UBC Status

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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

To see what services are scheduled for maintenance,
view our Scheduled Outages Calendar

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages

EduCloud Server Service Maintenance Dec 12, 2022, 16:00-17:00 PT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 08, 2022 - 16:01 PST

Scheduled - Scheduled maintenance on the EduCloud Server management portal will be performed on Dec 12, 2022, 16:00-17:00 PT.

EduCloud Server management portal will be unavailable during the maintenance window. Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via both the portal and remote management methods such as RDP and SSH.

EduCloud Server Management Portal Intermittent Performance Issues December 8, 2022 10:00 PT

Investigating - We are currently experiencing intermittent performance issues with management portal functionality where tasks such as provisioning, changing power states or guest OS customization may take longer than expected. We are currently working on the resolution with the vendor.
Dec 08, 2022 - 12:15 PST

Campus Wide Login Operational

CWL Web Services Operational

UBC Identity Provider Operational

UBC Identity Broker Operational

Enhanced CWL - MFA Operational

Canvas Operational

Confluence Operational

EduCloud Server Under Maintenance

Management Interface - https://bcnet.educloud.ubc.ca Under Maintenance

Management Interface - https://dr.educloud.ubc.ca Under Maintenance

Server Infrastructure - Vancouver Operational

Server Infrastructure - Kamloops Operational

Email Services Operational

Faculty and Staff Email (FASmail) Operational

UBC Student Email Operational

Mail Relay Operational

Mailing List Operational

Home Drive Operational

Home Drive - Vancouver Operational

Home Drive - Okanagan Operational

Microsoft 365 Operational

OneDrive Operational

Teams Operational

Network - Campus Operational

Network - Hospitals Operational

Network - Okanagan Operational

Network - Point Grey Operational

Network - Robson Square Operational

Network - Wireless Operational

Wireless - Hospitals Operational

Wireless - Okanagan Operational

Wireless - Point Grey Operational

Wireless - Robson Square Operational

Network - VPN Operational

VPN - Okanagan Operational

VPN - Point Grey Operational

Remote Labs Operational

Remote Labs - Vancouver Operational

Remote Labs - Okanagan Operational

SalesForce Operational

ServiceNow Operational

Sharepoint Operational

Student Service Centre Operational

Team Share Operational

Workday Operational

Other Operational

Other - Vancouver Operational

Other - Okanagan Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Interruption to Multiple UBC Enterprise Services on Dec 08, 17:00 - 20:00 PT Dec 8, 2022 17:00-20:00 PST

Scheduled - The Integration Enablement Centre (IEC) Event Recovery, Daf-Catalog-Manager, Daf-Contract-Manager, Daf-Group-Manager, Rundeck, DeDupe, Person HUB Search & Merge Tools Certificate Renewal and Amazon Web Services (AWS) Maintenance on December 08, 17:00 - 20:00 PT.

During this time there will be a brief interruption to the Event Recovery, Daf-Catalog-Manager, Daf-Contract-Manager, Daf-Group-Manager, Rundeck, DeDupe Tool, Person HUB Search & Merge Tool for up to 15 minutes whilst updates are performed.

The maintenance will be performed after hours to minimize any potential impacts. All services will automatically recover.

This change will impact the applications / services below as follows:

Workday Hiring Business Process
DeDupe Tool: Impact type: Unable to login and perform "Dupe Check"
IAM Services
Person HUB Search & Merge Tools: Impact type: Unable to login and do a merge or search
DAF ** (All DAF related servers)
All DAF related request management will be unable to login and perform
Event Recovery Service
Impact type: Unable to login and review logs
Rundeck
Impact type: Unable to login and run or maintain jobs
Dec 06, 2022 - 14:08 PST

Network Maintenance Faculty of Medicine Clinical Academic Campuses & Affiliated Regional Centres December 8, 2022, 19:00 to December 9, 2022, 06:00 PT Dec 8, 2022 19:00 - Dec 9, 2022 06:00 PST

UBC IT will conduct network maintenance on December 8, 2022, 19:00 to December 9, 2022, 06:00 PT at all UBC Faculty of Medicine sites province-wide (view the complete list here: Clinical Academic Campuses and Affiliated Regional Centres ).

During this outage, the following services will be impacted:
- Video conferencing in Faculty of Medicine academic learning spaces will be unavailable
- Eduroam wireless internet will be intermittent

Faculty of Medicine faculty, staff, and stakeholders have been notified of this scheduled maintenance. Please contact medit.servicedesk@ubc.ca if further details are needed.
Posted on Nov 29, 2022 - 13:58 PST

Workday Scheduled Monthly Maintenance and Weekly Service Update December 9, 2022, 21:00 PT to December 10, 2022, 05:00 PT Dec 9, 2022 21:00 - Dec 10, 2022 05:00 PST

Please be advised that on December 9, 2022, 21:00 PT to December 10, 2022, 05:00 PT, Workday will be undergoing scheduled monthly maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Posted on Dec 05, 2022 - 08:34 PST

AccessUBC Maintenance December 10, 2022, 14:00-19:00 PT Dec 10, 2022 14:00-19:00 PST

AccessUBC and Sponsored Guest web applications will be undergoing maintenance on December 10, 2022, 14:00-19:00 PT

These services will be offline for the first two hours of the maintenance but regular service operations will be available for the remainder of the deployment.
Posted on Dec 06, 2022 - 14:11 PST

Red Hat Satellite Service Maintenance December 14, 2022 08:00-15:00 PT Dec 14, 2022 08:00-15:00 PST

The UBC Satellite service will not be available on December 14, 2022 08:00-15:00 PT due to server maintenance.

The Red Hat Satellite service provides errata and software updates to all registered Red Hat Linux systems. The service will be unavailable during the maintenance window. Users will be unable to register systems with the service, install software, or patches hosted by the service.
Posted on Dec 06, 2022 - 14:13 PST

Vancouver Campus Network Maintenance January 7, 2023, 08:00-20:00 PT Jan 7, 2023 08:00-20:00 PST

Vancouver Campus network will undergo maintenance from 08:00-20:00 PT on January 7, 2023. During this time, various building networks will lose network connectivity for up to two hours. During this time, VPN access may also be briefly affected.
Posted on Nov 15, 2022 - 13:58 PST

Vancouver Campus Network Maintenance January 8, 2023, 07:00-19:00 PT Jan 8, 2023 07:00-19:00 PST

Vancouver Campus network will undergo maintenance January 8, 2023, 07:00-19:00 PT. During this time, various building networks will lose network connectivity for up to two hours.
Posted on Nov 15, 2022 - 14:00 PST

Red Hat Satellite Service Maintenance January 11, 2023 08:00-15:00 PT Jan 11, 2023 08:00-15:00 PST

The UBC Satellite service will not be available on January 11, 2023 08:00-15:00 PT due to server maintenance.

The Red Hat Satellite service provides errata and software updates to all registered Red Hat Linux systems. The service will be unavailable during the maintenance window. Users will be unable to register systems with the service, install software, or patches hosted by the service.

Satellite Organization administrators should review the release notes to ensure their organization is not adversely affected by API or other changes in functionality:

https://access.redhat.com/documentation/en-us/red_hat_satellite/6.12/html-single/release_notes/index
Posted on Dec 06, 2022 - 14:15 PST

Past Incidents

Dec 8, 2022

Platform.sh Scheduled Maintenance - December 7, 2022 23:00 PT - December 8, 2022 03:00 PT

Completed - The scheduled maintenance has been completed.
Dec 8, 03:02 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 23:00 PST

Update - We will be undergoing scheduled maintenance during this time.
Dec 6, 11:14 PST

Scheduled - Web Services' vendor, Platform.sh will be performing a routine maintenance to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

The list of sites affected includes but is not limited to:

continuingstudies.sauder.ubc.ca
events.pharmacy.ubc.ca
events.sbqmi.ubc.ca
extendedlearning.ubc.ca
greencollege.ubc.ca
hr.ubc.ca
it.ubc.ca
nursing.ubc.ca
pharmsci.ubc.ca
privacymatters.ubc.ca
qmi.ubc.ca
research.ubc.ca
sba.ubc.ca
students.ubc.ca
vantagecollege.ubc.ca
Dec 6, 11:14 PST

Dec 7, 2022

Open Collections and Chung Application Maintenance, December 7, 2020, 17:00 - 23:00 PT

Completed - The scheduled maintenance has been completed.
Dec 7, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 17:01 PST

Scheduled - The Open Collections and Chung applications will be undergoing maintenance on December 7 from 17:00 to 23:00 PT.

There may be minor service interruptions on search functionality when using the applications during this window.
Dec 6, 14:07 PST

EduCloud Server Maintenance December 7, 2022 16:00-16:30PT

Completed - The scheduled maintenance has been completed.
Dec 7, 16:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 16:01 PST

Scheduled - EduCloud Server management portal will be unavailable for approximately 1 minute during the maintenance window. No other impact is expected.
Dec 7, 14:51 PST

Red Hat Satellite Service Maintenance December 7, 2022 08:00-15:00PT

Completed - The scheduled maintenance has been completed.
Dec 7, 15:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 08:00 PST

Scheduled - The UBC Satellite service will not be available on December 7, 2022 08:00-15:00PT due to server maintenance.

The Red Hat Satellite service provides errata and software updates to all registered Red Hat Linux systems. The service will be unavailable during the maintenance window. Users will be unable to register systems with the service, install software, or patches hosted by the service.

Satellite Organization administrators should review the release notes to ensure their organization is not adversely affected by API or other changes in functionality:

https://access.redhat.com/documentation/en-us/red_hat_satellite/6.11/html-single/release_notes/index
Nov 29, 13:56 PST

Blue (Student Experience of Instruction survey system) Outage - December 7, 2022 11:35 PT

Resolved - Access to Blue has been restored. The root cause to the issue of survey submission statuses reverting to unsubmitted has been identified. The vendor has applied a fix for the issue, and previously submitted responses are maintained and now properly marked as submitted.
Dec 7, 12:55 PST

Investigating - SEI surveys outage: We are aware of an issue affecting SEI Instructor surveys for Vancouver-based courses. Previously saved surveys were marked un-submitted, we are working with the vendor to identify the cause. The SEI survey site will be temporarily unavailable while the vendor investigates this.

We apologize for the disruption and we appreciate your patience.

We will provide an update at 12:30pm, December 7, 2022 (PST).
Dec 7, 11:37 PST

Dec 6, 2022

No incidents reported.

Dec 5, 2022

Workday Intermittent Issue - December 5, 2022 8:00PT

Resolved - The Workday issue has been resolved. Workday will continue to monitor the service if any problems occur.
Dec 5, 12:30 PST

Update - Workday login and access issue has been resolved. Workday and ISC will continue to monitor the service for stabilization. Next update to follow at 12:30 PT.
Dec 5, 11:30 PST

Update - Workday issue seems to have been resolved, but will pend to see if service is stabilized. Next update will be followed up at 11:30PT.
Dec 5, 10:35 PST

Update - Users are experiencing login issues with Workday. Please note that these issues are intermittent. Workday is investigating the issue on their end and are working to resolve. Next Update will be followed up on around 10:30PT or earlier.
Dec 5, 09:30 PST

Update - We are continuing to investigate this issue.
Dec 5, 08:45 PST

Investigating - Currently, users are experiencing login issues with Workday. Please note that these issues are intermittent. Workday is investigating the issue on their end and are working to resolve. Please check back here for updates. Updates will be posted in an hour.
Dec 5, 08:28 PST

EduCloud Server Maintenance November 7, 2022, 10:00 – December 4, 2022, 23:59 PT

Completed - The scheduled maintenance has been completed.
Dec 5, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 10:00 PST

Scheduled - EduCloud Server will be undergoing storage maintenance from November 7, 2022. 10:00 PT to December 4, 2022, 23:59 PT. No service interruptions are expected.
Nov 1, 14:26 PDT

Dec 4, 2022

No incidents reported.

Dec 3, 2022

Workday Scheduled Weekly Maintenance December 2, 2022, 21:00 PT to December 3, 2022, 01:00 PT

Completed - The scheduled maintenance has been completed.
Dec 3, 01:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 21:00 PST

Scheduled - Please be advised that on December 2, 2022, 21:00 PT to December 3, 2022, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Nov 28, 09:40 PST

Dec 2, 2022

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

ServiceNow Email Notifications Slowness

Resolved - This incident has been resolved.
Nov 29, 18:25 PST

Update - ServiceNow is still processing the email notification backlog, and the current estimated time of resolution is now 6:15 pm PT.
Nov 29, 17:37 PST

Investigating - Please note there is currently an issue with ServiceNow email notification processing. All email notifications are queued, and the backlog is slowly clearing. No email notifications will be lost as a result of this issue. The estimated time of resolution to this issue is approximately 5:30 pm PT.
Nov 29, 16:39 PST

Nov 28, 2022

Workday Login Issue - November 28, 2022 11:54 PT

Resolved - Update (14:48 PT)- Workday has resolved the issue as of 14:30 PM
Nov 28, 14:47 PST

Update - UPDATE Monday, November 28 2022 / 1:45 pm America/Los Angeles - 8:00 GMT

We are seeing that most tenants are once again available; however there are still some tenants that are having intermittent performance issues. We want to assure you that we are doing everything to resolve this issue. Our next update will be 2:45pm PT
Nov 28, 13:52 PST

Update - Update: This intermittent issue is still ongoing. Workday is investigating the problem and is doing everything to resolve at their end. Updates will be provided at 1:45pm PT, if not sooner.
Nov 28, 12:48 PST

Investigating - Currently, users are experiencing login issues with Workday. Please note that these issues are intermittent. Workday has confirmed this issue on their end and are working to resolve. Please check back here for updates.
Nov 28, 11:57 PST

Nov 27, 2022

Resolved - This incident has been resolved.
Nov 27, 10:51 PST

Update - We are continuing to investigate this issue.
Nov 27, 10:37 PST

Investigating - We are experiencing issues with access to websites requiring web authentication.
Users are able to get to the log in page but are unable to proceed after entering credentials.

Technicians are currently investigating.
Nov 27, 10:20 PST

Nov 26, 2022

UBC IT Network Maintenance - Network Devices Software Upgrade November 26, 2022, 09:30-20:00 PT

Completed - The scheduled maintenance has been completed.
Nov 26, 20:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 09:30 PST

Scheduled - UBC IT NMC team will perform network devices software upgrades on both Vancouver and Okanagan campuses on November 26, 2022, 09:30-20:00 PT. During the upgrade, there is redundancy in place and no network impact is expected.
Nov 22, 14:26 PST

EduCloud Server Maintenance November 26, 2022, 08:00-16:00 PT

Completed - The scheduled maintenance has been completed.
Nov 26, 16:02 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 08:01 PST

Scheduled - Scheduled maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be performed on November 26, 2022, 08:00-16:00 PT.

Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via other management methods such as RDP and SSH, but will not be able to manage them through the EduCloud Portal.
Nov 15, 13:52 PST

Workday Scheduled Weekly Maintenance November 25, 2022, 21:00 PT to November 26, 2022, 01:00 PT

Completed - The scheduled maintenance has been completed.
Nov 26, 01:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 21:00 PST

Scheduled - Please be advised that on November 25, 2022, 21:00 PT to November 26, 2022, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Nov 21, 08:39 PST

Nov 25, 2022

Nov 24, 2022

Workday login issues November 24, 2022 18.00 PT

Resolved - This incident has been resolved.
Nov 24, 18:16 PST

Update - We are continuing to investigate this issue.
Nov 24, 18:01 PST

Investigating - Users are unable to login to Workday. The team is investigating and will provide another update at 7 pm.
Nov 24, 18:01 PST

CWL Creation Issue - November 23, 2022 20:15PT

Resolved - As of 20:15pm on Wednesday night November 23, 2022, we experienced an issues with new account creation. New/prospective Students, Employees, Guests could not create new accounts and received a time out error. The issue has been resolved as of 9 am this morning. New employees CWLs were not impacted by this issue.
Nov 24, 10:13 PST

Investigating - As of 20:15pm on Wednesday night November 23, 2022, we have been experience issues with new account creation. New/prospective Students, Employees, Guests would be impacted and cannot create CWLs. We are working on resolving the issue and next update will be provided at 10:30 am.
Nov 24, 09:26 PST