UBC Status

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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

To see what services are scheduled for maintenance,
view our Scheduled Outages Calendar

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages

All Systems Operational

Campus Wide Login Operational

CWL Web Services Operational

UBC Identity Provider Operational

Enhanced CWL - MFA Operational

Canvas Operational

Confluence Operational

EduCloud Server Operational

Management Interface - https://bcnet.educloud.ubc.ca Operational

Management Interface - https://dr.educloud.ubc.ca Operational

Server Infrastructure - Vancouver Operational

Server Infrastructure - Kamloops Operational

Email Services Operational

Faculty and Staff Email (FASmail) Operational

UBC Student Email Operational

Mail Relay Operational

Mailing List Operational

Home Drive Operational

Home Drive - Vancouver Operational

Home Drive - Okanagan Operational

Microsoft 365 Operational

OneDrive Operational

Teams Operational

Network - Campus Operational

Network - Hospitals Operational

Network - Okanagan Operational

Network - Point Grey Operational

Network - Robson Square Operational

Network - Wireless Operational

Wireless - Hospitals Operational

Wireless - Okanagan Operational

Wireless - Point Grey Operational

Wireless - Robson Square Operational

Network - VPN Operational

VPN - Okanagan Operational

VPN - Point Grey Operational

Remote Labs Operational

Remote Labs - Vancouver Operational

Remote Labs - Okanagan Operational

SalesForce Operational

ServiceNow Operational

Sharepoint Operational

Skype for Business Operational

Student Service Centre Operational

Team Share Operational

Workday Operational

Other Operational

Other - Vancouver Operational

Other - Okanagan Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Workday Scheduled Weekly Maintenance May 14, 2021, 23:00 PT to May 15, 2021, 03:00 PT May 14, 23:00 - May 15, 03:00 PDT

Please be advised that on May 14, 2021, 23:00 PT to May 15, 2021, 03:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.
For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Posted on May 10, 10:00 PDT

Overnight rate-limiting for FASmail Accounts May 19, 2021, 10:00-11:00 PT May 19, 10:00-11:00 PDT

On May 19, 2021 10:00 - 11:00 PT, UBC IT will be implementing an overnight rate limit for external outbound email messages for FASmail mailboxes. Accounts that exceed the message limit will be queued and delivered during the business day.
Posted on Apr 20, 14:54 PDT

Network Maintenance Faculty of Medicine Clinical Academic Campuses & Affiliated Regional Centres May 29, 2021, 09:00-19:00 PT & May 30, 09:00-19:00 PT May 29, 09:00 - May 30, 19:00 PDT

UBC IT will conduct network maintenance on May 29, 2021 from 09:00-19:00 PT and May 30, 2021 from 09:00-19:00 PT at all UBC Faculty of Medicine sites province-wide (view the complete list here: Clinical Academic Campuses and Affiliated Regional Centres ).

During this outage, the following services will be impacted:
- Video conferencing in Faculty of Medicine academic learning spaces will be unavailable
- Eduroam wireless internet will be intermittent

Faculty of Medicine faculty, staff, and stakeholders have been notified of this scheduled maintenance. Please contact medit.servicedesk@ubc.ca if further details are needed.
Posted on May 4, 14:57 PDT

Past Incidents

May 11, 2021

No incidents reported today.

May 10, 2021

SIS Production Database Outage - May 10, 2021 18.45 PT

Resolved - This incident has been resolved.
May 10, 19:39 PDT

Investigating - We are currently experiencing a database outage that affects all Student Information System applications including the Student Service Centre, the SISC, the Faculty Service Centre, Course Schedule and the e-Payment system. The DBA team and Systems teams are investigating. We do not yet have an ETA on the database being operational again.
May 10, 18:57 PDT

Canvas Unavailable for Maintenance - May 10, 2021 01:00 - 2:00 PT

Completed - The scheduled maintenance has been completed.
May 10, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 01:01 PDT

Scheduled - Canvas and Canvas Catalog will be unavailable for maintenance on May 10th from 1:00 AM to 2:00 AM PT. Users will not be able to access Canvas during the maintenance period.
May 4, 16:43 PDT

May 9, 2021

Okanagan Campus Departmental Network Drive (K Drive) Migration May 8, 2021, 08:00 PT to May 9, 2021 16:00 PT

Completed - The scheduled maintenance has been completed.
May 9, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 08:00 PDT

Scheduled - The Okanagan campus Departmental network drive (K drive) will be migrated as part of the data storage hardware refresh project on May 8, 2021, 08:00 PT to May 9, 2021, 16:00 PT. Affected parties will receive email updates prior to migration and after completion with instructions on how to access the new drive.
Apr 20, 14:57 PDT

May 8, 2021

Green College EventPro Server Maintenance - May 7, 2021 20:00 PT - May 8, 2021 17:00 PT

Completed - The scheduled maintenance has been completed.
May 8, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 20:00 PDT

Scheduled - Maintenance will be performed on the Green College EventPro server from May 7, 2021, 20:00 PT to May 8, 2021, 17:00 PT. During this period, the server will not be available.
May 4, 14:38 PDT

Workday Scheduled Weekly Maintenance May 7, 2021, 23:00 PT to May 8, 2021, 03:00 PT

Completed - The scheduled maintenance has been completed.
May 8, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 23:00 PDT

Scheduled - Please be advised that on May 7, 2021, 23:00 PT to May 8, 2021, 03:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.
For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
May 3, 08:08 PDT

May 7, 2021

UBC Library Management System Upgrade May 3, 2021, 08:00 PT to May 7, 2021, 17:00 PT

Completed - The scheduled maintenance has been completed.
May 7, 17:00 PDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 6, 13:50 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 08:00 PDT

Scheduled - Please be advised that the UBC Library Management System, Voyager, is being upgraded from May 3, 2021 08:00 PT to May 7, 2021 17:00 PT.

During this time, users will not be able to log in to their My Library accounts, which means that renewals, recalls, ASRS and online fines payment will not be available.

The online catalogue is available for searching, but the information on Library holdings is not refreshed. Users will still be able to borrow items at circulation counters.

If you need any assistance, please contact the Circulation Desk at hxxps://helpdesk.library.ubc.ca/
Apr 20, 15:08 PDT

Frank Forward (FFOR01) Network Switch Upgrade May 6, 2021, 19:00 to May 7, 2021, 06:00 PT

Completed - The scheduled maintenance has been completed.
May 7, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 19:01 PDT

Scheduled - Network maintenance is being performed at the Frank Forward, Coal And Mineral Processing Laboratory, Owl at The Barn child care and Wood Products Laboratory Buildings to facilitate upgrades as part of the Network Switch Replacement Program. During this service window from Thursday, May 6th 19:00 - Friday, May 7th 06:00 PDT; network services will be interrupted as the network user ports are migrated to the new switching infrastructure, and the connectivity is verified.
May 5, 22:23 PDT

May 6, 2021

PCI (Payment Card Industry) Environment Maintenance May 6, 2021, 17:00-22 :00 PT

Completed - The scheduled maintenance has been completed.
May 6, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 17:00 PDT

Scheduled - No outages are expected during this maintenance.

Management of VMs and new VDI session provisioning will be unavailable. Management of VMs via remote tools will still be available.
May 4, 14:32 PDT

Adobe sign-in problem - May 6, 2021 13:00 PST

Resolved - This incident has been resolved.
May 6, 13:54 PDT

Update - Adobe Sign-in issue has been resolved
May 6, 13:50 PDT

Update - We are continuing to work on a fix for this issue.
May 6, 13:08 PDT

Identified - Adobe is having issues with their website and application sign-in. Adobe is working urgently to get back online. The users will not be able to sign in Adobe from website or Adobe applications. Please find update on the Adobe website at https://status.adobe.com.
May 6, 12:58 PDT

May 5, 2021

Extension of Email Security Tag to Student and Alumni Email Accounts May 5, 2021 10:00-11:00 PT

Completed - The scheduled maintenance has been completed.
May 5, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 10:00 PDT

Scheduled - UBC IT will be extending the External Email Security Warning Tag to all Student and Alumni Email Accounts on Wednesday, May 5, 2021, 10:00-11:00 PT. The addition of this security enhancement will help Students and Alumni determine if messages are internal or external to UBC, thereby assisting in the identification and reporting of phishing.
Apr 6, 19:21 PDT

May 4, 2021

myVPN (Point Grey campus and Okanagan campus) Maintenance - May 4, 2021 21:00- 23:00 PT

Completed - The scheduled maintenance has been completed.
May 4, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 21:00 PDT

Scheduled - myVPN service (Point Grey campus and Okanagan campus) will undergo maintenance on May 04, 2021 from 21:00 to 23:00 PT. No user impact is expected
May 4, 12:16 PDT

UBC Vancouver Load Balancer Maintenance May 4, 2021, 19:00-22:00 PT

Completed - The scheduled maintenance has been completed.
May 4, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 19:01 PDT

Scheduled - The UBC Vancouver load balancer will be undergoing maintenance on May 4, 2021, 19:00-22:00 PT.
No service interruptions are expected.
May 4, 14:24 PDT

UBC Okanagan Border Firewall Security Change May 4, 2021, 18:00-19:00 PT

Completed - The scheduled maintenance has been completed.
May 4, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 18:00 PDT

Scheduled - A new security feature will be enabled on the UBC Okanagan border firewall on May 4, 2021, 18:00-19:00 PT.

Following this change, if users or administrators need to connect from external to internal networks over any of the blocked ports, VPN sign in will be required.

For additional details on this change, visit the UBC IT Confidential Communications site: hxxps://cc.cybersecurity.ubc.ca
Apr 20, 15:02 PDT

UBC EMMS (Planon Enterprise Maintenance Management System) Maintenance May 4, 2021, 16:00-18:00 PT

Completed - The scheduled maintenance has been completed.
May 4, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 16:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 29, 09:02 PDT

Scheduled - UBC EMMS (Planon) will be undergoing maintenance on May 4, 2021 from 16:00 and 18:00 PT to resolve issues with work orders that have multiple work assignments, and resulting sync issues with Planon mobile app. During this time, users might experience brief intermittent outages.
Apr 27, 14:46 PDT

Student and Alumni Email Preview and Profile Issue

Resolved - The SAmail Preview and Profile issue has been resolved. Users need to clear browser history before logging in to the webmail to resolve the issue.
May 4, 10:51 PDT

Identified - There is currently and issue with email previews and the profile missing on the Student and Alumni email service due to certificates.

As a temporary workaround please use "https://webmail.alumni.ubc.ca/" to login to your email for the time being.
May 2, 09:17 PDT

May 3, 2021

May 2, 2021

Halogen Site Maintenance May 1, 2021, 21:00 PT to May 2, 2021, 01:00 PT

Completed - The scheduled maintenance has been completed.
May 2, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 21:00 PDT

Scheduled - The Halogen site will be undergoing site maintenance from May 1, 2021, 21:00 PT to May 2, 2021, 01:00 PT. Halogen at https://it.ubc.ca/hal will be unavailable for the duration of the change window.
Apr 27, 14:48 PDT

May 1, 2021

Workday Scheduled Weekly Maintenance April 30, 2021, 23:00 PT to May 1, 2021, 03:00 PT

Completed - The scheduled maintenance has been completed.
May 1, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 23:00 PDT

Scheduled - Please be advised that on April 30, 2021, 23:00 PT to May 1, 2021, 03:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.
For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Apr 26, 08:16 PDT

UBC SharePoint Maintenance Friday, April 30, 2021 20:00 PT to Saturday, May 1, 2021 02:00 PT

Completed - The scheduled maintenance has been completed.
May 1, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 20:00 PDT

Scheduled - On Friday, April 30, 2021 from 20:00 PT to Saturday, May 1, 2021 02:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites may not be accessible.
Apr 27, 14:41 PDT

Apr 30, 2021

Resolved - UBC IT Technicians have implemented a fix to resolve this outage. They have confirmed that all affected services are now operational.
Apr 30, 15:12 PDT

Update - We are continuing to investigate this issue.
Apr 30, 14:04 PDT

Investigating - We are experiencing an outage on a number of IT services across campus. UBC IT is investigating which services are impacted and will list them as information becomes available.

Currently the following services are known to be impacted:

www.ubc.ca website

CWL myAccount
CWL Admin
CWL Activation
CWL SignUp
Sponsored Guest
AccessUBC
Kaltura (BCNET shared services)
Sharepoint Services
EduCloud Server
Workspace
myVDI
Confluence
SIS
UBC CMS
UBC Blogs
Apr 30, 13:59 PDT

UBC MS Teams Chat Retention Policy Implementation April 30, 2021, 13:00-13:30 PT

Completed - The scheduled maintenance has been completed.
Apr 30, 13:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 13:01 PDT

Scheduled - The Microsoft 365 Teams service will be undergoing maintenance on April 30, 2021, 13:00-13:30 PT. On this date, UBC will be implementing a 90-day data retention schedule affecting the MS Teams Chat feature. This does not impact conversations hosted within a Teams channel. The implementation of Data Retention Schedules is required in compliance with UBC Records Management policies and requirements (hxxps://recordsmanagement.ubc.ca/schedules/).
Apr 27, 14:47 PDT

Apr 29, 2021

iPeer and Moodle Service Outage April 29, 2021, 04:30 PT

Resolved - The Moodle and iPeer outage has been resolved.

April 29, 06:30 PT.
Apr 29, 06:30 PDT

Update - We are continuing to investigate this issue.
Apr 29, 05:24 PDT

Investigating - We are currently experiencing issues with iPeer and Moodle.

Some users may experience problems accessing these applications.

UBC IT technicians are currently investigating the issue.

Our next update is scheduled to be at 06:30 PT.
Apr 29, 05:22 PDT

Apr 28, 2021

Canvas New Quizzes Service Disruption April 28, 2021 12:00 PT

Resolved - The Canvas issue has been resolved around 12:30 PT. We are continuing to monitor closely and work with our vendor to identify the root cause.
Apr 28, 12:43 PDT

Update - The Canvas issue has been resolved around 12:30 PT. We are continuing to monitor closely and work with our vendor to identify the root cause.
Apr 28, 12:41 PDT

Investigating - We have received reports that students are unable to access Canvas New Quizzes or are experiencing elongated load times of several minutes. We are working with the vendor to resolve the issue. An update will be provided by 13:00 PT. Please note that other parts of Canvas including Classic Quizzes are not impacted by the issue.
Apr 28, 12:06 PDT

Apr 27, 2021

UBC EMMS (Planon Enterprise Maintenance Management System) Maintenance April 27, 2021, 19:00-23:30 PT

Completed - The scheduled maintenance has been completed.
Apr 27, 23:31 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 19:02 PDT

Scheduled - UBC EMMS (Planon) will be undergoing maintenance on April 27, 2021 from 19:00 to 23:30 PT to address issues with being able to submit SR forms without billing allocations (when mandatory), and tariff group not being populated for timecard entries. During this time, users might experience brief intermittent outages.
Apr 27, 14:45 PDT

Campus Wide Budgeting (Hyperion) PROD Maintenance April 27, 2021, 16:00-18:00 PT

Completed - The scheduled maintenance has been completed.
Apr 27, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 16:00 PDT

Scheduled - The Campus Wide Budgeting (Hyperion) PROD will be under maintenance on April 27, 2021, from 16:00-18:00 PT. All the Hyperion applications/services won't be available during the maintenance schedule.
Apr 27, 14:44 PDT

Canvas – New Quizzes Outage April 27th, 2021 15:30-16:30 PT

Resolved - We received reports that students were receiving error messages when attempting to access Canvas New Quizzes. This issue was resolved by our vendor Instructure at approximately 16:30 PT. This issue did not impact Classic Quizzes or any other part of the Canvas platform.
Apr 27, 17:42 PDT

Scientia Enterprise Issue Apr 26, 2021, 11:26PT

Resolved - This incident has been resolved. Any questions or concerns related to this outage can be sent to sis.support@ubc.ca
Apr 27, 15:06 PDT

Update - This Issue is still being investigated, Scientia Enterprise foundations 21W service has been restored. We are reviewing potential root cause with the vendor and the business.
Apr 27, 12:25 PDT

Update - UBC IT Technicians continue to work with Scientia Enterprise to investigate the issue. Currently the 2020 Winter session is available, however the 2021 Winter session is unavailable.
Apr 27, 09:58 PDT

Investigating - Academic Systems is investigating an ongoing issue with the Scientia Enterprise application. Users may see unexpected errors and the service may become unavailable while we troubleshoot what the causes is. If you have any questions or concerns please contact sis.support@ubc.ca
Apr 26, 11:31 PDT

UBC Voice Issues – Fast Busy signals when calling some cell phones Apr 27, 2021 23:30 Ongoing

Resolved - Shaw Communications was able to work with their vendor to identify and correct the issue.
UBC IT Technicians have tested and confirmed that service is back up and running.
Apr 27, 08:50 PDT

Update - UBC IT continues to work with Shaw Communications to investigate and rectify the service issue affecting outbound calls from the UBC Hospital. Callers are experiencing fast busy signals when attempting to call certain cell phones.

Tue 4/27/2021 7:59 AM
Apr 27, 08:05 PDT

Investigating - UBC IT is currently investigating an issue affecting the UBC Voice service where callers are receiving fast busy signals when trying to call some cell phones. Inbound calls from these same cell phones are unaffected. Technicians are working with our vendor to investigate this issue.
Apr 27, 04:53 PDT