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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

To see what services are scheduled for maintenance,
view our Scheduled Outages Calendar

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages


Workday Intermittent Issue - December 5, 2022 8:00PT
Update - We are continuing to investigate this issue.
Dec 05, 2022 - 08:45 PST
Investigating - Currently, users are experiencing login issues with Workday. Please note that these issues are intermittent. Workday is investigating the issue on their end and are working to resolve. Please check back here for updates. Updates will be posted in an hour.
Dec 05, 2022 - 08:28 PST
Campus Wide Login ? Operational
CWL Web Services ? Operational
UBC Identity Provider ? Operational
UBC Identity Broker ? Operational
Enhanced CWL - MFA ? Operational
Canvas ? Operational
Confluence Operational
EduCloud Server ? Operational
Management Interface - https://bcnet.educloud.ubc.ca ? Operational
Management Interface - https://dr.educloud.ubc.ca ? Operational
Server Infrastructure - Vancouver ? Operational
Server Infrastructure - Kamloops ? Operational
Email Services ? Operational
Faculty and Staff Email (FASmail) Operational
UBC Student Email Operational
Mail Relay ? Operational
Mailing List ? Operational
Home Drive Operational
Home Drive - Vancouver ? Operational
Home Drive - Okanagan ? Operational
Microsoft 365 Operational
OneDrive ? Operational
Teams ? Operational
Network - Campus ? Operational
Network - Hospitals ? Operational
Network - Okanagan ? Operational
Network - Point Grey ? Operational
Network - Robson Square ? Operational
Network - Wireless ? Operational
Wireless - Hospitals ? Operational
Wireless - Okanagan ? Operational
Wireless - Point Grey ? Operational
Wireless - Robson Square ? Operational
Network - VPN ? Operational
VPN - Okanagan ? Operational
VPN - Point Grey ? Operational
Remote Labs Operational
Remote Labs - Vancouver ? Operational
Remote Labs - Okanagan ? Operational
SalesForce Operational
ServiceNow Operational
Sharepoint Operational
Student Service Centre Operational
Team Share ? Operational
Workday Partial Outage
Other Operational
Other - Vancouver ? Operational
Other - Okanagan ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Red Hat Satellite Service Maintenance December 7, 2022 08:00-15:00PT Dec 7, 2022 08:00-15:00 PST
The UBC Satellite service will not be available on December 7, 2022 08:00-15:00PT due to server maintenance.

The Red Hat Satellite service provides errata and software updates to all registered Red Hat Linux systems. The service will be unavailable during the maintenance window. Users will be unable to register systems with the service, install software, or patches hosted by the service.

Satellite Organization administrators should review the release notes to ensure their organization is not adversely affected by API or other changes in functionality:

https://access.redhat.com/documentation/en-us/red_hat_satellite/6.11/html-single/release_notes/index
Posted on Nov 29, 2022 - 13:56 PST
Network Maintenance Faculty of Medicine Clinical Academic Campuses & Affiliated Regional Centres December 8, 2022, 19:00 to December 9, 2022, 06:00 PT Dec 8, 2022 19:00 - Dec 9, 2022 06:00 PST
UBC IT will conduct network maintenance on December 8, 2022, 19:00 to December 9, 2022, 06:00 PT at all UBC Faculty of Medicine sites province-wide (view the complete list here: Clinical Academic Campuses and Affiliated Regional Centres ).

During this outage, the following services will be impacted:
- Video conferencing in Faculty of Medicine academic learning spaces will be unavailable
- Eduroam wireless internet will be intermittent

Faculty of Medicine faculty, staff, and stakeholders have been notified of this scheduled maintenance. Please contact medit.servicedesk@ubc.ca if further details are needed.
Posted on Nov 29, 2022 - 13:58 PST
Workday Scheduled Monthly Maintenance and Weekly Service Update December 9, 2022, 21:00 PT to December 10, 2022, 05:00 PT Dec 9, 2022 21:00 - Dec 10, 2022 05:00 PST
Please be advised that on December 9, 2022, 21:00 PT to December 10, 2022, 05:00 PT, Workday will be undergoing scheduled monthly maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Posted on Dec 05, 2022 - 08:34 PST
Vancouver Campus Network Maintenance January 7, 2023, 08:00-20:00 PT Jan 7, 2023 08:00-20:00 PST
Vancouver Campus network will undergo maintenance from 08:00-20:00 PT on January 7, 2023. During this time, various building networks will lose network connectivity for up to two hours. During this time, VPN access may also be briefly affected.
Posted on Nov 15, 2022 - 13:58 PST
Vancouver Campus Network Maintenance January 8, 2023, 07:00-19:00 PT Jan 8, 2023 07:00-19:00 PST
Vancouver Campus network will undergo maintenance January 8, 2023, 07:00-19:00 PT. During this time, various building networks will lose network connectivity for up to two hours.
Posted on Nov 15, 2022 - 14:00 PST
Past Incidents
Dec 5, 2022
EduCloud Server Maintenance November 7, 2022, 10:00 – December 4, 2022, 23:59 PT
Completed - The scheduled maintenance has been completed.
Dec 5, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 10:00 PST
Scheduled - EduCloud Server will be undergoing storage maintenance from November 7, 2022. 10:00 PT to December 4, 2022, 23:59 PT. No service interruptions are expected.
Nov 1, 14:26 PDT
Dec 4, 2022

No incidents reported.

Dec 3, 2022
Workday Scheduled Weekly Maintenance December 2, 2022, 21:00 PT to December 3, 2022, 01:00 PT
Completed - The scheduled maintenance has been completed.
Dec 3, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 21:00 PST
Scheduled - Please be advised that on December 2, 2022, 21:00 PT to December 3, 2022, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Nov 28, 09:40 PST
Dec 2, 2022
Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022
ServiceNow Email Notifications Slowness
Resolved - This incident has been resolved.
Nov 29, 18:25 PST
Update - ServiceNow is still processing the email notification backlog, and the current estimated time of resolution is now 6:15 pm PT.
Nov 29, 17:37 PST
Investigating - Please note there is currently an issue with ServiceNow email notification processing. All email notifications are queued, and the backlog is slowly clearing. No email notifications will be lost as a result of this issue. The estimated time of resolution to this issue is approximately 5:30 pm PT.
Nov 29, 16:39 PST
Nov 28, 2022
Workday Login Issue - November 28, 2022 11:54 PT
Resolved - Update (14:48 PT)- Workday has resolved the issue as of 14:30 PM
Nov 28, 14:47 PST
Update - UPDATE Monday, November 28 2022 / 1:45 pm America/Los Angeles - 8:00 GMT

We are seeing that most tenants are once again available; however there are still some tenants that are having intermittent performance issues. We want to assure you that we are doing everything to resolve this issue. Our next update will be 2:45pm PT
Nov 28, 13:52 PST
Update - Update: This intermittent issue is still ongoing. Workday is investigating the problem and is doing everything to resolve at their end. Updates will be provided at 1:45pm PT, if not sooner.
Nov 28, 12:48 PST
Investigating - Currently, users are experiencing login issues with Workday. Please note that these issues are intermittent. Workday has confirmed this issue on their end and are working to resolve. Please check back here for updates.
Nov 28, 11:57 PST
Nov 27, 2022
Log in Issues with Multiple Websites
Resolved - This incident has been resolved.
Nov 27, 10:51 PST
Update - We are continuing to investigate this issue.
Nov 27, 10:37 PST
Investigating - We are experiencing issues with access to websites requiring web authentication.
Users are able to get to the log in page but are unable to proceed after entering credentials.

Technicians are currently investigating.
Nov 27, 10:20 PST
Nov 26, 2022
UBC IT Network Maintenance - Network Devices Software Upgrade November 26, 2022, 09:30-20:00 PT
Completed - The scheduled maintenance has been completed.
Nov 26, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 09:30 PST
Scheduled - UBC IT NMC team will perform network devices software upgrades on both Vancouver and Okanagan campuses on November 26, 2022, 09:30-20:00 PT. During the upgrade, there is redundancy in place and no network impact is expected.
Nov 22, 14:26 PST
EduCloud Server Maintenance November 26, 2022, 08:00-16:00 PT
Completed - The scheduled maintenance has been completed.
Nov 26, 16:02 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 08:01 PST
Scheduled - Scheduled maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be performed on November 26, 2022, 08:00-16:00 PT.

Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via other management methods such as RDP and SSH, but will not be able to manage them through the EduCloud Portal.
Nov 15, 13:52 PST
Workday Scheduled Weekly Maintenance November 25, 2022, 21:00 PT to November 26, 2022, 01:00 PT
Completed - The scheduled maintenance has been completed.
Nov 26, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 21:00 PST
Scheduled - Please be advised that on November 25, 2022, 21:00 PT to November 26, 2022, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Nov 21, 08:39 PST
Nov 25, 2022
Nov 24, 2022
Workday login issues November 24, 2022 18.00 PT
Resolved - This incident has been resolved.
Nov 24, 18:16 PST
Update - We are continuing to investigate this issue.
Nov 24, 18:01 PST
Investigating - Users are unable to login to Workday. The team is investigating and will provide another update at 7 pm.
Nov 24, 18:01 PST
CWL Creation Issue - November 23, 2022 20:15PT
Resolved - As of 20:15pm on Wednesday night November 23, 2022, we experienced an issues with new account creation. New/prospective Students, Employees, Guests could not create new accounts and received a time out error. The issue has been resolved as of 9 am this morning. New employees CWLs were not impacted by this issue.
Nov 24, 10:13 PST
Investigating - As of 20:15pm on Wednesday night November 23, 2022, we have been experience issues with new account creation. New/prospective Students, Employees, Guests would be impacted and cannot create CWLs. We are working on resolving the issue and next update will be provided at 10:30 am.
Nov 24, 09:26 PST
Nov 23, 2022
UBC IT Domain Name System (DNS) Maintenance November 23, 2022, 19:00-23:30 PT
Completed - The scheduled maintenance has been completed.
Nov 23, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 19:01 PST
Scheduled - UBC IT will be conducting maintenance on its DNS servers on November 23, 2022, 19:00-23:30 PT.

Access to myDNS GUI interface may be intermittent during this time.
Nov 15, 13:56 PST
Nov 22, 2022
EduCloud Server Maintenance November 22, 2022, 19:30-21:30 PT
Completed - The scheduled maintenance has been completed.
Nov 22, 21:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 19:30 PST
Scheduled - Scheduled network maintenance on the EduCloud server environment (https://bcnet.educloud.ubc.ca) will be performed on November 22, 2022, 19:30-21:30 PT.

Virtual machines will remain up and running. However, there will be a few minutes of network disruption per network during the maintenance window for VMs on select few networks.
Nov 22, 14:24 PST
Nov 21, 2022

No incidents reported.

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