UBC Status

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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

To see what services are scheduled for maintenance,
view our Scheduled Outages Calendar

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages

EduCloud Server Maintenance November 7, 2022, 10:00 – December 4, 2022, 23:59 PT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 07, 2022 - 10:00 PST

Scheduled - EduCloud Server will be undergoing storage maintenance from November 7, 2022. 10:00 PT to December 4, 2022, 23:59 PT. No service interruptions are expected.

Campus Wide Login Operational

CWL Web Services Operational

UBC Identity Provider Operational

UBC Identity Broker Operational

Enhanced CWL - MFA Operational

Canvas Operational

Confluence Operational

EduCloud Server Operational

Management Interface - https://bcnet.educloud.ubc.ca Operational

Management Interface - https://dr.educloud.ubc.ca Operational

Server Infrastructure - Vancouver Operational

Server Infrastructure - Kamloops Operational

Email Services Operational

Faculty and Staff Email (FASmail) Operational

UBC Student Email Operational

Mail Relay Operational

Mailing List Operational

Home Drive Operational

Home Drive - Vancouver Operational

Home Drive - Okanagan Operational

Microsoft 365 Operational

OneDrive Operational

Teams Operational

Network - Campus Operational

Network - Hospitals Operational

Network - Okanagan Operational

Network - Point Grey Operational

Network - Robson Square Operational

Network - Wireless Operational

Wireless - Hospitals Operational

Wireless - Okanagan Operational

Wireless - Point Grey Operational

Wireless - Robson Square Operational

Network - VPN Operational

VPN - Okanagan Operational

VPN - Point Grey Operational

Remote Labs Operational

Remote Labs - Vancouver Operational

Remote Labs - Okanagan Operational

SalesForce Operational

ServiceNow Operational

Sharepoint Operational

Student Service Centre Operational

Team Share Operational

Workday Operational

Other Operational

Other - Vancouver Operational

Other - Okanagan Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Workday Scheduled Weekly Maintenance December 2, 2022, 21:00 PT to December 3, 2022, 01:00 PT Dec 2, 2022 21:00 - Dec 3, 2022 01:00 PST

Please be advised that on December 2, 2022, 21:00 PT to December 3, 2022, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Posted on Nov 28, 2022 - 09:40 PST

Red Hat Satellite Service Maintenance December 7, 2022 08:00-15:00PT Dec 7, 2022 08:00-15:00 PST

The UBC Satellite service will not be available on December 7, 2022 08:00-15:00PT due to server maintenance.

The Red Hat Satellite service provides errata and software updates to all registered Red Hat Linux systems. The service will be unavailable during the maintenance window. Users will be unable to register systems with the service, install software, or patches hosted by the service.

Satellite Organization administrators should review the release notes to ensure their organization is not adversely affected by API or other changes in functionality:

https://access.redhat.com/documentation/en-us/red_hat_satellite/6.11/html-single/release_notes/index
Posted on Nov 29, 2022 - 13:56 PST

Network Maintenance Faculty of Medicine Clinical Academic Campuses & Affiliated Regional Centres December 8, 2022, 19:00 to December 9, 2022, 06:00 PT Dec 8, 2022 19:00 - Dec 9, 2022 06:00 PST

UBC IT will conduct network maintenance on December 8, 2022, 19:00 to December 9, 2022, 06:00 PT at all UBC Faculty of Medicine sites province-wide (view the complete list here: Clinical Academic Campuses and Affiliated Regional Centres ).

During this outage, the following services will be impacted:
- Video conferencing in Faculty of Medicine academic learning spaces will be unavailable
- Eduroam wireless internet will be intermittent

Faculty of Medicine faculty, staff, and stakeholders have been notified of this scheduled maintenance. Please contact medit.servicedesk@ubc.ca if further details are needed.
Posted on Nov 29, 2022 - 13:58 PST

Vancouver Campus Network Maintenance January 7, 2023, 08:00-20:00 PT Jan 7, 2023 08:00-20:00 PST

Vancouver Campus network will undergo maintenance from 08:00-20:00 PT on January 7, 2023. During this time, various building networks will lose network connectivity for up to two hours. During this time, VPN access may also be briefly affected.
Posted on Nov 15, 2022 - 13:58 PST

Vancouver Campus Network Maintenance January 8, 2023, 07:00-19:00 PT Jan 8, 2023 07:00-19:00 PST

Vancouver Campus network will undergo maintenance January 8, 2023, 07:00-19:00 PT. During this time, various building networks will lose network connectivity for up to two hours.
Posted on Nov 15, 2022 - 14:00 PST

Past Incidents

Dec 1, 2022

No incidents reported today.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

ServiceNow Email Notifications Slowness

Resolved - This incident has been resolved.
Nov 29, 18:25 PST

Update - ServiceNow is still processing the email notification backlog, and the current estimated time of resolution is now 6:15 pm PT.
Nov 29, 17:37 PST

Investigating - Please note there is currently an issue with ServiceNow email notification processing. All email notifications are queued, and the backlog is slowly clearing. No email notifications will be lost as a result of this issue. The estimated time of resolution to this issue is approximately 5:30 pm PT.
Nov 29, 16:39 PST

Nov 28, 2022

Workday Login Issue - November 28, 2022 11:54 PT

Resolved - Update (14:48 PT)- Workday has resolved the issue as of 14:30 PM
Nov 28, 14:47 PST

Update - UPDATE Monday, November 28 2022 / 1:45 pm America/Los Angeles - 8:00 GMT

We are seeing that most tenants are once again available; however there are still some tenants that are having intermittent performance issues. We want to assure you that we are doing everything to resolve this issue. Our next update will be 2:45pm PT
Nov 28, 13:52 PST

Update - Update: This intermittent issue is still ongoing. Workday is investigating the problem and is doing everything to resolve at their end. Updates will be provided at 1:45pm PT, if not sooner.
Nov 28, 12:48 PST

Investigating - Currently, users are experiencing login issues with Workday. Please note that these issues are intermittent. Workday has confirmed this issue on their end and are working to resolve. Please check back here for updates.
Nov 28, 11:57 PST

Nov 27, 2022

Resolved - This incident has been resolved.
Nov 27, 10:51 PST

Update - We are continuing to investigate this issue.
Nov 27, 10:37 PST

Investigating - We are experiencing issues with access to websites requiring web authentication.
Users are able to get to the log in page but are unable to proceed after entering credentials.

Technicians are currently investigating.
Nov 27, 10:20 PST

Nov 26, 2022

UBC IT Network Maintenance - Network Devices Software Upgrade November 26, 2022, 09:30-20:00 PT

Completed - The scheduled maintenance has been completed.
Nov 26, 20:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 09:30 PST

Scheduled - UBC IT NMC team will perform network devices software upgrades on both Vancouver and Okanagan campuses on November 26, 2022, 09:30-20:00 PT. During the upgrade, there is redundancy in place and no network impact is expected.
Nov 22, 14:26 PST

EduCloud Server Maintenance November 26, 2022, 08:00-16:00 PT

Completed - The scheduled maintenance has been completed.
Nov 26, 16:02 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 08:01 PST

Scheduled - Scheduled maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be performed on November 26, 2022, 08:00-16:00 PT.

Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via other management methods such as RDP and SSH, but will not be able to manage them through the EduCloud Portal.
Nov 15, 13:52 PST

Workday Scheduled Weekly Maintenance November 25, 2022, 21:00 PT to November 26, 2022, 01:00 PT

Completed - The scheduled maintenance has been completed.
Nov 26, 01:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 21:00 PST

Scheduled - Please be advised that on November 25, 2022, 21:00 PT to November 26, 2022, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Nov 21, 08:39 PST

Nov 25, 2022

Nov 24, 2022

Workday login issues November 24, 2022 18.00 PT

Resolved - This incident has been resolved.
Nov 24, 18:16 PST

Update - We are continuing to investigate this issue.
Nov 24, 18:01 PST

Investigating - Users are unable to login to Workday. The team is investigating and will provide another update at 7 pm.
Nov 24, 18:01 PST

CWL Creation Issue - November 23, 2022 20:15PT

Resolved - As of 20:15pm on Wednesday night November 23, 2022, we experienced an issues with new account creation. New/prospective Students, Employees, Guests could not create new accounts and received a time out error. The issue has been resolved as of 9 am this morning. New employees CWLs were not impacted by this issue.
Nov 24, 10:13 PST

Investigating - As of 20:15pm on Wednesday night November 23, 2022, we have been experience issues with new account creation. New/prospective Students, Employees, Guests would be impacted and cannot create CWLs. We are working on resolving the issue and next update will be provided at 10:30 am.
Nov 24, 09:26 PST

Nov 23, 2022

UBC IT Domain Name System (DNS) Maintenance November 23, 2022, 19:00-23:30 PT

Completed - The scheduled maintenance has been completed.
Nov 23, 23:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 19:01 PST

Scheduled - UBC IT will be conducting maintenance on its DNS servers on November 23, 2022, 19:00-23:30 PT.

Access to myDNS GUI interface may be intermittent during this time.
Nov 15, 13:56 PST

Nov 22, 2022

EduCloud Server Maintenance November 22, 2022, 19:30-21:30 PT

Completed - The scheduled maintenance has been completed.
Nov 22, 21:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 19:30 PST

Scheduled - Scheduled network maintenance on the EduCloud server environment (https://bcnet.educloud.ubc.ca) will be performed on November 22, 2022, 19:30-21:30 PT.

Virtual machines will remain up and running. However, there will be a few minutes of network disruption per network during the maintenance window for VMs on select few networks.
Nov 22, 14:24 PST

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

Okanagan Campus Content Management System Maintenance November 19, 2022, 08:00-12:00 PT

Completed - The scheduled maintenance has been completed.
Nov 19, 12:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 08:00 PST

Scheduled - The Okanagan Campus Content Management System (CMS) will undergo maintenance on November 19, 2022, 08:00-12:00 PT. During this time the UBCO CMS will have administrative access AND forms disabled. Websites will continue to be available during the maintenance.

Any questions or concerns, please contact the UBC IT Okanagan Web and Applications team by entering a ticket in the UBC Self-Service Portal https://ubc.service-now.com/selfservice.
Nov 15, 13:50 PST

Workday Scheduled Monthly Maintenance and Weekly Service Update November 18, 2022, 21:00 PT to November 19, 2022, 05:00 PT

Completed - The scheduled maintenance has been completed.
Nov 19, 05:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 21:00 PST

Scheduled - Please be advised that on November 18, 2022, 21:00 PT to November 19, 2022, 05:00 PT, Workday will be undergoing scheduled monthly maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Nov 14, 08:35 PST

Nov 18, 2022

Zoom Cloud Recording currently not available, November 18

Resolved - This issue is now resolved
Nov 18, 15:00 PST

Investigating - We are receiving multiple reports on issues with Zoom Cloud Recording currently. The cloud recording server appears to be not reachable and gives “Failed to Connect Could Server” error. This has been reported to Zoom Support and Zoom is currently investigating. hxxps://status.zoom.us/
Nov 18, 13:06 PST

Campus Wide Budgeting (Hyperion) PROD Maintenance November 18, 2022, 8:00-12:00 PT

Completed - The scheduled maintenance has been completed.
Nov 18, 12:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:00 PST

Scheduled - The Campus Wide Budgeting (Hyperion) PROD will be under maintenance on November 18, 2022, 8:00-12:00 PT. All the Hyperion applications/services won't be available during the maintenance schedule.
Nov 17, 08:30 PST

Nov 17, 2022

Learning Technologies Provisioning Service November 17, 2022 17:30-18:00 PT

Completed - The scheduled maintenance has been completed.
Nov 17, 18:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 17:30 PST

Scheduled - The Learning Technologies Provisioning Service (LTPS) will be restarted November 17, 2022 17:30-18:00 PT to resolve a message processing issue. LTPS and the LTPS User Interface (LTPS UI) will be unavailable for approximately 10 minutes during this time window.
Nov 17, 15:58 PST

Okanagan campus voice systems maintenance November 16, 2022, 22:00 - November 17, 2022, 01:00 PT

Completed - The scheduled maintenance has been completed.
Nov 17, 01:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 22:00 PST

Scheduled - The Okanagan campus voice (phone) system will undergo maintenance from November 16, 2022, 22:00 PT to November 17, 2022, 01:00 PT. No voice calling service disruption is expected during this time, however, Hot Desk and Voice Mail services will be intermittently unavailable. Hot desk users are encouraged to read the instructions emailed alerting to service changes after this change.
Nov 8, 13:49 PST