UBC Status

This site is currently under development

UBC IT
__

Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages

Kaltura – Poor Performance and Errors – October 2, 2024 14:27 PT

Monitoring - On October 2, 2024, 14:27 PT, Kaltura indicated the Kaltura Enterprise Video platform was experiencing issues with timeouts, loading content and processing uploads. This disruption affects Canvas, Canvas Catalog and the Kaltura Media Portals. Kaltura has been informed of the issue and are investigating.
A fix has been implemented as of 14:47 PT and results are being monitored.
Oct 02, 2024 - 15:12 PDT

Campus Wide Login Operational

CWL Web Services Operational

UBC Identity Provider Operational

Multi-factor Authentication (MFA) Operational

UBC Identity Broker Operational

UBC Applicant & Student Federation (idb0) Operational

UBC OpenID Federation (idb1) Operational

UBC Faculty of Medicine and BC Health Authority Federation (idb2) Operational

UBC SecureLink Federation (slid) Operational

Canvas Operational

Confluence Operational

EduCloud Server Operational

Management Interface - https://bcnet.educloud.ubc.ca Operational

Management Interface - https://dr.educloud.ubc.ca Operational

Server Infrastructure - Vancouver Operational

Server Infrastructure - Kamloops Operational

Email Services Operational

Faculty and Staff Email (FASmail) Operational

UBC Student Email Operational

Mail Relay Operational

Mailing List Operational

Home Drive Operational

Home Drive - Vancouver Operational

Home Drive - Okanagan Operational

Microsoft 365 Operational

OneDrive Operational

Teams Operational

Network - Campus Operational

Network - Hospitals Operational

Network - Okanagan Operational

Network - Point Grey Operational

Network - Robson Square Operational

Network - Wireless Operational

Wireless - Hospitals Operational

Wireless - Okanagan Operational

Wireless - Point Grey Operational

Wireless - Robson Square Operational

Network - VPN Operational

VPN - Okanagan Operational

VPN - Point Grey Operational

Voice Services Operational

Telephone Service - Vancouver Operational

Telephone Service - Okanagan Operational

Contact Centre - Vancouver Operational

Contact Centre - Okanagan Operational

Remote Labs Operational

Remote Labs - Vancouver Operational

Remote Labs - Okanagan Operational

SalesForce Operational

ServiceNow Operational

Sharepoint Operational

Student Service Centre Operational

Team Share Operational

Workday Operational

Other Operational

Other - Vancouver Operational

Other - Okanagan Operational

Zoom Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

eduroam Service Outage - All Vancouver Island Hospital Sites Friday, November 8, 2024 00:00 - 06:00 PT Nov 8, 2024 00:00-06:00 PST

Please be advised that Rogers has informed us that they will be performing maintenance on, Friday November 8, 2024 from 00:00 to 06:00 PDT.

During this window, the eduroam WiFi network may be offline at all of the sites listed as being operated by ‘Vancouver Island Health Authority’ on the wireless coverage page here:

https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/wireless-coverage#notes
Posted on Oct 10, 2024 - 11:11 PDT

Past Incidents

Oct 13, 2024

UBC Identity Provider Maintenance October 13, 2024, 06:00-08:00 PT

Completed - The scheduled maintenance has been completed.
Oct 13, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 06:00 PDT

Scheduled - UBC Identity Provider is undergoing maintenance on October 13, 2024, 06:00-08:00 PT. There is no expected impact to customers.
Oct 8, 15:09 PDT

Oct 12, 2024

Workday Scheduled Weekly Maintenance October 11 2024, 21:00 PT to October 12 2024, 01:00 PT

Completed - The scheduled maintenance has been completed.
Oct 12, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 21:00 PDT

Scheduled - Please be advised that on October 11, 2024, 21:00 PT to October 12, 2024, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Oct 7, 10:18 PDT

Oct 11, 2024

Integration Enablement Centre APPIAN (BPMS) Cloud Platform 2024 R3 Maintenance on Oct 11, 2024 , 01:00 PT - 09:00 PT

Completed - The scheduled maintenance has been completed.
Oct 11, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 01:00 PDT

Scheduled - The Appian UBC Appian PRD (BPMS) site will be offline during the maintenance window on Oct 11, 2024 from 01:00 PT - 09:00 PT

There will be a service interruption of up to 2 hours during the maintenance window between 01:00 ~ 03:00 PT on 11 Oct 2024

All BPMS Applications will auto-recover after reboot.

Impacted applications:

Scheduling Applications:
Special Topics and Variable Credit (STVC)
Standard Time Table (STTM)
Scheduling Menu (SM)
Final Grade Submission (AOC)
Official Documents (ODMT)
Student Direct Stream (SDS)
Document Viewer (DOCV)
Learner Financial Support (LFS)
Role Based Access Control (RBAC)
Student Communications Tool (ADHC)
Course Management (CRSS)
Academic Records (AARS)
Affiliate Student Management Tool (ASMT)
Scheduling Transfers (SCHT)
Custom Organization Management System (COMS)
Exam Management (EXMM)
Integration Error Log (ERRL)
Record Queue Manager (RQM)
TeachEval (SET)
Oct 8, 14:38 PDT

Chemical and Biological Engineering (CHBE01) Network Switch Replacement October 10, 2024, 20:00 PT to October 11, 2024, 04:00 PT

Completed - The scheduled maintenance has been completed.
Oct 11, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 20:00 PDT

Scheduled - Network maintenance is being performed at the Chemical and Biological Engineering building, involving replacement of aging network infrastructure. During this service window from October 10, 2024, 20:00 PT to October 11, 2024, 04:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network and user ports are migrated to new switching infrastructure.
Oct 6, 04:00 PDT

Oct 10, 2024

UBC Faculty and Staff Email (FASmail) and Student and Alumni Mail (SAM) Service Maintenance October 10, 2024, 18:00 - 23:00 PT

Completed - The scheduled maintenance has been completed.
Oct 10, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 18:00 PDT

Scheduled - On October 10, 2024, 18:00-23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) and the Student and Alumni Mail (SAM) Service. No user impact is anticipated during the maintenance window.
Oct 10, 08:27 PDT

UBC SharePoint Maintenance Thursday, October 10, 2024 09:00 PT to 17:00 PT

Completed - The scheduled maintenance has been completed.
Oct 10, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 09:00 PDT

Scheduled - On Thursday, October 10, 2024 from 09:00 PT to 17:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites will be accessible as no interruptions to the service are expected.
Oct 10, 08:25 PDT

Oct 9, 2024

eduroam Service Outage - All Vancouver Island Distributed Medical Program Sites Wednesday October 9, 2024 17:00 - 17:30 PT

Completed - The scheduled maintenance has been completed.
Oct 9, 17:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 17:00 PDT

Scheduled - Please be advised that the Island Health Authority has informed us that they will be performing maintenance tomorrow, Wednesday October 9, 2024 from 17:00 to 17:30 PDT.

This maintenance will be impacting the uplink switch that is responsible for providing connectivity to the eduroam WiFi network at all Vancouver Island based Distributed Medical Program Sites only.

During this window, the eduroam WiFi network may be offline at all of the sites listed as being operated by ‘Vancouver Island Health Authority’ on the wireless coverage page here;

https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/wireless-coverage#notes.
Oct 8, 14:48 PDT

Chemical and Biological Engineering (CHBE01) Network Switch Replacement October 8, 2024, 20:00 PT to October 9, 2024, 05:00 PT

Completed - The scheduled maintenance has been completed.
Oct 9, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 20:00 PDT

Scheduled - Network maintenance is being performed at the Chemical and Biological Engineering building, involving replacement of aging network infrastructure. During this service window from October 8, 2024, 20:00 PT to October 9, 2024, 05:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Oct 6, 04:01 PDT

Oct 8, 2024

UBC phone service Outage – October 7, 2024 11:00 PT

Resolved - Issues with calls to and from external numbers has been resolved.
Oct 8, 06:06 PDT

Update - UBC phone service is currently experiencing a partial service outage.
Calls from and to external numbers are impacted
Calls within UBC should not be affected
This has been escalated to the vendor for further investigation.
Oct 8, 01:19 PDT

Investigating - Some phones are having issues making outbound calls to external numbers.

UBC IT technicians are currently investigating the issue.
Oct 7, 23:34 PDT

Oct 7, 2024

Oct 6, 2024

No incidents reported.

Oct 5, 2024

Workday Scheduled Weekly Maintenance October 4, 2024 21:00 PT to October 5, 2024 01:00 PT

Completed - The scheduled maintenance has been completed.
Oct 5, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 21:00 PDT

Scheduled - Please be advised that on October 4, 2024, 21:00 PT to October 5, 2024, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Oct 1, 08:42 PDT

Oct 4, 2024

University Computer Management System (UCMS) Upgrade October 4, 2024, 19:00-23:59 PT

Completed - The scheduled maintenance has been completed.
Oct 4, 23:59 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 19:00 PDT

Scheduled - The University Computer Management System for Windows (Software Center, OS Deployments, In-Place Upgrades and other PC management capabilities of the service) will be unavailable on October 4, 2024, from 19:00-23:59 PT while we perform an upgrade to Microsoft Configuration Manager.
Oct 1, 14:55 PDT

Gradescope Scheduled Maintenance October 4, 2024, 5:00-6:00 PT

Completed - The scheduled maintenance has been completed.
Oct 4, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 05:00 PDT

Scheduled - There will be a scheduled Gradescope maintenance outage the morning of Friday, October 4, 2024, 5:00-6:00 PT. Gradescope will not be available during this time period.

Please email LT.Hub@ubc.ca if you have any questions or concerns. We apologize for any inconvenience this may cause.
Oct 4, 00:29 PDT

Oct 3, 2024

SITS/eVision Scheduled maintenance on October 3, 2024, 19:00-22:00 PT

Completed - The scheduled maintenance has been completed.
Oct 3, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 19:00 PDT

Scheduled - SITS/e:Vision, including the UBC Graduate Studies Admission System and Sauder Executive Education Registration System, will be offline for scheduled maintenance on Thursday October 3, 2024, from 19:00 to 22:00 PT.
Oct 1, 15:02 PDT

EduCloud Server Maintenance (UBC Okanagan) October 3, 2024, 13:00-16:00 PT

Completed - The scheduled maintenance has been completed.
Oct 3, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 13:00 PDT

Scheduled - The EduCloud Server environment (https://bcnet.educloud.ubc.ca) for Organizations hosted at UBC Okanagan in Kelowna will be undergoing scheduled maintenance on October 3, 2024, 13:00-16:00 PT.

There are no expected outages to running virtual machines and no impacts to the EduCloud Server Administration Portal.
Oct 1, 14:52 PDT

Learning Tools Provisioning Service (LTPS) Maintenance October 3, 2024, 08:00-09:00 PT

Completed - The scheduled maintenance has been completed.
Oct 3, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 08:00 PDT

Scheduled - The Learning Tools Provisioning Service (LTPS) will be unavailable due to scheduled maintenance on October 3, 2024, 08:00-09:00 PT. Any changes to course enrollments in Canvas will be queued up accordingly and processed after the maintenance. The LTPS User Interface will not be available to instructional support staff and other departmental administrators during the maintenance window.
Oct 1, 15:00 PDT

UBC Identity Provider Maintenance October 3, 2024, 06:00-08:00 PT

Completed - The scheduled maintenance has been completed.
Oct 3, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 06:00 PDT

Scheduled - The UBC Identity Provider will be undergoing maintenance on October 3, 2024, 06:00-08:00 PT.
There is no expected service impact.
Oct 1, 14:46 PDT

Oct 2, 2024

FASmail Service Maintenance October 2, 2024, 10:00-12:00 PT

Completed - The scheduled maintenance has been completed.
Oct 2, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 10:00 PDT

Scheduled - On October 2, 2024, 10:00-12:00 PT, UBC IT will be implementing additional security measures to protect UBC from malicious email messages. Any mail server that is not authorized to use a FASmail domain to send email will be rejected. This change will augment existing measures that are already in place.
Aug 20, 14:28 PDT

Oct 1, 2024

UBC Network Maintenance October 1, 2024, 20:30-23:30 PT

Completed - The scheduled maintenance has been completed.
Oct 1, 23:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 20:30 PDT

Scheduled - On October 1, 2024, from 20:30 to 23:30 PT, there will be scheduled network maintenance. During this period, the DNS service will experience a temporary loss of redundancy for approximately 15 minutes.
Sep 24, 13:55 PDT

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.