This site is currently under development  

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

To see what services are scheduled for maintenance,
view our Scheduled Outages Calendar

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages


In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 23:00 PDT
Scheduled - Please be advised that on July 30, 2021, 23:00 PT to July 31, 2021, 03:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.
For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit please visit Workday This Week.
Identified - We have identified an issue with a very small number of users’ mailboxes. The causes have been identified and we are currently working to have the affected mailboxes restored by end of business day today.”
Jul 30, 12:54 PDT
Campus Wide Login ? Operational
CWL Web Services ? Operational
UBC Identity Provider ? Operational
Enhanced CWL - MFA ? Operational
Canvas ? Operational
Confluence Operational
EduCloud Server ? Operational
Management Interface - https://bcnet.educloud.ubc.ca ? Operational
Management Interface - https://dr.educloud.ubc.ca ? Operational
Server Infrastructure - Vancouver ? Operational
Server Infrastructure - Kamloops ? Operational
Email Services ? Partial Outage
Faculty and Staff Email (FASmail) Partial Outage
UBC Student Email Operational
Mail Relay ? Operational
Mailing List ? Operational
Home Drive Operational
Home Drive - Vancouver ? Operational
Home Drive - Okanagan ? Operational
Microsoft 365 Operational
OneDrive ? Operational
Teams ? Operational
Network - Campus ? Operational
Network - Hospitals ? Operational
Network - Okanagan ? Operational
Network - Point Grey ? Operational
Network - Robson Square ? Operational
Network - Wireless ? Operational
Wireless - Hospitals ? Operational
Wireless - Okanagan ? Operational
Wireless - Point Grey ? Operational
Wireless - Robson Square ? Operational
Network - VPN ? Operational
VPN - Okanagan ? Operational
VPN - Point Grey ? Operational
Remote Labs Operational
Remote Labs - Vancouver ? Operational
Remote Labs - Okanagan ? Operational
SalesForce Operational
ServiceNow Operational
Sharepoint Operational
Skype for Business Operational
Student Service Centre Operational
Team Share ? Operational
Workday Under Maintenance
Other Operational
Other - Vancouver ? Operational
Other - Okanagan ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
UBC Vancouver TeamShare and Home Drive will be undergoing maintenance from July 31, 2021, 08:00 PT to August 1, 2021, 20:00 PT. No end user impact is expected during this window.
Posted on Jul 27, 14:27 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 27, 13:47 PDT
Scheduled - Vancouver campus network will undergo maintenance on July 31, 2021, from 21:00-23:59 PT. During this time, a small number of buildings' network connectivity will be interrupted.
Jul 27, 13:45 PDT
UBC IT NMC team will be performing network maintenance on Vancouver campus on July 31, 2021, 22:00-23:59 PT. During the upgrade, Internet and campus network connectivity may be affected. UBC websites and services behind the impacted firewalls will also be intermittent/inaccessible during the upgrade as well. The stakeholders for affected networks have been notified in advance.
Posted on Jul 6, 15:04 PDT
The UBC Robson Square phone service will be undergoing maintenance for up to 15 minutes on August 3rd between 01:00 and 06:00 PT. No impact is anticipated as a result of this change.
Posted on Jul 12, 12:37 PDT
Planon will be undergoing maintenance on August 3, 2021 between 04.30 - 05.30 PT, in preparation for Planon Warehouse Management Mobile Application. During this time Planon will be unavailable for up to 30 minutes.
Posted on Jul 27, 13:58 PDT
The Campus Wide Budgeting (Hyperion) system is schedule for maintenance on Thursday, August 05, 2021 from 16:00-18:00 PT. The system won't be available during the maintenance schedule.
Posted on Jul 28, 14:12 PDT
We will be performing maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) on August 7, 2021, 08:00-10:00 PT. No outages to virtual machines or the management portal are expected.
Posted on Jul 6, 15:12 PDT
Scheduled maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be performed on August 8, 2021, 08:00-15:00 PT.

Virtual machines running on the Kamloops(Q9) EduCloud vCenter Server will remain up and running. Administrators will be able to manage virtual machines via other management methods such as RDP and SSH, but will not be able to manage them through the EduCloud Portal.
Posted on Jul 13, 14:01 PDT
The UBC Robson Square phone service will be undergoing maintenance for up to 15 minutes on August 12th between 01:00 and 06:00 PT. No impact is anticipated as a result of this change.
Posted on Jul 27, 08:21 PDT
On August 12, 2021, 10:00 - 11:00 PT, the UBC Mail Relay service will be undergoing maintenance. This change will involve some modifications to the blocked attachment list.
Posted on Jun 22, 16:46 PDT
We will be performing maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) on August 14, 2021, 08:00-10:00 PT. No outages to virtual machines or the management portal are expected.
Posted on Jul 6, 15:07 PDT
Scheduled maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be performed on August 15, 2021, 08:00-15:00 PT.

Virtual machines running on the Vancouver EduCloud vCenter Server will remain up and running. Administrators will be able to manage virtual machines via other management methods such as RDP and SSH, but will not be able to manage them through the EduCloud Portal.
Posted on Jul 13, 13:47 PDT
On August 17 @ 9:00 AM we will be updating UBC Okanagan's Group Policy object that manages Windows updates to point our SCCM workstations (Staff/Research) to SCCM for their Microsoft Updates instead of UBC Okanagan's Windows Server Update Services (WSUS). Customers aren't expected to notice any changes to their workstations. This change does not affect Novell/Micro Focus ZENworks clients.
Posted on Jul 27, 15:26 PDT
Scheduled maintenance on the BCNET EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be performed on August 21, 2021, 08:00-17:00 PT.

Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via other management methods such as RDP and SSH, but will not be able to manage them through the EduCloud Portal.
Posted on Jul 13, 14:15 PDT
Past Incidents
Jul 31, 2021

No incidents reported today.

Jul 30, 2021
Completed - The scheduled maintenance has been completed.
Jul 30, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 19:00 PDT
Scheduled - Network maintenance is being performed at the HR MacMillan and Landscape Architecture Annex buildings to facilitate upgrades as part of the Network Switch Replacement Program. During this service window from July 29, 2021, 19:00 PT to July 30, 2021, 05:00 PT, network services will be interrupted as the network backbones and user ports are migrated to the new switching infrastructure, and the connectivity is verified.
Jul 11, 20:37 PDT
Completed - The scheduled maintenance has been completed.
Jul 30, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 20:00 PDT
Scheduled - From July 29, 2021, 20:00 PT to July 30, 2021, 02:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites may not be accessible.
Jul 19, 07:19 PDT
Jul 29, 2021
Resolved - ServiceNow is operational. Vendor identified a network issue and restored services.
Jul 29, 09:58 PDT
Investigating - Technicians are currently investigating the issue.
Jul 29, 09:16 PDT
Jul 28, 2021
Completed - The scheduled maintenance has been completed.
Jul 28, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 17:30 PDT
Scheduled - The Okanagan campus News website news.ok.ubc.ca has been redeveloped and will launch in the evening of July 28, 2021. Site administrators are asked to refrain from entering content during this time.

Please contact the Okanagan campus Web and Applications team by entering a ticket in the UBC Self-Service Portal https://ubc.service-now.com/selfservice
Jul 27, 13:51 PDT
Resolved - Please be advised that some users may have experienced email delivery delays between July 27, 2021 18:00 PT to July 28, 2021 02:00 PT. Technicians have resolved the issue and queued messages are being delivered.”
Jul 28, 02:34 PDT
Jul 27, 2021
Completed - The scheduled maintenance has been completed.
Jul 27, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 21:01 PDT
Scheduled - UBC Library's Digital Projects & Services and IT teams are pleased to announce a significant update to the Open Collections website, to launch on July 27, 2021, 21:00 PT. Based on feedback and usage data collected since Open Collections first launched in 2015, this update is designed to enhance the performance and usability of the item-level pages as well as improve Google Scholar and public search engine indexing.

To remain in line with UBC IT Web Services requirements and policies and current industry standards, this update will also mark the end of support for Internet Explorer (IE) 11 and below. Users visiting Open Collections on these browsers will be presented with a reduced-functionality version of the site and prompted to use an alternative browser.
Jul 20, 13:50 PDT
Jul 26, 2021
Completed - The scheduled maintenance has been completed.
Jul 26, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 22:00 PDT
Scheduled - On July 26, 2021, 22:00-23:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites may not be accessible.
Jul 13, 13:45 PDT
Completed - The scheduled maintenance has been completed.
Jul 26, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 09:01 PDT
Scheduled - UBC Library's new Online Fine Payments System will launch on July 26, 2021, at 11:00 PT, simplifying the process of fine payments for library users.

At launch, all UBC Library cardholders will be able to log into the new system using their Campus-Wide Login (CWL) or their UBCcard Library Barcode and PIN, including all UBC faculty, staff, students, community cardholders, as well as affiliated faculty, staff and students.

Fine payments can be made via the new Online Fine Payments System using a Mastercard, Visa, and Interac Online
Jul 20, 14:08 PDT
Jul 25, 2021

No incidents reported.

Jul 24, 2021
Completed - The scheduled maintenance has been completed.
Jul 24, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 23:01 PDT
Scheduled - Please be advised that on July 23, 2021, 23:00 PT to July 24, 2021, 03:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.
For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Jul 19, 09:55 PDT
Jul 23, 2021
Jul 22, 2021
Completed - The scheduled maintenance has been completed.
Jul 22, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 14:00 PDT
Scheduled - Scheduled maintenance on the DR EduCloud Server environment (https://dr.educloud.ubc.ca) will be performed on July 22, 2021, 14:00-18:00 PT.

Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via other management methods such as RDP and SSH, but will not be able to manage them through the EduCloud Portal.
Jul 13, 13:42 PDT
Jul 21, 2021
Completed - The scheduled maintenance has been completed.
Jul 21, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 10:00 PDT
Scheduled - The Kamloops Q9 Isilon Storage Cluster will be undergoing maintenance from July 19, 2021, 10:00 PT to July 21, 2021, 20:00 PT. No end user impact is expected during this maintenance window.
Jul 13, 14:07 PDT
Jul 20, 2021
Completed - The scheduled maintenance has been completed.
Jul 20, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 14:00 PDT
Scheduled - Scheduled maintenance on the EduCloud Server Development environment (https://bcnet.educloud.ubc.ca) will be performed on July 20, 2021, 14:00-18:00 PT.

Virtual machines running on the Development (PG) EduCloud vCenter Server will remain up and running. Administrators will be able to manage virtual machines via other management methods such as RDP and SSH, but will not be able to manage them through the EduCloud Portal.
Jul 13, 14:14 PDT
Jul 19, 2021
Completed - The scheduled maintenance has been completed.
Jul 19, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 16:00 PDT
Scheduled - The Integration Enablement Centre (IEC) Amazon Web Services (AWS) PostgreSQL Database will undergo maintenance on on July 19 from 16:00 - 20:00 PT

During this time there may be a brief interruption to the service whilst updates are performed. All services will automatically recover.

There is no impact expected for end users.
Jul 13, 14:11 PDT
Completed - The scheduled maintenance has been completed.
Jul 19, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 05:30 PDT
Scheduled - VisualRatex will be undergoing scheduled software maintenance.
Jul 13, 13:35 PDT
Jul 18, 2021

No incidents reported.

Jul 17, 2021
Completed - The scheduled maintenance has been completed.
Jul 17, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 23:01 PDT
Scheduled - Please be advised that on July 16, 2021, 23:00 PT to July 17, 2021, 11:00 PT, Workday will be undergoing scheduled maintenance as part of its quarterly and weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.
For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Jul 12, 09:54 PDT
Completed - The scheduled maintenance has been completed.
Jul 17, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 08:00 PDT
Scheduled - We will be performing maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) on July 17, 2021 from 08:00-10:00 PT. No outages to virtual machines or the management portal are expected.
Jul 6, 15:19 PDT