UBC Status

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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

To see what services are scheduled for maintenance,
view our Scheduled Outages Calendar

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages

Workday Scheduled Weekly Maintenance May 27, 2022, 21:00 PT to May 28, 2022, 01:00 PT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 21:01 PDT

Scheduled - Please be advised that on May 27, 2022, 21:00 PT to May 28, 2022, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.

Okanagan Campus voicemail message indicator issue - May 17, 2022 - ongoing

Investigating - We have received reports at the Okanagan Campus that the voicemail message indicator light is malfunctioning, and not illuminating on the phone handset when new voicemail arrives. Technicians have investigated and escalated to our vendor for support. We encourage campus staff to be aware of the issue and periodically check voicemail for new messages whilst the issue is resolved. Further updates will be posted as they become available. Thank you for your patience.
May 17, 14:47 PDT

EduCloud Server Maintenance May 24, 2022, 16:00 PT - June 24, 2022, 16:00 PT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 16:00 PDT

Scheduled - The EduCloud Server environment (https://bcnet.educloud.ubc.ca) organizations hosted in Vancouver, Okanagan and Kamloops will be undergoing scheduled maintenance from May 24, 2022, 16:00 PT to June 24, 2022, 16:00 PT.
There are no expected outages to running virtual machines and no impacts to the EduCloud Server Administration Portal.

EduCloud Server Maintenance May 17, 2022 15:00 PT to May 29, 2022 15:00 PT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 15:00 PDT

Scheduled - EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be undergoing scheduled maintenance between May 17th, 2022 and May 29th, 2022.

There will be no impact to running virtual machines. Administrators will be able to manage virtual machines via normal management methods like RDP and SSH, but will not be able to manage them from the EduCloud administration portal.

Campus Wide Login Operational

CWL Web Services Operational

UBC Identity Provider Operational

UBC Identity Broker Operational

Enhanced CWL - MFA Operational

Canvas Operational

Confluence Operational

EduCloud Server Under Maintenance

Management Interface - https://bcnet.educloud.ubc.ca Operational

Management Interface - https://dr.educloud.ubc.ca Operational

Server Infrastructure - Vancouver Under Maintenance

Server Infrastructure - Kamloops Under Maintenance

Email Services Operational

Faculty and Staff Email (FASmail) Operational

UBC Student Email Operational

Mail Relay Operational

Mailing List Operational

Home Drive Operational

Home Drive - Vancouver Operational

Home Drive - Okanagan Operational

Microsoft 365 Operational

OneDrive Operational

Teams Operational

Network - Campus Operational

Network - Hospitals Operational

Network - Okanagan Operational

Network - Point Grey Operational

Network - Robson Square Operational

Network - Wireless Operational

Wireless - Hospitals Operational

Wireless - Okanagan Operational

Wireless - Point Grey Operational

Wireless - Robson Square Operational

Network - VPN Operational

VPN - Okanagan Operational

VPN - Point Grey Operational

Remote Labs Operational

Remote Labs - Vancouver Operational

Remote Labs - Okanagan Operational

SalesForce Operational

ServiceNow Operational

Sharepoint Operational

Student Service Centre Operational

Team Share Operational

Workday Under Maintenance

Other Operational

Other - Vancouver Operational

Other - Okanagan Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Crowdmark Maintenance May 29, 2022, 04:00 - 10:00 PT May 29, 04:00-10:00 PDT

There will be a scheduled Crowdmark maintenance on the morning of Sunday May 29, 2022 from 04:00 - 10:00 PT. Crowdmark will be unavailable for the duration of the maintenance time.

Please email LT.Hub@ubc.ca if you have any questions or concerns. We apologize for any inconvenience this may cause.
Posted on Apr 30, 20:01 PDT

UBC MyVPN Maintenance May 30, 2022, 20:00-22:00 PT May 30, 20:00-22:00 PDT

UBC IT will be performing myVPN maintenance on May 30, 2022, 20:00-22:00 PT.
Users already connected to myVPN should not experience any interruption. New users can still connect as usual.
Posted on May 24, 14:17 PDT

UBC Library Management System patching May 30, 2022, 21:00-22:00 PT May 30, 21:00-22:00 PDT

Voyager servers will undergo maintenance from May 30, 2022, 21:00-22:00 PT.

During this time, users will not be able to login into their My Library accounts or access the public catalogue, which means that renewals, recalls, ASRS and online fines payments will not be available.

If you need any assistance, please contact the Circulation Desk - hxxps://helpdesk.library.ubc.ca/
Posted on May 17, 14:53 PDT

Migrate cdn.ubc.ca to AWS May 31, 2022 07:00 - 08:00 PT May 31, 07:00-08:00 PDT

The CLF files stored at cdn.ubc.ca will be migrated to AWS for improved availability and performance. No changes are being made to the design or functionality of the CLF files themselves and there is no anticipated disruption of service. This upgrade is scheduled to take place at 7:00 AM Pacific Time May 31 2022. For any questions, please contact web.admin@ubc.ca.
Posted on May 24, 14:13 PDT

UBC Hospital Voice Service Maintenance May 31, 2022, 20:00-23:59 PT May 31, 20:00 - Jun 1, 00:00 PDT

The UBC Hospital Voice Service will be undergoing maintenance on May 31, 2022, 20:00-23:59 PT. No impact is anticipated as a result of this change as calls are expected to take a redundant alternate path during this maintenance window.
Posted on May 24, 14:15 PDT

Perceptive Content Email Agent Maintenance June 1, 2022, 12:00-13:00 PT Jun 1, 12:00-13:00 PDT

The email agent of the Perceptive Content PROD system will undergo maintenance on June 1, 2022, 12:00-13:00 PT. The email agent service won't be available during the outage window. All incoming email messages will remain in their respective inbox and will be processed as soon as the agent is back in service. All other Perceptive Content services won't be affected and it's business as usual.
Posted on May 27, 08:00 PDT

SurveyMonkey Apply Maintenance June 1, 2022, 16:00-19:00 PT Jun 1, 16:00-19:00 PDT

The SurveyMonkey Apply platform will undergo scheduled maintenance on June 1, 2022, 16:00-19:00 PT. Users will experience an interruption in service for up to 3 hours.

Please email LT.Hub@ubc.ca if you have any questions or concerns. We apologize for any inconvenience this may cause.
Posted on May 19, 03:36 PDT

University Data Centre UDC Integrating Two New UPS With Existing UPS Strings, June 4, 2022, 20:00 PT - June 5, 2022, 04:00 PT Jun 4, 20:00 - Jun 5, 04:00 PDT

Update - Two new UPS for the University Data Centre are being integrated with two existing UPS strings at this time. No service impact is expected.
May 10, 17:00 PDT

Scheduled - University Data Centre UDC Integrating Two New UPS With Existing UPS Strings, June 4, 2022, 20:00 PT - June 5, 2022, 04:00 PT
May 10, 15:28 PDT

Past Incidents

May 28, 2022

No incidents reported today.

May 27, 2022

UBC Vancouver Campus Emergency Network Maintenance - May 27, 2022, 17:30-18:30 PT

Completed - The scheduled maintenance has been completed.
May 27, 18:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 17:30 PDT

Scheduled - UBC IT will be performing an emergency maintenance on the UBC Vancouver campus network on May 27, 2022 from 17:30 to 18:30 PT.

During the change window there is the possibility of up to 60 seconds of network service interruptions.
May 26, 14:06 PDT

Okanagan Campus - International calling issue May 25, 2022 09:40 PT - ongoing

Resolved - Thank you for your patience. Working with our vendor, we have been able to restore international dialing capabilities to the Okanagan campus. We continue to monitor the situation. If you encounter issues, please submit a ticket via self-service (https://ubc.service-now.com/selfservice) or contact our service desk at 250-807-9000 (x7-9000 internal to campus).
May 27, 13:20 PDT

Update - We apologize for the ongoing inconvenience. We continue to work with our vendor to rectify the issue and are still working to implement a temporary path for international calls. No available estimated time of restoration at this time. Our next update will be 12:00 PT.
May 27, 09:42 PDT

Update - We continue to work with our vendor and implement a temporary path for international calls. We are making progress but do not have an estimated time of restoration. Our next update will be 09:00 PT on Friday May 27.
May 26, 16:33 PDT

Update - We continue to work with our vendor to rectify the issue. Our technicians continue work to establish a temporary path to facilitate international calling. Next update at 13:00 PT.
May 26, 11:14 PDT

Update - We continue to work with our vendor to rectify the issue. We are working on a temporary path to facilitate international calling. Next update at 11:00 PT.
May 26, 09:47 PDT

Update - We continue to work with our vendor to restore services this evening. We apologize for the inconvenience. Next update on May 26, 2022, 09:00 PT.
May 25, 20:31 PDT

Update - Update@17:00: We continue to work with our vendor to rectify the issue. Unfortunately we do not have an estimated time for service restoration. Next update at 20:00 PT
May 25, 17:18 PDT

Update - We continue to work with our vendor to rectify the issue. We endeavour to provide another update at 16:00.
May 25, 15:07 PDT

Update - We continue to work with our vendor to rectify the issue. Thank you for your patience. Next update at 14:30 PT.
May 25, 13:53 PDT

Investigating - The Okanagan campus is currently experiencing issues dialing international calls from the campus phone system. Technicians are aware and currently investigating with our service provider. There is no estimated time for resolution known at this time. An update will be provided at 13:30 PT.
May 25, 12:41 PDT

ServiceNow Upgrade May 26, 2022 21:00 PT to May 27, 2022 01:00 PT

Completed - The scheduled maintenance has been completed.
May 27, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 21:00 PDT

Scheduled - ServiceNow will be undergoing a version upgrade on May 26, 2022 from 21:00 PT to May 27, 2022 01:00 PT.
There is no expected downtime or impact associated with this change.
May 24, 14:26 PDT

May 26, 2022

May 25, 2022

University Data Centre UDC Maintenance May 25, 2022, 17:00-19:00 PT

Completed - The scheduled maintenance has been completed.
May 25, 19:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 17:00 PDT

Update - Two new UPS for the University Data Centre are being energized at this time. No service impact is expected.
May 10, 16:56 PDT

Scheduled - University Data Centre UDC Maintenance May 25, 2022, 17:00-19:00 PT
May 10, 15:26 PDT

May 24, 2022

EduCloud Server Web Portal Maintenance May 24, 2022, 06:30–8:00 PT

Completed - The scheduled maintenance has been completed.
May 24, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 06:30 PDT

Scheduled - The EduCloud Server Web Portal (bcnet.educloud.ubc.ca) will undergo maintenance on May 24, 2022, from 06:30–8:00 PT. There will be a brief service interruption during this maintenance window.
May 17, 14:41 PDT

UBC Vancouver TeamShare and Home Drive Maintenance May 24, 2022, 07:00 - 07:30 PT

Completed - The scheduled maintenance has been completed.
May 24, 07:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 07:02 PDT

Scheduled - UBC Vancouver TeamShare and Home Drive will be undergoing maintenance on May 24, 2022, 07:00 - 07:30 PT. No impact to existing connections expected; however, users may see brief authentication errors on new connections and drive mappings and may need to retry.
May 19, 10:58 PDT

May 23, 2022

No incidents reported.

May 22, 2022

UBC Vancouver Campus Network Maintenance - May 22, 2022, 06:00-12:00 PT

Completed - The scheduled maintenance has been completed.
May 22, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 06:01 PDT

Scheduled - UBC IT will be performing maintenance on the UBC Vancouver campus network on May 22, 2022 from 06:00 to 12:00 PT.

During the change window there will be no service impact.
May 17, 14:50 PDT

May 21, 2022

UBC IT Wireless Network and VPN Maintenance May 21, 2022 11:00-17:00 PT

Completed - The scheduled maintenance has been completed.
May 21, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 11:00 PDT

Scheduled - UBC IT will perform Wireless Network and VPN Maintenance on May 21, 2022 11:00-17:00 PT. This change will affect both UBC campuses, external sites and all Teaching Hospitals.

Existing Wifi sessions will not be affected. The ubcvisitor network will not be affected. Users attempting to establish new VPN or wifi sessions on ubcsecure, eduroam, and ubcprivate may need to attempt connection multiple times.
May 10, 15:25 PDT

May 20, 2022

Purdy Pavilion network outage at UBCH, Friday, May 20th, 2022, 19:00-20:30 PT

Completed - The scheduled maintenance has been completed.
May 20, 20:31 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 19:00 PDT

Scheduled - Due to Switch Maintenance by VCH, There will be network outage from 7:00 pm to 8:30 pm on Friday, May 20th across Purdy Pavilion at UBCH.
May 16, 15:58 PDT

DR EduCloud Server Web Portal Maintenance May 20, 2022, 07:00–8:00 PT

Completed - The scheduled maintenance has been completed.
May 20, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 07:00 PDT

Scheduled - The DR EduCloud Server Web Portal (dr.educloud.ubc.ca) will undergo maintenance on May 20, 2022, from 07:00–8:00 PT. There will be a brief service interruption during this maintenance window.
May 17, 14:43 PDT

UBC SharePoint Maintenance Thursday, May 19, 2022 20:00 PT to Friday, May 20, 2022 02:00 PT

Completed - The scheduled maintenance has been completed.
May 20, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 20:00 PDT

Scheduled - On Thursday, May 19, 2022 from 20:00 PT to Friday, May 20, 2022 02:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites may not be accessible.
May 14, 08:42 PDT

May 19, 2022

Educloud Server Maintenance May 19, 2022, 09:00–16:00 PT

Completed - The scheduled maintenance has been completed.
May 19, 16:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 09:00 PDT

Scheduled - We will be performing maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) on May 19, 2022, from 09:00-16:00 PT. No outages to virtual machines or the management portal are expected.
May 17, 14:45 PDT

May 18, 2022

EduCloud Server Maintenance May 18, 2022, 19:00-23:00 PT

Completed - The scheduled maintenance has been completed.
May 18, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 19:00 PDT

Scheduled - Scheduled network maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be performed on May 18, 2022, 19:00-23:00 PT.

Virtual machines will remain up and running. However, this is a network router related maintenance so there will be a rolling 1 minute network disruption per network on a selected number of networks.
May 10, 15:23 PDT

Kamloops Load Balancer Maintenance May 18, 2022, 13:00-16:00 PT

Completed - The scheduled maintenance has been completed.
May 18, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 13:00 PDT

Scheduled - Maintenance will be performed on the Kamloops Load Balancers on May 18, 2022, 13:00-16:00 PT. No service impact is expected.
May 17, 14:40 PDT

Heather Pavilion Building (VGH) Partial Network Connectivity Issues May 18, 2022, 05:35 PT

Resolved - Network connectivity in the Heather Pavilion building has been restored as of 05:50 PT.
May 18, 05:50 PDT

Investigating - We are currently experiencing network connectivity issues within parts of the Heather Pavilion building at VGH.

Some users may not be able to connect to the internet at this location.

UBC IT technicians are currently investigating the issue.

Our next update is scheduled to be at 07:30 PT.
May 18, 05:35 PDT

May 17, 2022

UBC Faculty and Staff Email (FASmail) Service Maintenance May 17, 2022, 18:00 PT to 23:00 PT

Completed - The scheduled maintenance has been completed.
May 17, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 18:00 PDT

Scheduled - On May 17, 2022, 18:00 PT to 23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) Service. No user impact is anticipated during the maintenance window.
May 14, 08:49 PDT

UBC Student and Alumni Mail (SAM) Service Maintenance May 17, 2022, 18:00 PT to 23:00 PT

Completed - The scheduled maintenance has been completed.
May 17, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 18:00 PDT

Scheduled - On May 17,2022, 18:00 PT to 23:00 PT, UBC IT will perform system maintenance on the Student and Alumni Mail (SAM) Service. No user impact is anticipated during the maintenance window.
May 14, 08:47 PDT

Pay for Print Vancouver and Okanagan, Food Services Meal Plan Maintenance May 17, 2022 20:00 - 23:00 PT

Completed - The scheduled maintenance has been completed.
May 17, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 20:01 PDT

Update - Student Housing Database Maintenance will result in disruption to pay for print, meal plan, child care services, housing payments. Online service center for student housing and community services will be down as well.
May 10, 16:43 PDT

Scheduled - Pay for Print Vancouver and Okanagan, Food Services Meal Plan Maintenance May 17, 2022 20:00 - 23:00 PT
May 10, 15:29 PDT

Campus Security Services (CSEC01) Network Backbone Migration from A21-L21 to A28-L28 May 17, 2022 22:00 - May 17, 2022 22:30 PT

Completed - The scheduled maintenance has been completed.
May 17, 22:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 22:01 PDT

Scheduled - Teknet is working closely with the UBC IT team to assist with network backbone migrations/upgrades for several building networks across campus that currently terminate on an older router pair that is slated for decommission (A21-L21). As part of this decommissioning process, Teknet will be assisting with the migration of the backbone connectivity for the Campus Security network (CSEC01). During this change, the existing backbone links will be physically migrated over to a new router pair (A28-L28), followed by QA and testing. The aim of this project is to improve performance and reliability of the Core Routers and thus improving the overall network performance/reliability of the Campus Security Network.
May 14, 08:45 PDT

Outlook Slowness Issue May 17, 2022, 11:00 PT

Resolved - This incident has been resolved.
May 17, 12:31 PDT

Investigating - Some users are currently experiencing performance issues on Outlook resulting in slowness and lag. Technicians are currently investigating.
May 17, 11:32 PDT

Okanagan campus admin building network disruption May 17 2022, 09:40-09:55 PT

Resolved - The Okanagan campus administration building experienced a network disruption between 09:40 and 09:55 PT. Technicians have responded and restored services. If you continue to experience difficulty connecting to the network please call the Okanagan service desk 250-807-9000.
May 17, 10:11 PDT

May 16, 2022

No incidents reported.

May 15, 2022

Okanagan Campus Network Maintenance May 15, 2022 05:30 - 06:00 PT

Completed - The scheduled maintenance has been completed.
May 15, 06:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 05:30 PDT

Scheduled - The Okanagan campus network will undergo maintenance on Sunday, May 15, 2022 between 05:30 - 06:00 PT. During this time the network will be unavailable for 5-10 minutes.
May 12, 10:08 PDT

May 14, 2022

UBCIT DNS/DHCP Server Maintenance May 14, 2022, 08:30-16:30 PT

Completed - The scheduled maintenance has been completed.
May 14, 16:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:30 PDT

Scheduled - UBC IT will be performing DNS/DHCP server maintenance on May 14, 2022, 08:30-16:30 PT. For properly configured DNS, there should be no interruptions.
Apr 26, 15:15 PDT

EduCloud Server Maintenance May 10, 2022 14:00 PT to May 14, 2022 15:00 PT

Completed - The scheduled maintenance has been completed.
May 14, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 14:00 PDT

Scheduled - EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be undergoing scheduled maintenance between May 10, 2022 and May 14, 2022.

There will be intermittent impact to management of workloads through the EduCloud administration interface. There will be no impact to running workloads and administrators will be able to manage virtual machines via usual remote management methods like RDP and SSH.
May 3, 14:59 PDT

Workday Scheduled Weekly Maintenance May 13, 2022, 21:00 PT to May 14, 2022, 01:00 PT

Completed - The scheduled maintenance has been completed.
May 14, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 21:00 PDT

Scheduled - Please be advised that on May 13, 2022, 21:00 PT to May 14, 2022, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
May 9, 09:37 PDT