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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages


Workday Scheduled Weekly Maintenance November 14, 2025, 21:00 PT to November 15, 2025, 00:00 PT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 2025 - 21:00 PST
Scheduled - Please be advised that on November 14 2025, 21:00 PT to November 15 2025, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.
Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Nov 14, 2025 21:00 - Nov 15, 2025 00:00 PST
Campus Wide Login ? Operational
CWL Web Services ? Operational
UBC Identity Provider ? Operational
Multi-factor Authentication (MFA) ? Operational
UBC Identity Broker ? Operational
UBC Applicant & Student Federation (idb0) ? Operational
UBC OpenID Federation (idb1) ? Operational
UBC Faculty of Medicine and BC Health Authority Federation (idb2) ? Operational
UBC Beaty Museum of Biodiversity (idb3) ? Operational
UBC SecureLink Federation (slid) ? Operational
UBC One-time Link Identity (olid) ? Operational
UBC -- Identity Verification ? Operational
Canvas ? Operational
Confluence Operational
EduCloud Server ? Operational
Management Interface - https://bcnet.educloud.ubc.ca ? Operational
Management Interface - https://dr.educloud.ubc.ca ? Operational
Server Infrastructure - Vancouver ? Operational
Server Infrastructure - Kamloops ? Operational
Email Services ? Operational
Faculty and Staff Email (FASmail) Operational
UBC Student Email Operational
Mail Relay ? Operational
Mailing List ? Operational
Home Drive Operational
Home Drive - Vancouver ? Operational
Home Drive - Okanagan ? Operational
Advanced Research Computing Operational
ARC Sockeye Operational
ARC Chinook Operational
Microsoft 365 Operational
OneDrive ? Operational
Teams ? Operational
Network - Campus ? Operational
Network - Hospitals ? Operational
Network - Okanagan ? Operational
Network - Point Grey ? Operational
Network - Robson Square ? Operational
Network - Wireless ? Operational
Wireless - Hospitals ? Operational
Wireless - Okanagan ? Operational
Wireless - Point Grey ? Operational
Wireless - Robson Square ? Operational
Network - VPN ? Operational
VPN - Okanagan ? Operational
VPN - Point Grey ? Operational
Voice Services Operational
Telephone Service - Vancouver Operational
Telephone Service - Okanagan Operational
Contact Centre - Vancouver Operational
Contact Centre - Okanagan Operational
Remote Labs Operational
Remote Labs - Vancouver ? Operational
Remote Labs - Okanagan ? Operational
SalesForce Operational
ServiceNow Operational
Sharepoint Operational
Team Share ? Operational
Workday Under Maintenance
Zoom Operational
Other Operational
Other - Vancouver ? Operational
Other - Okanagan ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

UBC Faculty and Staff Email (FASmail) and Student and Alumni Mail (SAM) Service Maintenance November 17, 2025 09:00 - 23:00 PT Nov 17, 2025 09:00-23:00 PST

On November 17, 2025 09:00 - 23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) and the Student and Alumni Mail (SAM) Service. No user impact is anticipated during the maintenance window.
Posted on Nov 12, 2025 - 16:10 PST

Upcoming Outage – Learner Management (ODMT) - Tuesday, November 18, 2025 - 16:00 – 19:00 PT Nov 18, 2025 16:00-19:00 PST

Please be advised that the UBC Official Documents Tool (ODMT) will be unavailable on Tuesday, November 18, 2025, from 16:00 - 19:00 PT to implement a system update. There will be a 60-minute outage within this window.
Posted on Nov 13, 2025 - 12:28 PST

TouchNet PROD site - Scheduled Maintenance November 21, 2025, 00:00-04:00 PT Nov 21, 2025 00:00-04:00 PST

The TouchNet PROD site will be undergoing scheduled maintenance. During the update window the TouchNet PROD site will be offline for logging in by staff as a TouchNet user and for customers making new payments. During this time when the payor clicks "pay now" TouchNet will display a screen informing the payor that the system is off line for maintenance and to try again after the system is back online.
For any questions please contact dpp.support@ubc.ca
Posted on Oct 30, 2025 - 14:18 PDT
Nov 14, 2025
TouchNet TEST site - Scheduled Maintenance November 14, 2025, 05:00-17:00 PT
Completed - The scheduled maintenance has been completed.
Nov 14, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 05:00 PST
Scheduled - The TouchNet TEST site will be undergoing scheduled maintenance. During the update window the TouchNet TEST site will be offline for logging in by staff as a TouchNet user and for making TEST payments.
For any questions please contact dpp.support@ubc.ca
Oct 30, 14:17 PDT
Nov 13, 2025
Cybersecurity Confidential Communications Website Upgrade November 13, 2025, 17:00-19:00 PT
Completed - The scheduled maintenance has been completed.
Nov 13, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 17:00 PST
Scheduled - The Cybersecurity Confidential Communications website cc.cybersecurity.ubc.ca will be undergoing scheduled maintenance on November 13, 2025, 17:00-19:00 PT. During this time, users will not be able to access this site.
Nov 12, 16:09 PST
UBC SharePoint Maintenance Thursday, November 13, 2025, 09:00 PT to 17:00 PT
Completed - The scheduled maintenance has been completed.
Nov 13, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 09:00 PST
Scheduled - On Thursday, November 13, 2025 from 09:00 PT to 17:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites will be accessible as no interruptions to the service are expected.
Nov 10, 14:10 PST
Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025
Development & Alumni Engagement TeamShare Migration November 10, 2025, 15:00-21:00 PT
Completed - The scheduled maintenance has been completed.
Nov 10, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 15:00 PST
Scheduled - The Development & Alumni Engagement will be migrating to TeamShare from their file server on November 10, 2025, from 15:00 to 21:00 PT. During this time, users will have intermittent access to the existing fileshares.
Nov 4, 14:04 PST
Nov 9, 2025

No incidents reported.

Nov 8, 2025
IAM AWS Systems Maintenance November 8, 2025 09:00 - 11:00 PT
Completed - The scheduled maintenance has been completed.
Nov 8, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 09:00 PST
Scheduled - The IAM AWS service will be undergoing system maintenance on November 8, 2025, from 09:00 to 11:00 PT.
Access to the following services may affected during this period:
- CAS
- Identity Broker (IDBK aka Broker)
- Identity Provider (IDP aka Shibboleth)
Nov 4, 14:01 PST
University Computer Management System (UCMS) Maintenance November 8, 2025, 00:00-11:00 PT
Completed - The scheduled maintenance has been completed.
Nov 8, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 00:00 PST
Scheduled - University Computer Management System (UCMS) Maintenance for Apple devices (Jamf Pro) will be undergoing routine maintenance on November 8, 2025, 00:00-11:00 PT. During this time Apple devices will not be able to contact the server for updates, however no disruption to the use of Apple devices is expected.
Oct 29, 08:15 PDT
Nov 7, 2025
Enterprise Active Directory (EAD) maintenance November 05 , 2025 8:00 PT - November 07, 2025 23:00 PT
Completed - The scheduled maintenance has been completed.
Nov 7, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 08:00 PST
Scheduled - Enterprise Active Directory (EAD) maintenance November 05 , 2025 8:00 PT - November 07, 2025 23:00 PT, no impact is expected.
Oct 28, 15:08 PDT
Nov 6, 2025
UBC SharePoint Maintenance Thursday, November 6, 2025 09:00 PT to 12:00 PT
Completed - The scheduled maintenance has been completed.
Nov 6, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 09:00 PST
Scheduled - On Thursday, November 6, 2025 from 09:00 PT to 12:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites will be accessible as no interruptions to the service are expected.
Nov 5, 14:26 PST
Integrated Sessional Information System (ISIS) Upgrade to RHEL9 November 6, 2025 10:00-11:00 PT
Completed - The scheduled maintenance has been completed.
Nov 6, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 10:00 PST
Scheduled - The Integrated Sessional Information System (ISIS) will be undergoing scheduled maintenance on November 6, 2025, from 10:00 - 11:00 PT. During this maintenance window, the application will not be accessible.

For any questions please contact sis.suport@ubc.ca
Oct 28, 15:14 PDT
Nov 5, 2025
Error uploading documents in Workday for business process initiation steps
Resolved - A fix has been implemented, and users should now be able to upload attachments when initiating business processes in Workday and submit without any issues. If users continue to face any issues or need additional Workday support, please continue to reach out to the Integrated Service Centre (hXXps://isc.ubc.ca/).
Nov 5, 11:13 PST
Investigating - Users are unable to upload documents or attachments when initiating a business process (BP) in Workday and encounter page errors when attempting to submit BP steps. Workday has identified the root cause and is working on a system fix. An update will be provided when more information is available. If urgent, and when possible, users are advised to initiate a business process via the mobile app.
Nov 4, 11:33 PST
Kivuto webstore (UBC Software Download) Maintenance November 5, 2025, 03:00 - 06:00 PT
Completed - The scheduled maintenance has been completed.
Nov 5, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 03:00 PST
Scheduled - Kivuto, UBC's partner providing software license provisioning, will be updating the ELMS platform on Wednesday, November 5, between 3:00 AM and 6 AM PST as part of ongoing effort to improve user experience. During this time, the Webstore will be placed in "maintenance mode" and will display a message indicating that the Webstore is temporarily unavailable.
Oct 31, 10:42 PDT
Leonard S. Klinck & Ponderosa Annex A Building (KLNK01) Network Switch Replacement November 4, 2025 20:00 - November 5, 2025 04:30 PT
Completed - The scheduled maintenance has been completed.
Nov 5, 04:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 20:00 PST
Scheduled - Network maintenance is being performed at the Leonard S. Klinck & Ponderosa Annex A Buildings, involving replacement of aging network infrastructure. During this service window from November 4, 2025 20:00 - November 5, 2025 04:30 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Nov 4, 19:00 PST
Nov 4, 2025
Upcoming Outage – Learner Management (ODMT) - Tuesday, November 4, 2025, 16:00–22:00 PT
Completed - The scheduled maintenance has been completed.
Nov 4, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 16:00 PST
Scheduled - Please be advised that the UBC Official Documents Tool (ODMT) will be unavailable on Tuesday, November 4, 2025, from 16:00 - 22:00 PT to implement a system update. There will be two 30-minute outages within this window.
Oct 29, 14:38 PDT
Nov 3, 2025
Red Hat Satellite Service Maintenance - Nov 3, 2025 16:00 - 16:30
Completed - The scheduled maintenance has been completed.
Nov 3, 16:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 16:00 PST
Scheduled - We will be replacing the x509 certificate on the Red Hat Satellite Server (satellite6.it.ubc.ca) this Nov 3, 2025 16:00 - 16:30. After this change, servers that are subscribed to the RedHat Satellite service will be required to update their katello-ca-consumer package in order to continue their subscription.

Information on how to update the katello-ca-consumer package can be found at the following link:

hxxps://confluence.it.ubc.ca/display/ISSP/RHS6+-+How+To+-+Installing+the+Latest+katello-ca-consumer+Package

If you have any questions please submit a service ticket via hxxps://web.it.ubc.ca/forms/systems.
Oct 31, 16:46 PDT
Nov 2, 2025

No incidents reported.

Nov 1, 2025
Workday Scheduled Weekly Maintenance October 31, 2025, 21:00 PT to November 01, 2025, 00:00 PT
Completed - The scheduled maintenance has been completed.
Nov 1, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 21:00 PDT
Scheduled - Please be advised that on October 31 2025, 21:00 PT to November 01 2025, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.
Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Oct 30, 12:21 PDT
Oct 31, 2025
Enhanced System Access Management eSAM maintenance Oct 21, 2025, 06:00 PT - Oct 31, 2025, 23:00 PT
Completed - The scheduled maintenance has been completed.
Oct 31, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 14:30 PDT
Scheduled - The Enhanced System Access Management (eSAM) Enterprise vault will undergo scheduled maintenance from Oct 21, 2025 (6:00 AM PT) to Oct 31, 2025 (23:00 PT)

Users may experience brief service interruptions during this upgrade. IT Administrators can access eSAM components through highly available alternative methods, as detailed in the documentation: hxxps://confluence.it.ubc.ca/display/ESAM/2.3+-+Accessing+eSAM+Interfaces
Oct 21, 14:15 PDT
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