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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages


UBC Hospital Switchboard Delay
Investigating - Users calling in to the UBC Hospital switchboard at 604-822-7121 or Emergency Line 7111 are experiencing a 14 second delay with silence before they will be successfully connected to the switchboard operator.
Jun 26, 2026 - 15:39 PDT
Web/ASDM Firewall Login Issue via Cisco ISE
Investigating - We are currently experiencing an issue affecting ASDM authentication via Cisco ISE in order to manage some departmental ASA firewall contexts.
We are working closely with the vendor to resolve this. Currently a fix or workaround has not been identified. We will provide an update as soon as one is available.
Thank you for your patience and cooperation.
Jun 26, 2026 - 13:53 PDT
Okanagan campus voicemail issue - Friday June 26, 2026
Identified - We have received reports of issues leaving and retrieving voicemail messages at the Okanagan campus. Technicians have investigated and found the cause of the issue. To minimize disruption to phone services during the business day, emergency maintenance will be performed this evening to correct the issue.
Jun 26, 2026 - 11:42 PDT
Campus Wide Login Operational
CWL Web Services Operational
UBC Identity Provider Operational
Multi-factor Authentication (MFA) Operational
UBC Identity Broker Operational
UBC Applicant & Student Federation (idb0) Operational
UBC OpenID Federation (idb1) Operational
UBC Faculty of Medicine and BC Health Authority Federation (idb2) Operational
UBC Beaty Museum of Biodiversity (idb3) Operational
UBC SecureLink Federation (slid) Operational
UBC One-time Link Identity (olid) Operational
UBC -- Identity Verification Operational
Canvas Operational
Confluence Operational
EduCloud Server Operational
Management Interface - https://bcnet.educloud.ubc.ca Operational
Management Interface - https://dr.educloud.ubc.ca Operational
Server Infrastructure - Vancouver Operational
Server Infrastructure - Kamloops Operational
Email Services Operational
Faculty and Staff Email (FASmail) Operational
UBC Student Email Operational
Mail Relay Operational
Mailing List Operational
Home Drive Operational
Home Drive - Vancouver Operational
Home Drive - Okanagan Operational
Advanced Research Computing Operational
ARC Sockeye Operational
ARC Chinook Operational
Microsoft 365 Operational
OneDrive Operational
Teams Operational
Network - Campus Operational
Network - Hospitals Operational
Network - Okanagan Operational
Network - Point Grey Operational
Network - Robson Square Operational
Network - Wireless Operational
Wireless - Hospitals Operational
Wireless - Okanagan Operational
Wireless - Point Grey Operational
Wireless - Robson Square Operational
Network - VPN Operational
VPN - Okanagan Operational
VPN - Point Grey Operational
Voice Services Partial Outage
Telephone Service - Vancouver Operational
Telephone Service - Okanagan Partial Outage
Contact Centre - Vancouver Operational
Contact Centre - Okanagan Partial Outage
Remote Labs Operational
Remote Labs - Vancouver Operational
Remote Labs - Okanagan Operational
SalesForce Operational
ServiceNow Operational
Sharepoint Operational
Team Share Operational
Workday Operational
Zoom Operational
Other Operational
Other - Vancouver Operational
Other - Okanagan Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance for Graduation Management Application (CNVM- Appian) from 29 Jun 2026 10:00 PT - 29 Jun 2026 16:00 PT Jun 29, 2026 10:00-16:00 PDT

The Enterprise Automation and Solution Delivery (EASD) Graduation Management Application will undergo maintenance from 29 Jun 2026 from 10:00 to 29 Jun 2026 16:00. During this period, there may be a brief service interruption between 12:00 PM and 12:30 PM PT. Staff and students using the application are advised to plan accordingly.
Posted on Jun 18, 2026 - 15:05 PDT

Enterprise Automation & Solution Delivery service maintenance for Graduation Management Application 29 Jun 2026 10:00 PT - 29 Jun 2026 16:00 PT Jun 29, 2026 10:00-16:00 PDT

The Enterprise Automation and Solution Delivery (EASD) Graduation Management Application will undergo maintenance from 29 Jun 2026 from 10:00 and validation until 29 Jun 2026 16:00

Apps/Services:
Bug fixes for Graduation Management Application (CNVM-Appian)
To fix a bug that prevent student creating second graduation application when having an existing application
To fix a bug that confirmation emails are missing

Impacts:
During this maintenance there may be a brief interruption (from 29 Jun 2026 from 12:00 - 12:30) to the apps and services listed above.

Impacted Services:
ubc-iec--appian-web-graduation-management-application--1
Posted on Jun 25, 2026 - 08:51 PDT

Enterprise Automation & Solution Delivery service maintenance for SEI Review 29 Jun 2026 10:00 - 29 Jun 2026 16:00 PT Jun 29, 2026 10:00-16:00 PDT

The Enterprise Automation and Solution Delivery (EASD) SEI Review will undergo maintenance from 29 Jun 2026 from 10:00 - 29 Jun 2026 16:00

Apps/Services:

Bug fixes for SEI Review (TeachEval Appian)
Added Notification when a Approved Declared Section is deleted and when an Approved Declared Section's enrollment drops less than 5
Added automatic discrepancy check between AARS and TeachEval records and notify staff.
Impacts :

During this maintenance there may be a brief interruption (from 29 Jun 2026 from 10:00 - 10:30) to the apps and services listed above.
Posted on Jun 25, 2026 - 08:50 PDT

Jupyter Open Maintenance July 2, 2026 07:00 - 08:00 PT Jul 2, 2026 07:00-08:00 PDT

Jupyter Open will be unavailable due to scheduled maintenance on July 2, 2026 07:00 - 08:00 PT
Posted on Jun 23, 2026 - 14:21 PDT

Emergency Power System Load-Shedding Verification Test – Pharmacy Building and University Data Center Jul 8, 2026 06:30-08:30 PDT

On Wednesday, July 8, 2026, between 6:30 a.m. and 8:30 a.m., a scheduled test of the Pharmacy Building's emergency power system will be conducted. The purpose of this test is to verify the automatic load-shedding functionality of the standby electrical systems when one of the building's two emergency generators is taken out of service.

During the test, brief interruptions may occur to systems served by the Standby power distribution. Emergency and Data Center power systems are expected to remain operational throughout the test, with the Data Center UPS maintaining uninterrupted service. Qualified Operations, Electrical, Controls, BMS, and IT Facilities personnel will be on-site to monitor system performance and respond to any issues.
Posted on Jun 17, 2026 - 14:46 PDT

TouchNet TEST site - Scheduled Maintenance July 10, 2026 - 05:00 a.m. to July 10, 2026 - 05:00 p.m. Jul 10, 2026 05:00-17:00 PDT

The TouchNet TEST site will be undergoing scheduled maintenance. During the update window the TouchNet TEST site will be offline for logging in by staff as a TouchNet user and for making TEST payments.

For any questions please contact dpp.support@ubc.ca
Posted on Jun 26, 2026 - 15:10 PDT

TouchNet PROD site - Scheduled Maintenance July 17, 2026 - 12:00 a.m. to July 17, 2026 - 04:00 a.m. Jul 17, 2026 00:00-04:00 PDT

The TouchNet PROD site will be undergoing scheduled maintenance. During the update window the TouchNet PROD site will be offline for logging in by staff as a TouchNet user and for customers making new payments. During this time when the payor clicks "pay now" TouchNet will display a screen informing the payor that the system is off line for maintenance and to try again after the system is back online.

For any questions please contact dpp.support@ubc.ca
Posted on Jun 26, 2026 - 15:11 PDT

Turnitin and Gradescope Scheduled Maintenance — July 18, 2026, 8:00 a.m. – 2:00 p.m. Pacific Jul 18, 2026 08:00-14:00 PDT

There will be a scheduled Turnitin and Gradescope maintenance outage on Saturday, July 18, 2026, from 8:00 a.m. to 2:00 p.m. Pacific. During this period, the https://turnitin.com/ standalone Turnitin tool, the Turnitin integration on Canvas, and Gradescope may have intermittent availability.

Please email LT.Hub@ubc.ca if you have any questions or concerns.
Posted on Jun 23, 2026 - 14:39 PDT

UBCO NGFW Security Update, August 12, 2026. 20:00-21:00 PT Aug 12, 2026 20:00-21:00 PDT

The UBCO campus border firewall will be under maintenance for security upgrades.

This maintenance will not impact UBCO network traffic and services.
Posted on Jun 16, 2026 - 14:55 PDT
Jun 29, 2026

No incidents reported today.

Jun 28, 2026
UBC Wireless Network Maintenance on June, 28, 2026 18:00 to 19:00 PT
Completed - The scheduled maintenance has been completed.
Jun 28, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 18:00 PDT
Scheduled - We will be performing wireless network maintenance on June, 28, 2026 18:00 PT to 19:00 PT. During this time, there will be a brief outage to the wireless network at the UBC Okanagan campus.
Jun 23, 14:37 PDT
SITS/eVision (Tribal) Production Maintenance from June 26, 2026 17:00 PT to June 28, 2026 17:00 PT
Completed - The scheduled maintenance has been completed.
Jun 28, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 17:00 PDT
Scheduled - The SITS/eVision system will undergo maintenance from June 26, 2026 at 17:00 PT to June 28, 2026 at 17:00 PT

During a longer period within this time, the SITS/e:Vision (including the Graduate Studies Admission System and Sauder Executive Education Registration
System) will not be available.
Jun 23, 14:25 PDT
Jun 27, 2026
UBCIT DNS/DHCP Server Maintenance June 27, 2026, 07:30-15:30 PT
Completed - The scheduled maintenance has been completed.
Jun 27, 15:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 07:30 PDT
Scheduled - UBC IT will be performing DNS/DHCP server maintenance on June 27, 2026, 07:30-15:30 PT. For properly configured DNS, there should be no interruptions.
Jun 23, 14:34 PDT
UBC IT - Network Maintenance for HABC network at the UBC Vancouver Campus, June 27, 2026, 08:30 - 14:00 PT
Completed - The scheduled maintenance has been completed.
Jun 27, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 08:30 PDT
Scheduled - UBC IT will be performing network firewall upgrade for HABC network at the UBC Vancouver Campus, June 27, 2026, 08:30-14:00 PT. During this maintenance window, you may experience a brief network interruption (<1 min) during the system failover.
Jun 23, 14:32 PDT
Research Information System (RISe) Portal Upgrade June 27, 2026, 02:30 PT to 14:00 PT
Completed - The scheduled maintenance has been completed.
Jun 27, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 02:30 PDT
Scheduled - RISe will be taken down from June 27, 2026, 02:30 PT to 14:00 PT. There will be no user access to RISe application during this time.
Jun 23, 14:15 PDT
University Computer Management System (UCMS) Maintenance June 27, 2026, 00:00-11:00 PT
Completed - The scheduled maintenance has been completed.
Jun 27, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 00:01 PDT
Scheduled - University Computer Management System (UCMS) Maintenance for Apple devices (Jamf Pro) will be undergoing routine maintenance on June 27, 2026, 00:00-11:00 PT. During this time Apple devices will not be able to contact the server for updates, however no disruption to the use of Apple devices is expected.
Jun 18, 14:12 PDT
Workday Scheduled Weekly Maintenance June 26, 2026, 21:00 PT to June 27, 2026, 00:00 PT
Completed - The scheduled maintenance has been completed.
Jun 27, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 21:00 PDT
Scheduled - Please be advised that on June 26, 2026, 21:00 PT to June 27, 2026, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.

Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Jun 22, 09:18 PDT
Jun 26, 2026
TouchNet TEST site - Scheduled Maintenance June 26, 2026 - 05:00 a.m. to June 26, 2026 - 05:00 p.m.
Completed - The scheduled maintenance has been completed.
Jun 26, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 05:00 PDT
Scheduled - The TouchNet TEST site will be undergoing scheduled maintenance. During the update window the TouchNet TEST site will be offline for logging in by staff as a TouchNet user and for making TEST payments.
For any questions please contact dpp.support@ubc.ca
May 26, 12:12 PDT
WeBWorK Infrastructure Migration Jun 26, 2026 14:00-14:59 PT
Completed - The scheduled maintenance has been completed.
Jun 26, 14:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 14:00 PDT
Scheduled - WeBWorK (webwork.elearning.ubc.ca) will be unavailable on Jun 26, 2026 between 14:00 and 14:59 PT while the service is migrated to new infrastructure. Users with an active session may need to log in again. We apologize for any inconvenience; questions can be directed to the LT Hub (lt.hub@ubc.ca).
Jun 16, 14:58 PDT
Network Database Upgrade June 26, 2026 07:00 - 09:00 PT
Completed - The scheduled maintenance has been completed.
Jun 26, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 07:00 PDT
Scheduled - The following Network tools will be unavailable during the database upgrade:

- Transmogrifier
- IP Manager
- IP Search
- FileMaker Pro
Jun 23, 14:29 PDT
Jun 25, 2026
EASD Planned Maintenance for Minor EASD RDS Upgrade on June 25th, 2026, 17:00 - 20:00 PT
Completed - The scheduled maintenance has been completed.
Jun 25, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 17:00 PDT
Scheduled - Multiple enterprise services will undergo maintenance on June 25th, 2026, from 17:00 to 20:00 PT.

Maintenance will be performed after hours to minimize potential impacts.

Release Notes

The following maintenance activities will be completed:

Upgrade EASD AWS Aurora PostgreSQL Database iecrds-prd-11 from v15.10 to v15.17
Apply AWS OS patches
Release Impact

There may be interruptions to the applications below for up to 5 minutes while the database patches are performed.

Services may be impacted during the upgrade.

EASD RDS may experience an interruption of up to 5 minutes during the upgrade. The read-only instance will remain available, so the impact should be limited to applications or integrations connecting to the read-write instance.
DAF data is expected to remain online throughout the maintenance window.
Mule APIs, including services available through api.ubc.ca, may experience intermittent outages if they connect to the read-write instance or if their connection strings have not been updated to use the standby configuration.
Scheduled Rundeck jobs may be delayed during the maintenance window and will be re-run after the outage, where applicable.
All services are expected to recover automatically after the maintenance is completed.
Jun 16, 14:50 PDT
Enterprise Automation & Solution Delivery (EASD) – LFS/ODS Services Maintenance from June 25, 2026 14:00 - June 26, 2026 16:00
Completed - The scheduled maintenance has been completed.
Jun 25, 16:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 14:01 PDT
Scheduled - Enterprise Automation & Solution Delivery (EASD) – LFS/ODS Services Maintenance from June 25, 2026 14:00 - June 26, 2026 16:00

Release activities will be completed between June 25, 2026 from 14:00 - 16:00.
Validation will continue until June 26, 2026 15:00.
The LFS Team will be releasing software updates that may affect any of the following:

Apps/Services:

Learner Financial Support Management (LFSM) /ODS
Deployment of SABC SIMS post go-live fixes / enhancements
Fix to Donor Communication Letter Formatting
Release Impact
LFSM and ODMT will have a short interruption of services during this deployment.
Reason for maintenance:

Release of bug fixes and enhancements to LFS and Donor communication letter template
Jun 25, 08:53 PDT
Enterprise Automation and Solution Delivery services maintenance for Exam Management from June 25, 2026 14:00 -16:00
Completed - The scheduled maintenance has been completed.
Jun 25, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 14:00 PDT
Scheduled - Enterprise Automation and Solution Delivery services maintenance for Exam Management from June 25, 2026 14:00 -16:00

The EASD Team will be releasing software updates that may affect Exam services

During this maintenance window there may be a brief interruption to the apps and services for
Release activities will be completed between from June 25, 2026 14:00 - 16:00.
Apps/Services:

Bug fixes / Enhancement for Exam Application and Exam Requirement
Fix mismatch between Appian and Scientia Exam Scheduler for the number of registered students
Add more filters toi EXMM-A to reduce admin workload
Fix to remove the security threat of printing the upay proxy key on html during a payment process by parameterizing the key to be used
Fix to automatically hide "Scheduled Exams" that have a corresponding application that has been Cancelled or Refunded after they are scheduled
Impacts:

No other impacts to end users.
Reason for maintenance:

IRP Student: Exams enhancements & bug fixes
Jun 25, 08:52 PDT
Jun 24, 2026
UBCIT eSAM Servers Maintenance June 24, 2026, 20:00-22:00 PT
Completed - The scheduled maintenance has been completed.
Jun 24, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 20:00 PDT
Scheduled - UBCIT will be performing maintenance on the eSAM component and vault servers on June 24, 2026, 20:00-22:00 PT. This change will affect both UBC campuses.

Users will intermittently not be able to login to any servers managed by eSAM, nor retrieve any credentials via the eSAM Web UI throughout the maintanance window.

Any connections terminated while a component is being rebooted can be reconnected to the secondary node. All connections will be terminated and users won't be able to reconnect while we patch the vault servers (which typically lasts around 30 minutes) during this window.
Jun 4, 11:48 PDT
Jun 23, 2026

No incidents reported.

Jun 22, 2026
UCMS Remote Support (Beyondtrust) Maintenance June 22, 2026 08:00 PT
Completed - The scheduled maintenance has been completed.
Jun 22, 20:00 PDT
Update - We are continuing work to restore the Remote Support service following a recent system migration. Additional configuration is in progress, and our technical teams are actively working to resolve the issue.

The maintenance window has been extended and the service remains unavailable at this time. A new completion time is not yet confirmed.

We will provide updates as more information becomes available. Thank you for your patience.
Jun 22, 15:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 12:43 PDT
Scheduled - Maintenance will be performed on the UCMS Remote Support service (Beyondtrust) on Monday June 22, 2026 between 08:00 PT. Remote Support Technicians will not be able to access the BeyondTrust Remote Support Rep Console during the temporary outage and thus will not be able to provide Remote Support to their clients during this time.
Jun 22, 12:43 PDT
Jun 21, 2026

No incidents reported.

Jun 20, 2026
UBC Wireless Network Maintenance on Saturday, June, 20, 2026 09:00 to 17:00 PT
Completed - The scheduled maintenance has been completed.
Jun 20, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 09:00 PDT
Scheduled - The wireless team will be performing network maintenance from Saturday, June, 20, 2026 09:00 to 17:00 PT. During this time, there will be a brief outage to all WiFi services at the following sites:

- UBC Vancouver
- UBC Okanagan
- Robson Square
- Smaller remote sites where UBC IT managed wireless networks are available.

Breif outages to eduroam at the following areas of operation;

- BCCHRI
- UBC affiliated teaching hospitals
Jun 16, 14:57 PDT
Jun 19, 2026
RESOLVED - UBC CMS Hosted Websites Unreachable for Off-Campus Access Jun 19, 2026 10:00 AM PT
Resolved - This incident has been resolved.
Jun 19, 13:50 PDT
Monitoring - We received reports of UBC CMS-hosted websites being unreachable for off-campus users starting at approximately 9:30 a.m. today. This issue has since been resolved as of 10:00 a.m Pacific. We will continue to monitor the situation and investigate the root cause.

Please email LT.Hub@ubc.ca if you are still experiencing issues or have any questions or concerns.
Jun 19, 10:25 PDT
Jun 18, 2026
TouchNet PROD (Marketplace) site - Scheduled Maintenance June 18, 2026, 12:00 PT - June 18, 2026, 12:30 PT
Completed - The scheduled maintenance has been completed.
Jun 18, 12:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 12:00 PDT
Scheduled - The TouchNet PROD (Marketplace) site will be undergoing scheduled maintenance. During the update window the TouchNet PROD site will be offline for logging in by staff as a TouchNet user and for customers making new payments. During this time when the payor clicks "pay now" TouchNet will display a screen informing the payor that the system is off line for maintenance and to try again after the system is back online.
This is to address the Marketplace "item is not available" error issue. Please note TouchNet has advised this will be completed today due to the impact of this issue and are prioritizing this update to restore full purchasing functionality ahead of the weekend.

For any questions please contact dpp.support@ubc.ca
Jun 18, 11:13 PDT
Ponderosa Housing Hub Complex Network Switch Replacement June 17, 2026 22:00 - June 18, 2026 05:00 PT
Completed - The scheduled maintenance has been completed.
Jun 18, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 22:00 PDT
Scheduled - Network maintenance is being performed at the Ponderosa Housing Hub Complex, involving replacement of aging network infrastructure. During this service window from June 17, 2026 22:00 - June 18, 2026 05:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Jun 15, 12:24 PDT
Jun 17, 2026
UBC IT myDNS Maintenance June 17, 2026 17:30-22:30 PT
Completed - The scheduled maintenance has been completed.
Jun 17, 22:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 17:30 PDT
Scheduled - UBC IT will be performimg maintenance on the myDNS Management Server. DNS/DHCP service will not be impacted but access to the myDNS management interface at https://mydns.ubc.ca may be intermittent while maintenance is being performed.
Jun 16, 14:59 PDT
Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

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