UBC Status

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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages

University Computer Management System UCMS Maintenance September 14, 2024, 00:00-13:00 PT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 2024 - 00:00 PDT

Scheduled - University Computer Management System (UCMS) Maintenance for Apple devices (Jamf Pro) will be undergoing routine maintenance on September 14, 2024, 00:00-13:00 PT. During this time Apple devices will not be able to contact the server for updates, however no disruption to use of Apple devices is expected.
Sep 14, 2024 00:00-13:00 PDT

Appian Slow Performance Issue September 13, 2024, 14:00PT

Monitoring - Appian applications are now back online. As the system resumes, the performance may take some time to reach normal/expected levels.
Sep 13, 2024 - 17:22 PDT

Identified - Appian applications are experiencing slow performance due to a backend server issue.

To correct this, Appian applications will be offline on September 13, 2024, 14:00-17:00 PT.

There will be a service interruption of up to 2 hours.

Impacted applications are:
• Scheduling Applications:
• Special Topics and Variable Credit (STVC)
• Standard Time Table (STTM)
• Scheduling Menu (SM)
• Final Grade Submission (AOC)
• Official Documents (ODMT)
• Student Direct Stream (SDS)
• Document Viewer (DOCV)
• Learner Financial Support (LFS)
• Role Based Access Control (RBAC)
• Student Communications Tool (ADHC)
• Course Management (CRSS)
• Academic Records (AARS)
• Affiliate Student Management Tool (ASMT)
• Scheduling Transfers (SCHT)
• Custom Organization Management System (COMS)
• Exam Management (EXMM)
Sep 13, 2024 - 13:59 PDT

Campus Wide Login Operational

CWL Web Services Operational

UBC Identity Provider Operational

Multi-factor Authentication (MFA) Operational

UBC Identity Broker Operational

UBC Applicant & Student Federation (idb0) Operational

UBC OpenID Federation (idb1) Operational

UBC Faculty of Medicine and BC Health Authority Federation (idb2) Operational

UBC SecureLink Federation (slid) Operational

Canvas Operational

Confluence Operational

EduCloud Server Operational

Management Interface - https://bcnet.educloud.ubc.ca Operational

Management Interface - https://dr.educloud.ubc.ca Operational

Server Infrastructure - Vancouver Operational

Server Infrastructure - Kamloops Operational

Email Services Operational

Faculty and Staff Email (FASmail) Operational

UBC Student Email Operational

Mail Relay Operational

Mailing List Operational

Home Drive Operational

Home Drive - Vancouver Operational

Home Drive - Okanagan Operational

Microsoft 365 Operational

OneDrive Operational

Teams Operational

Network - Campus Operational

Network - Hospitals Operational

Network - Okanagan Operational

Network - Point Grey Operational

Network - Robson Square Operational

Network - Wireless Operational

Wireless - Hospitals Operational

Wireless - Okanagan Operational

Wireless - Point Grey Operational

Wireless - Robson Square Operational

Network - VPN Operational

VPN - Okanagan Operational

VPN - Point Grey Operational

Voice Services Operational

Telephone Service - Vancouver Operational

Telephone Service - Okanagan Operational

Contact Centre - Vancouver Operational

Contact Centre - Okanagan Operational

Remote Labs Operational

Remote Labs - Vancouver Operational

Remote Labs - Okanagan Operational

SalesForce Operational

ServiceNow Operational

Sharepoint Operational

Student Service Centre Operational

Team Share Operational

Workday Operational

Other Degraded Performance

Other - Vancouver Degraded Performance

Other - Okanagan Under Maintenance

Zoom Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

UBC Network Maintenance September 15, 2024, 10:00-17:00 PT Sep 15, 2024 10:00-17:00 PDT

UBC IT will perform network maintenance at the UBC Vancouver and Okanagan campuses on September 15, 2024, 10:00-17:00 PT. During the upgrade, there will be no impact on end users as we have redundancy in place.
Posted on Sep 10, 2024 - 14:22 PDT

Red Hat Satellite Service Maintenance September 16, 2024, 09:00-15:00 PT Sep 16, 2024 09:00-15:00 PDT

The UBC Satellite service will not be available on September 16, 2024, 09:00-15:00 PT due to service maintenance.

The Red Hat Satellite service provides errata and software updates to all registered Red Hat Linux systems. The service will be unavailable during the maintenance window. Users will be unable to register systems with the service, install software, or patches hosted by the service.

Satellite Organization administrators should review the release notes to ensure their organization is not adversely affected by API or other changes in functionality:

https://access.redhat.com/documentation/en-us/red_hat_satellite/6.15/html-single/release_notes/index
Posted on Sep 10, 2024 - 14:28 PDT

UBC Faculty and Staff Email (FASmail) and Student and Alumni Mail (SAM) Service Maintenance September 16, 2024, 18:00-23:00 PT Sep 16, 2024 18:00-23:00 PDT

On September 16, 2024, 18:00-23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) and the Student and Alumni Mail (SAM) Service. No user impact is anticipated during the maintenance window.
Posted on Sep 13, 2024 - 07:23 PDT

Integration Enablement Centre APPIAN BPMS Cloud Platform HotFix/Patches Maintenance September 18, 2024, 22:00-23:59 PT Sep 18, 2024 22:00-23:59 PDT

The Appian UBC Appian PRD site will be offline during the maintenance window on September 18, 2024, 22:00-23:59 PT.

There will be a service interruption of up to 2 hours during the maintenance window.

All BPMS Applications will auto-recover after reboot.

Impacted applications:

Scheduling Applications:
Special Topics and Variable Credit (STVC)
Standard Time Table (STTM)
Scheduling Menu (SM)
Final Grade Submission (AOC)
Official Documents (ODMT)
Student Direct Stream (SDS)
Document Viewer (DOCV)
Learner Financial Support (LFS)
Role Based Access Control (RBAC)
Ad Hoc Communication (ADHC)
Course Management (CRSS)
Academic Records (AARS)
Affiliate Student Management Tool (ASMT)
Scheduling Transfers (SCHT)
Custom Organization Management System (COMS)
Exam Management (EXMM)
Posted on Sep 10, 2024 - 14:31 PDT

FASmail Service Maintenance October 2, 2024, 10:00-12:00 PT Oct 2, 2024 10:00-12:00 PDT

On October 2, 2024, 10:00-12:00 PT, UBC IT will be implementing additional security measures to protect UBC from malicious email messages. Any mail server that is not authorized to use a FASmail domain to send email will be rejected. This change will augment existing measures that are already in place.
Posted on Aug 20, 2024 - 14:28 PDT

Past Incidents

Sep 14, 2024

Workday Scheduled Weekly Maintenance September 13, 2024, 21:00 PT to September 14, 2024, 01:00 PT

Completed - The scheduled maintenance has been completed.
Sep 14, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 21:00 PDT

Scheduled - Please be advised that on September 13, 2024, 21:00 PT to September 14, 2024, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Sep 9, 12:01 PDT

Sep 13, 2024

Multiple UBC Websites Inaccessible, September 13, 2024, 09:00 PT

Resolved - This incident has been resolved.
Sep 13, 11:22 PDT

Investigating - Users may be experiencing intermittent issues with UBC IT- hosted websites.

IT Technicians are investigating the issue
Sep 13, 09:19 PDT

Sep 12, 2024

UBC SharePoint Maintenance September 12, 2024, 09:00-17:00 PT

Completed - The scheduled maintenance has been completed.
Sep 12, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 09:00 PDT

Scheduled - On September 12, 2024, 09:00-17:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites will be accessible as no interruptions to the service are expected.
Sep 5, 07:05 PDT

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

Student Email Delivery Delays, September 5, 2024, 12:45 PT

Resolved - This issue has now been resolved.
Sep 9, 08:14 PDT

Monitoring - Our technicians have resolved the issue that was causing delays with deliveries and issues with signing in.

Support teams will continue to monitor the service.
Sep 5, 18:45 PDT

Update - Some students are reporting delays in emails being received to their student email accounts.

UBC IT technicians are still investigating the issue.

Our next update is scheduled to be at 19:00 PT.
Sep 5, 15:01 PDT

Investigating - Some students are reporting delays in emails being received to their student email accounts.

UBC IT technicians are currently investigating the issue.

Our next update is scheduled to be at 15:00 PT.
Sep 5, 12:59 PDT

Intermittent UBC Card Application Issue September 5, 2024, 10:35 PT

Resolved - This issue has now been resolved.
Sep 9, 08:14 PDT

Monitoring - Service has been fully restored as of 11:00 am. Support teams are continuing to monitor closely.
Sep 5, 12:42 PDT

Investigating - There is currently an issue preventing students from proceeding with the application for their UBC Card at ubccard.ubc.ca. Teams are investigating.

Our next update is scheduled to be at 13:35 PT.
Sep 5, 10:45 PDT

Sep 8, 2024

No incidents reported.

Sep 7, 2024

EduCloud Server Maintenance September 7, 2024, 10:00-14:00 PT

Completed - The scheduled maintenance has been completed.
Sep 7, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 10:00 PDT

Scheduled - Scheduled maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be performed on September 7, 2024, 10:00-14:00 PT.

Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via other management methods such as RDP and SSH, but will not be able to manage them through the EduCloud Portal.
Aug 27, 14:21 PDT

Workday Scheduled Weekly Maintenance September 6, 2024, 21:00 PT to September 7, 2024, 01:00 PT

Completed - The scheduled maintenance has been completed.
Sep 7, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 21:00 PDT

Scheduled - Please be advised that from September 6, 2024, 21:00 PT to September 7, 2024, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Aug 30, 06:26 PDT

Sep 6, 2024

Intermittent Workday Issues, September 4, 2024, 13:22 PT

Resolved - This issue has now been resolved.
Sep 6, 15:34 PDT

Update - Technicians continue to work with Workday to resolve the issue. Students may not see their payment reflected immediately in their Workday account. Their payment should be reflected in their account within 48 hours.
Sep 5, 14:20 PDT

Update - UBC IT technicians continue to work with Workday to resolve the issue.

Students may not see their payment reflected immediately in their Workday account. Their payment should be reflected in their account within 48 hours.
Sep 4, 18:04 PDT

Identified - UBC IT technicians are working to resolve the issue.

Next update will be at 18:00 PDT
Sep 4, 16:26 PDT

Investigating - Some users are experiencing intermittent issues with Workday performance and noticing slowness. Workday is investigating the issue on their end. More information will be shared when an update is available.
Sep 4, 13:38 PDT

Chemistry & Abdul Ladha Science Student Centre (CHEM01) Network Switch Replacement September 5, 2024, 20:00 PT to September 6, 2024, 04:30 PT

Completed - The scheduled maintenance has been completed.
Sep 6, 04:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 20:00 PDT

Scheduled - Network maintenance is being performed at the Chemistry & Abdul Ladha Science Student Centre, involving replacement of aging network infrastructure. During this service window from September 5, 2024, 20:00 PT to September 6, 2024, 04:30 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network and user ports are migrated to new switching infrastructure.
Aug 30, 06:19 PDT

Sep 5, 2024

Course Schedule Website Maintenance May 24, 2024

Resolved - Maintenance for the Course Schedule Website (courses.students.ubc.ca) has been completed.
Sep 5, 17:30 PDT

Update - The Course Schedule website is available. In addition, Course Search functionality is now available. Teams continue to work to restore the Browse functionality. We will provide updates here as the full site becomes available.
Jun 18, 12:23 PDT

Update - The Course Schedule website courses.students.ubc.ca is unavailable.

Teams are working to restore the site. We will continue to provide updates here as the full site becomes available.
Jun 18, 10:56 PDT

Update - The Course Schedule website courses.students.ubc.ca has been partially restored and Standard Timetable information is available. Teams are continuing to work on the site. We will continue to provide updates here as the full site becomes available.
Jun 4, 13:06 PDT

Update - The Course Schedule Website courses.students.ubc.ca is undergoing maintenance and continues to experience issues. Teams are continuing to work on restoring the site. We will continue to provide updates here as the site becomes available.
Jun 3, 14:18 PDT

Update - The Course Schedule Website courses.ubc.ca has been partially restored and Standard Timetable Information is now available. Teams are continuing to work on the site. We will continue to provide updates here as the full site becomes available.

May 31, 2024, 17:10
May 31, 17:31 PDT

Investigating - The Course Schedule Website courses.students.ubc.ca is currently undergoing maintenance. Teams are working to restore this site. We will continue to provide updates here as this site becomes available.
May 24, 16:39 PDT

Canvas Maintenance September 5, 2024, 01:05-03:05 PT

Completed - The scheduled maintenance has been completed.
Sep 5, 03:05 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 01:05 PDT

Scheduled - There will be a Canvas outage during a scheduled maintenance window early the morning of September 5, 2024, 01:05-03:05 PT. We expect Canvas to be unavailable for 15 minutes between 01:05 to 01:20.

Please email LT.Hub@ubc.ca if you have any questions or concerns.
Aug 30, 06:22 PDT

Sep 4, 2024

Intermittent UBC Student Email Issue, September 4, 2024, 12:15 PT

Resolved - UBC Student Email Service delays and access issues has been resolved as of 18:45 PT.
Sep 4, 19:20 PDT

Investigating - We are currently experiencing intermittent issues with the UBC Student Email service.
Some users are reporting email delivery delays, and in some cases, errors when logging in.

UBC IT technicians are currently investigating the issue.

Our next update is scheduled to be at 15:15 PT.
Sep 4, 13:14 PDT

Chemistry & Abdul Ladha Science Student Centre (CHEM01) Network Switch Replacement September 3, 2024, 20:00 PT to September 4, 2024, 04:30 PT

Completed - The scheduled maintenance has been completed.
Sep 4, 04:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 20:00 PDT

Scheduled - Network maintenance is being performed at the Chemistry & Abdul Ladha Science Student Centre, involving replacement of aging network infrastructure. During this service window from September 3, 2024, 20:00 PT to September 4, 2024, 04:30 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network and user ports are migrated to new switching infrastructure.
Aug 30, 06:19 PDT

Sep 3, 2024

UBC Identity Provider Maintenance, Sept 03, 2024, 18:00-23:00 PT

Completed - The scheduled maintenance has been completed.
Sep 3, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 18:00 PDT

Scheduled - The UBC Identity Provider will be undergoing maintenance on September 03, 2024 from 18:00-23:00.
The service will remain available during the maintenance window.
Sep 3, 15:19 PDT

EduCloud Server Service Maintenance, September 03, 2024, 16:00-18:00 PT

Completed - The scheduled maintenance has been completed.
Sep 3, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 16:00 PDT

Scheduled - Scheduled maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be performed on September 03, 2024, 16:00-18:00 PT.

Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via other management methods such as RDP and SSH, but will not be able to manage them through the EduCloud Portal.
Sep 3, 13:31 PDT

U-Pass Eligibility Issue September 3, 2024, 11:55PT

Resolved - UBC and TransLink have worked together to resolve this issue. Eligible students who previously had difficulties accessing a Upass should have a UPass loaded onto their Compass card this evening.
Sep 3, 16:30 PDT

Identified - Teams are working to resolve the issue.

The next update is scheduled for 16:00 PT.
Sep 3, 14:30 PDT

Investigating - We have received reports of students having difficulty confirming eligibility for Upass. IT staff are investigating.

Next update at 14:30 PT
Sep 3, 12:02 PDT

Sep 2, 2024

Learning Technology Infrastructure Scheduled Maintenance August 27, 2024, 23:00 - September 2, 2024, 07:00 PT

Completed - The scheduled maintenance has been completed.
Sep 2, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 23:00 PDT

Scheduled - UBC Learning Technologies will be undergoing scheduled maintenance from August 27, 2024, 23:00 to September 2, 2024, 07:00 PT. During the upgrade, LT Hub services including iPeer, ComPAIR, UBC Wiki, Moodle, and LTPS UI may not be reachable for short periods of time between 22:00 and 07:00 each day. Canvas is not impacted by this maintenance.
Aug 27, 14:18 PDT

UPASS Eligibility Issue September 1, 20:10 PT

Resolved - All eligible students should now be able to access TransLink to apply for their UPass. Confirm your eligibility at https://planning.ubc.ca/u-pass-faq#item-232. If any eligible students continue to experience issues, please contact the IT Service Centre - https://it.ubc.ca/got-question-about-it-products-and-support#helpdesk.
Sep 2, 12:30 PDT

Update - We are continuing to investigate the issue. The next update is scheduled for 22:30 PT.
Sep 1, 20:12 PDT

Investigating - We have received reports of students having difficulty confirming eligibility for UPASS. IT staff are investigating.
The next update will be at 20:30 PT.
Sep 1, 18:19 PDT

Sep 1, 2024

Aug 31, 2024

Workday Scheduled Weekly Maintenance August 30, 2024, 21:00 PT to August 31, 2024, 01:00 PT

Completed - The scheduled maintenance has been completed.
Aug 31, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 21:00 PDT

Scheduled - Please be advised that from August 30, 2024, 21:00 PT to August 31, 2024, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Aug 30, 06:26 PDT