:38 PST
Jan 19, 2023
Completed - The scheduled maintenance has been completed.
Jan 19, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 23:00 PST
Scheduled - Network maintenance is being performed on the AQUA01 Network in the Aquatic Centre to facilitate Network Upgrades, as part of the Switch Replacement Program. During this service window on Wednesday, January 18th, 2023 between 023:00-04:00 PT, all wired and wireless network services in the Aquatic Centre will be unavailable.
Jan 13, 20:16 PST
Jan 18, 2023
Completed - The scheduled maintenance has been completed.
Jan 18, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 15:02 PST
Scheduled - Scheduled maintenance on the EduCloud Server management portal will be performed on January 18, 2022, 15:00-17:00 PT.

EduCloud Server management portal will be unavailable during the maintenance window. Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via both the portal and remote management methods such as RDP and SSH.

Jan 17, 15:18 PST
Completed - The scheduled maintenance has been completed.
Jan 18, 13:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 11:00 PST
Scheduled - The UBC Learning Exchange fileserver will be offline due to a local planned power outage from January 18, 11:00 PT to 13:00 PT.
During this time, all Learning Exchange network fileshares will be unavailable.

Jan 7, 20:14 PST
Jan 17, 2023

No incidents reported.

Jan 16, 2023
Completed - The scheduled maintenance has been completed.
Jan 16, 23:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 18:00 PST
Scheduled - On January 16, 2022, 18:00 - 23:00 PT, UBC IT will perform system maintenance on the Student and Alumni Mail (SAM) Service. No user impact is anticipated during the maintenance window.
Jan 13, 20:19 PST
Completed - The scheduled maintenance has been completed.
Jan 16, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 18:00 PST
Scheduled - On January 16, 2022, 18:00 - 23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) Service. No user impact is anticipated during the maintenance window.
Jan 13, 20:17 PST
Jan 15, 2023

No incidents reported.

Jan 14, 2023
Completed - The scheduled maintenance has been completed.
Jan 14, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 21:00 PST
Scheduled - Please be advised that on January 13, 2023, 21:00 PT to January 14, 2023, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.

Jan 9, 15:23 PST
Jan 13, 2023
Completed - The scheduled maintenance has been completed.
Jan 13, 17:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 09:02 PST
Scheduled - On Friday, January 13, 2023 from 09:00 PT to 17:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites will be accessible as no interruptions to the service are expected.
Jan 9, 19:33 PST
Jan 12, 2023
Completed - The scheduled maintenance has been completed.
Jan 12, 08:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 08:01 PST
Scheduled - The Shared Webhosting service will be undergoing maintenance on January 12, 2023 from 08:00 - 08:30 PT. Websites hosted with this service may be temporarily unavailable during the maintenance window.
Jan 10, 14:45 PST
Resolved - This incident has been resolved.
Jan 12, 07:04 PST
Update - Power has been restored to the Mathematics Building as of 06:45 PT.
Jan 12, 07:03 PST
Investigating - There is currently a building wide power outage at the Mathematics Building.

Technicians are currently investigating.

Jan 12, 06:34 PST
Completed - The scheduled maintenance has been completed.
Jan 12, 01:50 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 15:49 PST
Scheduled - The UBC Satellite service will not be available on January 11, 2023 08:00-18:00 PT due to server maintenance.

The Red Hat Satellite service provides errata and software updates to all registered Red Hat Linux systems. The service will be unavailable during the maintenance window. Users will be unable to register systems with the service, install software, or patches hosted by the service.

Satellite Organization administrators should review the release notes to ensure their organization is not adversely affected by API or other changes in functionality:

https://access.redhat.com/documentation/en-us/red_hat_satellite/6.12/html-single/release_notes/index

Jan 11, 15:48 PST