In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 2026 - 21:00 PDT
Scheduled - Please be advised that on October 16, 2026, 21:00 PT to October 17, 2026, 08:00 PT, Workday will be undergoing scheduled maintenance as part of its quarterly service update. During the scheduled maintenance period, Workday will be unavailable for use.
Learn about Workday Support at UBC and other available resources on isc.ubc.ca.

Oct 16, 2026 21:00 - Oct 17, 2026 08:00 PDT
Update - UBC IT is still working with vendors and validating guidance. We plan to share detailed information on Tuesday, October 20, 2026 (afternoon).
Oct 16, 2026 - 15:18 PDT
Investigating - British Columbia has adopted permanent year-round daylight saving time (Pacific Time), with the change scheduled to take effect on November 1. We recognize that some community members may have questions about the impact on calendars, devices, and scheduled meetings.

UBC IT is actively working with Microsoft and Apple to coordinate the required time zone updates for computers, mobile devices, and calendaring services. We anticipate updates from our vendors will begin rolling out next week.

UBC IT plans to provide detailed guidance by October 16 outlining what to expect and any actions that may be required.
Thank you for your patience as we work to ensure a smooth transition.

Oct 09, 2026 - 14:14 PDT
Monitoring - Users may experience slowness with FASmail message delivery (incoming and outgoing) on generic and resource mailboxes. The issue is isolated to mailboxes hosted on our Exchange on-premises environment and does not impact mailboxes that have been migrated to Exchange Online.

Service has been recovered and messages are now being delivered with delayed delivery.

Oct 16, 2026 - 09:54 PDT
Update - This issue is still ongoing. We apologize for the inconvenience. Please continue reaching out to the Integrated Service Centre for questions and support.
Sep 29, 2026 - 16:44 PDT
Investigating - Faculty are unable to view their current or upcoming teaching assignments when using the View My Teaching Schedule report in Workday. The issue is being investigated.

In the meantime, when running the View My Teaching Schedule report in Workday to view teaching assignments, search for the specific academic period in the 'Academic Period' field. For example, for 2026 Winter Term 1, type in "2026 Winter" and press 'Enter'. Select from the academic period options. Select 'OK'.

Please reach out to the Integrated Service Centre for questions and support.

Sep 21, 2026 - 16:17 PDT
Investigating - Microsoft has announced that effective July 13th, 2026, Office applications will no longer be supported on older MacOS and iOS systems, and further, they are removing support for older versions of Office entirely.

• Clients which are running operating systems earlier than the following minimums will no longer be able to edit or save files after the change:
Mac OS – minimum version 12.0 (Monterey)
iOS – minimum version 17.0

• Clients who are using Office 2019 for Mac, regardless of operating system, will be unable to edit or save files after the change.
• Clients who are using Office 2021 for Mac or MS 365 apps on iPhone and iPads will continue to function normally, provided the operating systems are supported (as listed above) and at the following minimum software versions:
Office 2021 for Mac – minimum version 16.83
MS365 apps for iOS – minimum version 2.93

UBC IT strongly recommends that all clients running Office on a Mac, iPhone, or iPad update their operating systems and Office software before July 13th to prevent any disruptions.

For more information, see https://ubc.service-now.com/kb_view.do?sysparm_article=KB0020043

Jul 10, 2026 - 15:48 PDT
Campus Wide Login Operational
CWL Web Services Operational
UBC Identity Provider Operational
Enterprise LDAP (ELDAP) Operational
Multi-factor Authentication (MFA) Operational
UBC Identity Broker Operational
UBC Applicant & Student Federation (idb0) Operational
UBC OpenID Federation (idb1) Operational
UBC Faculty of Medicine and BC Health Authority Federation (idb2) Operational
UBC Beaty Museum of Biodiversity (idb3) Operational
UBC SecureLink Federation (slid) Operational
UBC One-time Link Identity (olid) Operational
UBC -- Identity Verification Operational
Canvas Operational
Confluence Operational
EduCloud Server Operational
Management Interface - https://educloud.ubc.ca Operational
Management Interface - https://educloud.ok.ubc.ca Operational
Server Infrastructure - Vancouver Operational
Server Infrastructure - Okanagan Operational
Email Services Operational
Faculty and Staff Email (FASmail) Operational
UBC Student Email Operational
Mail Relay Operational
Mailing List Operational
Home Drive Operational
Home Drive - Vancouver Operational
Home Drive - Okanagan Operational
Advanced Research Computing Operational
ARC Sockeye Operational
ARC Chinook Operational
Microsoft 365 Operational
OneDrive Operational
Teams Operational
Network - Campus Operational
Network - Hospitals Operational
Network - Okanagan Operational
Network - Point Grey Operational
Network - Robson Square Operational
Network - Wireless Operational
Wireless - Hospitals Operational
Wireless - Okanagan Operational
Wireless - Point Grey Operational
Wireless - Robson Square Operational
Network - VPN Operational
VPN - Okanagan Operational
VPN - Point Grey Operational
Voice Services Operational
Telephone Service - Vancouver Operational
Telephone Service - Okanagan Operational
Contact Centre - Vancouver Operational
Contact Centre - Okanagan Operational
Remote Labs Operational
Remote Labs - Vancouver Operational
Remote Labs - Okanagan Operational
SalesForce Operational
ServiceNow Operational
Sharepoint Operational
Team Share Operational
Workday Under Maintenance
Zoom Operational
Other Operational
Other - Vancouver Operational
Other - Okanagan Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

UBC Vancouver TeamShare Maintenance October 17, 2026, 10:00 PT to October 18, 2026, 16:00 PT Oct 17, 2026 10:00 - Oct 18, 2026 16:00 PDT

UBC Vancouver TeamShare will be undergoing maintenance on October 17, 2026, 10:00 PT to October 18, 2026, 16:00 PT. No end user impact is expected during this window.
Posted on Oct 13, 2026 - 14:06 PDT

EduCloud Server Maintenance October 19, 2026, 14:00–16:00 PT Oct 19, 2026 14:00-16:00 PDT

EduCloud Server Web Portal (educloud.ok.ubc.ca) will undergo maintenance on October 19, 2026, 14:00–16:00 PT. There is no expected impact to running VMs, but there may be brief intermittent outages to the EduCloud web portal during this maintenance window.
Posted on Oct 13, 2026 - 14:08 PDT

Network Database Maintenance October 19, 2026 17:30 - 18:00 PT Oct 19, 2026 17:30-18:00 PDT

The following Network tools will be unavailable during the database maintenance:

- Transmogrifier
- IP Manager
- IP Search
- FileMaker Pro

Posted on Oct 13, 2026 - 14:11 PDT

Learning Tools Provisioning Service Scheduled Maintenance Oct 19, 2026 22:00-23:59 PT Oct 19, 2026 22:00 - Oct 20, 2026 00:00 PDT

The Learning Tools Provisioning Service (LTPS) will be unavailable due to scheduled maintenance on October 19, 2026, 22:00-23:59 PT. Any changes to course enrollments in Canvas will be queued up accordingly and processed after the maintenance. The LTPS User Interface will not be available to instructional support staff and other departmental administrators during the maintenance window.
Posted on Oct 13, 2026 - 14:03 PDT

Pay For Print access tightening to campus networks only October 19, 2026 23:59 PT Oct 19, 2026 23:59 - Oct 20, 2026 00:09 PDT

We will be restricting payforprint.ubc.ca website access to campus networks only. Users from off-campus public networks, including home internet and cellular connections, will be blocked. To access payforprint.ubc.ca from these networks, please connect to myVPN or one of UBC's official Wi-Fi networks first.
Posted on Oct 06, 2026 - 13:48 PDT

Sockeye Maintenance October 20, 2026 09:00 - 18:00 PT Oct 20, 2026 09:00-18:00 PDT

UBC ARC Sockeye will be unavailable on Tuesday, October 20 from 09:00 until 18:00 PT for scheduled maintenance.

User Impact:

1. During this time, you will be unable to log in or transfer data to/from Sockeye, OnDemand, and Chinook.

2. All jobs will be queued. The scheduler will not start any job if its requested walltime overlaps with the
maintenance window, even if resources are available. Only jobs expected to finish before downtime
begins will be scheduled, if resources allow.

3. In rare cases, running jobs may need to be resubmitted. Please checkpoint or complete your jobs before
the maintenance window to avoid lost progress, and check your job queue afterward.

Posted on Oct 08, 2026 - 12:18 PDT

UBCIT eSAM Servers Maintenance October 20, 2026, 20:00-23:00 PT Oct 20, 2026 20:00-23:00 PDT

UBCIT will be performing maintenance on the eSAM component and vault servers on October 20, 2026, 20:00-23:00 PT. This change will affect both UBC campuses.

Users will intermittently not be able to login to any servers managed by eSAM, nor retrieve any credentials via the eSAM Web UI throughout the maintanance window.

Any connections terminated while a component is being rebooted can be reconnected to the secondary node. All connections will be terminated and users won't be able to reconnect while we patch the vault servers (which typically lasts around 30 minutes) during this window.

Posted on Oct 16, 2026 - 12:21 PDT

UBC SharePoint Maintenance Thursday, October 22, 2026 09:00 PT to 17:00 PT Oct 22, 2026 09:00-17:00 PDT

On Thursday, October 22, 2026 from 09:00 PT to 17:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint on-prem sites will be accessible as no interruptions to the service are expected.
Posted on Oct 07, 2026 - 08:12 PDT

Appian Applications Maintenance October 22, 2026, 09:00 PDT to October 23, 2026, 10:00 PDT Oct 22, 2026 09:00 - Oct 23, 2026 10:00 PDT

All Appian applications will undergo a planned system maintenance from October 22, 2026, 09:00 PDT to October 23, 2026, 10:00 PDT. During this time, users may experience brief interruptions or be unable to log in to individual applications.

Impacted applications are:

• Student Communication Tool (SCT)
• Final Grade Submission (FGST)
• Official Document Management Tool (ODMT)
• Learner Financial support application (LFSM)
• Teach Eval (SEC)
• Exam management application (EXMM/EXMMA)
• Activity Transfer application (CRSS)
• Standard Time Table Management application (STTM)
• Academic Records (AARS)
• Role Based Access Control (RBAC)
• Web Comm (COMM)

Disruptions may occur throughout the day as updates are deployed. Please plan accordingly. We apologize for any inconvenience.

Posted on Oct 15, 2026 - 08:29 PDT

University Computer Management System (UCMS) Maintenance October 24, 2026, 00:00-11:00 PT Oct 24, 2026 00:00-11:00 PDT

University Computer Management System (UCMS) Maintenance for Apple devices (Jamf Pro) will be undergoing routine maintenance on October 24, 2026, 00:00-11:00 PT. During this time Apple devices will not be able to contact the server for updates, however no disruption to the use of Apple devices is expected.
Posted on Oct 14, 2026 - 10:15 PDT

University Data Center | Electrical Upgrade pt 2, service not impacted | Oct 26 - Nov 6 2026 0700-1500 PT Oct 26, 2026 07:00 - Nov 6, 2026 14:00 PST

Live electrical work being conducted in University Data Center from Oct 26 - Nov 6 2026, 0700 - 1500 PT. No services are expected to be impacted.
Posted on Oct 06, 2026 - 13:45 PDT

TouchNet TEST Site - Scheduled Maintenance October 30, 2026, 05:00 PT to October 30, 2026, 17:00 PT Oct 30, 2026 05:00-17:00 PDT

The TouchNet TEST site will be undergoing scheduled maintenance. During the update window the TouchNet TEST site will be offline for logging in by staff as a TouchNet user and for making TEST payments.
For any questions please contact dpp.support@ubc.ca

Posted on Sep 18, 2026 - 11:49 PDT

MFA Maintenance Nov 10, 2026, 12:00 - 13:00 PT Nov 10, 2026 12:00-13:00 PST

The Multifactor Authentication (MFA) Service will undergo an upgrade on Nov 10, 2026, 12:00-13:00 PT. No service disruption is expected.
Posted on Sep 29, 2026 - 14:38 PDT

Oct 17, 2026

Completed - The scheduled maintenance has been completed.
Oct 17, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 18:00 PDT
Scheduled - UBC IT will perform scheduled network maintenance at the UBC Vancouver campus on October 16, 2026, from 18:00– Oct 17 2026, 02:00 PT
Brief interruptions to network connectivity are expected during the maintenance window.

Oct 13, 14:10 PDT

Oct 16, 2026

Completed - The scheduled maintenance has been completed.
Oct 16, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 07:00 PDT
Scheduled - Live electrical work being conducted in University Data Center from Oct 13 - 16 2026 0700 - 1500 PT. No services are expected to be impacted.
Oct 6, 13:42 PDT
Resolved - ServiceNow inbound email issues should now be resolved. There may be a slight delay for the next hour while the backlog of messages clears. Teams will continue to monitor performance.
Oct 16, 10:05 PDT
Investigating - There is currently an issue with ServiceNow receiving inbound email messages. Teams are currently investigating.

To report an urgent issue please visit https://it.ubc.ca/selfservice

Oct 16, 09:35 PDT
Completed - The scheduled maintenance has been completed.
Oct 16, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:00 PDT
Scheduled - The TouchNet PROD site will be undergoing scheduled maintenance. During the update window the TouchNet PROD site will be offline for logging in by staff as a TouchNet user and for customers making new payments. During this time when the payor clicks "pay now" TouchNet will display a screen informing the payor that the system is off line for maintenance and to try again after the system is back online.
For any questions please contact dpp.support@ubc.ca

Sep 18, 11:47 PDT
Completed - The scheduled maintenance has been completed.
Oct 16, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 18:01 PDT
Scheduled - UBC IT will perform scheduled network maintenance at the UBC Vancouver campus from October 15, 2026, 18:00 to October 16, 2026, 2:00 PCT
Brief interruptions to network connectivity are expected during the maintenance window.

Oct 13, 14:12 PDT

Oct 15, 2026

Completed - The scheduled maintenance has been completed.
Oct 15, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 18:02 PDT
Scheduled - Okanagan campus network will undergo maintenance on October 15, 2026 from 18:00 PT - 21:00 PT. There is no expected disruption to network connectivity during this maintenance window.
Oct 15, 13:50 PDT
Completed - The scheduled maintenance has been completed.
Oct 15, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 18:00 PDT
Scheduled - CWL account services will be undergoing maintenance on October 15, 2026 18:00-20:00 PT.

During the maintenance window, estimated from 18:10 to 18:20 PT, you will not be able to:
- Change or reset your CWL password (myAccount)
- Create a new CWL account
- Update identity information or merge accounts (CWL Admin, IAM Web Services)
- Sponsor guests or provision workers (AccessUBC)

CWL login will continue to work, as will UBC Wi-Fi, VPN, and other services that use your CWL.

The maintenance window runs until 20:00 PT in case additional time is needed. No action is required.

Sep 29, 15:10 PDT
Completed - The scheduled maintenance has been completed.
Oct 15, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 16:00 PDT
Scheduled - The EduCloud Server environment (https://educloud.ok.ubc.ca) for projects hosted at UBC Okanagan in Kelowna will be undergoing scheduled maintenance on October 15, 2026, 16:00-17:00 PT.

There are no expected outages to running virtual machines and no impacts to the EduCloud Server Administration Portal.

Oct 13, 14:04 PDT
Completed - The scheduled maintenance has been completed.
Oct 15, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 06:00 PDT
Scheduled - UBC IT will be performing scheduled maintenance on the CWL login service (SSO). The service will remain available throughout the maintenance window, and no user action is required.
Sep 29, 14:46 PDT
Completed - The scheduled maintenance has been completed.
Oct 15, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 06:30 PDT
Scheduled - UBCIT eSAM will be undergoing maintenance on October 15, 2026, 06:30 - 07:00 PT. The eSAM web portal will be unavailable during the change window. SSH and RDP proxying sessions would not be affected. No user action is required.
Sep 29, 14:49 PDT

Oct 14, 2026

No incidents reported.

Oct 13, 2026

Completed - The scheduled maintenance has been completed.
Oct 13, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 21:00 PDT
Scheduled - UBC IT will perform scheduled network maintenance at the UBC Vancouver campus on October 13, 2026, from 21:00 to 23:30 PT.
Brief interruptions to network connectivity are expected during the maintenance window.

Oct 13, 14:06 PDT
Completed - The scheduled maintenance has been completed.
Oct 13, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 10:00 PDT
Scheduled - The Kamloops Q9 Isilon Storage Cluster will be undergoing maintenance from October 13, 2026, 10:00 PT to October 14, 2026, 16:00 PT. No end user impact is expected during this maintenance window.
Oct 6, 13:40 PDT

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

Completed - The scheduled maintenance has been completed.
Oct 10, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 21:00 PDT
Scheduled - Please be advised that on October 09, 2026, 21:00 PT to October 10, 2026, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.

Learn about Workday Support at UBC and other available resources on isc.ubc.ca

Oct 6, 11:33 PDT

Oct 9, 2026

Resolved - The disruptions in UBC CMS have now been resolved. Users should now be able to access UBC websites hosted on CMS from both UBC and non-UBC networks. If you have any questions or concerns, please reach out to the LT Hub by emailing LT.Hub@ubc.ca.
Oct 9, 10:07 PDT
Investigating - We are currently seeing intermittent disruptions in UBC CMS. Users may see longer than usual page load times or see a captcha request when accessing UBC CMS websites from non-UBC networks. We are currently investigating the issue and will provide an update when we have more information or when the issue is resolved.
Oct 8, 09:19 PDT
Completed - The scheduled maintenance has been completed.
Oct 9, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 07:00 PDT
Scheduled - The UBC Identity Provider will be under going Systems Maintenance on October 09, 2026 07:00 - 08:00 PT. No outage is expected
Sep 29, 15:21 PDT

Oct 8, 2026

Completed - The scheduled maintenance has been completed.
Oct 8, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 17:00 PDT
Scheduled - The Cybersecurity Confidential Communications website cc.cybersecurity.ubc.ca will be undergoing scheduled maintenance on October 8, 2026, 17:00-19:00 PT. During this time, users will not be able to access this site.
Oct 8, 08:13 PDT
Resolved - The degraded performance issues facing ComPAIR have now been resolved. We apologize for this service disruption. If you have any questions or concerns, please reach out to the LT Hub by emailing LT.Hub@ubc.ca.
Oct 8, 08:28 PDT
Monitoring - We have implemented a fix and ComPAIR is now performing as expected. We are continuing to monitor the tool. If you encounter errors with ComPAIR at this time, please reach out to the LT Hub by emailing LT.Hub@ubc.ca
Oct 7, 15:29 PDT
Investigating - We are currently seeing intermittent degraded performance in ComPAIR. Users may receive a "503 Service Temporarily Unavailable" error when trying to log in to ComPAIR. We are currently investigating the issue and will provide an update when we have more information or when the issue is resolved.
Oct 7, 13:38 PDT

Oct 7, 2026

Completed - The scheduled maintenance has been completed.
Oct 7, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 05:00 PDT
Scheduled - JupyterHub Open will be unavailable due to scheduled maintenance on October 7, 2026, 05:00-06:00 PT.
Oct 6, 13:50 PDT

Oct 6, 2026

Completed - The scheduled maintenance has been completed.
Oct 6, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 17:00 PDT
Scheduled - Multiple enterprise services will undergo maintenance on October 6th, 2026, from 17:00 - 20:00 PT.

Maintenance will be performed after hours to minimize potential impacts.

Release Notes

The following maintenance activities will be completed:

Upgrade EASD AWS Aurora PostgreSQL Database iecrds-prd-11 from v15.17 to v15.18
Apply AWS OS patches
Release Impact

No downtime is expected under normal circumstances.

In the event of an unforeseen issue:

Impacted Services

EASD RDS may experience an interruption of up to 5 minutes during the upgrade. The read-only instance will remain available, so the impact should be limited to applications or integrations connecting to the read-write instance.
DAF data is expected to remain online throughout the maintenance window.
Mule APIs, including services available through api.ubc.ca, may experience intermittent outages if they connect to the read-write instance or if their connection strings have not been updated to use the standby configuration.
Scheduled Rundeck jobs may be delayed during the maintenance window and will be re-run after the outage, where applicable.
All services are expected to recover automatically after the maintenance is completed.

Sep 29, 14:51 PDT

Oct 5, 2026

Completed - The scheduled maintenance has been completed.
Oct 5, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 13:00 PDT
Scheduled - Translink will be undergoing a scheduled maintenance for upassbc.translink.ca and upassbcadmin.translink.ca. The webpages will be briefly unavailable from October 5, 2026 13:00 to October 5, 2026 14:00 PT.

Active users may be logged out during this time and will need to sign in again once the update has been completed.

Oct 2, 14:09 PDT

Oct 4, 2026

Completed - The scheduled maintenance has been completed.
Oct 4, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 08:00 PDT
Scheduled - Starting from October 1, 2026 08:00 PCT to October 4, 2026 17:00 PCT, M365 OneDrive for students will be undergoing maintenance. No service disruption is expected as a result of this change.
Sep 29, 15:13 PDT

Oct 3, 2026

Completed - The scheduled maintenance has been completed.
Oct 3, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 21:00 PDT
Scheduled - Please be advised that on October 02, 2026, 21:00 PT to October 03, 2026, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.

Learn about Workday Support at UBC and other available resources on isc.ubc.ca.

Oct 2, 09:07 PDT