UBC Status

This site is currently under development

UBC IT
__

Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages

Outlook Issue Jan 25, 2023 - 07:53 PT

Monitoring - The majority of affected Outlook clients are now able to connect to the server and are no longer impacted. However some users may need to take action to correct the issue.

Those who are still affected can resolve this Outlook connectivity issue by recreating their Outlook profile:
https://it.ubc.ca/services/email-voice-internet/ubc-faculty-staff-email-fasmail/fasmail-setup-documents#emailsetup

If you need assistance with recreating your profile, please contact the ITSC for assistance at https://it.ubc.ca/helpdesk

***Workaround: You can still access your Outlook mailbox by using webmail: https://mail.ubc.ca ***

We will continue to monitor the situation to ensure that service remains stable.

Please check this post regularly for any updates or subscribe to this post to get updates automatically.
Jan 25, 2023 - 16:30 PST

Identified - A cause has been identified and a fix applied however a small number of users may still have been impacted.

When attempting to launch their Outlook client, the impacted users may have received a popup message:
"Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The information store could not be opened."

If you are affected, we recommend you restart your Outlook client, and if this does not resolve it, to restart your computer. If the issue persists, we recommend you contact the IT helpdesk for further assistance: https://it.ubc.ca/helpdesk.

**Workaround: you can still access your Outlook mailbox by using webmail: https://mail.ubc.ca**

A fix has been implemented but may require action from the user before it will take effect. We will continue to monitor the situation to ensure that service remains stable.

We will update this post as new information is available so please check this post regularly or subscribe.

If you have any additional questions, please contact the IT Service Centre at https://it.ubc.ca/helpdesk
Jan 25, 2023 - 11:30 PST

Investigating - There is currently an issue with trying to open Outlook and our team is currently investigating the issue.
Jan 25, 2023 - 08:26 PST

Campus Wide Login Operational

CWL Web Services Operational

UBC Identity Provider Operational

UBC Identity Broker Operational

Enhanced CWL - MFA Operational

Canvas Operational

Confluence Operational

EduCloud Server Operational

Management Interface - https://bcnet.educloud.ubc.ca Operational

Management Interface - https://dr.educloud.ubc.ca Operational

Server Infrastructure - Vancouver Operational

Server Infrastructure - Kamloops Operational

Email Services Partial Outage

Faculty and Staff Email (FASmail) Partial Outage

UBC Student Email Operational

Mail Relay Operational

Mailing List Operational

Home Drive Operational

Home Drive - Vancouver Operational

Home Drive - Okanagan Operational

Microsoft 365 Operational

OneDrive Operational

Teams Operational

Network - Campus Operational

Network - Hospitals Operational

Network - Okanagan Operational

Network - Point Grey Operational

Network - Robson Square Operational

Network - Wireless Operational

Wireless - Hospitals Operational

Wireless - Okanagan Operational

Wireless - Point Grey Operational

Wireless - Robson Square Operational

Network - VPN Operational

VPN - Okanagan Operational

VPN - Point Grey Operational

Remote Labs Operational

Remote Labs - Vancouver Operational

Remote Labs - Okanagan Operational

SalesForce Operational

ServiceNow Operational

Sharepoint Operational

Student Service Centre Operational

Team Share Operational

Workday Operational

Other Operational

Other - Vancouver Operational

Other - Okanagan Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

JupyterHub Open Maintenance Jan 27, 2023 04:30-07:30 PT Jan 27, 2023 04:30-07:30 PST

JupyterHub Open will be unavailable on January 27, 2023 from 04:30 - 07:30 PT.
Posted on Jan 24, 2023 - 14:50 PST

Workday Scheduled Weekly Maintenance January 27, 2023, 21:00 PT to January 28, 2023, 01:00 PT Jan 27, 2023 21:00 - Jan 28, 2023 01:00 PST

Please be advised that on January 27, 2023, 21:00 PT to January 28, 2023, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Posted on Jan 23, 2023 - 08:29 PST

Okanagan Campus Wireless Network Maintenance January 29, 2023, 08:00-09:00 PT Jan 29, 2023 08:00-09:00 PST

Wireless network maintenance will take place at at the Okanagan Campus on Sunday January 29, 2023 between 08:00 and 09:00 PT. A very short disruption to services may occur but wireless network services will remain available during the maintenance period.
Posted on Jan 24, 2023 - 14:52 PST

Integration Enablement Centre (IEC) ubc-iec--ltps-cnvs--2 Integration Maintenance on January 31, 2023 10:00 - 16:00 PT Jan 31, 2023 10:00-16:00 PST

Integration Enablement Centre (IEC) ubc-iec--ltps-cnvs--2 Integration Maintenance on January 31, 2023 10:00 - 16:00 PT

There should not be any interruption of services during deployment activities.
This change will require verification support in PRD by LTE team during the change window.

Release Plan: https://confluence.it.ubc.ca/x/OyMbEQ
Posted on Jan 24, 2023 - 09:56 PST

UBC Mail Relay Maintenance February 15, 2023, 09:00-10:00 PT Feb 15, 2023 09:00-10:00 PST

On February 15, 2023, 09:00 - 10:00 PT, the UBC Mail Relays will be undergoing maintenance. No impact is expected as a result of this change.
Posted on Jan 10, 2023 - 14:29 PST

Past Incidents

Jan 26, 2023

EduCloud Server Service Maintenance January 26, 2023, 15:00-17:00 PT

Completed - The scheduled maintenance has been completed.
Jan 26, 17:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 15:01 PST

Scheduled - Scheduled maintenance on the EduCloud Server management portal will be performed on January 26, 2023, 15:00-17:00 PT.

EduCloud Server management portal will be unavailable during the maintenance window. Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via both the portal and remote management methods such as RDP and SSH.
Jan 24, 14:44 PST

Jan 25, 2023

Unresolved incident: Outlook Issue Jan 25, 2023 - 07:53 PT.

Jan 24, 2023

UBC Directory Service Upgrade January 24, 2023, 20:00-22:00 PT

Completed - The scheduled maintenance has been completed.
Jan 24, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 20:00 PST

Scheduled - The UBC Directory Service will be undergoing an upgrade and will be unavailable on January 24, 2023, from 20:00-22:00 PT.
Jan 17, 15:16 PST

Vancouver Campus Data Center Network Maintenance January 24, 2023, 19:00-22:00 PT

Completed - The scheduled maintenance has been completed.
Jan 24, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 19:00 PST

Scheduled - Vancouver Campus University Data Centre (UDC) network will undergo maintenance on January 24, 2023, 19:00-22:00 PT. No outage is expected during the maintenance window.
Jan 10, 14:52 PST

Jan 23, 2023

Hosted Websites and you.ubc.ca Outage January 23, 2023 12.30 PT

Resolved - This incident has been resolved.
Jan 23, 13:37 PST

Investigating - The following websites are experiencing technical issues: alumni.ubc.ca, cecilgreenpark.ubc.ca. www.hr.ubc.ca, startanevolution.ubc.ca, web.it.ubc.ca/forms/internal/, apscpp.ubc.ca, and you.ubc.ca

Technicians are currently investigating. Our next update will be 14:45 PT.
Jan 23, 13:12 PST

Jan 22, 2023

No incidents reported.

Jan 21, 2023

UBC Planon Enterprise Maintenance Management System (EMMS) Maintenance January 21, 2023, 06:00 - 18.00 PT

Completed - The scheduled maintenance has been completed.
Jan 21, 18:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 06:00 PST

Scheduled - Planon will be undergoing maintenance on January 21, 2023 between 06.00 - 18.00 PT in order to deploy new billing integration with Workday. During this time Planon will be unavailable to all users.
Jan 17, 15:25 PST

Workday Scheduled Weekly Maintenance January 20, 2023, 21:00 PT to January 21, 2023, 01:00 PT

Completed - The scheduled maintenance has been completed.
Jan 21, 01:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 21:00 PST

Scheduled - Please be advised that on January 20, 2023, 21:00 PT to January 21, 2023, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Jan 16, 08:51 PST

Jan 20, 2023

Kamloops Q9 Storage Cluster Maintenance January 19, 2023, 10:00 PT to January 20, 2023, 22:00 PT

Completed - The scheduled maintenance has been completed.
Jan 20, 20:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 10:01 PST

Scheduled - The Kamloops Q9 Isilon Storage Cluster will be undergoing maintenance from January 19, 2023, 10:00 PT to January 20, 2023, 22:00 PT. No end user impact is expected during this maintenance window.
Jan 17, 15:22 PST

Red Hat Satellite Services Maintenance January 20, 2023 08:30-10:30 PT

Completed - The scheduled maintenance has been completed.
Jan 20, 10:31 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 09:41 PST

Scheduled - Red Hat Satellite services require unscheduled maintenance to resolve an ongoing issue. The service will be unavailable during the maintenance window.
Jan 20, 09:40 PST

Red Hat Satellite Services Maintenance January 20, 2023 08:30-10:30 PT

Completed - The scheduled maintenance has been completed.
Jan 20, 09:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 08:40 PST

Scheduled - Red Hat Satellite services require unscheduled maintenance to resolve an ongoing issue. The service will be unavailable during the maintenance window.
Jan 20, 08:38 PST

Jan 19, 2023

Aquatic Centre Network Upgrade January 18th, 2023 23:00-04:00 PT

Completed - The scheduled maintenance has been completed.
Jan 19, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 23:00 PST

Scheduled - Network maintenance is being performed on the AQUA01 Network in the Aquatic Centre to facilitate Network Upgrades, as part of the Switch Replacement Program. During this service window on Wednesday, January 18th, 2023 between 023:00-04:00 PT, all wired and wireless network services in the Aquatic Centre will be unavailable.
Jan 13, 20:16 PST

Jan 18, 2023

EduCloud Server Service Maintenance January 18, 2022, 15:00-17:00 PT

Completed - The scheduled maintenance has been completed.
Jan 18, 17:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 15:02 PST

Scheduled - Scheduled maintenance on the EduCloud Server management portal will be performed on January 18, 2022, 15:00-17:00 PT.

EduCloud Server management portal will be unavailable during the maintenance window. Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via both the portal and remote management methods such as RDP and SSH.
Jan 17, 15:18 PST

UBC Learning Exchange Fileserver Outage January 18, 2023, 11:00-13:00 PT

Completed - The scheduled maintenance has been completed.
Jan 18, 13:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 11:00 PST

Scheduled - The UBC Learning Exchange fileserver will be offline due to a local planned power outage from January 18, 11:00 PT to 13:00 PT.
During this time, all Learning Exchange network fileshares will be unavailable.
Jan 7, 20:14 PST

Jan 17, 2023

No incidents reported.

Jan 16, 2023

UBC Student and Alumni Mail (SAM) Service Maintenance January 16, 2022, 18:00-23:00 PT

Completed - The scheduled maintenance has been completed.
Jan 16, 23:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 18:00 PST

Scheduled - On January 16, 2022, 18:00 - 23:00 PT, UBC IT will perform system maintenance on the Student and Alumni Mail (SAM) Service. No user impact is anticipated during the maintenance window.
Jan 13, 20:19 PST

UBC Faculty and Staff Email (FASmail) Service Maintenance January 16, 2022, 18:00-23:00 PT

Completed - The scheduled maintenance has been completed.
Jan 16, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 18:00 PST

Scheduled - On January 16, 2022, 18:00 - 23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) Service. No user impact is anticipated during the maintenance window.
Jan 13, 20:17 PST

Jan 15, 2023

No incidents reported.

Jan 14, 2023

Workday Scheduled Weekly Maintenance January 13, 2023, 21:00 PT to January 14, 2023, 01:00 PT

Completed - The scheduled maintenance has been completed.
Jan 14, 01:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 21:00 PST

Scheduled - Please be advised that on January 13, 2023, 21:00 PT to January 14, 2023, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Jan 9, 15:23 PST

Jan 13, 2023

UBC SharePoint Maintenance January 13, 2023, 09:00-17:00 PT

Completed - The scheduled maintenance has been completed.
Jan 13, 17:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 09:02 PST

Scheduled - On Friday, January 13, 2023 from 09:00 PT to 17:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites will be accessible as no interruptions to the service are expected.
Jan 9, 19:33 PST

Jan 12, 2023

Shared Webhosting Service Maintenance January 12, 2023, 08:00-08:30 PT

Completed - The scheduled maintenance has been completed.
Jan 12, 08:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 08:01 PST

Scheduled - The Shared Webhosting service will be undergoing maintenance on January 12, 2023 from 08:00 - 08:30 PT. Websites hosted with this service may be temporarily unavailable during the maintenance window.
Jan 10, 14:45 PST

RESOLVED: Mathematics Building Power Outage January 12, 2023, 06:45 PT

Resolved - This incident has been resolved.
Jan 12, 07:04 PST

Update - Power has been restored to the Mathematics Building as of 06:45 PT.
Jan 12, 07:03 PST

Investigating - There is currently a building wide power outage at the Mathematics Building.

Technicians are currently investigating.
Jan 12, 06:34 PST

Extended: Red Hat Satellite Service Maintenance January 11, 2023 08:00-18:00 PT

Completed - The scheduled maintenance has been completed.
Jan 12, 01:50 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 15:49 PST

Scheduled - The UBC Satellite service will not be available on January 11, 2023 08:00-18:00 PT due to server maintenance.

The Red Hat Satellite service provides errata and software updates to all registered Red Hat Linux systems. The service will be unavailable during the maintenance window. Users will be unable to register systems with the service, install software, or patches hosted by the service.

Satellite Organization administrators should review the release notes to ensure their organization is not adversely affected by API or other changes in functionality:

https://access.redhat.com/documentation/en-us/red_hat_satellite/6.12/html-single/release_notes/index
Jan 11, 15:48 PST