View My Teaching Schedule report in Workday not showing teaching assignments
Investigating - Faculty are unable to view their current or upcoming teaching assignments when using the View My Teaching Schedule report in Workday. The issue is being investigated.

In the meantime, when running the View My Teaching Schedule report in Workday to view teaching assignments, search for the specific academic period in the 'Academic Period' field. For example, for 2026 Winter Term 1, type in "2026 Winter" and press 'Enter'. Select from the academic period options. Select 'OK'.

Please reach out to the Integrated Service Centre for questions and support.
Sep 21, 2026 - 16:17 PDT
Microsoft announces removal of Office support for older systems and software versions, July 13, 2026
Investigating - Microsoft has announced that effective July 13th, 2026, Office applications will no longer be supported on older MacOS and iOS systems, and further, they are removing support for older versions of Office entirely.

• Clients which are running operating systems earlier than the following minimums will no longer be able to edit or save files after the change:
Mac OS – minimum version 12.0 (Monterey)
iOS – minimum version 17.0

• Clients who are using Office 2019 for Mac, regardless of operating system, will be unable to edit or save files after the change.
• Clients who are using Office 2021 for Mac or MS 365 apps on iPhone and iPads will continue to function normally, provided the operating systems are supported (as listed above) and at the following minimum software versions:
Office 2021 for Mac – minimum version 16.83
MS365 apps for iOS – minimum version 2.93

UBC IT strongly recommends that all clients running Office on a Mac, iPhone, or iPad update their operating systems and Office software before July 13th to prevent any disruptions.

For more information, see https://ubc.service-now.com/kb_view.do?sysparm_article=KB0020043
Jul 10, 2026 - 15:48 PDT
Campus Wide Login Operational
CWL Web Services Operational
UBC Identity Provider Operational
Enterprise LDAP (ELDAP) Operational
Multi-factor Authentication (MFA) Operational
UBC Identity Broker Operational
UBC Applicant & Student Federation (idb0) Operational
UBC OpenID Federation (idb1) Operational
UBC Faculty of Medicine and BC Health Authority Federation (idb2) Operational
UBC Beaty Museum of Biodiversity (idb3) Operational
UBC SecureLink Federation (slid) Operational
UBC One-time Link Identity (olid) Operational
UBC -- Identity Verification Operational
Canvas Operational
Confluence Operational
EduCloud Server Operational
Management Interface - https://educloud.ubc.ca Operational
Management Interface - https://educloud.ok.ubc.ca Operational
Server Infrastructure - Vancouver Operational
Server Infrastructure - Okanagan Operational
Email Services Operational
Faculty and Staff Email (FASmail) Operational
UBC Student Email Operational
Mail Relay Operational
Mailing List Operational
Home Drive Operational
Home Drive - Vancouver Operational
Home Drive - Okanagan Operational
Advanced Research Computing Operational
ARC Sockeye Operational
ARC Chinook Operational
Microsoft 365 Operational
OneDrive Operational
Teams Operational
Network - Campus Operational
Network - Hospitals Operational
Network - Okanagan Operational
Network - Point Grey Operational
Network - Robson Square Operational
Network - Wireless Operational
Wireless - Hospitals Operational
Wireless - Okanagan Operational
Wireless - Point Grey Operational
Wireless - Robson Square Operational
Network - VPN Operational
VPN - Okanagan Operational
VPN - Point Grey Operational
Voice Services Operational
Telephone Service - Vancouver Operational
Telephone Service - Okanagan Operational
Contact Centre - Vancouver Operational
Contact Centre - Okanagan Operational
Remote Labs Operational
Remote Labs - Vancouver Operational
Remote Labs - Okanagan Operational
SalesForce Operational
ServiceNow Operational
Sharepoint Operational
Team Share Operational
Workday Operational
Zoom Operational
Other Operational
Other - Vancouver Operational
Other - Okanagan Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

TouchNet PROD Site - Scheduled Maintenance October 16, 2026, 00:00 PT to October 16, 2026, 04:00 PT Oct 16, 2026 00:00-04:00 PDT

The TouchNet PROD site will be undergoing scheduled maintenance. During the update window the TouchNet PROD site will be offline for logging in by staff as a TouchNet user and for customers making new payments. During this time when the payor clicks "pay now" TouchNet will display a screen informing the payor that the system is off line for maintenance and to try again after the system is back online.
For any questions please contact dpp.support@ubc.ca
Posted on Sep 18, 2026 - 11:47 PDT

TouchNet TEST Site - Scheduled Maintenance October 30, 2026, 05:00 PT to October 30, 2026, 17:00 PT Oct 30, 2026 05:00-17:00 PDT

The TouchNet TEST site will be undergoing scheduled maintenance. During the update window the TouchNet TEST site will be offline for logging in by staff as a TouchNet user and for making TEST payments.
For any questions please contact dpp.support@ubc.ca
Posted on Sep 18, 2026 - 11:49 PDT

Sep 28, 2026

No incidents reported today.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

UBC IT Network - Network maintenance for UBC Vancouver campus, September 26 2026 08:00 -15:00 PT
Completed - The scheduled maintenance has been completed.
Sep 26, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 08:00 PDT
Scheduled - The UBC Vancouver campus network will undergo maintenance on September 26, 2026 from 08:00 to 15:00 PT. No user impact is expected during the maintenance window.
Sep 22, 14:28 PDT
September 25, 2026, 21:00 PT to September 26, 2026, 00:00 PT
Completed - The scheduled maintenance has been completed.
Sep 26, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 21:00 PDT
Scheduled - Please be advised that on September 25, 2026, 21:00 PT to September 26, 2026, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.

Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Sep 22, 10:43 PDT

Sep 25, 2026

EPBC Website, Admissions Application (Apply), Management Console (MC), Transcript Exchange Production and Staging
Completed - The scheduled maintenance has been completed.
Sep 25, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 07:00 PDT
Scheduled - EPBC systems might experience short network interruptions from September 22 to September 25, between 7:00 AM and 10:00 AM Pacific, as our network host is performing scheduled maintenance.

During the interruptions:

* Applicants might not be able to use EPBC services.
* PSIs might not be able to log in to the Management Console.
* Document delivery and transcript exchange might experience delays.

Action Required:
No action required

Please reach out to Techsupport@educationplannerbc.ca if you have any further questions.
Sep 23, 11:22 PDT

Sep 24, 2026

UBC IT Domain Name System (DNS) Maintenance September 24, 2026, 17:00-23:00 PT
Completed - The scheduled maintenance has been completed.
Sep 24, 23:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 17:00 PDT
Scheduled - UBC IT Network Management Centre (NMC) will be conducting maintenance on its DNS servers on September 24, 2026, between 17:00-23:00 PT.
Access to myDNS user interface may be intermittent during this time.
Sep 22, 14:25 PDT
UBCIT eSAM Servers Maintenance September 24, 2026, 20:00-23:00 PT
Completed - The scheduled maintenance has been completed.
Sep 24, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 20:00 PDT
Scheduled - UBCIT will be performing maintenance on the eSAM component and vault servers on September 24, 2026, 20:00-23:00 PT. This change will affect both UBC campuses.

Users will intermittently not be able to login to any servers managed by eSAM, nor retrieve any credentials via the eSAM Web UI throughout the maintenance window.

Any connections terminated while a component is being rebooted can be reconnected to the secondary node. All connections will be terminated and users won't be able to reconnect while we patch the vault servers (which typically lasts around 30 minutes) during this window.
Sep 9, 10:44 PDT
Online Advising Management System (OAMS) System Maintenance September 24, 2026, 19:00 - 20:30 PT
Completed - The scheduled maintenance has been completed.
Sep 24, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 19:00 PDT
Scheduled - The Online Advising Management System (OAMS) will undergo system maintenance on September 24, 2026, from 19:00 PT to 20:30 PT.

During this time, the service may be unavailable.

Please contact SIS.Support@ubc.ca for any questions or concerns.
Sep 22, 14:18 PDT
CWL MyAccount Maintenance on September 24, 2026 19:00 - 19:30 PT
Completed - The scheduled maintenance has been completed.
Sep 24, 19:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 19:00 PDT
Scheduled - The UBC myAccount service will be undergoing maintenance on September 24, 2026 19:00 - 19:30 PT
There is an anticipated service interruption of 5 - 10 minutes during the maintenance window.
We will be updating the Active Student Email webpage and update the O365 mail portal link as well as improving the password validation process for the CWL accounts.
Sep 22, 14:23 PDT
Cybersecurity Confidential Communications Website Upgrade September 24, 2026, 17:00-19:00 PT
Completed - The scheduled maintenance has been completed.
Sep 24, 19:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 17:01 PDT
Scheduled - The Cybersecurity Confidential Communications website cc.cybersecurity.ubc.ca will be undergoing scheduled maintenance on September 24, 2026, 17:00-19:00 PT. During this time, users will not be able to access this site.
Sep 23, 14:16 PDT
EPBC Website, Admissions Application (Apply), Management Console (MC), Transcript Exchange Production and Staging
Completed - The scheduled maintenance has been completed.
Sep 24, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 07:00 PDT
Scheduled - EPBC systems might experience short network interruptions from September 22 to September 25, between 7:00 AM and 10:00 AM Pacific, as our network host is performing scheduled maintenance.

During the interruptions:

* Applicants might not be able to use EPBC services.
* PSIs might not be able to log in to the Management Console.
* Document delivery and transcript exchange might experience delays.

Action Required:
No action required

Please reach out to Techsupport@educationplannerbc.ca if you have any further questions.
Sep 23, 11:19 PDT
Intermittent Outbound Email Delivery Issues to External Recipients - September 22, 2026 10:40 – September 23, 2026 10:30 PT - RESOLVED
Resolved - The Email team identified and corrected a mail flow issue affecting email messages sent from some FASmail users to external addresses between September 22, 2026 10:40am and September 23, 2026 10:30am. All queued messages were released and delivered on September 23, 2026 at 10:40am.

During this window, email messages that were successfully delivered may have included a “[Non-UBC Email]” banner at the top of the message. In some cases, messages may have been directed to the recipient’s spam folder or rejected.

If you sent out any critical email messages from FASmail to an external email address during this window, please confirm with the recipient that the message was received.
Sep 24, 09:23 PDT
WeBWorK Maintenance September 24, 2026, 04:00-05:00 PT
Completed - The scheduled maintenance has been completed.
Sep 24, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 04:00 PDT
Scheduled - WeBWorK (webwork.elearning.ubc.ca) will undergo database maintenance on Thursday, September 24, 2026, between 04:00 and 05:00 PT.

WeBWorK, including assignments opened from Canvas, will be unavailable for approximately 3 minutes during this window, and pages may show an error while the database restarts.

Saved work and grades are not affected and no user action is required. If you see an error, wait a few minutes and try again.
Sep 23, 19:13 PDT

Sep 23, 2026

EduCloud Server (Vancouver) Maintenance September 23, 2026 15:00 – 21:00 PT
Completed - The scheduled maintenance has been completed.
Sep 23, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 15:20 PDT
Scheduled - We will be performing maintenance on the EduCloud Server management environment on Wednesday, September 23, 2026 between 15:00 – 21:00.
Management of virtual machines through the EduCloud Portal will not be available during the maintenance window, including creation of new VMs or activities involving networking.
Existing virtual machines will not be affected and can continue to be managed through standard remote management methods.
Sep 23, 15:19 PDT
Okanagan campus network maintenance September 23, 2026 20:00 - 20:30 PT
Completed - The scheduled maintenance has been completed.
Sep 23, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 20:00 PDT
Scheduled - Network maintenance will occur at the Okanagan campus on September 23, 2026 from 20:00 to 20:30 PT. No interruption to service is expected during this time.
Sep 22, 14:34 PDT
EduCloud Server (Vancouver) Issues September 23, 2026 14:00 PT
Resolved - This issue has been resolved as of September 23, 2026 at 4pm.
Sep 23, 16:22 PDT
Investigating - We are currently experiencing issues with creating new virtual machines or editing network properties of existing VMs.

Running VMs are not affected and can continue to be managed through regular remote management methods. No services are affected as a result of this issue.
Sep 23, 14:57 PDT
Enterprise Automation & Solution Delivery (EASD) – LFS Services Maintenance from September 22, 2026 10:00 - September 23 2026 15:00 PT
Completed - The scheduled maintenance has been completed.
Sep 23, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 10:00 PDT
Scheduled - Enterprise Automation & Solution Delivery (EASD) – LFS Services Maintenance from September 22, 2026 10:00 - September 23 2026 15:00 PT

Release activities will be completed between September 22 2026 from 10:00 - 16:00.
Validation will continue until 23 Sept 2026 15:00.
The LFS Team will be releasing software updates that may affect any of the following:

Apps/Services:

Learner Financial Support Management (LFSM)
NEW: Introduce a Detection Flag to Compare Workday and LFSM data after processing to detect any discrepancies.
Fix Award Cycle Budget Summary where "Undisbursed Amount" showing incorrect values
Fix to add Special Handling Notes to Donor Communication - Ready For Communication & Preview Listview
Release Impact
LFSM will have a short interruption of services during this deployment from 14:00 ~ 14:30 (30 minutes) on Sept 22nd
Reason for maintenance:

Release of bug fixes and enhancements to LFS
Sep 16, 14:29 PDT
CHIME network maintenance September 23, 2026 09:00 - 11:00 PT
Completed - The scheduled maintenance has been completed.
Sep 23, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 09:00 PDT
Scheduled - The CHIME network will undergo maintenance on September 23, 2026 from 09:00 - 11:00 PT. There will be a short disruption to network connectivity during this maintenance window.
Sep 22, 14:30 PDT
Hybrid Cloud Service Network Maintenance - September 23, 2026, 07:00 - 08:00 PT
Completed - The scheduled maintenance has been completed.
Sep 23, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 07:00 PDT
Scheduled - UBC Network team will perform AWS maintenance to improve network performance on September 23rd, 2026 between 07:00 and 08:00 PT. No user impact is expected as all changes are transparent.
Sep 15, 14:06 PDT
Enterprise Automation & Solution Delivery APPIAN Cloud Platform Maintenance, 23 Sept 2026, 05:00 - 07:00 PT
Completed - The scheduled maintenance has been completed.
Sep 23, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 05:00 PDT
Scheduled - APPIAN Business Process Management System (BPMS) Cloud Platform Maintenance to deploy critical security patches is scheduled for 23 Sept 2026, 05:00 - 07:00 PST

During the maintenance window, the UBC Appian site will experience a service interruption of up to two hours between 05:00 and 07:00 PST

Validation activities will continue until 16:00 PST on the same day - 23 Sept 2026

All BPMS applications will automatically recover once maintenance is complete.

Impacted applications:

Scheduling Applications:
Special Topics and Variable Credit (STVC)
Standard Time Table (STTM)
Scheduling Menu (SM)
Final Grade Submission (AOC)
Official Documents (ODMT)
Student Direct Stream (SDS)
Document Viewer (DOCV)
Learner Financial Support (LFS)
Role Based Access Control (RBAC)
Student Communications Tool (ADHC)
Course Management (CRSS)
Academic Records (AARS)
Affiliate Student Management Tool (ASMT)
Scheduling Transfers (SCHT)
Custom Organization Management System (COMS)
Exam Management (EXMM)
Integration Error Log (ERRL)
Record Queue Manager (RQM)
TeachEval (SET)
Graduation Management (CNVM)
The automation team will be impacted.
No other impacts to end users.
Sep 16, 14:30 PDT
Okanagan campus network maintenance September 23, 2026 06:00 - 07:00 PT
Completed - The scheduled maintenance has been completed.
Sep 23, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 06:00 PDT
Scheduled - Okanagan campus network will undergo maintenance on September 23, 2026 from 06:00 - 07:00 PT. There is no expected disruption to network connectivity during this maintenance window.
Sep 22, 14:32 PDT

Sep 22, 2026

UBC Network Maintenance September 22, 2026, 17:00-23:00 PT
Completed - The scheduled maintenance has been completed.
Sep 22, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 17:00 PDT
Scheduled - UBC IT will be performing network maintenance on September 22, 2026, 17:00-23:00 PT. Possible brief disruption to service during the maintenance window.
Sep 22, 11:44 PDT
UBC to AWS DirectConnect Network Devices Change - Sep 22, 2026, 06:00-07:00 PT
Completed - The scheduled maintenance has been completed.
Sep 22, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 06:00 PDT
Scheduled - UBC Network team will perform network device changes on AWS DirectConnect routers for better link utilization on Sep 22, 2026 between 06:00 and 07:00 PT. There is no impact to users as all changes are transparent.
Sep 15, 14:07 PDT

Sep 21, 2026

EASD - Enabling Omni Gateway on September 21, 2026, from 16:00 to 19:00 PT
Completed - The scheduled maintenance has been completed.
Sep 21, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 16:00 PDT
Scheduled - EASD will enable a new Omni Gateway in the Anypoint Platform on September 21, 2026, from 16:00 to 19:00 PT

The release will configure proxy.api.ubc.ca, apply the required TLS certificates, and enable the Archibus proxy API.

No impact to end users.

All services should remain available throughout the change.
Sep 15, 14:17 PDT
Aviatrix Decommision - UBC Network Monday Sep 21, 2026, 06:00:00 - 07:00:00 PT
Completed - The scheduled maintenance has been completed.
Sep 21, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 06:00 PDT
Scheduled - UBC Network will decommission Aviatrix infrastructure on Sep 21, 2026 between 06:00 and 07:00 PT. There will be no user impact as we have migrated all connections off Aviatrix.
Sep 15, 14:15 PDT
Okanagan campus network maintenance September 21, 2026 06:00 - 07:00 PT
Completed - The scheduled maintenance has been completed.
Sep 21, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 06:01 PDT
Scheduled - Network maintenance will occur at the Okanagan campus on September 21, 2026 from 2026 06:00-07:00 PT. No interruption to service is expected during this time.
Sep 18, 10:54 PDT

Sep 20, 2026

Okanagan campus network maintenance September 20, 2026, 06:00 - 07:00 PT
Completed - The scheduled maintenance has been completed.
Sep 20, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 06:01 PDT
Scheduled - Network maintenance will occur at the Okanagan campus on September 20, 2026 from 06:00 to 07:00 PT. No interruption to service is expected during this time.
Sep 17, 13:27 PDT
UBC Vancouver Voicemail Service Maintenance September 19, 2026, 18:00 PT - September 20, 2026, 06:00 PT
Completed - The scheduled maintenance has been completed.
Sep 20, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 18:00 PDT
Scheduled - UBC Vancouver Voicemail Service will be undergoing maintenance from September 19, 2026, 18:00 PT - September 20, 2026, 06:00 PT. No impact is expected as a result of this change.
Sep 15, 14:19 PDT

Sep 19, 2026

UBC IT Network - Network maintenance for UBC Vancouver campus, September 19, 2026 08:00 - 15:00 PT
Completed - The scheduled maintenance has been completed.
Sep 19, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 08:00 PDT
Scheduled - The UBC Vancouver campus network will undergo maintenance on September 19, 2026 from 08:00 to 15:00 PT. No user impact is expected during the maintenance window.
Sep 17, 13:23 PDT
Workday Scheduled 2026 Release 2 and Weekly Maintenance September 18, 2026, 21:00 PT to September 19, 2026, 00:00 PT
Completed - The scheduled maintenance has been completed.
Sep 19, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 21:00 PDT
Scheduled - Please be advised that on September 18, 2026, 21:00 PT to September 19, 2026, 00:00 PT, Workday will be undergoing an update as part of the upcoming biannual release. During the scheduled maintenance period, Workday will be unavailable for use.
Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Sep 14, 10:06 PDT

Sep 18, 2026

UBC IT Network - MyVPN software upgrade and Network maintenance for VGH, September 18, 2026 17:00 - 23:59 PT
Completed - The scheduled maintenance has been completed.
Sep 18, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 17:00 PDT
Scheduled - UBC IT Network team will perform network maintenance for VGH and MyVPN software upgrade for Vancouver campus on September 18, 2026 from 17:00 to 23:59 PT. There is no outage expected during the maintenance window.
Sep 17, 13:20 PDT
Okanagan Campus Network Maintenance September 18, 2026, 20:30-23:30 PT
Completed - The scheduled maintenance has been completed.
Sep 18, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 20:30 PDT
Scheduled - Network maintenance will occur for the Okanagan campus on September 18, 2026, 20:30-23:30 PT. Okanagan campus will see a brief disruption to service during the maintenance window.
Sep 17, 11:30 PDT
Okanagan campus network maintenance September 18, 2026 6:00 - 7:00 PT
Completed - The scheduled maintenance has been completed.
Sep 18, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 16:00 PDT
Scheduled - Network maintenance will occur at the Okanagan campus on September 18, 2026, from 06:00 to 07:00 PT. No service interruption is expected during this time.
Sep 17, 14:00 PDT
Final Grade Submission Tool (FGST) – Missing Student Photos in Course Rosters
Resolved - This issue has been resolved.
Sep 18, 08:13 PDT
Identified - Some student photos are currently missing from course rosters generated through the Final Grade Submission Tool (FGST) due to a synchronization issue.

The root cause has been identified, and teams are working to confirm the timeline for implementing a fix. Further updates will be provided as they become available.
Sep 15, 16:07 PDT
TouchNet PROD site - Scheduled Maintenance Sept 18, 2026 - 12:00 a.m. to Sept 18, 2026 - 04:00 a.m
Completed - The scheduled maintenance has been completed.
Sep 18, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 00:00 PDT
Scheduled - The TouchNet PROD site will be undergoing scheduled maintenance. During the update window the TouchNet PROD site will be offline for logging in by staff as a TouchNet user and for customers making new payments. During this time when the payor clicks "pay now" TouchNet will display a screen informing the payor that the system is off line for maintenance and to try again after the system is back online.
For any questions please contact dpp.support@ubc.ca
Aug 24, 10:12 PDT

Sep 17, 2026

UBC Websites slow load speeds, September 17, 2026, 10:33 PT
Resolved - This incident has been resolved.
Sep 17, 13:44 PDT
Update - Resolved - This incident has been resolved
Sep 17, 13:44 PDT
Identified - We are aware of an issue affecting some UBC websites. Users may experience slow performance, intermittent errors, or difficulty accessing site content and administrative functions.

Our technical teams are currently investigating the cause and working to restore normal service as quickly as possible.
Sep 17, 10:33 PDT
UBC Mailing List - slow to load lists.ubc.ca - Sept 17 12:19 PT
Resolved - Resolved - This incident has been resolved.
Sep 17, 13:29 PDT
Investigating - The UBC Mailing List service is currently experiencing an issue where the website lists.ubc.ca is very slow to load. Delivery of messages sent via UBC Mailing Lists is performing normally without delays.

Our technical team is currently investigating the cause and working to restore normal service as quickly as possible.
Sep 17, 12:20 PDT

Sep 16, 2026

Student Registration: Unable to Swap Course Sections in Workday
Resolved - This issue has been resolved. Students should now be able to swap courses and course sections in Workday as expected.

Teams will continue to monitor the service for any further issues.
Sep 16, 14:03 PDT
Investigating - Students are currently unable to swap courses or course sections in Workday. The issue is being investigated.

In the meantime, students who require a course or section change are advised to contact their academic advisor, who are able to make the change on their behalf.

Further updates will be provided as more information becomes available.
Sep 16, 12:06 PDT
Staples punchout currently unavailable
Resolved - The Staples punchout issue has been resolved.
Sep 16, 11:07 PDT
Investigating - The Staples punchout catalogues are currently unavailable and cannot be used to purchase items through Workday. Staples is working to resolve the issue. Faculty and staff are advised to create a purchase requisition using the Non-Catalogue option to purchase from Staples, or try again later.
Sep 15, 15:43 PDT

Sep 15, 2026

Sep 14, 2026

No incidents reported.

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