UBC Status

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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages

University Endpoint Management System (UEMS) Issue May 12, 2026 08.15 PT

Update - 12 May 2026 - 2:00 PM

UBC IT is continuing to work with Microsoft Support to restore the service. We are working around the clock and appreciate your patience.
Further updates will be shared as more information becomes available.
May 12, 2026 - 14:07 PDT

Update - UBC IT Technicians continue to investigate this issue.
May 12, 2026 - 13:21 PDT

Investigating - Late afternoon on May 11, an issue was identified affecting the University Endpoint Management System (UEMS). The system is currently undergoing maintenance while investigation and recovery work are in progress.
Impact
• No impact to existing managed windows device operations or day-to-day functionality
• Some services may be temporarily affected during this period

Status
Updates will be shared as more information becomes available and as restoration work progresses.

Thank you for your patience and understanding.
May 12, 2026 - 08:14 PDT

Canvas Unavailable May 07, 2026 - 13:22 PT

Update - .
May 12, 2026 - 10:14 PDT

Update - While Instructure has made the Canvas service available again, UBC continues to review prior to providing access for the UBC community.

The university is working to maintain learning continuity for courses already underway as well as those starting later this week and will be contacting affected community members in the coming days regarding these courses. Students and instructors can find course information and resources, while Canvas is unavailable: https://ltic.ubc.ca/canvas-redirect/.

Students, please check your email from UBC regularly, as your instructor or department may contact you directly with updates or instructions.

We also recommend that faculty, staff, and students continue to be vigilant against phishing and follow best practices for protecting their accounts and data, including using strong passwords and enabling multi-factor authentication where available
May 11, 2026 - 14:36 PDT

Update - The university is working to maintain learning continuity for courses starting next week and will be contacting affected community members in the coming days.

As a precautionary measure, we are now advising UBC community members who use Canvas to take the following steps:

- Do not attempt to log into Canvas or Canvas Catalog until UBC IT advises that it is safe to do so; and
- If you logged into Canvas or Canvas Catalog after 12 p.m. PT on Thursday, May 7, please change your CWL password immediately and contact UBC Cybersecurity at security@ubc.ca. Community members can change their CWL password here: https://www.myaccount.ubc.ca/myAccount/.

While Instructure has made the Canvas service available, UBC needs to review security measures prior to providing access for the UBC community.

We also recommend that faculty, staff, and students continue to be vigilant against phishing and follow best practices for protecting their accounts and data, including using strong passwords and enabling multi-factor authentication where available.
May 08, 2026 - 13:05 PDT

Update - The university is working to maintain learning continuity for courses starting next week and will be contacting affected community members in the coming days.

We also recommend that faculty, staff, and students continue to be vigilant against phishing and follow best practices for protecting their accounts and data, including using strong passwords and enabling multi-factor authentication where available.

We will provide more updates as soon as we have them.
May 07, 2026 - 19:08 PDT

Update - .
May 07, 2026 - 19:08 PDT

Investigating - Canvas is unavailable due to a cyber breach of its parent company Instructure. UBC community members should not log into Canvas until further notice.

If you are logged in, please log out immediately and do not log back in until you are notified by UBC IT that is safe to do so. If you have logged in after 12 p.m. PT on Thursday, May 7, please change your CWL password immediately and reach out to security@ubc.ca.

We will provide more updates as soon as we have them.
May 07, 2026 - 13:57 PDT

Campus Wide Login Operational

CWL Web Services Operational

UBC Identity Provider Operational

Multi-factor Authentication (MFA) Operational

UBC Identity Broker Operational

UBC Applicant & Student Federation (idb0) Operational

UBC OpenID Federation (idb1) Operational

UBC Faculty of Medicine and BC Health Authority Federation (idb2) Operational

UBC Beaty Museum of Biodiversity (idb3) Operational

UBC SecureLink Federation (slid) Operational

UBC One-time Link Identity (olid) Operational

UBC -- Identity Verification Operational

Canvas Major Outage

Confluence Operational

EduCloud Server Operational

Management Interface - https://bcnet.educloud.ubc.ca Operational

Management Interface - https://dr.educloud.ubc.ca Operational

Server Infrastructure - Vancouver Operational

Server Infrastructure - Kamloops Operational

Email Services Operational

Faculty and Staff Email (FASmail) Operational

UBC Student Email Operational

Mail Relay Operational

Mailing List Operational

Home Drive Operational

Home Drive - Vancouver Operational

Home Drive - Okanagan Operational

Advanced Research Computing Operational

ARC Sockeye Operational

ARC Chinook Operational

Microsoft 365 Operational

OneDrive Operational

Teams Operational

Network - Campus Operational

Network - Hospitals Operational

Network - Okanagan Operational

Network - Point Grey Operational

Network - Robson Square Operational

Network - Wireless Operational

Wireless - Hospitals Operational

Wireless - Okanagan Operational

Wireless - Point Grey Operational

Wireless - Robson Square Operational

Network - VPN Operational

VPN - Okanagan Operational

VPN - Point Grey Operational

Voice Services Operational

Telephone Service - Vancouver Operational

Telephone Service - Okanagan Operational

Contact Centre - Vancouver Operational

Contact Centre - Okanagan Operational

Remote Labs Operational

Remote Labs - Vancouver Operational

Remote Labs - Okanagan Operational

SalesForce Operational

ServiceNow Operational

Sharepoint Operational

Team Share Operational

Workday Operational

Zoom Operational

Other Operational

Other - Vancouver Operational

Other - Okanagan Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Totem Park (Qelexen House) Network Switch Replacement May 13, 2026 08:00 - May 13, 2026 16:00 PT May `13`, `2026` `08:00`-`16:00` PDT

Network maintenance is being performed at the Totem Park (Qelexen House) Student Residence, involving replacement of aging network infrastructure. During this service window from May 13, 2026 08:00 - May 13, 2026 16:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Posted on May 12, 2026 - 10:57 PDT

Hybrid Cloud Service AWS Network Guardrail Update May 13, 2026 19:00-19:30 PT May `13`, `2026` `19:00`-`19:30` PDT

An existing network guardrail controlling access to AWS account networking infrastructure will be updated on May 13 2026 19:00 - 19:30 PT to enforce access at the AWS Organization Unit levels
Posted on May 12, 2026 - 15:47 PDT

EduCloud Server Maintenance (UBC Okanagan) May 14, 2026, 15:00-18:00 PT May `14`, `2026` `15:00`-`18:00` PDT

The EduCloud Server environment (https://bcnet.educloud.ubc.ca) for Organizations hosted at UBC Okanagan in Kelowna will be undergoing scheduled maintenance on May 14, 2026, 15:00-18:00 PT.

There are no expected outages to running virtual machines and no impacts to the EduCloud Server Administration Portal.
Posted on May 12, 2026 - 15:45 PDT

TouchNet PROD Site Maintenance May 15, 2026 00:00 to 04:00 PT May `15`, `2026` `00:00`-`04:00` PDT

The TouchNet PROD site will be undergoing scheduled maintenance. During the update window the TouchNet PROD site will be offline for logging in by staff as a TouchNet user and for customers making new payments. During this time when the payor clicks "pay now" TouchNet will display a screen informing the payor that the system is off line for maintenance and to try again after the system is back online.

For any questions please contact dpp.support@ubc.ca
Posted on Apr 20, 2026 - 10:14 PDT

UBC SharePoint Maintenance Friday, May 15, 2026 09:00 PT to 17:00 PT May `15`, `2026` `09:00`-`17:00` PDT

On Friday, May 15, 2026 from 09:00 PT to 17:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites will be accessible as no interruptions to the service are expected.
Posted on May 11, 2026 - 11:09 PDT

Okanagan Campus Network Maintenance May 15, 2026, 19:00-22:00 PT May `15`, `2026` `19:00`-`22:00` PDT

Network maintenance will occur for the Okanagan campus on May 15, 2026, 19:00-22:00 PT. No disruption to network services is expected.
Posted on May 12, 2026 - 14:23 PDT

Workday Scheduled Quarterly Maintenance and Weekly Service Update May 15, 2026, 21:00 PT to May 16, 2026, 08:00 PT May `15`, `2026` `21:00` - May `16`, `2026` `08:00` PDT

Please be advised that on May 15, 2026, 21:00 PT to May 16, 2026, 08:00 PT, Workday will be undergoing scheduled maintenance as part of its quarterly service update. During the scheduled maintenance period, Workday will be unavailable for use.
Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Posted on May 11, 2026 - 10:53 PDT

UBC Vancouver Campus Network Maintenance May 16, 2026, 07:00-15:00 PT May `16`, `2026` `07:00`-`15:00` PDT

The UBC Vancouver campus network will undergo maintenance on May 16, 2026, 07:00-15:00 PT. During the maintenance window, intermittent disruptions to network connectivity may be experienced, including internet, cloud services and remote VPN access.
Posted on Apr 21, 2026 - 14:27 PDT

Online Advising Management System (OAMS) Scheduled Maintenance May 20, 2026, 17:30-22:30 PT May `20`, `2026` `17:30`-`22:30` PDT

The Online Advising Management System (OAMS) will undergo scheduled maintenance to facilitate a database upgrade on May 20, 2026, from 17:30 PT to 22:30 PT.
During this time, the service may be unavailable.

Please contact SIS.Support@ubc.ca for any questions or concerns.
Posted on May 12, 2026 - 14:15 PDT

TouchNet TEST site (uCommerce 9.5) Scheduled Maintenance May 22, 2026 05:00 to 17:00 PT May `22`, `2026` `05:00`-`17:00` PDT

The TouchNet TEST site will be undergoing scheduled maintenance. During the update window the TouchNet TEST site will be offline for logging in by staff as a TouchNet user and for making TEST payments.

For any questions please contact dpp.support@ubc.ca
Posted on Apr 20, 2026 - 10:17 PDT

UBCIT eSAM Servers Maintenance May 27, 2026, 20:00-23:00 PT May `27`, `2026` `20:00`-`23:00` PDT

UBCIT will be performing maintenance on the eSAM component and vault servers on May 27, 2026, 20:00-23:00 PT. This change will affect both UBC campuses.

Users will intermittently not be able to login to any servers managed by eSAM, nor retrieve any credentials via the eSAM Web UI throughout the maintenance window.

Any connections terminated while a component is being rebooted can be reconnected to the secondary node. All connections will be terminated and users won't be able to reconnect while we patch the vault servers (which typically lasts around 30 minutes) during this window.
Posted on May 05, 2026 - 12:12 PDT

Past Incidents

May 13, 2026

No incidents reported today.

May 12, 2026

Multi-Factor Authentication Maintenance, May 12, 2026, 18:00 - 21:00 PT

Completed - The scheduled maintenance has been completed.
May 12, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 18:00 PDT

Scheduled - MFA systems will be undergoing system maintenance tonight from 18:00 - 21:00 PT.
There will be intermittent downtime of a few minutes up to 30 minutes impacting VPN authentication and MFA Device Management.
Users who experience errors during this window should try again after a few minutes.
May 12, 13:52 PDT

UBC IT myDNS Service Maintenance May 12, 2026, 17:00-18:00 PT

Completed - The scheduled maintenance has been completed.
May 12, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 17:00 PDT

Scheduled - UBC IT will be performing maintenance on the myDNS Management Server on May 12, 2026, 17:00-18:00 PT.
DNS/DHCP service will not be impacted but access to the myDNS management interface at https://mydns.ubc.ca will be unavailable for up to 40 minutes while maintenance is being performed.
May 12, 15:41 PDT

Totem Park (Hem'lesem) Network Switch Replacement May 12, 2026 08:00 - May 12, 2026 16:00 PT

Completed - The scheduled maintenance has been completed.
May 12, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 08:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
May 11, 16:11 PDT

Scheduled - Network maintenance is being performed at the Hem'lesem House Student Residences, involving replacement of aging network infrastructure. During this service window from May 12, 2026 08:00 - May 12, 2026 16:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
May 11, 16:10 PDT

May 11, 2026

Totem Park (Cesna'em/Shuswap/Kwakiutl) Network Switch Replacement May 11, 2026 08:00 - May 11, 2026 16:00 PT

Completed - The scheduled maintenance has been completed.
May 11, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 11:15 PDT

Scheduled - Network maintenance is being performed at the Cesna'em/Shuswap/Kwakiutl Student Residences, involving replacement of aging network infrastructure. During this service window from May 11, 2026 08:00 - May 11, 2026 16:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
May 11, 11:12 PDT

May 10, 2026

Wireless Network Maintenance May, 10 2026, 09:00 PT to 21:00 PT

Completed - The scheduled maintenance has been completed.
May 10, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 09:00 PDT

Scheduled - The wireless team will be performing network maintenance from May, 10 2026, 09:00 PT to 21:00 PT. During this time, there may be an outage to the ubcvisitor WiFi network at the following sites:

- UBC Vancouver
- UBC Okanagan
- Robson Square
- Smaller remote sites where UBC IT managed wireless networks are available.

This change also impacts devices connected using the Wireless Device Registration Service (WDRS) and any manually registered IoT devices on ubcvisitor.
May 5, 14:51 PDT

OpenStack EduCloud Server Maintenance Vancouver May 10, 2026, 10:00 - 16:00 PT

Completed - The scheduled maintenance has been completed.
May 10, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 10:00 PDT

Scheduled - The OpenStack EduCloud Server environment (https://educloud.ubc.ca) for projects hosted in Vancouver will be undergoing scheduled maintenance on May 10, 2026, 10:00-16:00 PT. There are no expected outages to running virtual machines and no impacts to the OpenStack EduCloud Server Administration Portal.
May 5, 14:42 PDT

Okanagan Campus Network Maintenance May 10, 2026 08:00 – 12:00 PT

Completed - The scheduled maintenance has been completed.
May 10, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 08:00 PDT

Scheduled - Change Summary – UBCO Academic Access Network Software Upgrade
Scheduled Window: May 10, 2026, Sunday, between 8:00–12:00 PT.
Purpose: Software upgrade on Cisco Catalyst 9300 switches to apply security patches and address known vulnerabilities.
Upgrade Path: Cisco IOS-XE 17.12.04 → 17.15.5 (Cisco recommended release).
Impact: Brief, intermittent wired and wireless network interruptions may occur during the maintenance window in the listed buildings.
Buildings Affected: ART, ASC, CCF, CHP, COM, DAY, EDL, EME, FIP, GEO, IA1, IP1, KAL, LIB, LM Suite 600, UCH, OM1, PGF, SCI, UNI, QOT, PBV, NCH
May 5, 12:08 PDT

May 9, 2026

Okanagan Campus Network Maintenance May 9, 2026, 06:30 - 07:30 PT

Completed - The scheduled maintenance has been completed.
May 9, 07:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 06:30 PDT

Scheduled - The Okanagan campus will undergo network maintenance on May 9, 2026 between 06:30 - 07:30 PT. During this time the campus network will experience a 5-10 minute disruption of service.
May 5, 14:50 PDT

Workday Scheduled Weekly Maintenance May 08, 2026, 21:00 PT to May 09, 2026, 00:00 PT

Completed - The scheduled maintenance has been completed.
May 9, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 21:00 PDT

Scheduled - Please be advised that on May 08 2026, 21:00 PT to May 09 2026, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.
Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
May 4, 09:17 PDT

May 8, 2026

Student Communication Tool - Thursday, May 7, 2026, 10:00 - May 8, 2026, 16:00 PT (No Outage)

Completed - The scheduled maintenance has been completed.
May 8, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 10:01 PDT

Scheduled - Student Communication Tool - Thursday, 07 May 2026 10:00 - 08 May 2026 16:00 PT (No Outage)
Service Bulletin Content: Student Communication Tool (SCT)

Date & Time:

Deployment Activities: Thursday, 07 May 2026 10:00 – 11:00 PT
Validation activities: will continue until Friday, 08 May 2026 16:00

What is being deployed and why?
We are deploying minor fixes to the Custom Sender interface, including eliminating duplicate users, resolving freezing issues, and adjusting the default sender.

Key Improvements

SCT

Eliminates freezing issues and duplicate users, and updates the default sender for Staff members.

Who is impacted?

Primary Users:
No impacts.
System Impact & Availability
During Maintenance (120 minutes):

SCT will remain available
After Maintenance:

New features will be immediately available to staff members.
Detailed Feature Information
What is the new way of doing things?
For Student Communication Tool (SCT):

Before:

Sender Role Assignment page experienced freezing/lag.

Duplicate users appeared in the Custom Sender interface

Default sender was set to "No-reply email.

After:

Freezing/lag issues resolved.

Duplicate users removed from the Custom Sender interface.

Default sender updated to "Own email.
May 6, 14:22 PDT

UBC Websites - May 7, 2026, 16:45-17:15 PT

Resolved - This incident has been resolved.
May 8, 13:26 PDT

Monitoring - Some UBC websites were temporarily unavailable from 16:45-17:15 PT. The issue has since been resolved and UBC IT technicians are monitoring performance.

aap.infosec.it.ubc.ca
adc.arts.ubc.ca
alert.med.ubc.ca
apex.med.ubc.ca
api.mylogs.cybersecurity.ubc.ca
app.smartparentcanada.ca
apps.allard.ubc.ca
beeatlas.msl.ubc.ca
beehemolymph.msl.ubc.ca
booking.audiospeech.ubc.ca
cairs.ubc.ca
canlitweb.arts.ubc.ca
caps-cpca.ubc.ca
cardiogen.ca
cf-ms-browser.msl.ubc.ca
chem.ubc.ca
cmu.med.ubc.ca
collections.irshdc.ubc.ca
courses.landfood.ubc.ca
crushftp.med.ubc.ca
datamodel.ubc.ca
dfp.ubc.ca
doi.library.ubc.ca
elentra.pharmsci.ubc.ca
elmacon.org
email-digest.tools.prod.infosec.it.ubc.ca
entrada.med.ubc.ca
fad.med.ubc.ca
forecasting.med.ubc.ca
genebreaker.cmmt.ubc.ca
id.ece.ubc.ca
ifn-interactome.msl.ubc.ca
ildsdermgallery.org
iobs.dentistry.ubc.ca
iris.infosec.it.ubc.ca
learncoding.ok.ubc.ca
legacy.oas.med.ubc.ca
library.ubc.ca
lists.ece.ubc.ca
mild.ubc.ca
monitoring.med.ubc.ca
mrbs.ece.ubc.ca
my.pensions.ubc.ca
my.phas.ubc.ca
mylogs.cybersecurity.ubc.ca
n.files.cybersecurity.ubc.ca
neurocalc.med.ubc.ca
oas.med.ubc.ca
obs.ece.ubc.ca
oc.library.ubc.ca
omero.animalcare.ubc.ca
ontarget.cmmt.ubc.ca
pacs.mriresearch.med.ubc.ca
patientportal.dentistry.ubc.ca
phas.ubc.ca
phish.prod.infosec.it.ubc.ca
professional.sauder.ubc.ca
prom.med.ubc.ca
rap-prd.library.ubc.ca
rooms.med.ubc.ca
secure.dentistry.ubc.ca
skyspark.ok.ubc.ca
space.med.ubc.ca
sshp.cybersecurity.ubc.ca
ta-app.landfood.ubc.ca
ttps.med.ubc.ca
ubcarts.ca
varicarta.msl.ubc.ca
varroa.msl.ubc.ca
vpfo.finpbiprd.ubc.ca
wayfindr.infosec.it.ubc.ca
web.arts.ubc.ca
webhosting.botany.ubc.ca
webmail.ece.ubc.ca
May 7, 17:31 PDT

May 7, 2026

Transmogrifier Migration May 07, 2026 10:00 - 18:00 PT

Completed - The scheduled maintenance has been completed.
May 7, 18:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 10:00 PDT

Scheduled - Transmogrifier will be offline while it is migrated to new hardware.
May 5, 14:53 PDT

Transmogrifier Migration May 07, 2026 10:00 - 18:00 PT

Completed - The scheduled maintenance has been completed.
May 7, 18:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 10:01 PDT

Scheduled - Transmogrifier will be offline while it is migrated to new hardware.
May 5, 14:49 PDT

UBC IT myDNS Service Maintenance May 7, 2026, 17:00-18:00 PT

Completed - The scheduled maintenance has been completed.
May 7, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 17:00 PDT

Scheduled - UBC IT will be performing maintenance on the myDNS Management Server on May 7, 2026, 17:00-18:00.
DNS/DHCP service will not be impacted but access to the myDNS management interface at https://mydns.ubc.ca will be unavailable for up to 40 minutes while maintenance is being performed.
May 5, 14:46 PDT

Enterprise Automation and Solution Delivery services maintenance for Scheduling Activity Transfer from May 7, 2026 8:00 -17:00

Completed - The scheduled maintenance has been completed.
May 7, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 08:00 PDT

Scheduled - Enterprise Automation and Solution Delivery services maintenance for Scheduling Activity Transfer from May 7, 2026 8:00 -17:00

The EASD Team will be releasing software updates that may affect Scheduling services

During this maintenance window there may be a potential interruption to the apps and services for
Release activities will be completed between from May 7, 2026 8:00 - 17:00, validation will continue until 17:00.

Apps/Services:

Bug fixes / Enhancement for Scheduling Activity Transfer
Fixed course section in 2026W Term 2 where they have a start date of January 4th, when start of term should be the 5th

Impacts:

No other impacts to end users.

Reason for maintenance:

IRP Student: Scheduling Activity Transfer bug fixes
May 6, 14:23 PDT

Place Vanier (Mackenzie/Ross/Okanagan) Network Switch Replacement May 7, 2026 08:00 - May 7, 2026 16:00 PT

Completed - The scheduled maintenance has been completed.
May 7, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 12:30 PDT

Scheduled - Network maintenance is being performed at the Margaret Mackenzie, Phyllis Ross and Okanagan Student Residences, involving replacement of aging network infrastructure. During this service window from May 7, 2026 08:00 - May 7, 2026 16:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
May 7, 12:26 PDT

Student Communication Too (SCT) Maintenance May 7, 2026 10:00 - 11:00 PT

Completed - The scheduled maintenance has been completed.
May 7, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 10:00 PDT

Scheduled - Deployment Details
Modified Infrastructure
ubc-iec--appian-web-ad-hoc-communications--1 (v1.0.16 → v1.0.17)
Related Tickets:
• EASD-28685 - Fix for freezing/lag on the Sender Role Assignment page.
• EASD-28691 - Fix for duplicate users appearing in the Custom Sender interface.
• ASD-1883 - Change default sender to "Own email", replacing the current "No-reply email" setting.

________________________________________

What is being deployed and why?
We are deploying minor fixes to the Custom Sender interface, including eliminating duplicate users, resolving freezing issues, and adjusting the default sender.

________________________________________
Expected Service Impact
During Maintenance (60 minutes):
No impacts, SCT will remain available.
After Maintenance:
• New features will be immediately available to staff members.

________________________________________
Key Improvements

SCT
Eliminates freezing issues, duplicate users, and updates the default sender for Staff Members.

________________________________________
Feature Change Summary
For Student Communication Tool (SCT)
Before:
• -Sender Role Assignment page experienced freezing/lag.
• -Duplicate users appeared in the Custom Sender interface.
• -Default sender was set to “Own email”.

After:
• -Freezing/lag issues resolved.
• -Duplicate users removed from the Custom Sender interface.
• -Default sender updated to “No-reply email”.
Questions or Concerns?
Graham Robinson | graham.robinson@ubc.ca

Detailed Release Plan: https://confluence.it.ubc.ca/x/VYVsGg
May 1, 15:18 PDT

UHF Two-Way Radio System Network Maintenance May 7, 2026 05:00 - 07:00 PT

Completed - The scheduled maintenance has been completed.
May 7, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 05:00 PDT

Scheduled - UHF Two-Way Radio System Network will undergo network maintenance on May 7, 2026 05:00 - 07:00 PT and will require reboot as part of the change.
May 5, 14:47 PDT

May 6, 2026

Hybrid Cloud Service - AWS Network Maintenance - May 06, 2026 18:00 - 18:30 PT

Completed - The scheduled maintenance has been completed.
May 6, 18:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 18:00 PDT

Scheduled - We will be performing scheduled maintenance in our AWS environment. There is no expected downtime or disruption during the maintenance window.
May 5, 14:45 PDT

Place Vanier (Mawdsley/Monterrey) Network Switch Replacement May 6, 2026 08:00 - May 6, 2026 16:00 PT

Completed - The scheduled maintenance has been completed.
May 6, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 08:00 PDT

Scheduled - Network maintenance is being performed at the Dorothy Mawdsley and Tec De Monterrey Student Residences, involving replacement of aging network infrastructure. During this service window from May 6, 2026 08:00 - May 6, 2026 16:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
May 5, 13:13 PDT

Online Advising Management System (OAMS) Scheduled Maintenance May 6, 2026, 06:00-09:00 PT

Completed - The scheduled maintenance has been completed.
May 6, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 06:00 PDT

Scheduled - The Online Advising Management System (OAMS) service will be undergoing scheduled maintenance on May 6, 2026, 06:00-09:00 PT
In this regard, the service may not be available within this period.

Please contact SIS.Support@ubc.ca for any questions or concerns.
Apr 29, 14:47 PDT

May 5, 2026

Place Vanier (Korea/Hamber) Network Switch Replacement May 5, 2026 08:00 - May 5, 2026 16:00 PT

Completed - The scheduled maintenance has been completed.
May 5, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 08:00 PDT

Scheduled - Network maintenance is being performed at the Korea House and Aldyen Hamber Student Residences, involving replacement of aging network infrastructure. During this service window from May 5, 2026 08:00 - May 5, 2026 16:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
May 4, 09:56 PDT

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

UBC Vancouver VoIP Phone Service Maintenance May 1, 2026, 20:30 PT - May 2, 2026, 23:59 PT

Completed - The scheduled maintenance has been completed.
May 2, 23:59 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 20:30 PDT

Scheduled - UBC Vancouver VoIP phone service will be undergoing maintenance from May 1, 2026, 20:30 PT to May 2, 2026, 23:59 PT. No impact is expected as a result of this change.
Apr 28, 14:31 PDT

UBC Vancouver Campus Network Maintenance May 2, 2026, 08:00-14:00 PT

Completed - The scheduled maintenance has been completed.
May 2, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 08:00 PDT

Scheduled - The UBC Vancouver campus network will undergo maintenance on May 2, 2026, 08:00-14:00 PT. No user impact is expected during the maintenance window.
Apr 15, 10:00 PDT

University Computer Management System (UCMS) Maintenance May 2, 2026, 00:00-11:00 PT

Completed - The scheduled maintenance has been completed.
May 2, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 00:00 PDT

Scheduled - University Computer Management System (UCMS) Maintenance for Apple devices (Jamf Pro) will be undergoing routine maintenance on May 2, 2026, 00:00-11:00 PT. During this time Apple devices will not be able to contact the server for updates, however no disruption to the use of Apple devices is expected.
Apr 24, 14:31 PDT

Workday Scheduled Weekly Maintenance May 01, 2026, 21:00 PT to May 02, 2026, 00:00 PT

Completed - The scheduled maintenance has been completed.
May 2, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 21:00 PDT

Scheduled - Please be advised that on May 01 2026, 21:00 PT to May 02 2026, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.

Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Apr 27, 11:23 PDT

May 1, 2026

Apr 30, 2026

UBCIT eSAM Servers Maintenance + DR failover exercise April 30, 2026, 20:00-23:00 PT

Completed - The scheduled maintenance has been completed.
Apr 30, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 20:00 PDT

Scheduled - UBCIT will be performing maintenance on the eSAM component and vault servers on APRIL 30, 2026, 20:00-23:00 PT. This change will affect both UBC campuses.

As part of this maintenance window we are also performing a DR failover test in preparation for eSAM's VM migration to OpenStack. Please ensure your systems have their firewall open accordingly to keep connectivity with our eSAM components (please contact the UBCIT IAM team for the requirements).

Users will intermittently not be able to login to any servers managed by eSAM, nor retrieve any credentials via the eSAM Web UI throughout the maintanance window.

Any connections terminated while a component is being rebooted can be reconnected to the secondary node. All connections will be terminated and users won't be able to reconnect while we patch the vault servers (which typically lasts around 30 minutes) during this window.
Apr 13, 08:20 PDT

EASD - Planned maintenance of the Transitgateway connection to UBC resources on April 30th, 2026, 16:00 - 20:00 PT

Completed - The scheduled maintenance has been completed.
Apr 30, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 16:00 PDT

Scheduled - The Enterprise Automation and Solution Delivery (EASD) TransitGateway connection will be switched to AWS Direct Connect during the maintenance window on April 30th, 2026, 16:00 - 20:00 PT

Release Notes
Aviatrix license is expiring. UBCIT is switching to use AWS Direct Connect (DX)

Release Impact
There will be an interruption to all enterprise services for 15 Minutes.
Network traffic from MULE, IEC AWS, and APPIAN to UBC's on-premises resources will be affected.
The services listed below will experience minor disruptions, but are expected to self-recover
- Scheduling
- Official Documents Management
- ACS: Admission Crosswalk Service
- ABS: Admission Batch Services
- ARA: Admission REST API Services
- ARS: Admission Receiver Service
- ERS: EPBC Receiver Service
- ETS: ETS Receiver Service
- UAS: Undergraduate Admission System
- XAS: External Application Service
- Workday
- Tuition Waiver (SFDC - TW)
- EMMS (PlanOn)
- Office of Research Services - Survey Monkey
- OpenAthens
- LinkedIn Learning Students
- Lifeworks
- PHUB-Admin website: Impact type: Unable to Login
- DeDupe website: Impact type: Unable to Login
-DAF websites: Unable to login
- IAM Services:
- - IAM APIs will be impacted. This change is not only for web applications.
- - All APIs including IAM related will be impacted
- - CWL creation and SP_PUID lookup is impacted.
- - All IAM related processes will be impacted including DeDupe
- Common Services
- MedIT
Apr 28, 14:27 PDT

Enterprise Automation and Solution Delivery services maintenance for Exam Management from April 30, 2026 15:00 -17:00 PT

Completed - The scheduled maintenance has been completed.
Apr 30, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 15:00 PDT

Scheduled - Enterprise Automation and Solution Delivery services maintenance for Exam Management from April 30, 2026 15:00 -17:00

The EASD Team will be releasing software updates that may affect Exam services
-During this maintenance window there may be a brief interruption to the apps and services for
-Release activities will be completed between from April 30, 2026 15:00 - 17:00.

Apps/Services:
-Bug fixes / Enhancement for Exam Application and Exam Requirement
--Create a new UI to show final exam schedule for Admin to see as students
--Display 200 exams per page instead of 30
--Create a new shell role for staff to get view-only access for EXMM-A.

Impacts:
-No other impacts to end users.

Reason for maintenance:
-IRP Student: Exams enhancements & bug fixes
Apr 29, 14:48 PDT

M365 Teams Maintenance April 30, 2026, 08:00 PT to May 8, 2026 17:00 PT

Completed - The scheduled maintenance has been completed.
Apr 30, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 08:01 PDT

Scheduled - Starting from April 30, 2026, 08:00 PT to May 8, 2026 17:00 PT, M365 Teams will be undergoing maintenance. No service disruption is expected as a result of this change.
Apr 28, 14:24 PDT

Remote Labs Service Maintenance - Vancouver and Okanagan campuses April 30, 2026, 8:00 - 11:00 PT

Completed - The scheduled maintenance has been completed.
Apr 30, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 08:00 PDT

Scheduled - The Remote Labs service will be undergoing maintenance on April 30, 2026 at 8:00 - 11:00 PT. The maintenance is expected to be 3hrs in duration. During this time, the Remote Labs service will not be available.
Apr 29, 10:41 PDT

Turnitin – Log-in errors – Apr 29, 2026 09:00 PT

Resolved - The vendor has now deployed a fix for the issue. Users should now be able to login to https://turnitin.com.

We apologize for this service disruption. If you have any questions or concerns, please reach out to the LT Hub by emailing LT.hub@ubc.ca.
Apr 30, 10:12 PDT

Update - The vendor continues to work on their fix.

We will provide an update by 1:00 p.m. Pacific Thu Apr 30, 2026.
Apr 30, 08:55 PDT

Identified - The vendor is aware of the issue and is developing a fix.

We will provide another update by 9:00 p.m. Pacific.
Apr 29, 16:50 PDT

Update - The vendor is continuing to investigate the login errors.

We will provide another update by 4:00 p.m. Pacific.
Apr 29, 13:00 PDT

Investigating - Users may be experiencing log-in issues and encounter the error message "There was an error processing your request." when trying to log in to https://turnitin.com. This issue was first reported April 28 at 2:00 p.m. Pacific.

The issue is under investigation with the vendor. We will provide an update by 1:00 p.m. Pacific.
Apr 29, 08:59 PDT

UBC Identity Broker (Keycloak) Upgrade April 30, 2026 07:00 - 08:00 PT

Completed - The scheduled maintenance has been completed.
Apr 30, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 07:01 PDT

Scheduled - The UBC Identity Broker (Keycloak) will be undergoing maintenance on April 30, 2026, 07:00-08:00 PT. The service will be intermittently unavailable during the maintenance window. Authentication and workflow access for the following may be intermittently disrupted:

(1) Applicant and Student workflow (via EduPlanner BC, CWL, SalesForce UNI)
- Applicant Service Centre (ASC)
- UNI CRM
- CWL Account Upgrader (CWLU)
- Science One
- UBC Student Housing and Community Services myAccount (including UBC Card) [includes Faculty/Staff]
- Vidcruiter

(2) CWL creation via the CWL Account Upgrader (CWLU) will be unavailable for:
- Students, learners, applicants, alumni
- LLIS learners

(3) Account Merge Workflow, UBC Secure Link (SLID), One-Time Link ID (OLID)

(4) UBC Faculty of Medicine and BC Health Authority Federation (via CWL or PHSA)
(5) UBC OpenID Federation
(6) Beaty Museum of Biodiversity (Specify7)
(7) Cybersecurity SSH Proxy
(8) Faculty of Medicine Canadian Microbiome Mapping Initiative Data Coordination Centre (CMMI DCC)
(9) UBCO StarRez Housing Portal
(10) UBCV StarRez Housing Portal

Action:
---------
Applicants and students will be required:
- to reinitiate account creation if midway through the process during the maintenance window
- to verify merging/deduplication steps if midway through the process during the maintenance window
Apr 28, 14:29 PDT

UHF Two-Way Radio System Network Maintenance April 30, 2026 05:00 - 07:00 PT

Completed - The scheduled maintenance has been completed.
Apr 30, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 05:00 PDT

Scheduled - UHF Two-Way Radio System Network will undergo network maintenance which require reboot as part of the change.
Apr 21, 14:25 PDT

Apr 29, 2026

LTPS Scheduled Maintenance April 29, 2026, 12:00-17:00 PT

Completed - The scheduled maintenance has been completed.
Apr 29, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 12:00 PDT

Scheduled - Due to scheduled maintenance, LTPS and LTPS UI will be offline tomorrow, Wednesday April 29th, 2026, between 12:00 PM PT and 5:00 PM PT. Any changes to course enrollments in Canvas will be queued up accordingly and processed after the maintenance. The LTPS User Interface will not be available to instructional support staff and other departmental administrators during the maintenance window.
Apr 28, 14:40 PDT

Upcoming Outage – Learner Management (ODMT) April 29, 2026 16:00 - 16:30 PT

Completed - The scheduled maintenance has been completed.
Apr 29, 16:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 16:00 PDT

Scheduled - What is being deployed and why?
We are deploying a critical fix in UDAP (Universal Data Access Platform) to fix Transfer Credits calculations.
Key Improvements
• Transfer Credits (UDAP) – Improve accuracy of Transfer Credits data in UDAP.

Who is impacted?
Primary Users:
• Staff processing transcripts
• Data management and integration teams working with UDAP

Secondary Impact:
• Students will experience temporary inability to access ODMT and CNVM during the two 30-minute outage windows

System Impact & Availability
During Maintenance (Two 30-minute outages):
• ODMT will display a maintenance page to all users during the two 30-minute outages
• Students cannot access ODMT or CNVM during outages
• Staff cannot process orders or update information during outages
• SCT will remain available and is not affected by this maintenance

After Maintenance:
• All systems will return to normal operation
• Transfer Credits data will be complete and accurate

Detailed Feature Information
What is the new way of doing things?

For Staff (UDAP):
Before:
• Downstream processes requiring transfer credits data from UDAP produced incorrect results
After:
• Downstream processes will have accurate transfer credits data from UDAP

Questions or Concerns?
• Olu Ajayi | olu.ajayi@ubc.ca
• Detailed Release Plan | Here
Apr 27, 15:57 PDT

Access UBC Hybrid Cloud Migration - Move to AWS April 28th, 2026, 16:00 - April 29th, 2026, 06:00 PT

Completed - The scheduled maintenance has been completed.
Apr 29, 06:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 16:01 PDT

Scheduled - The AccessUBC service will be unavailable during the migration window.
The Sponsor Guest service will also not be available.
Apr 21, 14:17 PDT

CWL Hybrid Cloud Migration - April 28th, 2026, 16:00 - April 29th, 2026, 06:00 PT

Completed - The scheduled maintenance has been completed.
Apr 29, 06:00 PDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 28, 16:29 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 16:00 PDT

Scheduled - CWL Services will be unavailable during the migration.
Functions unavailable:
- CWL myAccount / Password Changes
- CWL Account Creation / Upgrader
- CWL Admin
- CWL Sponsor Guest
- CWL Web Services / IAM API
- CWL DB services
Apr 21, 14:23 PDT

Scheduled Maintenance

Totem Park (Qelexen House) Network Switch Replacement May 13, 2026 08:00 - May 13, 2026 16:00 PT May 13, 2026 08:00-16:00 PDT

Hybrid Cloud Service AWS Network Guardrail Update May 13, 2026 19:00-19:30 PT May 13, 2026 19:00-19:30 PDT

EduCloud Server Maintenance (UBC Okanagan) May 14, 2026, 15:00-18:00 PT May 14, 2026 15:00-18:00 PDT

TouchNet PROD Site Maintenance May 15, 2026 00:00 to 04:00 PT May 15, 2026 00:00-04:00 PDT

UBC SharePoint Maintenance Friday, May 15, 2026 09:00 PT to 17:00 PT May 15, 2026 09:00-17:00 PDT

Okanagan Campus Network Maintenance May 15, 2026, 19:00-22:00 PT May 15, 2026 19:00-22:00 PDT

Workday Scheduled Quarterly Maintenance and Weekly Service Update May 15, 2026, 21:00 PT to May 16, 2026, 08:00 PT May 15, 2026 21:00 - May 16, 2026 08:00 PDT

UBC Vancouver Campus Network Maintenance May 16, 2026, 07:00-15:00 PT May 16, 2026 07:00-15:00 PDT

Online Advising Management System (OAMS) Scheduled Maintenance May 20, 2026, 17:30-22:30 PT May 20, 2026 17:30-22:30 PDT

TouchNet TEST site (uCommerce 9.5) Scheduled Maintenance May 22, 2026 05:00 to 17:00 PT May 22, 2026 05:00-17:00 PDT

UBCIT eSAM Servers Maintenance May 27, 2026, 20:00-23:00 PT May 27, 2026 20:00-23:00 PDT