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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages


All Systems Operational
Campus Wide Login ? Operational
CWL Web Services ? Operational
UBC Identity Provider ? Operational
Multi-factor Authentication (MFA) ? Operational
UBC Identity Broker ? Operational
UBC Applicant & Student Federation (idb0) ? Operational
UBC OpenID Federation (idb1) ? Operational
UBC Faculty of Medicine and BC Health Authority Federation (idb2) ? Operational
UBC Beaty Museum of Biodiversity (idb3) ? Operational
UBC SecureLink Federation (slid) ? Operational
UBC -- Identity Verification ? Operational
Canvas ? Operational
Confluence Operational
EduCloud Server ? Operational
Management Interface - https://bcnet.educloud.ubc.ca ? Operational
Management Interface - https://dr.educloud.ubc.ca ? Operational
Server Infrastructure - Vancouver ? Operational
Server Infrastructure - Kamloops ? Operational
Email Services ? Operational
Faculty and Staff Email (FASmail) Operational
UBC Student Email Operational
Mail Relay ? Operational
Mailing List ? Operational
Home Drive Operational
Home Drive - Vancouver ? Operational
Home Drive - Okanagan ? Operational
Microsoft 365 Operational
OneDrive ? Operational
Teams ? Operational
Network - Campus ? Operational
Network - Hospitals ? Operational
Network - Okanagan ? Operational
Network - Point Grey ? Operational
Network - Robson Square ? Operational
Network - Wireless ? Operational
Wireless - Hospitals ? Operational
Wireless - Okanagan ? Operational
Wireless - Point Grey ? Operational
Wireless - Robson Square ? Operational
Network - VPN ? Operational
VPN - Okanagan ? Operational
VPN - Point Grey ? Operational
Voice Services Operational
Telephone Service - Vancouver Operational
Telephone Service - Okanagan Operational
Contact Centre - Vancouver Operational
Contact Centre - Okanagan Operational
Remote Labs Operational
Remote Labs - Vancouver ? Operational
Remote Labs - Okanagan ? Operational
SalesForce Operational
ServiceNow Operational
Sharepoint Operational
Student Service Centre Operational
Team Share ? Operational
Workday Operational
Other Operational
Other - Vancouver ? Operational
Other - Okanagan ? Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Wifi Upgrade Jan 30, 2025 12:00-17:00 PT Jan 30, 2025 12:00-17:00 PST
UBC Wifi is undergoing upgrade from time to time during the month of January. No service impact is expected.
Posted on Dec 17, 2024 - 14:43 PST
University Computer Management System (UCMS) Maintenance February 1, 2025, 00:00-11:00 PT Feb 1, 2025 00:00-11:00 PST
University Computer Management System (UCMS) Maintenance for Apple devices (Jamf Pro) will be undergoing routine maintenance on February 1, 2025, 00:00-11:00 PT. During this time Apple devices will not be able to contact the server for updates, however no disruption to the use of Apple devices is expected.
Posted on Jan 21, 2025 - 15:01 PST
Past Incidents
Jan 25, 2025
Workday Scheduled Weekly Maintenance January 24 2025, 21:00 PT to January 25 2025, 01:00 PT
Completed - The scheduled maintenance has been completed.
Jan 25, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 21:00 PST
Scheduled - Please be advised that on January 24, 2025, 21:00 PT to January 25, 2025, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Jan 20, 08:57 PST
Jan 24, 2025
Jan 23, 2025
UBCIT eSAM Servers Maintenance January 23, 2025, 20:00-23:00 PT
Completed - The scheduled maintenance has been completed.
Jan 23, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 20:00 PST
Scheduled - UBCIT will be performing maintenance on the eSAM vault server on January 23, 2025, 20:00-23:00 PT. This change will affect both UBC campuses.

Users will not be able to login to any servers managed by eSAM, nor will they be able to retrieve any credentials via the eSAM Web UI intermittently throughout the maintenance window.
Jan 21, 15:04 PST
VPN Upgrade Jan 23, 2025, 17:00-19:30 PT
Completed - The scheduled maintenance has been completed.
Jan 23, 19:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 17:00 PST
Scheduled - UBC VPN will undergo upgrade on Jan 23, 2025 17:00-19:30 PT. No service impact to users is expected.
Jan 22, 14:14 PST
UBC Okanagan Monashee Residence Network Maintenance January 23, 2025 07:00 - 09:00 PT
Completed - The scheduled maintenance has been completed.
Jan 23, 09:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 07:00 PST
Scheduled - The UBC Okanagan network in the Monashee residence will be unavailable for approximately 10 minutes on January 23, 2025, between 07:00 - 09:00 PT.
Jan 22, 15:49 PST
Forest Sciences Centre (FRSC01) Network Switch Replacement January 22, 2025, 20:00 - January 23, 2025, 05:30 PT
Completed - The scheduled maintenance has been completed.
Jan 23, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 20:00 PST
Scheduled - Network maintenance is being performed at the Forest Sciences Centre, involving replacement of aging network infrastructure. During this service window from January 22, 2025 20:00 - January 23, 2025 05:30 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Jan 21, 14:59 PST
Jan 22, 2025
UBC.ca Website Maintenance January 22, 2025, 11:00-12:00 PT
Completed - The scheduled maintenance has been completed.
Jan 22, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 11:00 PST
Scheduled - The UBC.ca website will be undergoing maintenance on January 22, 2025 from 11:00 - 12:00 PT. No end user impact is expected.
Jan 21, 13:41 PST
Jan 21, 2025
UBC Faculty and Staff Email (FASmail) and Student and Alumni Mail (SAM) Service Maintenance January 21, 2025, 18:00 - 23:00 PT
Completed - The scheduled maintenance has been completed.
Jan 21, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 18:00 PST
Scheduled - On January 21, 2025, 18:00 - 23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) and the Student and Alumni Mail (SAM) Service. No user impact is anticipated during the maintenance window.
Jan 21, 14:58 PST
OpenAthens Login Unavailable, January 21, 2025, 10:30 PT
Resolved - This incident has been resolved.
Jan 21, 14:17 PST
Investigating - Users may not be able to access eResources via OpenAthens at library.ubc.ca. Logging in using OpenAthens results in an "Unsupported Request" error.

If you are experiencing issues, please submit a ticket via the Library Helpdesk: https://helpdesk.library.ubc.ca/lsit/app-web/

UBC IT technicians are investigating and an update will be provided at 14:00 PT.
Jan 21, 12:33 PST
UBC Vancouver Campus Power Outage, January 16, 2025, 14:00 PT
Resolved - Building power and Network connectivity in all buildings have been fully restored.
Jan 21, 12:08 PST
Update - January 16, 2025, 17:05 PT

Building power has been fully restored. Network connectivity has been restored in all buildings except the following 2 locations.

Gage North Tower
Maclnnes Field Parkade

We will provide an update when the Network connectivity is fully restored.
Jan 16, 17:09 PST
Investigating - There is currently a power outage affecting the network at multiple buildings at the UBC Vancouver Campus.

The following locations maybe affected:

Beatty Bio-Diversity
Bookstore
CEME
David Strangway (Dentistry)
Earthquake Engineering
Food & Nutritional Health
High Head Lab
JB MacDonald (Dentistry)
Medical Block B (Friedman)
Medical Block C
Michael Smith
NCE
Rusty Hut (CEME Structures Lab)
Abdul Ladha Centre
Brock Commons/Tallwood House
Chemistry Physics
Exchange Residence
Gage Apartments
Gage Court
Gage Residences - All towers & Commons Blk
Hebb
New Aquatic Centre
New Student Union Building (Nest)
Pacific Residence Building 1
Pacific Residence Buildings 2-5
Robert H Lee Alumni Centre
Student Recreation Centre
UBC Exchange Transit Terminal
University Boulevard Lot
War Memorial Gym


UBC Electricians are working on the issue in order to restore power to the effected buildings
Jan 16, 15:07 PST
Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025
Workday Scheduled Weekly Maintenance January 17 2025, 21:00 PT to January 18 2025, 01:00 PT
Completed - The scheduled maintenance has been completed.
Jan 18, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 21:08 PST
Scheduled - Please be advised that on January 17, 2025, 21:00 PT to January 18, 2025, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Jan 13, 09:01 PST
Jan 17, 2025
Network Authentication Disruptions, January 17, 2025, 11:30 PT
Resolved - This incident has been resolved.
Jan 17, 14:36 PST
Monitoring - Users should now be able to access wi-fi and VPN without disruption.
We are continuing to monitor the situation.
Please contact the IT Help Desk should you experience any further issues.
Jan 17, 13:57 PST
Identified - UBC Vancouver and Okanagan campuses are experiencing network and service authentication issues. Our teams are currently investigating.

Some users are experiencing intermittent issues logging in to myVPN. If you are experiencing authentication issues, please attempt to connect again.

An update will be provided at 14:00 PT.
Jan 17, 12:55 PST
Investigating - UBC Vancouver and Okanagan campus are experiencing network and service authentication issues. Our network technicians are investigating now. An update will be provided in 1 hour.
Jan 17, 11:56 PST
Jan 16, 2025
UBC SharePoint Maintenance Thursday, January 16, 2025, 09:00-17:00 PT
Completed - The scheduled maintenance has been completed.
Jan 16, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 09:00 PST
Scheduled - On Thursday, January 16, 2025 from 09:00 PT to 17:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites will be accessible as no interruptions to the service are expected.
Jan 9, 01:09 PST
Jan 15, 2025

No incidents reported.

Jan 14, 2025
Music Building and Old Auditorium (MUSC01) Network Switch Replacement January 13, 2025, 22:00 to January 14, 2025, 04:30 PT
Completed - The scheduled maintenance has been completed.
Jan 14, 04:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 22:00 PST
Scheduled - Network maintenance is being performed at the Music Building and Old Auditorium, involving replacement of aging network infrastructure. During this service window from January 13, 2025 22:00 - January 14, 2025 04:30 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Jan 9, 01:14 PST
UBC Tennis Centre (TENN01) Network Switch Replacement January 13, 2025, 23:15 to January 14, 2025, 02:30 PT
Completed - The scheduled maintenance has been completed.
Jan 14, 02:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 23:15 PST
Scheduled - Network maintenance is being performed at the UBC Tennis Centre, involving replacement of aging network infrastructure. During this service window from January 13, 2025 23:15 - January 14, 2025 02:30 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Jan 9, 01:16 PST
Pulp and Paper Centre (PPAC01) Network Switch Replacement January 13, 2025, 20:00 to January 14, 2025, 01:30 PT
Completed - The scheduled maintenance has been completed.
Jan 14, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 20:00 PST
Scheduled - Network maintenance is being performed at the Pulp and Paper Centre, involving replacement of aging network infrastructure. During this service window from January 13, 2025 20:00 - January 14, 2025 01:30 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Jan 9, 01:12 PST
Jan 13, 2025
UBC Child Care Services (HOUS04) Network Switch Replacement January 13, 2025, 18:00-20:00 PT
Completed - The scheduled maintenance has been completed.
Jan 13, 20:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 18:00 PST
Scheduled - Network maintenance is being performed at the UBC Child Care Services buildings (Goslings/Coho, Tillicum/Canada Goose, Summer of 73/Lilliput), involving replacement of aging network infrastructure. During this service window from January 13, 2025 18:00 - January 13, 2025 20:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Jan 10, 19:33 PST
Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

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