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Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages


Monitoring - A workaround has been put in place for this issue. This issue only impacts users who are obtaining a MATLAB license for the very first time (existing MathWorks account holders renewing licenses are not affected). Please see the link below to ensure the prerequisites are met before ordering a MATLAB license.

https://ubc.service-now.com/kb_view.do?sysparm_article=KB0016447

For further assistance, please contact the IT Service Centre at https://it.ubc.ca/got-question-about-it-products-and-support

Sep 13, 2023 - 11:51 PDT
Update - We are continuing to work on a fix for this issue.
Sep 08, 2023 - 17:16 PDT
Identified - UBC IT has identified the issue and is working with the vendor on a workaround. Existing MathWorks account holders are not affected and are able to obtain MATLAB licenses.
Sep 08, 2023 - 17:15 PDT
Investigating - Some users are experiencing issues creating a new MathWorks account, which is required to obtain a MATLAB license. Users experiencing the issue are unable to create the MathWorks account even after using a UBC email address. UBC IT is investigating the issue with the vendor.
Sep 08, 2023 - 13:15 PDT
Campus Wide Login ? Operational
CWL Web Services ? Operational
UBC Identity Provider ? Operational
Multi-factor Authentication (MFA) ? Operational
UBC Identity Broker ? Operational
UBC Applicant & Student Federation (idb0) ? Operational
UBC OpenID Federation (idb1) ? Operational
UBC Faculty of Medicine and BC Health Authority Federation (idb2) ? Operational
UBC SecureLink Federation (slid) ? Operational
Canvas ? Operational
Confluence Operational
EduCloud Server ? Operational
Management Interface - https://bcnet.educloud.ubc.ca ? Operational
Management Interface - https://dr.educloud.ubc.ca ? Operational
Server Infrastructure - Vancouver ? Operational
Server Infrastructure - Kamloops ? Operational
Email Services ? Operational
Faculty and Staff Email (FASmail) Operational
UBC Student Email Operational
Mail Relay ? Operational
Mailing List ? Operational
Home Drive Operational
Home Drive - Vancouver ? Operational
Home Drive - Okanagan ? Operational
Microsoft 365 Operational
OneDrive ? Operational
Teams ? Operational
Network - Campus ? Operational
Network - Hospitals ? Operational
Network - Okanagan ? Operational
Network - Point Grey ? Operational
Network - Robson Square ? Operational
Network - Wireless ? Operational
Wireless - Hospitals ? Operational
Wireless - Okanagan ? Operational
Wireless - Point Grey ? Operational
Wireless - Robson Square ? Operational
Network - VPN ? Operational
VPN - Okanagan ? Operational
VPN - Point Grey ? Operational
Voice Services Operational
Telephone Service - Vancouver Operational
Telephone Service - Okanagan Operational
Contact Centre - Vancouver Operational
Contact Centre - Okanagan Operational
Remote Labs Operational
Remote Labs - Vancouver ? Operational
Remote Labs - Okanagan ? Operational
SalesForce Operational
ServiceNow Operational
Sharepoint Operational
Student Service Centre Operational
Team Share ? Operational
Workday Operational
Other Operational
Other - Vancouver ? Operational
Other - Okanagan ? Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised that on May 24, 2024, 21:00 PT to May 25, 2024, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.

Posted on May 21, 2024 - 08:23 PDT
UBC IT Network team will perform software upgrades on our network devices on May 26, 2024 between 10:00 and 18:00 PT. There is no impact to users as we have redundancy in place.
Posted on May 21, 2024 - 14:12 PDT
WeBWorK will be unavailable for scheduled maintenance on May 30, 2024, 08:00-10:00 PT. Please do not add or modify any Canvas WeBWorK assignment links during the maintenance window as they may not work as expected while the changes are in progress.
Posted on May 21, 2024 - 14:08 PDT
On May 30, 2024, 10:00-12:00 PT, UBC IT will implement email authentication measures to improve email deliverability for FASmail authoritative domains and to help prevent FASmail domains from being spoofed.
Posted on Apr 16, 2024 - 13:55 PDT
Okanagan campus network in Fipke Building will undergo network maintenance on June 1, 2024, 09:00-11:00 PT. During the maintenance, voice, data and wireless services will be periodically unavailable in the building. Occupants have received advance notice of this maintenance.
Posted on May 14, 2024 - 13:50 PDT
The UBC Network team will perform network upgrades on UBC IT managed AWS cloud connection on June 23, 2024 from 10:00 to 15:00 PT. During the upgrade, users may experience a services outage hosted on UBC IT AWS for no longer than 20 minutes.
Posted on May 21, 2024 - 14:14 PDT
Past Incidents
May 23, 2024
Completed - The scheduled maintenance has been completed.
May 23, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 16:00 PDT
Scheduled - The BCNET EduCloud Server Web Portal (bcnet.educloud.ubc.ca) will undergo maintenance on May 23, 2024, 16:00–20:00 PT. There is no expected user impact during this maintenance window.
May 21, 14:06 PDT
May 22, 2024
Completed - The scheduled maintenance has been completed.
May 22, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 20:30 PDT
Scheduled - UBC IT will be conducting network maintenance on the research networks Co-location (Co-Lo) at UDC on May 22, 2024, 20:30-23:00 PT. No service impact are expected during the change window.
May 21, 14:10 PDT
Completed - The scheduled maintenance has been completed.
May 22, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 16:00 PDT
Scheduled - Planon will be undergoing maintenance on May 21, 2024, 16:00-23:59 PT as part of the latest upgrade efforts. During this time, Planon will be unavailable to all users for up to 8 hours.
May 14, 13:42 PDT
May 21, 2024
Completed - The scheduled maintenance has been completed.
May 21, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 18:00 PDT
Scheduled - On May 21, 2024, 18:00 - 23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) and the Student and Alumni Mail (SAM) Service. No user impact is anticipated during the maintenance window.
May 19, 20:02 PDT
May 20, 2024
Completed - The scheduled maintenance has been completed.
May 20, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 20:00 PDT
Scheduled - Apps/Services:

Admin Application Portal (AAP)
Applicant Service Centre (ASC)
ADM REST API (ARA)
Reason for maintenance:

· IRP Student: Admissions enhancements & hot fixes

Release Plan: https://confluence.it.ubc.ca/x/WwHDF

During this downtime there will be a brief interruption to the apps and services listed above.

May 19, 19:57 PDT
Completed - The scheduled maintenance has been completed.
May 20, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 15:00 PDT
Scheduled - Microsoft 365 backend processes will be undergoing maintenance between May 7, 2024, 15:00 PT and May 20, 2024, 20:00 PT. No outages are expected as a result of this change.
May 7, 14:05 PDT
Completed - The scheduled maintenance has been completed.
May 20, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 12:00 PDT
Scheduled - The Learning Tools Provisioning Service (LTPS) will be unavailable due to scheduled maintenance on May 20, 2024, 12:00-13:00 PT. Any changes to course enrollments in Canvas will be queued up accordingly and processed after the maintenance. The LTPS User Interface will not be available to instructional support staff and other departmental administrators during the maintenance window.
May 16, 10:43 PDT
Resolved - Issues with access to the website www.ubc.ca has been resolved.
May 20, 12:03 PDT
Investigating - We have received reports that web access to www.ubc.ca has went down.

Our technicians are aware and are currently investigating the issue.

May 20, 11:31 PDT
May 19, 2024
May 18, 2024
Completed - The scheduled maintenance has been completed.
May 18, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 10:00 PDT
Scheduled - Maintenance will be performed on the Point Grey Load Balancers on May 18, 2024, 10:00-14:00 PT.
No service impact is expected.

Apr 30, 14:22 PDT
Completed - The scheduled maintenance has been completed.
May 18, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 21:00 PDT
Scheduled - Please be advised that on May 17, 2024, 21:00 PT to May 18, 2024, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.

May 13, 09:19 PDT
May 17, 2024
Completed - The scheduled maintenance has been completed.
May 17, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 09:00 PDT
Scheduled - On Friday, May 17, 2024 from 09:00 PT to 17:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites will be accessible as no interruptions to the service are expected.
May 13, 19:36 PDT
Completed - The scheduled maintenance has been completed.
May 17, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 08:00 PDT
Scheduled - Okanagan campus network in Central Heating Plant will undergo network maintenance on May 17, 2024, 08:00-09:00 PT. During the maintenance, voice, data and wireless services will be periodically unavailable in the building. Occupants have received advance notice of this maintenance.
May 14, 13:51 PDT
Completed - The scheduled maintenance has been completed.
May 17, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 06:00 PDT
Scheduled - The UBC Identity Provider (IDP) will be undergoing maintenance on May 17, 2024, 06:00-07:00PT.

There are no expected service impact.

May 15, 13:54 PDT
May 16, 2024
Completed - The scheduled maintenance has been completed.
May 16, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 06:00 PDT
Scheduled - The UBC Identity Broker (Keycloak) will be undergoing service maintenance on May 16, 2024, 06:00-09:00 PT. The UBC Identity Broker will be offline for 60 minutes during the maintenance window.

Authentication access will be unavailable to:
- Applicant Service Centre (ASC)
- UNI CRM
- CWL Account Upgrader (CWLU)
- Science One
- UBC Student Housing and Community Services myAccount (including UBC Card)
- VidCruiter
- UBC Faculty of Medicine and BC Health Authority Federation
- UBC OpenID Federation

CWL Account creation via CWLU will be unavailable for:
- Students, applicants, alumni
- Lifelong Learner Information System (LLIS) learners

May 14, 13:55 PDT
May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 20:00 PDT
Scheduled - UBC IT will be conducting network maintenance on the research networks Co-location (Co-Lo) at UDC on May 15, 2024, 20:00-23:59 PT. Users accessing Co-Lo networks will experience intermittent brief outages during the change window.
May 14, 13:53 PDT
Completed - The scheduled maintenance has been completed.
May 15, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 14:00 PDT
Scheduled - UBC Finance will be migrating to TeamShare from their file server from May 14, 2024, 12:00 PT to May 15, 2024, 08:00 PT. During this time, users will have intermittent access to the existing fileshares.
May 14, 13:59 PDT
Completed - The scheduled maintenance has been completed.
May 15, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 21:00 PDT
Scheduled - JupyterHub Open will be unavailable due to scheduled maintenance on May 14, 2024, 21:00 to May 15, 01:00 PT.
May 14, 13:47 PDT
May 14, 2024
Completed - The scheduled maintenance has been completed.
May 14, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 10:00 PDT
Scheduled - On May 14, 2024 between 10:00 and 10:30 PT, there will be LDAP migration related to firstname.lastname@ubc.ca email aliases. No impact is expected as a result of this change.
Apr 30, 14:17 PDT
May 13, 2024

No incidents reported.

May 12, 2024
Completed - The scheduled maintenance has been completed.
May 12, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 21:00 PDT
Scheduled - Web Services' vendor, Platform.sh has scheduled a maintenance window in the Canada (ca-1.platform.sh) region. The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region's projects running on the affected host.

The list of sites affected includes but is not limited to:

continuingstudies.sauder.ubc.ca
events.pharmacy.ubc.ca
events.sbqmi.ubc.ca
extendedlearning.ubc.ca
greencollege.ubc.ca
hr.ubc.ca
it.ubc.ca
nursing.ubc.ca
pharmsci.ubc.ca
privacymatters.ubc.ca
qmi.ubc.ca
research.ubc.ca
sba.ubc.ca
students.ubc.ca
vantagecollege.ubc.ca

May 9, 19:42 PDT
May 11, 2024
Completed - The scheduled maintenance has been completed.
May 11, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 21:00 PDT
Scheduled - Please be advised that on May 10, 2024, 21:00 PT to May 11, 2024, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.

May 6, 08:31 PDT
May 10, 2024
Completed - The scheduled maintenance has been completed.
May 10, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 10:00 PDT
Scheduled - The EduCloud Server environment (https://bcnet.educloud.ubc.ca) and DR EduCloud Server environment (https://dr.educloud.ubc.ca) will be undergoing scheduled maintenance from April 27, 2024, 10:00 PT to May 10, 2024, 16:00 PT.

There are no outages expected to running virtual machines. There are no impacts to the EduCloud Server Administration Portal except during the below date:

April 27, 2024, 10:00 - 14:00 PT - Management of org and virtual machines will not be available for BCNET Kamloops orgs.
April 29, 2024, 14:00 - 18:00 PT - Management of org and virtual machines will not be available for UBC DR / HA Kamloops orgs.
May 5, 2024, 10:00 - 14:00 PT - Management of org and virtual machines will not be available for UBC and BCNET Vancouver orgs.

Apr 2, 14:18 PDT
May 9, 2024
Completed - The scheduled maintenance has been completed.
May 9, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 08:00 PDT
Scheduled - WeBWorK will be unavailable for scheduled maintenance on May 9, 2024, 08:00-17:00 PT. During this time, both WeBWorK itself and the Canvas integration will be undergoing changes. Please do not add or modify any Canvas WeBWorK assignment links during the maintenance window as they may not work as expected while the changes are in progress.
May 7, 13:44 PDT