UBC Status

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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages

Enterprise Active Directory Upgrade November 12, 2023, 00:00 PT to December 1, 2023, 23:59 PT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 2023 - 00:00 PST

Scheduled - Please be advised that the upgrade of Enterprise Active Directory (EAD) Domain Controllers (DCs) is underway. We will be upgrading to the latest version of Microsoft Windows Server. The new version of Windows has a better virtual integration that is more reliable, secure, and performant.

Users may require to re-authenticate with EAD if prompted by applications like FASMail, Teamshare, and Sharepoint.
Nov 12, 2023 00:00 - Dec 2, 2023 00:00 PST

MathWorks Account Creation (MATLAB) Issues September 8, 2023

Monitoring - A workaround has been put in place for this issue. This issue only impacts users who are obtaining a MATLAB license for the very first time (existing MathWorks account holders renewing licenses are not affected). Please see the link below to ensure the prerequisites are met before ordering a MATLAB license.

https://ubc.service-now.com/kb_view.do?sysparm_article=KB0016447

For further assistance, please contact the IT Service Centre at https://it.ubc.ca/got-question-about-it-products-and-support
Sep 13, 2023 - 11:51 PDT

Update - We are continuing to work on a fix for this issue.
Sep 08, 2023 - 17:16 PDT

Identified - UBC IT has identified the issue and is working with the vendor on a workaround. Existing MathWorks account holders are not affected and are able to obtain MATLAB licenses.
Sep 08, 2023 - 17:15 PDT

Investigating - Some users are experiencing issues creating a new MathWorks account, which is required to obtain a MATLAB license. Users experiencing the issue are unable to create the MathWorks account even after using a UBC email address. UBC IT is investigating the issue with the vendor.
Sep 08, 2023 - 13:15 PDT

Campus Wide Login Operational

CWL Web Services Operational

UBC Identity Provider Operational

Multi-factor Authentication (MFA) Operational

UBC Identity Broker Operational

UBC Applicant & Student Federation (idb0) Operational

UBC OpenID Federation (idb1) Operational

UBC Faculty of Medicine and BC Health Authority Federation (idb2) Operational

UBC SecureLink Federation (slid) Operational

Canvas Operational

Confluence Operational

EduCloud Server Operational

Management Interface - https://bcnet.educloud.ubc.ca Operational

Management Interface - https://dr.educloud.ubc.ca Operational

Server Infrastructure - Vancouver Operational

Server Infrastructure - Kamloops Operational

Email Services Operational

Faculty and Staff Email (FASmail) Operational

UBC Student Email Operational

Mail Relay Operational

Mailing List Operational

Home Drive Operational

Home Drive - Vancouver Operational

Home Drive - Okanagan Operational

Microsoft 365 Operational

OneDrive Operational

Teams Operational

Network - Campus Operational

Network - Hospitals Operational

Network - Okanagan Operational

Network - Point Grey Operational

Network - Robson Square Operational

Network - Wireless Operational

Wireless - Hospitals Operational

Wireless - Okanagan Operational

Wireless - Point Grey Operational

Wireless - Robson Square Operational

Network - VPN Operational

VPN - Okanagan Operational

VPN - Point Grey Operational

Voice Services Operational

Telephone Service - Vancouver Operational

Telephone Service - Okanagan Operational

Contact Centre - Vancouver Operational

Contact Centre - Okanagan Operational

Remote Labs Operational

Remote Labs - Vancouver Operational

Remote Labs - Okanagan Operational

SalesForce Operational

ServiceNow Operational

Sharepoint Operational

Student Service Centre Operational

Team Share Operational

Workday Operational

Other Operational

Other - Vancouver Operational

Other - Okanagan Operational

Zoom Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Secondary VPN Service (myvpn2.ubc.ca) Decommissioning September 27, 2023 Sep 27, 2023 00:00-00:01 PDT

On September 27, 2023, UBC IT will be decommissioning UBC’s secondary Virtual Private Network (VPN) service, myvpn2.ubc.ca. This service was initiated in 2020 to accommodate for increased demand of VPN when the University rapidly moved to remote teaching, learning and research due to Covid. With the increased capacity of UBC’s main VPN service (vpn.ubc.ca), and the current situation of UBC operating with in-person classes, myvpn2 is no longer required.

If you are currently using the secondary VPN, myvpn2.ubc.ca, please switch your AnyConnect client to UBC’s main VPN, myvpn.ubc.ca to continue connecting remotely. Instructions on how to connect to UBC’s main VPN can be found at https://it.ubc.ca/services/email-voice-internet/myvpn/how-access-myvpn
Posted on Sep 24, 2023 - 12:19 PDT

Workday Scheduled Weekly Maintenance December 1, 2023, 21:00 PT to December 2, 2023, 01:00 PT Dec 1, 2023 21:00 - Dec 2, 2023 01:00 PST

Please be advised that on December 1, 21:00 PT to December 2, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Posted on Nov 27, 2023 - 09:05 PST

New Microsoft Teams Client Release December 4, 2023 10:00 - 11:00 PT Dec 4, 2023 10:00-11:00 PST

On December 4, 2023 10:00 - 11:00 PT, the New Teams client will be made available to all M365 users. A "New Teams" toggle switch will be visible at the top left of the Microsoft Teams client window. This will allow users to opt-in and try the new Microsoft Teams client which offers significant performance improvements and minor UI enhancements. Please allow 48hrs after release for the new client to become available.
Posted on Nov 28, 2023 - 14:39 PST

UBC IT RESNET Network Maintenance Network Devices Software Update December 7, 2023, 16:30-17:30 PT Dec 7, 2023 16:30-17:30 PST

UBC IT NMC team will perform RESNET network devices software upgrades on Vancouver campus on Dec 7th, 2023 between 16:30 and 17:30 PT. During the maintenance, no impact is expected.
Posted on Oct 31, 2023 - 13:50 PDT

UBC Identity Broker System Maintenance December 14, 2023 08:00-09:00 PT Dec 14, 2023 08:00-09:00 PST

The UBC Identity Broker at broker.id.ubc.ca along with www.educationplannerbc.ca will be undergoing system maintenance on December 14, 2023, and will be unavailable between 08:00 and 09:00 PT.
Posted on Nov 28, 2023 - 14:42 PST

University Computer Management System (UCMS) Maintenance December 14, 2023 20:00 - 22:00 PT Dec 14, 2023 20:00-22:00 PST

University Computer Management System (UCMS) Maintenance for Apple devices (Jamf Pro) will be undergoing routine maintenance on December 14, 2023 from 20:00 to 22:00 PT. During this time Apple devices will not be able to contact the server for updates, however no disruption to use of Apple devices is expected.
Posted on Nov 16, 2023 - 02:31 PST

Past Incidents

Nov 30, 2023

No incidents reported today.

Nov 29, 2023

EduCloud Backup Infrastructure Maintenance November 29, 2023, 09:00-17:00 PT

Completed - The scheduled maintenance has been completed.
Nov 29, 17:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 09:01 PST

Scheduled - The EduCloud Backup infrastructure will be undergoing maintenance on November 29, 2023, 09:00-17:00 PT. During this window, archival restore operations for virtual machines hosted in EduCloud Server will not be available.
Nov 28, 14:37 PST

Nov 28, 2023

No incidents reported.

Nov 27, 2023

Learning Tools Provisioning Service LTPS Maintenance November 27, 2023, 08:00-09:00 PT

Completed - The scheduled maintenance has been completed.
Nov 27, 09:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 08:00 PST

Scheduled - The Learning Tools Provisioning Service (LTPS) will be unavailable due to maintenance on November 27, 2023, 08:00-09:00 PT. Any changes to course enrollments in Canvas will be queued up accordingly and processed after the maintenance. The LTPS User Interface will not be available to instructional support staff and other departmental administrators during the maintenance window.
Nov 21, 14:07 PST

Nov 26, 2023

UBC IT Network Maintenance Core Switch Upgrade November 26, 2023, 07:00-13:00 PT

Completed - The scheduled maintenance has been completed.
Nov 26, 13:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 07:01 PST

Scheduled - UBC IT will be performing switch upgrade on UBC Vancouver Campus on November 26, 2023, 07:00-13:00 PT.

There will be no impact to users as we have redundancy in place.
Nov 21, 14:04 PST

GitHub Enterprise Maintenance November 26, 2023, 09:00 -11:00 PT

Completed - The scheduled maintenance has been completed.
Nov 26, 11:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 09:00 PST

Scheduled - GitHub Enterprise will be unavailable from November 26, 2023, 09:00-11:00 PT for scheduled maintenance. UBC GitHub Enterprise and its affiliated services will be unavailable during this time.
Nov 7, 13:47 PST

VGH Network Maintenance November 25, 2023, 20:00 PT to Nov 26, 2023, 02:00 PT

Completed - The scheduled maintenance has been completed.
Nov 26, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 20:00 PST

Scheduled - The VGH network will undergo maintenance from November 25, 2023, 20:00 PT to November 26, 2023, 02:00 PT. During this time, various building networks will lose network connectivity for up to 2 hours.
Nov 14, 15:10 PST

Nov 25, 2023

Enterprise LDAP Service System Maintenance November 25, 2023, 06:00-14:00 PT

Completed - The scheduled maintenance has been completed.
Nov 25, 14:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 06:01 PST

Scheduled - The Enterprise LDAP service will be undergoing system maintenance on November 25, 2023, 06:00-14:00 PT.

Authentication and authorization services will not be impeded.
Nov 21, 14:01 PST

Workday Scheduled Weekly Maintenance November 24, 2023, 21:00 PT to November 25, 2023, 01:00 PT

Completed - The scheduled maintenance has been completed.
Nov 25, 01:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 21:00 PST

Scheduled - Please be advised that on November 24, 21:00 PT to November 25, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Nov 20, 08:50 PST

Nov 24, 2023

Nov 23, 2023

AccessUBC Maintenance November 23, 2023, 10:00-14:00 PT

Completed - The scheduled maintenance has been completed.
Nov 23, 14:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 10:01 PST

Scheduled - AccessUBC and Sponsored Guest web application will be undergoing maintenance on November 23, 2023, 10:00-14:00 PT.

There will be no service interruption for users for the duration of the maintenance with the exception of 10:00-10:30 PT where users may be prompted to re-authenticate to AccessUBC.
Nov 21, 13:46 PST

Nov 22, 2023

No incidents reported.

Nov 21, 2023

Platform.sh Scheduled Maintenance - November 21, 2023 09:00 PT to November 21, 2023 13:00 PT

Completed - The scheduled maintenance has been completed.
Nov 21, 13:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 09:00 PST

Scheduled - Web Services' vendor, Platform.sh will be performing maintenance in the North America Regions (CA-1, US, US-2, US-3, US-4) to release the latest features, bug fixes, and performance updates. All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

The list of sites affected includes but is not limited to:

continuingstudies.sauder.ubc.ca
events.pharmacy.ubc.ca
events.sbqmi.ubc.ca
extendedlearning.ubc.ca
greencollege.ubc.ca
hr.ubc.ca
it.ubc.ca
nursing.ubc.ca
pharmsci.ubc.ca
privacymatters.ubc.ca
qmi.ubc.ca
research.ubc.ca
sba.ubc.ca
students.ubc.ca
vantagecollege.ubc.ca
Nov 18, 08:22 PST

Okanagan campus wireless connectivity disruption November 9, 2023 18:00 PT to November 10, 2023 08:45

Resolved - Service restored at the end of day on Friday November 10, 2023
Nov 21, 10:17 PST

Monitoring - Some buildings at the Okanagan campus were affected by intermittent wireless connectivity disruption from Thursday November 9, 18:00 PT through to Friday November 10, 08:45 PT. Technicians were able to restore service at 08:45 PT, and are continuing to monitor the issue.

Buildings affected were: Campus Administration, Fipke, OM1/OM2, Monashee, Lower Cascades, and Upper Cascades.
Nov 10, 13:14 PST

Nov 20, 2023

UBC Faculty and Staff Email (FASmail) and Student and Alumni Mail (SAM) Service Maintenance November 20, 2023, 18:00 - 23:00 PT

Completed - The scheduled maintenance has been completed.
Nov 20, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 18:00 PST

Scheduled - On November 20, 2023, 18:00 - 23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) and the Student and Alumni Mail (SAM) Service. No user impact is anticipated during the maintenance window.
Nov 17, 06:12 PST

Nov 19, 2023

UBC IT Network Maintenance November 18, 2023 21:00 PT - November 19, 2023 01:30 PT

Completed - The scheduled maintenance has been completed.
Nov 19, 01:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 21:00 PST

Scheduled - UBC IT NMC team will be performing network maintenance on Vancouver campus November 18, 2023 21:00 PT to November 19, 2023 01:30 PT. During the maintenance, Internet and campus network connectivity may be affected.
Nov 15, 10:40 PST

Nov 18, 2023

Okanagan Campus Network Maintenance November 18, 2023 06:00 – 12:00 PT

Completed - The scheduled maintenance has been completed.
Nov 18, 12:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 06:00 PST

Scheduled - The Okanagan campus network will be periodically unavailable on Saturday, November 18, 2023, from 0600H - 1200H PT for scheduled maintenance. Multiple buildings/locations will be affected. During the maintenance, voice, data, and wireless services will be periodically unavailable in the affected buildings.
Nov 7, 13:45 PST

ServiceNow Maintenance November 18, 2023, 05:00-06:00 PT

Completed - The scheduled maintenance has been completed.
Nov 18, 06:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 05:00 PST

Scheduled - ServiceNow will be undergoing maintenance on November 18, 2023, 05:00 - 06:00 PT and will be unavailable during this time.
Oct 31, 13:48 PDT

Workday Scheduled Weekly Maintenance November 17, 2023, 21:00 PT to November 18, 2023, 01:00 PT

Completed - The scheduled maintenance has been completed.
Nov 18, 01:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 21:01 PST

Scheduled - Please be advised that on November 17, 2023, 21:00 PT to November 18, 2023, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Nov 14, 08:44 PST

Nov 17, 2023

UBC SharePoint Maintenance November 17, 2023, 09:00-17:00 PT

Completed - The scheduled maintenance has been completed.
Nov 17, 17:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 09:00 PST

Scheduled - On Friday, November 17, 2023 from 09:00 PT to 17:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites will be accessible as no interruptions to the service are expected.
Nov 10, 20:11 PST

Okanagan Campus Network Maintenance November 17, 2023 07:00 – 07:30 PT

Completed - The scheduled maintenance has been completed.
Nov 17, 07:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 07:00 PST

Scheduled - The OM1 building in Okanagan campus will be periodically unavailable on Friday, November 17, 2023, from 0700H - 0730H PT for scheduled maintenance. Multiple buildings/locations will be affected. During the maintenance, voice, data, and wireless services will be periodically unavailable in the affected buildings.
Nov 17, 06:08 PST

Okanagan Campus Network Maintenance November 17, 2023 06:00 – 07:00 PT

Completed - The scheduled maintenance has been completed.
Nov 17, 07:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 06:01 PST

Scheduled - The Okanagan Residence Network will be periodically unavailable on Friday, November 17, 2023, from 0600H - 0700H PT for scheduled maintenance. Multiple buildings/locations will be affected. During the maintenance, voice, data, and wireless services will be periodically unavailable in the affected buildings.
Nov 7, 13:44 PST

Nov 16, 2023

uSend Server Upgrade November 16, 2023, 20:00-22:00 PT

Completed - The scheduled maintenance has been completed.
Nov 16, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 20:00 PST

Scheduled - On November 16, 2023, 20:00-22:00 PT, the uSend service will be undergoing maintenance. The uSend website will be unavailable during this change window.
Nov 14, 15:06 PST

Okanagan Residence Network Maintenance November 16, 2023 05:00 – 07:00 PT

Completed - The scheduled maintenance has been completed.
Nov 16, 07:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 05:00 PST

Scheduled - The Okanagan Residence Network will be periodically unavailable on Thursday, November 16, 2023, from 0500H - 0700H PT for scheduled maintenance. Multiple buildings/locations will be affected. During the maintenance, voice, data, and wireless services will be periodically unavailable in the affected buildings.
Nov 7, 13:43 PST