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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages

UBC IT Scheduled Network Maintenance December 8, 2023, 23:00 to December 9, 2023, 01:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 08, 2023 - 23:00 PST

Update - There will be a planned Wi-Fi network outage during a scheduled maintenance window, estimated time 23:00-01:00.

The maintenance being performed is intended to address network issues reported in our Status Page update at https://status.it.ubc.ca/incidents/fz40ycrp4zp8
Dec 8, 2023 23:00 - Dec 9, 2023 01:00 PST

Update - We will be undergoing scheduled maintenance during this time.
Dec 8, 2023 23:00 - Dec 9, 2023 01:00 PST

Scheduled - There will be a planned Wi-Fi network outage during a scheduled maintenance window, estimated time 23:00-01:00.

The maintenance being performed is intended to address network issues reported in our Status Page update at https://status.it.ubc.ca/incidents/fz40ycrp4zp8
Dec 8, 2023 23:00 - Dec 9, 2023 01:00 PST

Workday Scheduled Weekly Maintenance December 08, 2023, 21:00 PT to December 09, 2023, 01:00 PT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 08, 2023 - 21:00 PST

Scheduled - Please be advised that on December 08, 2023, 21:00 PT to December 09, 2023, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Dec 8, 2023 21:00 - Dec 9, 2023 01:00 PST

UBC Network Issue Dec 8, 2023

Update - Network services appear to be stable. There will be a planned Wi-Fi network outage during a scheduled maintenance window, estimated time 23:00-01:00.

UBC IT will be working over the weekend implementing hardware and monitoring the system.

For regular updates please visit this UBC IT Status Page.

We apologize for any inconvenience. We recognize this is an important time for faculty and students across both campuses with finals nearing.

Our next update will be posted by 01:30 on Saturday December 9, 2023.
Dec 08, 2023 - 17:28 PST

Update - Some users may be experiencing issues across both campuses with the network, primarily affecting:

• Wireless/Wifi services
• Network Servers: DNS, DHCP services

These issues were first reported on December 4 and UBC IT has worked with our vendor to apply the recommended fix. Services were restored, and issues reappeared this afternoon around 13:38.

The issue seems related to a routine maintenance upgrade. Our best option is to revert to the previous version of the hardware tonight at 23:00. Service will continue in a degraded state until 23:00 tonight.

There will be a planned Wi-Fi network outage during a scheduled maintenance window, estimated time 23:00-01:00. UBC IT will be working over the weekend implementing the hardware and monitoring the system.

For regular updates please visit this UBC IT Status Page.

We apologize for any inconvenience. We recognize this is an important time for faculty and students across both campuses with finals nearing.

Our next update will be posted by 01:30 on Saturday December 9, 2023.
Dec 08, 2023 - 16:11 PST

Update - Some users may be experiencing issues across both campuses with the network, primarily affecting:

• Wireless/Wifi services
• Network Servers: DNS, DHCP services

UBC IT technicians are working to resolve the issue. We apologize for any inconvenience caused by this incident.

The next update will be at 15:45 PT.
Dec 08, 2023 - 14:22 PST

Identified - User maybe experiencing network issues and we are investigating now.

UBC IT technicians are working to resolve the issue. We apologize for any inconvenience caused by this incident.
Dec 08, 2023 - 13:38 PST

Update - Network services remain stable and functioning. We are continuing to monitor the network and work with the vendor to ensure resolution. Our next update will be Wednesday December 11 at 12:00 PT.
Dec 08, 2023 - 13:05 PST

Monitoring - Network services are stabilized, and are currently functioning. We are continuing to monitor the network and work with the vendor to ensure resolution.

Our next update will be provided by 15:00 PT
Dec 05, 2023 - 11:10 PST

Update - Network services are stabilized, and are currently functioning. We are continuing to monitor the network and work with the vendor to ensure resolution.

Our next update will be provided by 15:00 PT
Dec 05, 2023 - 10:59 PST

Update - User maybe experiencing network issues and we are investigating now.
Dec 05, 2023 - 08:59 PST

Update - Network services are stabilized, and are currently functioning normally.
We are continuing to monitor the network and work with the vendor to ensure resolution.

Our next update will be provided by Tuesday December 5th at 11:00 PT
Dec 04, 2023 - 16:20 PST

Update - We are currently seeing issues across both campuses with the network, primarily affecting:

• Wireless/Wifi services
• Network Servers: DNS, DHCP services

There may be some additional impact to other services causing degraded performance including:
• Duo Multi-factor Authentication (MFA)
• Campus Wide Login (CWL) services (including account and password changes)

UBC IT technicians are working to resolve the issue. We apologize for any inconvenience caused by this incident.

The next update will be at 16:30 PT
Dec 04, 2023 - 15:40 PST

Identified - There are currently issues in regards to the UBC campus network and we are currently investigating the issue.
Dec 04, 2023 - 14:50 PST

MathWorks Account Creation (MATLAB) Issues September 8, 2023

Monitoring - A workaround has been put in place for this issue. This issue only impacts users who are obtaining a MATLAB license for the very first time (existing MathWorks account holders renewing licenses are not affected). Please see the link below to ensure the prerequisites are met before ordering a MATLAB license.

https://ubc.service-now.com/kb_view.do?sysparm_article=KB0016447

For further assistance, please contact the IT Service Centre at https://it.ubc.ca/got-question-about-it-products-and-support
Sep 13, 2023 - 11:51 PDT

Update - We are continuing to work on a fix for this issue.
Sep 08, 2023 - 17:16 PDT

Identified - UBC IT has identified the issue and is working with the vendor on a workaround. Existing MathWorks account holders are not affected and are able to obtain MATLAB licenses.
Sep 08, 2023 - 17:15 PDT

Investigating - Some users are experiencing issues creating a new MathWorks account, which is required to obtain a MATLAB license. Users experiencing the issue are unable to create the MathWorks account even after using a UBC email address. UBC IT is investigating the issue with the vendor.
Sep 08, 2023 - 13:15 PDT

Campus Wide Login Operational

CWL Web Services Operational

UBC Identity Provider Operational

Multi-factor Authentication (MFA) Operational

UBC Identity Broker Operational

UBC Applicant & Student Federation (idb0) Operational

UBC OpenID Federation (idb1) Operational

UBC Faculty of Medicine and BC Health Authority Federation (idb2) Operational

UBC SecureLink Federation (slid) Operational

Canvas Operational

Confluence Operational

EduCloud Server Operational

Management Interface - https://bcnet.educloud.ubc.ca Operational

Management Interface - https://dr.educloud.ubc.ca Operational

Server Infrastructure - Vancouver Operational

Server Infrastructure - Kamloops Operational

Email Services Operational

Faculty and Staff Email (FASmail) Operational

UBC Student Email Operational

Mail Relay Operational

Mailing List Operational

Home Drive Operational

Home Drive - Vancouver Operational

Home Drive - Okanagan Operational

Microsoft 365 Operational

OneDrive Operational

Teams Operational

Network - Campus Under Maintenance

Network - Hospitals Operational

Network - Okanagan Operational

Network - Point Grey Under Maintenance

Network - Robson Square Operational

Network - Wireless Under Maintenance

Wireless - Hospitals Under Maintenance

Wireless - Okanagan Under Maintenance

Wireless - Point Grey Under Maintenance

Wireless - Robson Square Under Maintenance

Network - VPN Operational

VPN - Okanagan Operational

VPN - Point Grey Operational

Voice Services Operational

Telephone Service - Vancouver Operational

Telephone Service - Okanagan Operational

Contact Centre - Vancouver Operational

Contact Centre - Okanagan Operational

Remote Labs Operational

Remote Labs - Vancouver Operational

Remote Labs - Okanagan Operational

SalesForce Operational

ServiceNow Operational

Sharepoint Operational

Student Service Centre Operational

Team Share Operational

Workday Under Maintenance

Other Operational

Other - Vancouver Operational

Other - Okanagan Operational

Zoom Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Secondary VPN Service (myvpn2.ubc.ca) Decommissioning September 27, 2023 Sep 27, 2023 00:00-00:01 PDT

On September 27, 2023, UBC IT will be decommissioning UBC’s secondary Virtual Private Network (VPN) service, myvpn2.ubc.ca. This service was initiated in 2020 to accommodate for increased demand of VPN when the University rapidly moved to remote teaching, learning and research due to Covid. With the increased capacity of UBC’s main VPN service (vpn.ubc.ca), and the current situation of UBC operating with in-person classes, myvpn2 is no longer required.

If you are currently using the secondary VPN, myvpn2.ubc.ca, please switch your AnyConnect client to UBC’s main VPN, myvpn.ubc.ca to continue connecting remotely. Instructions on how to connect to UBC’s main VPN can be found at https://it.ubc.ca/services/email-voice-internet/myvpn/how-access-myvpn
Posted on Sep 24, 2023 - 12:19 PDT

UBC Identity Broker System Maintenance December 14, 2023 08:00-09:00 PT Dec 14, 2023 08:00-09:00 PST

The UBC Identity Broker at broker.id.ubc.ca along with www.educationplannerbc.ca will be undergoing system maintenance on December 14, 2023, and will be unavailable between 08:00 and 09:00 PT.
Posted on Nov 28, 2023 - 14:42 PST

University Computer Management System (UCMS) Maintenance December 14, 2023 20:00-22:00 PT Dec 14, 2023 20:00-22:00 PST

University Computer Management System (UCMS) Maintenance for Apple devices (Jamf Pro) will be undergoing routine maintenance on December 14, 2023 from 20:00 to 22:00 PT. During this time Apple devices will not be able to contact the server for updates, however no disruption to use of Apple devices is expected.
Posted on Nov 16, 2023 - 02:31 PST

UBC Okanagan Wireless Network Maintenance December 22, 2023, 13:00-16:00 PT Dec 22, 2023 13:00-16:00 PST

The Okanagan campus wireless network will undergo network maintenance on December 22, 2023 from 13:00-16:00 PT. During maintenance the wireless network will be periodically unavailable. Users are encouraged to use the wired network service, which will be unaffected.
Posted on Dec 05, 2023 - 15:31 PST

Okanagan Campus Telephone Services Maintenance December 27, 2023, 10:00-12:00 PT Dec 27, 2023 10:00-12:00 PST

Okanagan campus IT staff will be performing scheduled maintenance on the telephone system on December 27, 2023 between 10:00 and 12:00 PT. During this time, telephone services will be intermittently disrupted, including campus security urgent call line and 911. Campus security will have contingency plans in place with emergency services. We recommend the use of cell phones for any 911 emergency calls during this time.
Posted on Dec 05, 2023 - 15:34 PST

Past Incidents

Dec 8, 2023

OnTask Maintenance December 8, 2023, 07:00-09:00 PT

Completed - The scheduled maintenance has been completed.
Dec 8, 09:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 07:01 PST

Scheduled - OnTask will be unavailable on December 8, 2023, from 07:00-09:00 PT due to system maintenance.
Dec 7, 21:07 PST

Dec 7, 2023

UBC IT Network Maintenance Core Switch Upgrade December 7, 2023, 18:30 - 22:30 PT

Completed - The scheduled maintenance has been completed.
Dec 7, 22:32 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 18:30 PST

Scheduled - UBC IT will be performing switch upgrade on UBC Vancouver Campus on December 7, 2023, 18:30 - 22:30 PT.
There will be no impact to users as we have redundancy in place.
Dec 7, 16:47 PST

UBC IT RESNET Network Maintenance Network Devices Software Update December 7, 2023, 16:30-17:30 PT

Completed - The scheduled maintenance has been completed.
Dec 7, 17:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 16:30 PST

Scheduled - UBC IT NMC team will perform RESNET network devices software upgrades on Vancouver campus on Dec 7th, 2023 between 16:30 and 17:30 PT. During the maintenance, no impact is expected.
Oct 31, 13:50 PDT

Student & Alumni Email Service Maintenance December 7, 2023, 10:00-14:00 PT

Completed - The scheduled maintenance has been completed.
Dec 7, 14:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 10:00 PST

Scheduled - On December 7, 2023 10:00 - 14:00, the UBC Student and Alumni email service will be undergoing routine maintenance. No service outage is expected during this change window.
Dec 5, 14:52 PST

Dec 6, 2023

OnTask Maintenance December 6, 2023, 07:00-09:00 PT

Completed - The scheduled maintenance has been completed.
Dec 6, 09:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 07:00 PST

Scheduled - OnTask will be unavailable on December 6, 2023 from 07:00-09:00 PT due to system maintenance.
Dec 5, 14:54 PST

UBC IT Network Maintenance Core Switch Upgrade December 5, 2023, 21:00 - December 6, 2023, 01:30 PT

Completed - The scheduled maintenance has been completed.
Dec 6, 01:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 21:00 PST

Scheduled - UBC IT will be performing switch upgrade on UBC Vancouver Campus on December 5, 2023, 21:00 - December 6, 2023, 01:30 PT

There will be no impact to users as we have redundancy in place.
Dec 5, 14:50 PST

Dec 5, 2023

CWL Auth2 Service Maintenance December 5, 2023, 16:00-16:30 PT

Completed - The scheduled maintenance has been completed.
Dec 5, 16:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 16:00 PST

Scheduled - The CWL Auth2 Service will be undergoing system maintenance on December 5, 2023, between 16:00 and 16:30 PT. A 5-minute outage may be experienced within that period.
Dec 5, 14:56 PST

Dec 4, 2023

LTPS Service Disruption

Resolved - LTPS connectivity issues have been resolved and the Learning Tools Provisioning service is now fully operational as of Monday 4th December, 4:05p.m. Pacific Time. All queued Canvas course access provisioning events should be fully caught up by tomorrow. Please contact the LT Hub if you experience any further issues. We apologize for any inconvenience caused by this disruption.

If you have any questions, please email us at LT.Hub@ubc.ca
Dec 4, 16:51 PST

Identified - OUTAGE: The Learning Tools Provisioning Service is currently unavailable due to an unforeseen connectivity issue. We are working with other UBC IT technicians to resolve the issue. Any changes to course enrolments in Canvas will be queued up accordingly and processed when the issue is resolved. The LTPS User Interface will not be available to instructional support staff and other departmental administrators until the issue is resolved.

We will provide another update at approximately 4:30pm. Pacific Time.

If you have any questions, please email us at LT.Hub@ubc.ca
Dec 4, 15:49 PST

New Microsoft Teams Client Release December 4, 2023 10:00-11:00 PT

Completed - The scheduled maintenance has been completed.
Dec 4, 11:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 10:00 PST

Scheduled - On December 4, 2023 10:00 - 11:00 PT, the New Teams client will be made available to all M365 users. A "New Teams" toggle switch will be visible at the top left of the Microsoft Teams client window. This will allow users to opt-in and try the new Microsoft Teams client which offers significant performance improvements and minor UI enhancements. Please allow 48hrs after release for the new client to become available.
Nov 28, 14:39 PST

iPeer - Unavailable due to maintenance - December 4, 2023 9:40 a.m. to 10:00 a.m. Pacific

Resolved - iPeer was unavailable due to maintenance between December 4, 2023 9:40 a.m. to 10:00 a.m. Please let us know if you experience issues with iPeer by emailing LT.Hub@ubc.ca.
Dec 4, 09:30 PST

Dec 3, 2023

No incidents reported.

Dec 2, 2023

Workday Scheduled Weekly Maintenance December 1, 2023, 21:00 PT to December 2, 2023, 01:00 PT

Completed - The scheduled maintenance has been completed.
Dec 2, 01:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 21:00 PST

Scheduled - Please be advised that on December 1, 21:00 PT to December 2, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Nov 27, 09:05 PST

Enterprise Active Directory Upgrade November 12, 2023, 00:00 PT to December 1, 2023, 23:59 PT

Completed - The scheduled maintenance has been completed.
Dec 2, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 00:00 PST

Scheduled - Please be advised that the upgrade of Enterprise Active Directory (EAD) Domain Controllers (DCs) is underway. We will be upgrading to the latest version of Microsoft Windows Server. The new version of Windows has a better virtual integration that is more reliable, secure, and performant.

Users may require to re-authenticate with EAD if prompted by applications like FASMail, Teamshare, and Sharepoint.
Nov 7, 13:58 PST

Dec 1, 2023

Nov 30, 2023

No incidents reported.

Nov 29, 2023

EduCloud Backup Infrastructure Maintenance November 29, 2023, 09:00-17:00 PT

Completed - The scheduled maintenance has been completed.
Nov 29, 17:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 09:01 PST

Scheduled - The EduCloud Backup infrastructure will be undergoing maintenance on November 29, 2023, 09:00-17:00 PT. During this window, archival restore operations for virtual machines hosted in EduCloud Server will not be available.
Nov 28, 14:37 PST

Nov 28, 2023

No incidents reported.

Nov 27, 2023

Learning Tools Provisioning Service LTPS Maintenance November 27, 2023, 08:00-09:00 PT

Completed - The scheduled maintenance has been completed.
Nov 27, 09:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 08:00 PST

Scheduled - The Learning Tools Provisioning Service (LTPS) will be unavailable due to maintenance on November 27, 2023, 08:00-09:00 PT. Any changes to course enrollments in Canvas will be queued up accordingly and processed after the maintenance. The LTPS User Interface will not be available to instructional support staff and other departmental administrators during the maintenance window.
Nov 21, 14:07 PST

Nov 26, 2023

UBC IT Network Maintenance Core Switch Upgrade November 26, 2023, 07:00-13:00 PT

Completed - The scheduled maintenance has been completed.
Nov 26, 13:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 07:01 PST

Scheduled - UBC IT will be performing switch upgrade on UBC Vancouver Campus on November 26, 2023, 07:00-13:00 PT.

There will be no impact to users as we have redundancy in place.
Nov 21, 14:04 PST

GitHub Enterprise Maintenance November 26, 2023, 09:00-11:00 PT

Completed - The scheduled maintenance has been completed.
Nov 26, 11:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 09:00 PST

Scheduled - GitHub Enterprise will be unavailable from November 26, 2023, 09:00-11:00 PT for scheduled maintenance. UBC GitHub Enterprise and its affiliated services will be unavailable during this time.
Nov 7, 13:47 PST

VGH Network Maintenance November 25, 2023, 20:00 PT to Nov 26, 2023, 02:00 PT

Completed - The scheduled maintenance has been completed.
Nov 26, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 20:00 PST

Scheduled - The VGH network will undergo maintenance from November 25, 2023, 20:00 PT to November 26, 2023, 02:00 PT. During this time, various building networks will lose network connectivity for up to 2 hours.
Nov 14, 15:10 PST

Nov 25, 2023

Enterprise LDAP Service System Maintenance November 25, 2023, 06:00-14:00 PT

Completed - The scheduled maintenance has been completed.
Nov 25, 14:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 06:01 PST

Scheduled - The Enterprise LDAP service will be undergoing system maintenance on November 25, 2023, 06:00-14:00 PT.

Authentication and authorization services will not be impeded.
Nov 21, 14:01 PST

Workday Scheduled Weekly Maintenance November 24, 2023, 21:00 PT to November 25, 2023, 01:00 PT

Completed - The scheduled maintenance has been completed.
Nov 25, 01:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 21:00 PST

Scheduled - Please be advised that on November 24, 21:00 PT to November 25, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Nov 20, 08:50 PST

Nov 24, 2023