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Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.
To see what services are scheduled for maintenance,
view our Scheduled Outages Calendar
For any questions or concerns, please contact the IT Service Centre.
You can also follow us on Twitter: @UBCIToutages
Identified - Dear UBC Licensed Zoom User,
Zoom recently posted a security bulletin regarding a vulnerability in their Zoom Client for all platforms (e.g. Windows, macOS, iOS, Android and Linux). As such, we are asking users to update their clients to the latest version. The latest available version as of November 28, 2021 is 5.8.6.
Additionally, to align with Information Security Standard M5 “Vulnerability Management,” a mandatory minimum client version of 5.8.4 will be implemented on all UBC licensed Zoom accounts on December 14, 2021 at 11:59pm. Learn more about this standard here: hxxps://cio.ubc.ca/information-security-standards/M5
After December 14, if you are running a client version older than 5.8.4, you will be asked to update the next time you log in to the Zoom client or the next time that you attempt to join a meeting or webinar if you are already logged in. The update must be completed before you can join.
To avoid disruptions, we strongly recommend updating your mobile and desktop clients to the mandatory minimum version prior to December 14. If you receive a prompt to update via the client prior to December 14, please proceed. Note that the mandatory minimum version requirement will not be enforced on Zoom users external to UBC that are joining your meeting or webinar.
Instructions on how to update your client(s) are available here: hxxps://support.zoom.us/hc/en-us/articles/201362233-Upgrading-Zoom-to-the-latest-version
Instructions on how to check your current version are available here: hxxps://support.zoom.us/hc/en-us/articles/201362393
Learn more about the Zoom security bulletin here under the item “ZSB-21019”: hxxps://explore.zoom.us/en/trust/security/security-bulletin/
If you require further assistance with updating your client, please contact the UBC IT Service Centre: hxxps://it.ubc.ca/helpdesk
Dec 3, 10:59 PST
Zoom recently posted a security bulletin regarding a vulnerability in their Zoom Client for all platforms (e.g. Windows, macOS, iOS, Android and Linux). As such, we are asking users to update their clients to the latest version. The latest available version as of November 28, 2021 is 5.8.6.
Additionally, to align with Information Security Standard M5 “Vulnerability Management,” a mandatory minimum client version of 5.8.4 will be implemented on all UBC licensed Zoom accounts on December 14, 2021 at 11:59pm. Learn more about this standard here: hxxps://cio.ubc.ca/information-security-standards/M5
After December 14, if you are running a client version older than 5.8.4, you will be asked to update the next time you log in to the Zoom client or the next time that you attempt to join a meeting or webinar if you are already logged in. The update must be completed before you can join.
To avoid disruptions, we strongly recommend updating your mobile and desktop clients to the mandatory minimum version prior to December 14. If you receive a prompt to update via the client prior to December 14, please proceed. Note that the mandatory minimum version requirement will not be enforced on Zoom users external to UBC that are joining your meeting or webinar.
Instructions on how to update your client(s) are available here: hxxps://support.zoom.us/hc/en-us/articles/201362233-Upgrading-Zoom-to-the-latest-version
Instructions on how to check your current version are available here: hxxps://support.zoom.us/hc/en-us/articles/201362393
Learn more about the Zoom security bulletin here under the item “ZSB-21019”: hxxps://explore.zoom.us/en/trust/security/security-bulletin/
If you require further assistance with updating your client, please contact the UBC IT Service Centre: hxxps://it.ubc.ca/helpdesk
Dec 3, 10:59 PST
Campus Wide Login
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Operational
CWL Web Services
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Operational
UBC Identity Provider
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Operational
UBC Identity Broker
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Operational
Enhanced CWL - MFA
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Operational
Canvas
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Operational
Confluence
Operational
EduCloud Server
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Operational
Management Interface - https://bcnet.educloud.ubc.ca
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Operational
Management Interface - https://dr.educloud.ubc.ca
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Operational
Server Infrastructure - Vancouver
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Operational
Server Infrastructure - Kamloops
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Operational
Email Services
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Operational
Faculty and Staff Email (FASmail)
Operational
UBC Student Email
Operational
Mail Relay
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Operational
Mailing List
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Operational
Home Drive
Operational
Home Drive - Vancouver
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Operational
Home Drive - Okanagan
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Operational
Microsoft 365
Operational
OneDrive
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Operational
Teams
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Operational
Network - Campus
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Operational
Network - Hospitals
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Operational
Network - Okanagan
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Operational
Network - Point Grey
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Operational
Network - Robson Square
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Operational
Network - Wireless
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Operational
Wireless - Hospitals
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Operational
Wireless - Okanagan
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Operational
Wireless - Point Grey
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Operational
Wireless - Robson Square
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Operational
Network - VPN
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Operational
VPN - Okanagan
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Operational
VPN - Point Grey
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Operational
Remote Labs
Operational
Remote Labs - Vancouver
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Operational
Remote Labs - Okanagan
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Operational
SalesForce
Operational
ServiceNow
Operational
Sharepoint
Operational
Student Service Centre
Operational
Team Share
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Operational
Workday
Operational
Other
Operational
Other - Vancouver
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Operational
Other - Okanagan
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Okanagan Campus Network Maintenance December 6, 2021 05:00-07:00 PT
Dec 6, 07:00-09:00 PST
Technicians will be performing network maintenance on the Okanagan Campus on Monday December 6, 2021 between 05:00 and 07:00 PT. Cascades Residences A, B, C, D, E, F, and G will experience a brief < 5 min network outage during the change window.
Posted on Dec 3, 14:16 PST
Posted on Dec 3, 14:16 PST
UBC Border Firewall Security Change December 27, 2021, 18:00-19:00 PT
Dec 27, 18:00-19:00 PST
A new security feature will be enabled on the UBC border firewall on December 27, 2021, 18:00-19:00 PT.
Following this change, if users or administrators need to connect from external to internal networks over any of the blocked ports, VPN sign in will be required.
For additional details on this change, visit the UBC IT Confidential Communications site: hxxps://cc.cybersecurity.ubc.ca
Posted on Nov 9, 15:21 PST
Following this change, if users or administrators need to connect from external to internal networks over any of the blocked ports, VPN sign in will be required.
For additional details on this change, visit the UBC IT Confidential Communications site: hxxps://cc.cybersecurity.ubc.ca
Posted on Nov 9, 15:21 PST
UBC Wireless & Domain Name System (DNS) Maintenance December 29, 2021, 08:00-18:00 PT
Dec 29, 08:00-18:00 PST
Network infrastructure teams will be performing maintenance on Wireless, DNS and DHCP infrastructure on December 29, 2021, 08:00 to 18:00 PT. Redundant systems are available. No service disruptions are anticipated.
Posted on Nov 9, 15:24 PST
Posted on Nov 9, 15:24 PST