UBC Status

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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages

Outlook Slowness Issue September 21, 2023, 14:30 PT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 2023 - 14:30 PDT

Investigating - We are still currently experiencing intermittent issues with FASmail in Outlook.

Some users may experience Outlook performing slowly and intermittent delays.

UBC IT technicians are currently investigating the issue.
Sep 21, 2023 - 10:56 PDT

Update - We are continuing to monitor for any further issues.
Sep 20, 2023 - 11:56 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 2023 - 11:55 PDT

Investigating - We are currently experiencing intermittent issues with FASmail in Outlook.

Some users may experience Outlook performing slowly and intermittent delays.

UBC IT technicians are currently investigating the issue.
Sep 20, 2023 - 10:09 PDT

MathWorks Account Creation (MATLAB) Issues September 8, 2023

Monitoring - A workaround has been put in place for this issue. This issue only impacts users who are obtaining a MATLAB license for the very first time (existing MathWorks account holders renewing licenses are not affected). Please see the link below to ensure the prerequisites are met before ordering a MATLAB license.

https://ubc.service-now.com/kb_view.do?sysparm_article=KB0016447

For further assistance, please contact the IT Service Centre at https://it.ubc.ca/got-question-about-it-products-and-support
Sep 13, 2023 - 11:51 PDT

Update - We are continuing to work on a fix for this issue.
Sep 08, 2023 - 17:16 PDT

Identified - UBC IT has identified the issue and is working with the vendor on a workaround. Existing MathWorks account holders are not affected and are able to obtain MATLAB licenses.
Sep 08, 2023 - 17:15 PDT

Investigating - Some users are experiencing issues creating a new MathWorks account, which is required to obtain a MATLAB license. Users experiencing the issue are unable to create the MathWorks account even after using a UBC email address. UBC IT is investigating the issue with the vendor.
Sep 08, 2023 - 13:15 PDT

Microsoft Outlook meeting invites automatically including MS Team meetings July 24, 2023

Update - The fix deployment is progressing slower than initially expected by Microsoft. They are actively monitoring the environment and UBC IT is investigating.
Aug 03, 2023 - 15:58 PDT

Update - Microsoft is aware of this issue and is rolling out a fix that is expected to reach all affected users by Friday, August 4, 2023. Microsoft has promised a progress update on that date. Note that this fix may require an update of the Office Suite.
Jul 31, 2023 - 15:12 PDT

Identified - We have received confirmation from Microsoft that they recently made changes to the Teams meeting add-in for the Outlook desktop client, which resulted in this issue. They are currently in the process of building and validating a fix. We will provide more details on the deployment date and remediation timeline when we have more information from Microsoft.
Jul 25, 2023 - 14:52 PDT

Investigating - Some users maybe be experiencing issues with Microsoft Outlook automatically inserting Teams Meeting links in meeting invites.

UBC IT technicians are currently investigating the issue.
Jul 24, 2023 - 13:16 PDT

Zoom Urgent Security Update

Monitoring - Zoom has identified a vulnerability in Zoom Desktop Clients 5.15.0 (Windows/macOS), 5.15.1 (Windows), and certain other products (i.e., iOS, Android, Linux, Zoom Rooms, SDK) - primarily versions 5.15.0. If you are on these versions you will be prompted to update before you can join meetings and these versions will no longer be available for download.

The full list of affected products and versions can be found in our latest Zoom Security Bulletin https://click.zoom.us/e/84442/st-security-security-bulletin-/c55rg3/4777921256?h=h5ZVN3FoPA9McPVhvlMShU2KYEz2404j6DlvAG9YUi8.
Jun 30, 2023 - 15:44 PDT

Campus Wide Login

Operational

CWL Web Services

Operational

UBC Identity Provider

Operational

UBC Identity Broker

Operational

Enhanced CWL - MFA

Operational

Canvas

Operational

Confluence Operational

EduCloud Server

Operational

Management Interface - https://bcnet.educloud.ubc.ca

Operational

Management Interface - https://dr.educloud.ubc.ca

Operational

Server Infrastructure - Vancouver

Operational

Server Infrastructure - Kamloops

Operational

Email Services

Degraded Performance

Faculty and Staff Email (FASmail) Degraded Performance

UBC Student Email Operational

Mail Relay

Operational

Mailing List

Operational

Home Drive Operational

Home Drive - Vancouver

Operational

Home Drive - Okanagan

Operational

Microsoft 365 Operational

OneDrive

Operational

Teams

Operational

Network - Campus

Operational

Network - Hospitals

Operational

Network - Okanagan

Operational

Network - Point Grey

Operational

Network - Robson Square

Operational

Network - Wireless

Operational

Wireless - Hospitals

Operational

Wireless - Okanagan

Operational

Wireless - Point Grey

Operational

Wireless - Robson Square

Operational

Network - VPN

Operational

VPN - Okanagan

Operational

VPN - Point Grey

Operational

Voice Services Operational

Telephone Service - Vancouver Operational

Telephone Service - Okanagan Operational

Contact Centre - Vancouver Operational

Contact Centre - Okanagan Operational

Remote Labs Operational

Remote Labs - Vancouver

Operational

Remote Labs - Okanagan

Operational

SalesForce Operational

ServiceNow Operational

Sharepoint Operational

Student Service Centre Operational

Team Share

Operational

Workday Operational

Other Operational

Other - Vancouver

Operational

Other - Okanagan

Operational

Zoom Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Platform.sh Scheduled Maintenance September 24, 2023, 23:00 to September 25, 2023, 06:00 Sep 24, 2023 23:00 - Sep 25, 2023 06:00 PDT

Web Services' vendor, Platform.sh will be performing maintenance in the Canada (ca-1.platform.sh) region to release the latest features, bug fixes, and performance updates. All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

The list of sites affected includes but is not limited to:

continuingstudies.sauder.ubc.ca
events.pharmacy.ubc.ca
events.sbqmi.ubc.ca
extendedlearning.ubc.ca
greencollege.ubc.ca
hr.ubc.ca
it.ubc.ca
nursing.ubc.ca
pharmsci.ubc.ca
privacymatters.ubc.ca
qmi.ubc.ca
research.ubc.ca
sba.ubc.ca
students.ubc.ca
vantagecollege.ubc.ca
Posted on Sep 22, 2023 - 19:39 PDT

UBC Identity Broker Service Deployment, September 25, 2023, 07:00 to September 30, 2023, 20:00 PT Sep 25, 2023 07:00 - Sep 30, 2023 20:00 PDT

The Applicant & Student Federation workflows in UBC Identity Broker service are currently being implemented as part of the Student IRP Program.

The service will be launched on October 6, 2023.
Posted on Sep 19, 2023 - 14:55 PDT

Kaltura Enterprise Video Platform Maintenance September 25, 08:00 to September 26, 08:00 2023 PT Sep 25, 2023 08:00 - Sep 26, 2023 08:00 PDT

UBC migrated to the Kaltura Canadian Cloud on May 1st 2023. Some traffic is still directed to the Kaltura service hosted on-premise at UBC and will be transparently redirected to the Kaltura Canadian Cloud. Users will experience an error or media playback will fail when viewing embedded playlists within the UBC hosted Kaltura environment.
Posted on Sep 19, 2023 - 15:05 PDT

Integration Enablement Centre Service Maintenance for PHUB Admin & Dedupe Tool September 29, 2023, 00:01-23:59 PT Sep 29, 2023 00:00 - Sep 30, 2023 00:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 19, 2023 - 15:01 PDT

Scheduled - Impact on: End Users of PHUB Admin Tool and Dedupe tool
There will be interruptions of services during deployment activities.
The PHUB Admin & Dedupe Tools will not be accessible during this time.
Maintenance page will be visible when end user attempts to access the tools during this time.

Reason for maintenance:
Deploy new version of PHUB Admin Tool (include Block Allocation Tool, Search, Merge Opportunity & Merge Tool)
Deploy new version of Dedupe Tool
Release Plan: https://confluence.it.ubc.ca/x/VWjTEg
Sep 19, 2023 - 15:01 PDT

Student Housing and Community Services Online Service Centre Update October 3, 2023, 06:30-07:30 PT Oct 3, 2023 06:30-07:30 PDT

Student Housing and Community Services Online Service Centre will unavailable on October 3, 2023, 06:30-07:30 PT. Pay For Print services may be unavailable for 10 minutes.
Posted on Sep 19, 2023 - 15:03 PDT

UNI and Go Global Salesforce scheduled maintenance October 3, 2023, 08:00 -17:00 PT Oct 3, 2023 08:00-17:00 PDT

Please be advised that on Oct 3 , 2023, 08:00 PT to 17:00 PT, Undergraduate Programs and Admissions (UPA) Salesforce pages and Go Global Application portals will be undergoing scheduled maintenance. Duration this time there may not be access for students to create an account, register for an event, submit their information on the Keep in touch form, submit a webform inquiry, or request a guide. The other sections of the UPA site such as Programs, Applying to UBC will not be affected. For Go Global application portal, applicants and partner universities may not be able to login to process Go Global applications.
Posted on Sep 19, 2023 - 14:59 PDT

Sauder Salesforce (RHL and BCC) Scheduled Maintenance October 3 2023, 08:00 - 17:00 PT Oct 3, 2023 08:00-17:00 PDT

Please be advised that on Oct 3 , 2023, 08:00 PT to 17:00 PT, Sauder Salesforce systems will be undergoing scheduled maintenance. During this time there may not be access for both backend users and portal access for applicants and referees.
Posted on Sep 19, 2023 - 14:57 PDT

University Computer Management System (UCMS) Maintenance October 4, 2023 @ 20:00 Oct 4, 2023 20:00-23:59 PDT

University Computer Management System (UCMS) Maintenance for Apple devices (Jamf Pro) will be undergoing routine maintenance on October 4, 2023 @ 20:00. During this time Apple devices will not be able to contact the server for updates, however no disruption to use of Apple devices is expected.
Posted on Sep 06, 2023 - 22:16 PDT

Past Incidents

Sep 23, 2023

Workday Scheduled Weekly Maintenance

Completed - The scheduled maintenance has been completed.
Sep 23, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 21:00 PDT

Scheduled - Please be advised that on September 22, 2023, 21:00 PT to September 23, 2023, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Sep 19, 09:08 PDT

Sep 22, 2023

Canvas files upload Outage September 22, 2023, 16:00 PT

Resolved - This incident has been resolved.
Sep 22, 16:43 PDT

Investigating - There is currently an upload file issue concerning Canvas and Canvas Catalog. Users are getting error messages when trying to upload a file or an image. We have contacted Instructure and we’ll keep you updated once we know more about it.

If you have any questions, please reach out at LT.hub@ubc.ca.
Sep 22, 16:29 PDT

Telus / BCNET Slow Connectivity Issue September 21, 2023, 15:15 PT

Resolved - BCNet has put in a fix that seems to have resolved the issue. The root cause is still unknown.
Sep 22, 12:07 PDT

Update - Telus and BCNET continue to investigate the root cause. BCNET will be making a proactive change tomorrow, September 22, 2023, 06:00 PT which should resolve the issue.
Sep 21, 18:52 PDT

Update - We are continuing to investigate the issue but the issue appears to be related to Telus service to BCNet, not a specific BCNET network issue.
Sep 21, 15:53 PDT

Investigating - UBC individuals using Telus service may be experiencing latency. The issue appears to be related to BCNET - Telus traffic issues. BCNET technicians are investigating.
Sep 21, 15:16 PDT

Resolved: WeBWorK Outage September 22, 2023, 05:00-08:00 PT

Resolved - There was a WeBWorK service outage on September 22, 2023 from 5 AM to 8 AM, during which users encountered errors when trying to access the service. This has been resolved.

If you have any questions or concerns, please contact the LT Hub at LT.hub@ubc.ca.
Sep 22, 10:41 PDT

Okanagan campus Food services debit terminal issue September 22, 2023, 08:00 PT

Resolved - Technicians have resolved the issue and services have been restored as of 09:00 PT.
Sep 22, 09:17 PDT

Investigating - We are aware of an issue with debit terminals at food services locations across the Okanagan campus. Technicians are actively investigating the issue.
Sep 22, 09:02 PDT

Sep 21, 2023

RESOLVED: Campus Wide Login \ CWL Web Services Account Signup issue 14:30 PT

Resolved - This incident has been resolved.
Sep 21, 14:32 PDT

Investigating - Investigating - We are currently experiencing issues with creating CWL accounts via Campus Wide Login (CWL) Account SignUp

Users are presented "Error Notification: There was a problem with your request, because of an application error or user error"

UBC IT technicians are currently investigating the issue.
Sep 21, 13:04 PDT

Sep 20, 2023

Sep 19, 2023

Okanagan Campus - Wireless network congestion - Tuesday September 19, 2023, 14:00 - ongoing

Resolved - The congestion issue has been resolved as of 14:30 PT. Technicians continue to monitor performance.
Sep 19, 16:02 PDT

Investigating - Okanagan campus wireless network is currently experiencing congestion. Some users may experience delays connecting to wireless (UBCSecure in particular). Technicians are aware and investigating.
Sep 19, 14:46 PDT

Kaltura Enterprise Video Platform Maintenance September 18, 08:00 to September 19, 08:00 2023 PT

Completed - The scheduled maintenance has been completed.
Sep 19, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 08:01 PDT

Scheduled - UBC migrated to the Kaltura Canadian Cloud on May 1st 2023. Some traffic is still directed to the Kaltura service hosted on-premise at UBC and will be transparently redirected to the Kaltura Canadian Cloud. No impact to the Kaltura service is expected.
Sep 12, 14:57 PDT

Sep 18, 2023

UBC Faculty and Staff Email (FASmail) and Student and Alumni Mail (SAM) Service Maintenance September 18, 2023, 18:00 - 23:00 PT

Completed - The scheduled maintenance has been completed.
Sep 18, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 18:01 PDT

Scheduled - On September 18, 2023, 18:00 - 23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) and the Student and Alumni Mail (SAM) Service. No user impact is anticipated during the maintenance window.
Sep 16, 14:20 PDT

Integration Enablement Centre Workday SFTP Integrations maintenance on September 18, 2023, 10:00 - 15:00 PT

Completed - The scheduled maintenance has been completed.
Sep 18, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 10:00 PDT

Scheduled - The Workday SFTP SSH & PGP keys expiring on September 23, 2023 will be renewed in order to prevent disruption of any integrations.

There is an expected outage of 5-10 minutes on Workday SFTP integrations during the SSH & PGP keys renewal.
Sep 12, 15:01 PDT

UBC Identity Provider Maintenance September 18, 2023, 06:00-07:30 PT

Completed - The scheduled maintenance has been completed.
Sep 18, 07:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 06:00 PDT

Scheduled - The UBC Identity Provider, also known as Shibboleth, will be undergoing maintenance on September 18, 2023, 06:00-07:30 PT.

There are no expected service interruptions.
Sep 12, 15:03 PDT

Sep 17, 2023

No incidents reported.

Sep 16, 2023

Workday Scheduled Weekly Maintenance September 15, 2023, 21:00 PT to September 16, 2023, 01:00 PT

Completed - The scheduled maintenance has been completed.
Sep 16, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 21:00 PDT

Scheduled - Please be advised that on September 15, 2023, 21:00 PT to September 16, 2023, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Sep 11, 08:19 PDT

Sep 15, 2023

UBC IT Network VPN maintenance work September 15, 2023,19:00-23:00 PT

Completed - The scheduled maintenance has been completed.
Sep 15, 23:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 19:00 PDT

Scheduled - UBC IT network team will be servicing VPN on September 15, 2023, between 19:00-23:00 PT. Users should experience minimal interruptions as VPN is on high-availability mode.
Sep 15, 12:38 PDT

Perceptive Content Client Connection Issues September 14, 2023, 15:22 PT

Resolved - This incident has been resolved.
Sep 15, 08:11 PDT

Investigating - Perceptive Content client

There are reports of connection issues with the Perceptive Content client. Academic Systems is investigating but no ETA at this time. Impacted users are advised to try again later.

Please contact sis.support@ubc.ca for any questions and concerns.
Sep 14, 15:23 PDT

RESOLVED: Outlook Slowness Issue September 14, 2023, 18:30 PT

Resolved - This incident has been resolved.
Sep 15, 07:08 PDT

Update - The Outlook slowness issue has now been resolved.
Sep 14, 18:32 PDT

Investigating - Users may be experiencing outlook slowness between approximately 09:47 but performance should be stabilizing and we are investigating.
Webmail is unaffected and can be used as a backup.
Sep 14, 10:25 PDT

Sep 14, 2023

RESOLVED: Learning Tools Provisioning Service (LTPS) intermittent issues September 14, 2023, 17:04

Resolved - The issue affecting page loads within the LTPS UI are resolved as of 4:00 p.m. today and all functionality should now be working normally. We continue to investigate the root cause of today’s issue. If you have any questions, please reach out to LT.Hub@ubc.ca.
Sep 14, 17:05 PDT

Investigating - We are receiving reports of issues loading pages and making changes or doing searches within the LTPS User Interface (ltps-ui.lthub.ubc.ca) today, September 14th, 2023. We received similar reports of issues on September 4th and September 7th. We are working with our colleagues in UBC IT as we believe we'll need their help with a network issue that impacts LTPS. We will continue to monitor closely and provide updates as we learn more.

If you have any questions or concerns, please reach out to LT.Hub@ubc.ca
Sep 14, 15:52 PDT

UBC SharePoint Maintenance September 14, 2023, 09:00-17:00 PT

Completed - The scheduled maintenance has been completed.
Sep 14, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 09:00 PDT

Scheduled - On Thursday, September 14, 2023 from 09:00 PT to 17:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites will be accessible as no interruptions to the service are expected.
Sep 11, 19:42 PDT

Sep 13, 2023

Sep 12, 2023

Outlook Slowness Issue September 12, 2023 10.10 - 11.15 PT

Resolved - This incident has been resolved.
Sep 12, 19:16 PDT

Investigating - Users may be experiencing outlook slowness between approximately 10:10-11:15 but performance should be stabilizing and we are investigating.
Webmail is unaffected and can be used as a backup.
Sep 12, 11:23 PDT

Sep 11, 2023

Halogen Site Maintenance September 10, 2023, 23:00 PT to September 11, 2023, 01:00 PT

Completed - The scheduled maintenance has been completed.
Sep 11, 01:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:00 PDT

Scheduled - The Halogen site will be undergoing site maintenance from September 10, 2023, 23:00 PT to September 11, 2023, 01:00 PT. Halogen at https://it.ubc.ca/hal will be unavailable for the duration of the change window.
Aug 29, 13:25 PDT

Sep 10, 2023

Sep 9, 2023

Workday Scheduled Weekly Maintenance September 08, 2023, 21:00 PT to September 09, 2023, 01:00 PT

Completed - The scheduled maintenance has been completed.
Sep 9, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 21:00 PDT

Scheduled - Please be advised that on September 08, 2023, 21:00 PT to September 09, 2023, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Sep 5, 08:24 PDT