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Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages


Update - Technicians are making progress on resolving the issue. Another update will be provided this afternoon. Thank you for your patience.
Feb 07, 2025 - 10:05 PST
Investigating - We are aware of sporadic issue with MyVPN service, where the multi-factor authentication prompt is slow to arrive, causing the connection attempt to time out.

In all instances, a second attempt to connect to MyVPN will resolve the issue.

If you experience repeated issues trying to connect to MyVPN, please contact the Okanagan Service Desk at x7-9000 (250-807-9000).
Technicians are investigating and an update will provided when more information is available.

Feb 06, 2025 - 10:22 PST
In progress - Active UBC Student Email mailboxes will be migrated to Microsoft Exchange Online from February 4 to March 25, 2025. Check your UBC Student Email for details about your migration date.

After migration, login to your mailbox at outlook.office.com using cwl@student.ubc.ca as your username and CWL password. Visit the M365 Student Migration Info Page for more details.

Feb 04, 2025 - 12:49 PST
Scheduled - February 4, 2025 to March 25, 2025
Feb 4, 2025 12:51 - Mar 25, 2025 17:51 PDT
Campus Wide Login ? Operational
CWL Web Services ? Operational
UBC Identity Provider ? Operational
Multi-factor Authentication (MFA) ? Operational
UBC Identity Broker ? Operational
UBC Applicant & Student Federation (idb0) ? Operational
UBC OpenID Federation (idb1) ? Operational
UBC Faculty of Medicine and BC Health Authority Federation (idb2) ? Operational
UBC Beaty Museum of Biodiversity (idb3) ? Operational
UBC SecureLink Federation (slid) ? Operational
UBC -- Identity Verification ? Operational
Canvas ? Operational
Confluence Operational
EduCloud Server ? Operational
Management Interface - https://bcnet.educloud.ubc.ca ? Operational
Management Interface - https://dr.educloud.ubc.ca ? Operational
Server Infrastructure - Vancouver ? Operational
Server Infrastructure - Kamloops ? Operational
Email Services ? Operational
Faculty and Staff Email (FASmail) Operational
UBC Student Email Operational
Mail Relay ? Operational
Mailing List ? Operational
Home Drive Operational
Home Drive - Vancouver ? Operational
Home Drive - Okanagan ? Operational
Microsoft 365 Operational
OneDrive ? Operational
Teams ? Operational
Network - Campus ? Operational
Network - Hospitals ? Operational
Network - Okanagan ? Operational
Network - Point Grey ? Operational
Network - Robson Square ? Operational
Network - Wireless ? Operational
Wireless - Hospitals ? Operational
Wireless - Okanagan ? Operational
Wireless - Point Grey ? Operational
Wireless - Robson Square ? Operational
Network - VPN ? Degraded Performance
VPN - Okanagan ? Degraded Performance
VPN - Point Grey ? Operational
Voice Services Operational
Telephone Service - Vancouver Operational
Telephone Service - Okanagan Operational
Contact Centre - Vancouver Operational
Contact Centre - Okanagan Operational
Remote Labs Operational
Remote Labs - Vancouver ? Operational
Remote Labs - Okanagan ? Operational
SalesForce Operational
ServiceNow Operational
Sharepoint Operational
Student Service Centre Operational
Team Share ? Operational
Workday Operational
Other Operational
Other - Vancouver ? Operational
Other - Okanagan ? Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The EduCloud Backup infrastructure will be undergoing maintenance on February 13, 2025, 10:00-18:00 PT. During this window, archival restore operations for virtual machines hosted in EduCloud Server will not be available.
Posted on Jan 28, 2025 - 13:38 PST
Past Incidents
Feb 9, 2025

No incidents reported today.

Feb 8, 2025
Completed - The scheduled maintenance has been completed.
Feb 8, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 21:00 PST
Scheduled - Please be advised that on February 07, 2025, 21:00 PT to February 08, 2025, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.

Feb 3, 14:43 PST
Feb 7, 2025
Completed - The scheduled maintenance has been completed.
Feb 7, 06:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 23:00 PST
Scheduled - Network maintenance is being performed at the AMS Student Nest / Student Union Building, involving replacement of aging network infrastructure. During this service window from February 6, 2025, 23:00 - February 7, 2025, 06:30 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Feb 4, 14:27 PST
Feb 6, 2025
Completed - The scheduled maintenance has been completed.
Feb 6, 23:59 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 17:00 PST
Scheduled - AccessUBC and Sponsored Guest web applications will be undergoing maintenance on February 6, 2025, 17:00-23:59 PT.

These services will not be accessible to users for the duration of this maintenance period.

Feb 4, 14:36 PST
Completed - The scheduled maintenance has been completed.
Feb 6, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 16:00 PST
Scheduled - The BCNET EduCloud Monitoring Chart feature will be disabled on February 6, 2025, from 16:00-17:00 PT. Metrics and monitoring charts will continue to be available via the Operations Manager interface in EduCloud. No other service impact is expected during this window.
Feb 4, 14:24 PST
Feb 5, 2025
Completed - The scheduled maintenance has been completed.
Feb 5, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 17:30 PST
Scheduled - UBC IT will be conducting maintenance on its DNS servers on February 5, 2025, 17:30-21:00 PT.
DNS/DHCP service will not be impacted.

Feb 4, 14:31 PST
Feb 4, 2025
Completed - The scheduled maintenance has been completed.
Feb 4, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 20:00 PST
Scheduled - Maintenance will be performed on the Point Grey Load Balancers on February 4 2025, 20:00-23:00 PT.
No service impact is expected.

Jan 28, 13:47 PST
Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025
Completed - The scheduled maintenance has been completed.
Feb 1, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 00:00 PST
Scheduled - University Computer Management System (UCMS) Maintenance for Apple devices (Jamf Pro) will be undergoing routine maintenance on February 1, 2025, 00:00-11:00 PT. During this time Apple devices will not be able to contact the server for updates, however no disruption to the use of Apple devices is expected.
Jan 21, 15:01 PST
Completed - The scheduled maintenance has been completed.
Feb 1, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 21:00 PST
Scheduled - Please be advised that on January 31, 2025, 21:00 PT to February 01, 2025, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.

Jan 27, 08:46 PST
Jan 31, 2025
Completed - The scheduled maintenance has been completed.
Jan 31, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 20:00 PST
Scheduled - Network maintenance is being performed at the Chemistry Physics Building, involving replacement of aging network infrastructure. During this service window from January 30, 2025 20:00 - January 31, 2025 06:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Jan 27, 19:45 PST
Jan 30, 2025
Completed - The scheduled maintenance has been completed.
Jan 30, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 18:00 PST
Scheduled - The Cybersecurity Confidential Communications website cc.cybersecurity.ubc.ca will be undergoing scheduled maintenance on January 30, 2025, 18:00-20:00 PT. During this time, users will not be able to access this site.
Jan 30, 16:26 PST
Completed - The scheduled maintenance has been completed.
Jan 30, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 12:00 PST
Scheduled - UBC Wifi is undergoing upgrade from time to time during the month of January. No service impact is expected.
Dec 17, 14:43 PST
Completed - The scheduled maintenance has been completed.
Jan 30, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 06:00 PST
Scheduled - The UBC Identity Broker will be undergoing maintenance on Thursday January 30, 2025, 06:00-08:00PT. During the maintenance window, CWL authentication will be unavailable to the following services:

(1) Applicant and Student workflow
- Applicant Service Centre (ASC)
- UNI CRM
- CWL Account Upgrader (CWLU)
- Science One
- UBC Student Housing and Community Services myAccount (including UBC Card) [includes Faculty/Staff]
- Vidcruiter
(2) UBC Faculty of Medicine and BC Health Authority Federation
(3) UBC OpenID Federation
(4) Beaty Museum of Diversity (Specify7)

Jan 28, 13:45 PST
Jan 29, 2025
Completed - The scheduled maintenance has been completed.
Jan 29, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 17:00 PST
Scheduled - The UBC Appian Services will be upgraded on January 29, 2025, 17:00-21:00 PT

The UBC Appian Services will be offline for approximately 60 mins during the maintenance window.

Appian access will be unavailable to all users.
During maintenance users will receive an error message during logon.
Maintenance activities are scheduled for after hours to minimize impact to users.

APPIAN services will resume after maintenance is complete.

No action required from end users.

Jan 28, 13:43 PST
Jan 28, 2025
Resolved - This incident has been resolved.
Jan 28, 15:49 PST
Monitoring - Users should now be able to access to JupyterHub Open without disruption. The LT Hub staff are continuing to monitor the situation.
Please contact the LT Hub at LT.hub@ubc.ca if you experience any further issues. Next update will be provided at 16:00 PT.

Jan 28, 13:52 PST
Investigating - Investigating - Users may not be able to access JupyterHub Open at https://open.jupyter.ubc.ca/jupyter/hub . Users may receive a 502 Gateway Error.

If you are experiencing issues, please submit a ticket to LT.hub@ubc.ca.

LT Hub staff are investigating and an update will be provided at 14:00 PT.

Jan 28, 12:17 PST
Resolved - Users may have experienced poor Canvas and Canvas Catalog performance and may also have received a "request timed out" page when loading pages in Canvas. The issue was resolved at 11:18 a.m. Pacific.
Jan 28, 12:01 PST
Jan 27, 2025

No incidents reported.

Jan 26, 2025

No incidents reported.