This site is currently under development  
UBC IT
__

Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages


BC Children’s Hospital Research Institute (BCCHR) Outage - June 23, 2025
Update - IT systems at BC Children’s Hospital Research Institute (BCCHR) continue to experience a localized outage. Further updates will be provided as soon as possible. Thank you for your patience and understanding. For urgent inquiries, please contact BCCHR IT at 604-315-2908.
Jun 23, 2025 - 15:03 PDT
Investigating - IT systems at BC Children’s Hospital Research Institute (BCCHR) are currently experiencing a localized outage. We are not aware of any long-term impacts at this time. Further updates will be provided as soon as possible. Thank you for your patience and understanding. Please direct urgent questions to BCCHR’s IT contact: 604-315-2908.
Jun 23, 2025 - 12:14 PDT
M365 OneDrive Maintenance June 11, 2025 09:00 PT to June 25, 2025 17:00 PT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 2025 - 09:00 PDT
Scheduled - Starting from June 11, 2025 09:00 PT to June 25, 2025 17:00 PT, M365 OneDrive will be undergoing maintenance. No service disruption is expected as a result of this change.
Jun 11, 2025 09:00 - Jun 25, 2025 07:00 PDT
Campus Wide Login ? Operational
CWL Web Services ? Operational
UBC Identity Provider ? Operational
Multi-factor Authentication (MFA) ? Operational
UBC Identity Broker ? Operational
UBC Applicant & Student Federation (idb0) ? Operational
UBC OpenID Federation (idb1) ? Operational
UBC Faculty of Medicine and BC Health Authority Federation (idb2) ? Operational
UBC Beaty Museum of Biodiversity (idb3) ? Operational
UBC SecureLink Federation (slid) ? Operational
UBC -- Identity Verification ? Operational
Canvas ? Operational
Confluence Operational
EduCloud Server ? Operational
Management Interface - https://bcnet.educloud.ubc.ca ? Operational
Management Interface - https://dr.educloud.ubc.ca ? Operational
Server Infrastructure - Vancouver ? Operational
Server Infrastructure - Kamloops ? Operational
Email Services ? Operational
Faculty and Staff Email (FASmail) Operational
UBC Student Email Operational
Mail Relay ? Operational
Mailing List ? Operational
Home Drive Operational
Home Drive - Vancouver ? Operational
Home Drive - Okanagan ? Operational
Advanced Research Computing Operational
ARC Sockeye Operational
ARC Chinook Operational
Microsoft 365 Operational
OneDrive ? Operational
Teams ? Operational
Network - Campus ? Operational
Network - Hospitals ? Operational
Network - Okanagan ? Operational
Network - Point Grey ? Operational
Network - Robson Square ? Operational
Network - Wireless ? Operational
Wireless - Hospitals ? Operational
Wireless - Okanagan ? Operational
Wireless - Point Grey ? Operational
Wireless - Robson Square ? Operational
Network - VPN ? Operational
VPN - Okanagan ? Operational
VPN - Point Grey ? Operational
Voice Services Operational
Telephone Service - Vancouver Operational
Telephone Service - Okanagan Operational
Contact Centre - Vancouver Operational
Contact Centre - Okanagan Operational
Remote Labs Operational
Remote Labs - Vancouver ? Operational
Remote Labs - Okanagan ? Operational
SalesForce Operational
ServiceNow Operational
Sharepoint Operational
Team Share ? Operational
Workday Operational
Zoom Operational
Other Operational
Other - Vancouver ? Operational
Other - Okanagan ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

UBC Okanagan Network Maintenance, June 24, 2025 21:00-22:00 PT Jun 24, 2025 21:00-22:00 PDT

Network maintenance will occur at the Okanagan campus between 21:00-22:00 PT on Tuesday June 24. A short disruption of internet services may occur during the maintenance window. Internal campus systems and telephones will remain operational. Inter-campus network services, along with UBC Visitor and Eduroam wireless services will remain operational.
Posted on Jun 20, 2025 - 19:36 PDT

Workday Scheduled Weekly Maintenance June 27, 2025, 21:00 PT to June 28, 2025, 00:00 PT Jun 27, 2025 21:00 - Jun 28, 2025 00:00 PDT

Please be advised that on June 27 2025, 21:00 PT to June 28 2025, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.
Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Posted on Jun 23, 2025 - 08:53 PDT

Sockeye Extended Maintenance June 30, 2025 09:00 - July 2, 2025 18:00 PT Jun 30, 2025 09:00 - Jul 2, 2025 18:00 PDT

UBC ARC Sockeye will be unavailable on Monday, June 30 from 09:00 until Wednesday July 2 18:00 PT for routine maintenance.

User Impact:

1. You will be unable to log in or transfer data to/from Sockeye.
during the outage.

2. All jobs will be queued. In rare circumstances there may be a
need to resubmit running jobs.
Posted on Jun 19, 2025 - 19:32 PDT
Jun 23, 2025

Unresolved incident: BC Children’s Hospital Research Institute (BCCHR) Outage - June 23, 2025.

Jun 22, 2025

No incidents reported.

Jun 21, 2025
Kivuto webstore (UBC Software Download) Maintenance June 20, 2025 21:00 - June 21, 2025 05:00 PT
Completed - The scheduled maintenance has been completed.
Jun 21, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 21:01 PDT
Scheduled - Kivuto, UBC's partner providing software license provisioning, will be updating the ELMS platform on Friday, 9 pm June 20th till Saturday, 5 am June 21st PST as part of ongoing effort to improve user experience. During this time, the Webstore will be placed in "maintenance mode" and will display a message indicating that the Webstore is temporarily unavailable.
Jun 17, 12:12 PDT
Workday Scheduled Weekly Maintenance June 20, 2025, 21:00 PT to June 21, 2025, 00:00 PT
Completed - The scheduled maintenance has been completed.
Jun 21, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 21:00 PDT
Scheduled - Please be advised that on June 20 2025, 21:00 PT to June 21 2025, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.
Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Jun 17, 09:48 PDT
Jun 20, 2025
Jun 19, 2025
UBC Okanagan Network Drives Maintenance June 19, 2025, 09:00-16:00 PT
Completed - The scheduled maintenance has been completed.
Jun 19, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 09:00 PDT
Scheduled - UBC Okanagan TeamShare (department network drives: H, K, P, T drives) will be undergoing maintenance onJune 19, 2025 between 09:00 and 16:00 PT. No end user impact is expected during this window.
Jun 17, 12:06 PDT
Learning Tools Provisioning Service (LTPS) Maintenance June 19, 2025, 07:00-08:00 PT
Completed - The scheduled maintenance has been completed.
Jun 19, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 07:00 PDT
Scheduled - The Learning Tools Provisioning Service (LTPS) will be unavailable on June 19, 2025, from 07:00-08:00 PT for scheduled maintenance. All changes to Canvas from Workday Student or LLIS will be paused during this time and resumed for further processing once LTPS is back up and running. Departmental administrators will not be able to access the LTPS User Interface during the maintenance.
Jun 17, 12:07 PDT
UBC Identity Provider (IDP) Maintenance June 19, 2025, 06:00-07:00 PT
Completed - The scheduled maintenance has been completed.
Jun 19, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 06:01 PDT
Scheduled - UBC Identity Provider (IDP) database will be undergoing scheduled patch maintenance on June 19, 2025, 06:00-07:00 PT.

There will be periods of service unavailability during the maintenance window.
Jun 10, 14:40 PDT
Identity Broker (Keycloak) database patch maintenance June 19, 2025, 06:00-07:00 PT
Completed - The scheduled maintenance has been completed.
Jun 19, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 06:00 PDT
Scheduled - The Identity Broker (Keycloak) database will be undergoing scheduled patch maintenance June 19, 2025, 06:00-07:00 PT.

There will be periods of service unavailability during the maintenance window.
Jun 10, 14:41 PDT
Jun 18, 2025
UBC Faculty and Staff Email (FASmail) and Student and Alumni Mail (SAM) Service Maintenance June 17, 2025, 08:00 PT to June 18, 2025, 23:00 PT
Completed - The scheduled maintenance has been completed.
Jun 18, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 08:00 PDT
Scheduled - From June 17, 2025, 08:00 PT to June 18, 2025, 23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) and the Student and Alumni Mail (SAM) Service. No user impact is anticipated during the maintenance window.
Jun 15, 07:06 PDT
UBC Vancouver TeamShare Maintenance June 17, 2025, 13:00 PT to June 18, 2025, 16:00 PT
Completed - The scheduled maintenance has been completed.
Jun 18, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 13:00 PDT
Scheduled - UBC Vancouver TeamShare will be undergoing maintenance from June 17, 2025, 13:00 PT to June 18, 2025, 16:00 PT. No end user impact is expected during this window.
Jun 10, 14:35 PDT
Faculty of Education / Scarfe Building Complex (SCRF01) Network Switch Replacement June 17, 2025 20:00 -June 18, 2025 06:00 PT
Completed - The scheduled maintenance has been completed.
Jun 18, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 20:01 PDT
Scheduled - Network maintenance is being performed at the Faculty of Education / Scarfe Building Complex, involving replacement of aging network infrastructure. During this service window from June 17, 2025 20:00 -June 18, 2025 06:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Jun 11, 13:30 PDT
Jun 17, 2025
UBC Identity Broker Maintenance June 17, 2025, 17:00-19:00 PT
Completed - The scheduled maintenance has been completed.
Jun 17, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 17:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 10, 14:36 PDT
Update - UBC Identity Broker is undergoing maintenance on June 17, 2025, 17:00-19:00 PT. Users will not be able to log in via the Identity Broker during the maintenance window.
Jun 10, 14:36 PDT
Scheduled - UBC Identity Broker is undergoing maintenance on June 17, 2025, 17:00-19:00 PT. Users will not be able to log in via the Identity Broker during the maintenance window.
Jun 10, 14:36 PDT
Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025
Workday Scheduled Monthly Maintenance and Weekly Service Update June 13, 2025, 21:00 PT to June 14, 2025, 04:00 PT
Completed - The scheduled maintenance has been completed.
Jun 14, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 21:00 PDT
Scheduled - Please be advised that on June 13, 2025, 21:00 PT to June 14, 2025, 04:00 PT, Workday will be undergoing scheduled maintenance as part of its monthly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks
Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Jun 9, 08:16 PDT
University Computer Management System (UCMS) Maintenance June 13, 2025, 19:00-23:59 PT
Completed - The scheduled maintenance has been completed.
Jun 14, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 19:00 PDT
Scheduled - The University Computer Management System for Windows (Software Center, OS Deployments, In-Place Upgrades and other PC management capabilities of the service) will be unavailable on June 13, 2025, from 19:00-23:59 PT while we perform maintenance to Microsoft Configuration Manager.
Jun 10, 14:38 PDT
Jun 13, 2025
UBC Wiki Scheduled Maintenance June 12, 2025, 23:00-23:59 PT
Completed - The scheduled maintenance has been completed.
Jun 13, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 23:00 PDT
Scheduled - UBC Wiki will be unavailable due to scheduled maintenance on June 12, 2025, 23:00-23:59 PT. During this period, UBC Wiki will not be accessible.
Jun 12, 16:59 PDT
Jun 12, 2025
Cybersecurity Confidential Communications Website Upgrade June 12, 2025, 18:00-20:00 PT
Completed - The scheduled maintenance has been completed.
Jun 12, 19:17 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 18:00 PDT
Scheduled - The Cybersecurity Confidential Communications website cc.cybersecurity.ubc.ca will be undergoing scheduled maintenance on June 12, 2025, 18:00-20:00 PT. During this time, users will not be able to access this site.
Jun 12, 16:58 PDT
UBC SharePoint Maintenance Thursday, June 12, 2025 09:00 PT to 17:00 PT
Completed - The scheduled maintenance has been completed.
Jun 12, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 09:00 PDT
Scheduled - On Thursday, June 12, 2025 from 09:00 PT to 17:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites will be accessible as no interruptions to the service are expected.
Jun 4, 16:34 PDT
TouchNet Checkout (Housing Payments) Impacted by Google Cloud Platform Outage - June 12, 2025
Resolved - The service disruption for the entire Google Cloud Platform (GCP) has been resolved and functionality has been restored.
Jun 12, 16:10 PDT
Investigating - There has been a service disruption for the entire Google Cloud Platform (GCP), which impacts several TouchNet applications. You can follow the latest updates here: https://go.touchnet.com/e/652093/-/sf873/1195983179/h/6GXd_mfee2V3-vzjcTbAuzkygbZfffmCJejylw9hE0c During this outage, there may be intermittent delays and issues using TouchNet products.
Jun 12, 13:47 PDT
Jun 11, 2025
Canvas DocViewer Maintenance June 11, 2025 21:30 - 23:30 PT
Completed - The scheduled maintenance has been completed.
Jun 11, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 21:30 PDT
Scheduled - There will be a scheduled maintenance outage for Canvas DocViewer on Wednesday, June 11, 2025 21:30 - 23:30 PT. During this time, Canvas DocViewer may be unavailable, and users may be unable to view or add annotations on assignment submissions.

All other Canvas functions are expected to remain operational.

Please email LT.Hub@ubc.ca if you have any questions or concerns. We apologize for any inconvenience this may cause.
Jun 5, 15:10 PDT
Okanagan Campus Legacy Helpdesk Website Retirement June 11, 2025, 10:30-10:45 PT
Completed - The scheduled maintenance has been completed.
Jun 11, 10:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 10:30 PDT
Scheduled - The Legacy UBCO Help Desk website is being retired on June 11, 2025, 10:30-10:45 PT. All traffic to the site will now automatically redirect to https://it.ok.ubc.ca, the centralized location for IT support and services at UBC Okanagan. No action is required, but we recommend updating any bookmarks or references to the old Help Desk site.
Jun 10, 14:19 PDT
Jun 10, 2025

No incidents reported.

Jun 9, 2025
UBC Okanagan Network Maintenance, June 09, 2025 05:00-20:00 PT
Completed - The scheduled maintenance has been completed.
Jun 9, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 09:42 PDT
Scheduled - Network maintenance will occur at the Okanagan campus between 05:00-08:00 PT on Monday June 9. A short disruption of internet services may occur during the maintenance window. Internal campus systems and telephones will remain operational. Inter-campus network services, along with UBC Visitor and Eduroam wireless services will remain operational.

This maintenance window has been extended to 20:00 PT
Jun 9, 09:41 PDT
UBC Okanagan Network Maintenance, June 09, 2025 05:00-08:00 PT
Completed - The scheduled maintenance has been completed.
Jun 9, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 05:00 PDT
Scheduled - Network maintenance will occur at the Okanagan campus between 05:00-08:00 PT on Monday June 9. A short disruption of internet services may occur during the maintenance window. Internal campus systems and telephones will remain operational. Inter-campus network services, along with UBC Visitor and Eduroam wireless services will remain operational.
Jun 6, 12:25 PDT
← Incident History Powered by Atlassian Statuspage