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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages


All Systems Operational
Campus Wide Login ? Operational
CWL Web Services ? Operational
UBC Identity Provider ? Operational
UBC Identity Broker ? Operational
Enhanced CWL - MFA ? Operational
Canvas ? Operational
Confluence Operational
EduCloud Server ? Operational
Management Interface - https://bcnet.educloud.ubc.ca ? Operational
Management Interface - https://dr.educloud.ubc.ca ? Operational
Server Infrastructure - Vancouver ? Operational
Server Infrastructure - Kamloops ? Operational
Email Services ? Operational
Faculty and Staff Email (FASmail) Operational
UBC Student Email Operational
Mail Relay ? Operational
Mailing List ? Operational
Home Drive Operational
Home Drive - Vancouver ? Operational
Home Drive - Okanagan ? Operational
Microsoft 365 Operational
OneDrive ? Operational
Teams ? Operational
Network - Campus ? Operational
Network - Hospitals ? Operational
Network - Okanagan ? Operational
Network - Point Grey ? Operational
Network - Robson Square ? Operational
Network - Wireless ? Operational
Wireless - Hospitals ? Operational
Wireless - Okanagan ? Operational
Wireless - Point Grey ? Operational
Wireless - Robson Square ? Operational
Network - VPN ? Operational
VPN - Okanagan ? Operational
VPN - Point Grey ? Operational
Voice Services Operational
Telephone Service - Vancouver Operational
Telephone Service - Okanagan Operational
Contact Centre - Vancouver Operational
Contact Centre - Okanagan Operational
Remote Labs Operational
Remote Labs - Vancouver ? Operational
Remote Labs - Okanagan ? Operational
SalesForce Operational
ServiceNow Operational
Sharepoint Operational
Student Service Centre Operational
Team Share ? Operational
Workday Operational
Other Operational
Other - Vancouver ? Operational
Other - Okanagan ? Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Enterprise Active Directory (EAD) Security Enhancement May 29, 2023, 10:00-11:00 PT May 29, 2023 10:00-11:00 PDT
The Enterprise Active Directory (EAD) Domain Controllers' LDAP Signing security policies will be enhanced.

This will require addition adjustment to the following use cases' settings for maintaining full functionality if not already configured for TLS\SSL usage.

- Macintosh Outlook client performing recipient lookups (Global Address List) against EAD
- Macintosh workstation logon configured to EAD
- Legacy Windows workstations logon configured to EAD
- Service Applications using EAD service accounts

Please contact the IT Service Centre (604.822.2008) or reach out to your department's IT Support associate if remediation assistance is required.
Posted on May 23, 2023 - 14:40 PDT
Planned Maintenance to Multiple UBC Enterprise Services on May 29, 2023 10:00-10:15 PT May 29, 2023 10:00-10:15 PDT
The email delivery settings on Rundeck PRD will be updated on May 29, 2023 10:00-10:15 PT, and a restart is mandatory to load new configuration. During the restart Rundeck service will be interrupted up to 15 minutes. Rundeck jobs impacted are impacted during the deployment process, and No impact to Mule API,FASMAIL updates from IAM to Workday, CWL creation, SP_PUID lookup.
Posted on May 23, 2023 - 14:52 PDT
Platform.sh Scheduled Maintenance May 30, 2023, 00:00-03:00 PT May 30, 2023 00:00-03:00 PDT
Web Services' vendor, Platform.sh has scheduled a maintenance window in the Canada (ca-1.platform.sh) region. The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region's projects running on the affected host.

The list of sites affected includes but is not limited to:

continuingstudies.sauder.ubc.ca
events.pharmacy.ubc.ca
events.sbqmi.ubc.ca
extendedlearning.ubc.ca
greencollege.ubc.ca
hr.ubc.ca
it.ubc.ca
nursing.ubc.ca
pharmsci.ubc.ca
privacymatters.ubc.ca
qmi.ubc.ca
research.ubc.ca
sba.ubc.ca
students.ubc.ca
vantagecollege.ubc.ca
Posted on May 25, 2023 - 19:42 PDT
Okanagan Residence Network Maintenance June 1, 2023, 05:00-06:00 PT Jun 1, 2023 05:00-06:00 PDT
The Okanagan Residence Network will be periodically unavailable on June 1, 2023, from 05:00-06:00 PT for scheduled maintenance. Multiple buildings/locations will be affected. During the maintenance, voice, data, and wireless services will be periodically unavailable in the affected buildings.
Posted on May 26, 2023 - 17:19 PDT
ServiceNow Upgrade June 1, 2023, 21:00 PT - June 2, 2023, 02:00 PT Jun 1, 2023 21:00 - Jun 2, 2023 02:00 PDT
ServiceNow will be undergoing a version upgrade from June 1, 2023, 21:00 PT -to June 2, 2023, 02:00 PT
There is no expected downtime or impact associated with this change.
Posted on May 23, 2023 - 14:34 PDT
Okanagan Campus Network Maintenance June 3, 2023, 08:00–09:00 PT Jun 3, 2023 08:00-09:00 PDT
The Okanagan Campus Network will be periodically unavailable on June 3, 2023, 08:00-09:00 PT for scheduled maintenance. Multiple buildings/locations will be affected. During the maintenance, voice, data, and wireless services will be periodically unavailable in the affected buildings.
Posted on May 26, 2023 - 17:22 PDT
Crowdmark Scheduled Maintenance June 4, 2023, 4:00-7:00 PT Jun 4, 2023 04:00-07:00 PDT
Crowdmark will be unavailable on Sunday June 4, 2023 from 4:00 a.m. to 7:00 a.m. PT for scheduled maintenance.

Please contact the LT Hub by emailing LT.Hub@ubc.ca if you have any questions or concerns.
Posted on May 03, 2023 - 12:50 PDT
Planned Maintenance to Multiple UBC Enterprise Services on Jun 07, 2023, 17:00-20:00 PT Jun 7, 2023 17:00-20:00 PDT
Multiple enterprise services will undergo maintenance on Jun 07, 2023, 17:00-20:00 PT, impacting IAM Services,event-recovery-manager,daf-catalog-manager,daf-contract-manager,phub-admin (for merging; impact IAM only),dedupe (dedupe lookup; impact hiring process),rundeck prd,Workday Tenants: PRD. Maintenance will be performed after hours to minimize any potential impacts. During this time there may be a brief interruption to services for up to 5 minutes whilst updates are performed.
Posted on May 23, 2023 - 14:49 PDT
TouchNet Maintenance June 09, 2023, 00:00-04:00 PT Jun 9, 2023 00:00-04:00 PDT
There will be a scheduled TouchNet maintenance on June 09, 2023, 00:00-04:00 PT. During this four-hour period, we expect an outage, and TouchNet will not be accessible.

Please email LT.Hub@ubc.ca if you have any questions or concerns. We apologize for any inconvenience this may cause.
Posted on May 14, 2023 - 06:14 PDT
Q9 DNS/DHCP Server Maintenance June 10, 2023, 08:00-12:00 PT Jun 10, 2023 08:00-12:00 PDT
UBC IT will be performing Q9 DNS/DHCP server maintenance on June 10, 2023, 08:00-12:00 PT. For properly configured DNS, there should be no interruptions.
Posted on May 09, 2023 - 13:51 PDT
Vancouver Campus, Okanagan Campus, and Q9 Network Maintenance June 10, 2023, 12:00-18:00 PT Jun 10, 2023 12:00-18:00 PDT
Vancouver Campus, Okanagan Campus, and Q9 Network will undergo maintenance on June 10, 2023, 12:00-18:00 PT. No service disruption is anticipated during the scheduled maintenance window.
Posted on May 09, 2023 - 13:56 PDT
FASmail Email Domain Authentication Improvements June 14, 2023, 10:00-11:00 PT Jun 14, 2023 10:00-11:00 PDT
On June 14, 2023, 10:00-11:00 PT, UBC IT will implement a new DMARC (Domain-based Message Authentication, Reporting, and Conformance) policy on numerous FASmail email domains. To prevent spoofing, messages sent from these email domain after this date must be sent from FASmail or the UBC Mail Relays. All messages sent from third party servers without SMTP authentication by the FASmail servers or the UBC mail relays may get quarantined by the recipients' mail servers.
Posted on May 09, 2023 - 14:26 PDT
Past Incidents
May 27, 2023

No incidents reported today.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023
Vancouver Campus Network Maintenance May 24, 2023, 21:00-22:30 PT
Completed - The scheduled maintenance has been completed.
May 24, 22:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 21:01 PDT
Scheduled - The Vancouver Campus Network will undergo maintenance on May 24, 2023, 21:00-22:30 PT. A 15-minute outage is expected during the maintenance window.
May 9, 14:04 PDT
May 23, 2023
UBC IT Jira Service, Enabling the Web Firewall May 23, 2023 21:00-23:00 PT
Completed - The scheduled maintenance has been completed.
May 23, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 21:00 PDT
Scheduled - The Web Firewall component of the F5 Load Balancer is being enabled on the JIRA Application. The change date and time is Tuesday, May 23, 2023 from 21:00-23:00. No outages are expected, however, users may encounter an occasional issue with speed of the application, uploading files or editing pages. If you have any questions or concerns, please do not hesitate to contact us. (sis.support@ubc.ca)
May 16, 14:55 PDT
May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023
EduCloud Server Web Portal Maintenance May 20, 2023, 09:00–12:00 PT
Completed - The scheduled maintenance has been completed.
May 20, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 09:00 PDT
Scheduled - The EduCloud Server Web Portal (bcnet.educloud.ubc.ca) will undergo maintenance on May 20, 2023, 09:00-12:00 PT. There will be a brief web portal service interruption during this maintenance window.
May 16, 14:59 PDT
May 19, 2023
EduCloud Server Maintenance (Vancouver) April 15, 2023, 09:00 PT to May 19, 2023, 18:00 PT
Completed - The scheduled maintenance has been completed.
May 19, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 09:00 PDT
Scheduled - The EduCloud Server environment (https://bcnet.educloud.ubc.ca) for Organizations hosted in Vancouver will be undergoing scheduled maintenance from April 15, 2023, 09:00 PT to May 19, 2023, 18:00 PT.

There are no expected outages to running virtual machines and no impacts to the EduCloud Server Administration Portal for Vancouver orgs except during the below dates:
April 15, 2023, 09:00-13:00 PT - Management of NSX Edge Gateway services will be unavailable for Vancouver orgs.
April 29, 2023, 09:00-13:00 PT - Management of org and virtual machines will be unavailable for Vancouver orgs.
Feb 28, 15:28 PST
May 18, 2023
Planned Interruption to Multiple UBC Enterprise Services on May 18, 2023, 17:00-20:00 PT
Completed - The scheduled maintenance has been completed.
May 18, 20:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 17:00 PDT
Scheduled - Multiple enterprise services will undergo maintenance on May 18, 2023, 17:00-20:00 PT, impacting IAM Services, Workday, Tuition Waiver, EMMS(PlanOn), Office Research, Open Athens, Linkedin Learning Students, Lifeworks, PHUB-Admin website, Dedupe website, DAF websites. Maintenance will be performed after hours to minimize any potential impacts. During this downtime there will be a brief interruption to all enterprise services including the following for 15 minutes up to 30 minutes whilst updates are performed.
May 16, 14:22 PDT
Library Online Course Reserves (LOCR) OS Upgrade May 18, 2023, 17:30-19:30 PT
Completed - The scheduled maintenance has been completed.
May 18, 19:33 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 17:30 PDT
Scheduled - The Library Online Course Reserves (LOCR) application and database will be moved to upgraded servers on May 18, 2023, 17:30-19:30 PT. During this period, the database will be on read-only mode and no updates are possible on the Library Course Reserves (LOCR) websites.
May 16, 14:24 PDT
UBC Vancouver TeamShare and Home Drive Maintenance May 17, 2023, 09:00 PT to May 18, 2023, 17:00 PT
Completed - The scheduled maintenance has been completed.
May 18, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 09:01 PDT
Scheduled - UBC Vancouver TeamShare and Home Drive will be undergoing maintenance from May 17, 2023, 09:00 PT to May 18, 2023, 17:00 PT. No end user impact is expected during this window.
May 16, 14:51 PDT
May 17, 2023
Okanagan Campus CBM Payment Forms Maintenance May 17, 2023, 17:00-18:00 PT
Completed - The scheduled maintenance has been completed.
May 17, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 17:01 PDT
Scheduled - Okanagan Campus CBM Payment Forms database servers will undergo maintenance on May 17, 2023, 17:00-18:00 PT. During this time, the CBM Payment Forms will be unavailable.

cbm.ok.ubc.ca
May 16, 14:53 PDT
Qualtrics (UBC Survey Tool ) Upgrade May 17, 2023, 04:00-13:00 PT
Completed - The scheduled maintenance has been completed.
May 17, 15:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 04:02 PDT
Scheduled - On May 17, 2023, 04:00-13:00 PT, Qualtrics, the UBC Survey Tool, will be upgraded. Users will be able to access Qualtrics as usual, as no interruption of service is expected.
May 9, 14:14 PDT
May 16, 2023
Okanagan Campus Network Maintenance May 16, 2023, 20:00-23:00 PT
Completed - The scheduled maintenance has been completed.
May 16, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 20:00 PDT
Scheduled - Network maintenance will occur for the Okanagan campus on May 16, 2023, 20:00-23:00 PT. Users in academic buildings utilizing instructional computer labs will experience a short (5-10 minute) disruption to services during this maintenance window.
May 9, 14:29 PDT
Course Registration Issues May 16, 2023, 02:30 PT
Resolved - The issue has been resolved and students can now register or drop courses normally now. The student registration service (Course Schedule) was intermittently impacted on Monday May 15 from 1:00 am to 9:30 am and Tuesday May 16 from 1:00 am to 8:00 am. Students were unable to add/drop courses during these times and students received an error while trying to save changes to their registration.
May 16, 09:57 PDT
Investigating - We are currently experiencing a technical issue that is affecting course registration. We are actively working on a solution and hope to have it resolved shortly. An update will be posted here once we are operational again.
May 16, 06:58 PDT
May 15, 2023
Student registration down due to message queue broker being unavailable
Resolved - This issue has been resolved. Students can register for courses.
May 15, 09:11 PDT
Identified - In Progress - Students are currently not able to register, technicians has been notified and are currently working on this issue. Estimation time of repair is unknown at this time.
May 15, 09:04 PDT
May 14, 2023

No incidents reported.

May 13, 2023

No incidents reported.

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