UBC Status

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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages

Eduroam offline at a few hospital sites in the Northern Health Authority area September 29, 2023 14:30 PT

Investigating - Please be advised that UBC's eduroam wireless network service is currently down at the following Northern Medical Program sites due to a hardware failure;
Valemount Health Centre - Valemont, BC
St.John Hospital - Vanderhoof, BC
Houston Health Centre - Houston, BC
We currently do not have an ETR from Northern Health on a resolution.
Sep 29, 2023 - 14:54 PDT

UBC Identity Broker Service Deployment, September 25, 2023, 07:00 to September 30, 2023, 20:00 PT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 2023 - 07:00 PDT

Scheduled - The Applicant & Student Federation workflows in UBC Identity Broker service are currently being implemented as part of the Student IRP Program.

The service will be launched on October 6, 2023.

MathWorks Account Creation (MATLAB) Issues September 8, 2023

Monitoring - A workaround has been put in place for this issue. This issue only impacts users who are obtaining a MATLAB license for the very first time (existing MathWorks account holders renewing licenses are not affected). Please see the link below to ensure the prerequisites are met before ordering a MATLAB license.

https://ubc.service-now.com/kb_view.do?sysparm_article=KB0016447

For further assistance, please contact the IT Service Centre at https://it.ubc.ca/got-question-about-it-products-and-support
Sep 13, 2023 - 11:51 PDT

Update - We are continuing to work on a fix for this issue.
Sep 08, 2023 - 17:16 PDT

Identified - UBC IT has identified the issue and is working with the vendor on a workaround. Existing MathWorks account holders are not affected and are able to obtain MATLAB licenses.
Sep 08, 2023 - 17:15 PDT

Investigating - Some users are experiencing issues creating a new MathWorks account, which is required to obtain a MATLAB license. Users experiencing the issue are unable to create the MathWorks account even after using a UBC email address. UBC IT is investigating the issue with the vendor.
Sep 08, 2023 - 13:15 PDT

Microsoft Outlook meeting invites automatically including MS Team meetings July 24, 2023

Update - The fix deployment is progressing slower than initially expected by Microsoft. They are actively monitoring the environment and UBC IT is investigating.
Aug 03, 2023 - 15:58 PDT

Update - Microsoft is aware of this issue and is rolling out a fix that is expected to reach all affected users by Friday, August 4, 2023. Microsoft has promised a progress update on that date. Note that this fix may require an update of the Office Suite.
Jul 31, 2023 - 15:12 PDT

Identified - We have received confirmation from Microsoft that they recently made changes to the Teams meeting add-in for the Outlook desktop client, which resulted in this issue. They are currently in the process of building and validating a fix. We will provide more details on the deployment date and remediation timeline when we have more information from Microsoft.
Jul 25, 2023 - 14:52 PDT

Investigating - Some users maybe be experiencing issues with Microsoft Outlook automatically inserting Teams Meeting links in meeting invites.

UBC IT technicians are currently investigating the issue.
Jul 24, 2023 - 13:16 PDT

Zoom Urgent Security Update

Monitoring - Zoom has identified a vulnerability in Zoom Desktop Clients 5.15.0 (Windows/macOS), 5.15.1 (Windows), and certain other products (i.e., iOS, Android, Linux, Zoom Rooms, SDK) - primarily versions 5.15.0. If you are on these versions you will be prompted to update before you can join meetings and these versions will no longer be available for download.

The full list of affected products and versions can be found in our latest Zoom Security Bulletin https://click.zoom.us/e/84442/st-security-security-bulletin-/c55rg3/4777921256?h=h5ZVN3FoPA9McPVhvlMShU2KYEz2404j6DlvAG9YUi8.
Jun 30, 2023 - 15:44 PDT

Campus Wide Login

Operational

CWL Web Services

Operational

UBC Identity Provider

Operational

UBC Identity Broker

Operational

Enhanced CWL - MFA

Operational

Canvas

Operational

Confluence Operational

EduCloud Server

Operational

Management Interface - https://bcnet.educloud.ubc.ca

Operational

Management Interface - https://dr.educloud.ubc.ca

Operational

Server Infrastructure - Vancouver

Operational

Server Infrastructure - Kamloops

Operational

Email Services

Operational

Faculty and Staff Email (FASmail) Operational

UBC Student Email Operational

Mail Relay

Operational

Mailing List

Operational

Home Drive Operational

Home Drive - Vancouver

Operational

Home Drive - Okanagan

Operational

Microsoft 365 Operational

OneDrive

Operational

Teams

Operational

Network - Campus

Operational

Network - Hospitals

Operational

Network - Okanagan

Operational

Network - Point Grey

Operational

Network - Robson Square

Operational

Network - Wireless

Partial Outage

Wireless - Hospitals

Partial Outage

Wireless - Okanagan

Operational

Wireless - Point Grey

Operational

Wireless - Robson Square

Operational

Network - VPN

Operational

VPN - Okanagan

Operational

VPN - Point Grey

Operational

Voice Services Operational

Telephone Service - Vancouver Operational

Telephone Service - Okanagan Operational

Contact Centre - Vancouver Operational

Contact Centre - Okanagan Operational

Remote Labs Operational

Remote Labs - Vancouver

Operational

Remote Labs - Okanagan

Operational

SalesForce Operational

ServiceNow Operational

Sharepoint Operational

Student Service Centre Operational

Team Share

Operational

Workday Operational

Other Operational

Other - Vancouver

Operational

Other - Okanagan

Operational

Zoom Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Secondary VPN Service (myvpn2.ubc.ca) Decommissioning September 27, 2023 Sep 27, 2023 00:00-00:01 PDT

On September 27, 2023, UBC IT will be decommissioning UBC’s secondary Virtual Private Network (VPN) service, myvpn2.ubc.ca. This service was initiated in 2020 to accommodate for increased demand of VPN when the University rapidly moved to remote teaching, learning and research due to Covid. With the increased capacity of UBC’s main VPN service (vpn.ubc.ca), and the current situation of UBC operating with in-person classes, myvpn2 is no longer required.

If you are currently using the secondary VPN, myvpn2.ubc.ca, please switch your AnyConnect client to UBC’s main VPN, myvpn.ubc.ca to continue connecting remotely. Instructions on how to connect to UBC’s main VPN can be found at https://it.ubc.ca/services/email-voice-internet/myvpn/how-access-myvpn
Posted on Sep 24, 2023 - 12:19 PDT

Student Housing and Community Services Online Service Centre Update October 3, 2023, 06:30-07:30 PT Oct 3, 2023 06:30-07:30 PDT

Student Housing and Community Services Online Service Centre will unavailable on October 3, 2023, 06:30-07:30 PT. Pay For Print services may be unavailable for 10 minutes.
Posted on Sep 19, 2023 - 15:03 PDT

SITS/eVision: Scheduled Maintenance October 3, 2023, 07:00-10:00 PT Oct 3, 2023 07:00-10:00 PDT

SITS/eVision will undergo a scheduled maintenance on October 3, 2023, 07:00-10:00 PT.

During this period, SITS/eVision (including the Graduate Studies Admission System and Sauder Executive Education Registration System) service is expected to be not available.

For any questions or concerns, please contact sis.support@ubc.ca
Posted on Sep 26, 2023 - 15:38 PDT

UNI and Go Global Salesforce scheduled maintenance October 3, 2023, 08:00 -17:00 PT Oct 3, 2023 08:00-17:00 PDT

Please be advised that on Oct 3 , 2023, 08:00 PT to 17:00 PT, Undergraduate Programs and Admissions (UPA) Salesforce pages and Go Global Application portals will be undergoing scheduled maintenance. Duration this time there may not be access for students to create an account, register for an event, submit their information on the Keep in touch form, submit a webform inquiry, or request a guide. The other sections of the UPA site such as Programs, Applying to UBC will not be affected. For Go Global application portal, applicants and partner universities may not be able to login to process Go Global applications.
Posted on Sep 19, 2023 - 14:59 PDT

Sauder Salesforce (RHL and BCC) Scheduled Maintenance October 3 2023, 08:00 - 17:00 PT Oct 3, 2023 08:00-17:00 PDT

Please be advised that on Oct 3 , 2023, 08:00 PT to 17:00 PT, Sauder Salesforce systems will be undergoing scheduled maintenance. During this time there may not be access for both backend users and portal access for applicants and referees.
Posted on Sep 19, 2023 - 14:57 PDT

Science One Maintenance October 03, 2023, 10:00-11:00 PT Oct 3, 2023 10:00-11:00 PDT

Please be advised that on October 03, 2023, 10:00-11:00 PT, the Science One application system will be undergoing scheduled maintenance. During this time, users may experience a brief outage of 5 minutes.

Please direct all questions or concerns to sis.support@ubc.ca.
Posted on Sep 26, 2023 - 15:41 PDT

University Computer Management System (UCMS) Maintenance October 4, 2023 @ 20:00 Oct 4, 2023 20:00-23:59 PDT

University Computer Management System (UCMS) Maintenance for Apple devices (Jamf Pro) will be undergoing routine maintenance on October 4, 2023 @ 20:00. During this time Apple devices will not be able to contact the server for updates, however no disruption to use of Apple devices is expected.
Posted on Sep 06, 2023 - 22:16 PDT

Faculty of Medicine - REDCap Maintenance October 6, 2023, 17:00-18:00 PT Oct 6, 2023 17:00-18:00 PDT

The Faculty of Medicine, Digital Solutions team will be integrating REDCap with UBC's Identity Broker service to allow users to choose between UBC or PHSA/VCH/PH credentials to log into the REDCap service. No service outages are expected.
Posted on Sep 26, 2023 - 15:43 PDT

Adobe Infrastructure Update October 15, 2023, 00:00-09:30 PT Oct 15, 2023 00:00-09:30 PDT

Adobe will be performing infrastructure update on October 15, 2023, 00:00-09:30 PT. During this time, users may experience intermittent issues accessing Adobe products and services. Users will need to sign back in after the update is complete. This update will not affect software licensing or product functionality.
Posted on Sep 26, 2023 - 15:55 PDT

Past Incidents

Sep 30, 2023

Workday Scheduled Weekly Maintenance September 29, 2023, 21:00 PT to September 30, 2023, 01:00 PT

Completed - The scheduled maintenance has been completed.
Sep 30, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 21:00 PDT

Scheduled - Please be advised that on September 29, 2023, 21:00 PT to September 30, 2023, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Sep 25, 08:20 PDT

Integration Enablement Centre Service Maintenance for PHUB Admin & Dedupe Tool September 29, 2023, 00:01-23:59 PT

Completed - The scheduled maintenance has been completed.
Sep 30, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 00:01 PDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 19, 15:01 PDT

Scheduled - Impact on: End Users of PHUB Admin Tool and Dedupe tool
There will be interruptions of services during deployment activities.
The PHUB Admin & Dedupe Tools will not be accessible during this time.
Maintenance page will be visible when end user attempts to access the tools during this time.

Reason for maintenance:
Deploy new version of PHUB Admin Tool (include Block Allocation Tool, Search, Merge Opportunity & Merge Tool)
Deploy new version of Dedupe Tool
Release Plan: https://confluence.it.ubc.ca/x/VWjTEg
Sep 19, 15:01 PDT

Sep 29, 2023

WeBWorK Outage September 29, 2023, 21:15-23:20 PT

Resolved - UBC WeBWorK was unexpectedly unavailable between September 29, 2023, 21:15-23:20 PT. Users were unable to launch WeBWorK from Canvas or to access WeBWorK directly during this window of time. LT Hub technicians were contacted and have resolved the issue. We apologize for any inconvenience caused by this incident.
Sep 29, 23:47 PDT

Email Delivery Delays September 29, 2023 12:30 PT

Resolved - All of the email queues on the UBC Mail Relay are clear as of September 29, 2023 at 6:10pm.

Upon further investigation, it was determined that the email delivery delays were caused by a faulty spam engine update that was pushed down to the UBC Mail Relays by the vendor. This update prevented messages from being processed in a timely manner and this resulted in a very large backlog of queued messages. This was acknowledged by the vendor as affecting their clients globally. Although the issue was corrected by the vendor in the early afternoon, UBC was still left with a very large queue of email messages to process, which ended up taking until 6:10pm to deliver.

Please note that emails sent within FASmail did not experience any delivery delays. The delays only affected emails that were sent to or received from external email addresses.
Sep 29, 18:48 PDT

Update - We are continuing to investigate this issue.
Sep 29, 14:09 PDT

Update - We are continuing to investigate this issue.
Sep 29, 14:08 PDT

Update - We are continuing to investigate this issue.
Sep 29, 14:05 PDT

Investigating - Some users may be experiencing delays in sending/receiving emails to/from external senders.
UBC IT is currently investigating the issue.
Sep 29, 13:17 PDT

Integration Enablement Centre (IEC) services maintenance for Workday BP Names Integration & Dupe Check Release September 29, 2023, 16:30-18:30 PT

Completed - The scheduled maintenance has been completed.
Sep 29, 18:31 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 16:31 PDT

Scheduled - There will be a PHUB read-only/Usage freeze during this time.
Hiring process in Workday has been requested to be temporarily on paused.
End users may have to resubmit their task again (if unaware) and if their post request fails
Reason for maintenance:

Enhanced Workday BP Name Check functionality (for post MTP-1)
Workday adapter switch from Person Hub (PHUB) v1 to v2
Release Plan: https://confluence.it.ubc.ca/x/gdz_EQ

From: Communications & Change Management Team:

We would like to update you on the upcoming PHUB read-only/usage freeze scheduled for September 29, 2023 (00:01-23:59), and its implications on hiring activities in Workday. During this period, hiring in Workday will be temporarily paused.

If end users attempt to perform a dupe check action during the read-only period, they will encounter a generic error message. Please note that creating a new error message is not currently feasible, however, we can display a message on the screen so a user will know that maintenance is underway as soon as they navigate to/see the screen.

The generic error page will help communications to HR and FIN and provide a heads-up to the ISC Service Desk.

Note: The maintenance period may conclude earlier than expected, where tools will be made accessible for smoke testing and QA validation.
Sep 26, 15:51 PDT

Kaltura Video Quizzes Not Syncing Grades – September 27, 2023 14:30 PT

Resolved - All problematic Kaltura video quizzes in the 2023W terms are updated. Quiz results from Kaltura are once again saved to Canvas. Technicians will be following up with instructors of impacted courses next week about transferring grades from Kaltura to Canvas.
Sep 29, 17:03 PDT

Update - The impacted Kaltura video quizzes were identified and instructors have been notified if the problem impacts their course. Technicians are working to correct the problematic video quizzes. A progress update will be provided on September 29th.
Sep 28, 17:45 PDT

Investigating - Some Kaltura Video Quizzes are unable to sync grades to Canvas. Quiz results are saved to Kaltura but will not display in Canvas. Technicians are working to resolve the problem. An update will be provided by September 28th at 12:00 PT.
Sep 27, 14:44 PDT

Sep 28, 2023

Cybersecurity Confidential Communications Website Upgrade September 28, 2023, 18:00-20:00 PT

Completed - The scheduled maintenance has been completed.
Sep 28, 20:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 18:00 PDT

Scheduled - The Cybersecurity Confidential Communications website cc.cybersecurity.ubc.ca will be undergoing scheduled maintenance on September 28, 2023, 18:00-20:00 PT. During this time, users will not be able to access this site.
Sep 26, 15:57 PDT

Email Services Outage (Outlook and Webmail) September 26, 2023, 11:45 PT

Resolved - This incident has been resolved.
Sep 28, 01:53 PDT

Monitoring - Email services are restored. Some users may still be experiencing a slight delay in mail delivery. Email services will continue to be monitored as the service is fully restored.
Sep 26, 15:04 PDT

Update - UBC Student Email is also experiencing a service outage. Users of both FASmail and UBC Student Email will not be able to access email services during this time.

UBC IT technicians are currently investigating the issue and looking to restore access as soon as possible.

Our next update is scheduled to be at 15:00 PT.
Sep 26, 13:42 PDT

Update - We are continuing to investigate this issue.
Sep 26, 12:37 PDT

Investigating - We are currently experiencing a service outage with FASmail, which is affecting Outlook and Webmail. Users will not be able to access email services during this time.

UBC IT technicians are currently investigating the issue.
Sep 26, 12:30 PDT

Intermittent FASmail Outlook and Webmail Outage September 25, 2023, 19:00 PT

Resolved - This incident has been resolved.
Sep 28, 01:53 PDT

Investigating - We are currently experiencing intermittent issues with FASmail where Outlook and Webmail are loading slowly. Users in Outlook may be repeatedly prompted for credentials.

UBC IT technicians are currently investigating the issue.
Sep 26, 11:42 PDT

Identified - A fix has been implemented to ease things overnight and will work towards a solution today.
Sep 26, 08:47 PDT

Outlook Slowness Issue September 21, 2023, 14:30 PT

Resolved - This incident has been resolved.
Sep 28, 01:52 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 14:30 PDT

Investigating - We are still currently experiencing intermittent issues with FASmail in Outlook.

Some users may experience Outlook performing slowly and intermittent delays.

UBC IT technicians are currently investigating the issue.
Sep 21, 10:56 PDT

Update - We are continuing to monitor for any further issues.
Sep 20, 11:56 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 11:55 PDT

Investigating - We are currently experiencing intermittent issues with FASmail in Outlook.

Some users may experience Outlook performing slowly and intermittent delays.

UBC IT technicians are currently investigating the issue.
Sep 20, 10:09 PDT

Sep 27, 2023

Integration Enablement Centre (IEC) services maintenance for IEC-Scientia Service Release to Production September 27, 2023, 10:00-16:00 PT

Completed - The scheduled maintenance has been completed.
Sep 27, 16:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 10:00 PDT

Scheduled - The release of IEC-Scientia will impact the following instance/applications.

Scientia Production Database
IEC Scheduling Database
Scientia Transfer Table Database
Applan Application
Scheduling Adapter
Academic API
From: Communications & Change Management Team:

During the release, all data transactions, including courses, activities, staff, and more, between Workday and Scientia will be suspended. Please refrain from performing any course-related activities in Workday until September 27, 2023, at 11:59 PM.

If end users attempt to perform a duplicate check action during this time, they will encounter a generic error message. Please note that creating a new error message is not currently feasible. However, we can display a message on the screen so that users will be aware that maintenance is underway as soon as they navigate to or see the screen.

The generic error page will assist in communication with SIS and provide a heads-up to the ISC Service Desk.

Note: The maintenance period may conclude earlier than expected, at which point tools will be made accessible for smoke testing and QA validation.
Sep 26, 15:49 PDT

Sep 26, 2023

UBC IT Network - Faulty Wireless Firewall replacement- Septemper 26, 2023, 20:00-23:00 PT

Completed - The scheduled maintenance has been completed.
Sep 26, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 20:00 PDT

Scheduled - UBC IT network team will replace the faulty wireless firewall with a new one on Sepetmber 26, 2023, between 20:00 and 23:00 PT. During the change, all wireless network users will see a brief interruption to their connectivity but should recover in less than a minute.
Sep 26, 16:31 PDT

Threadz Service Disruption – September 26, 2023 08:45 PT

Resolved - Threadz service was restored at 4:45pm
Sep 26, 17:34 PDT

Update - We’re still working to resolve the incident. Next update will be at 3 PM.
Sep 26, 14:23 PDT

Update - Technicians are still investigating and will provide next update at 12pm
Sep 26, 10:08 PDT

Investigating - Threadz is returning errors when launched from Canvas. Technicians are investigating and will provide an update by 10am.
Sep 26, 08:50 PDT

Integration Enablement Centre (IEC) services maintenance for UBC IDs Release September 26, 2023, 16:00-17:00

Completed - The scheduled maintenance has been completed.
Sep 26, 17:03 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 16:00 PDT

Scheduled - There will not be any interruption of services during deployment activities.

Reason for maintenance:
This release will create and allocate UBC IDs
Release Plan: https://confluence.it.ubc.ca/x/mp0GEw
Sep 26, 15:45 PDT

UBCO Office Modular 1 and Office Modular 2 Network Outage, September 26,2023 08:41 PT

Resolved - Service has been restored to the buildings.
Sep 26, 14:20 PDT

Monitoring - Network services have been restored to UBCO Office Modular 1 and Office Modular 2.
Sep 26, 09:15 PDT

Investigating - UBCO IT has identified the issue, and is working towards a resolution.
Sep 26, 08:44 PDT

Kaltura Enterprise Video Platform Maintenance September 25, 08:00 to September 26, 08:00 2023 PT

Completed - The scheduled maintenance has been completed.
Sep 26, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 08:00 PDT

Scheduled - UBC migrated to the Kaltura Canadian Cloud on May 1st 2023. Some traffic is still directed to the Kaltura service hosted on-premise at UBC and will be transparently redirected to the Kaltura Canadian Cloud. Users will experience an error or media playback will fail when viewing embedded playlists within the UBC hosted Kaltura environment.
Sep 19, 15:05 PDT

JupyterHub Open Activity: Cluster Maintenance on Sept 26, 2023, 03:00-05:00 PT

Completed - The scheduled maintenance has been completed.
Sep 26, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 03:00 PDT

Scheduled - JupyterHub Open Cluster Maintenance. Service will be unavailable.
Sep 25, 13:50 PDT

Sep 25, 2023

Platform.sh Scheduled Maintenance September 24, 2023, 23:00 to September 25, 2023, 06:00

Completed - The scheduled maintenance has been completed.
Sep 25, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 23:00 PDT

Scheduled - Web Services' vendor, Platform.sh will be performing maintenance in the Canada (ca-1.platform.sh) region to release the latest features, bug fixes, and performance updates. All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

The list of sites affected includes but is not limited to:

continuingstudies.sauder.ubc.ca
events.pharmacy.ubc.ca
events.sbqmi.ubc.ca
extendedlearning.ubc.ca
greencollege.ubc.ca
hr.ubc.ca
it.ubc.ca
nursing.ubc.ca
pharmsci.ubc.ca
privacymatters.ubc.ca
qmi.ubc.ca
research.ubc.ca
sba.ubc.ca
students.ubc.ca
vantagecollege.ubc.ca
Sep 22, 19:39 PDT

Sep 24, 2023

UBC Office Online Server Maintenance Sunday, September 24, 2023 22:00 PT to 11:59 PT

Completed - The scheduled maintenance has been completed.
Sep 24, 23:59 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 22:01 PDT

Scheduled - On Sunday, September 24, 2023 from 22:00 PT to 23:59 PT, the UBC Office Online Server (OOS) service will be undergoing maintenance. During this maintenance window, Editing and viewing files (e.g. Word, Excel, PowerPoint) in SharePoint and FASmail will only be available in their native application and not in the browser. Users may be asked to authenticate first before accessing their files. Once the change has been completed, files will once again be available via the browser or application.
Sep 24, 18:25 PDT

Campus Wide Login (CWL) Application Services Issues September 24, 2023, 05:12 PT

Resolved - All impacted services are working now.
Sep 24, 07:28 PDT

Update - We are continuing to investigate this issue.
Sep 24, 06:41 PDT

Investigating - We are experiencing issues with Campus Wide Login (CWL) Application services and are currently unavailable.

• CWL myAccount
• CWL Admin
• CWL SignUp
• Sponsored Guest
• IAM WebService

UBC IT technicians are actively investigating the issue and anticipate service restoration promptly.
Sep 24, 06:38 PDT

Sep 23, 2023

Workday Scheduled Weekly Maintenance

Completed - The scheduled maintenance has been completed.
Sep 23, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 21:00 PDT

Scheduled - Please be advised that on September 22, 2023, 21:00 PT to September 23, 2023, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Sep 19, 09:08 PDT

Sep 22, 2023

Canvas files upload Outage September 22, 2023, 16:00 PT

Resolved - This incident has been resolved.
Sep 22, 16:43 PDT

Investigating - There is currently an upload file issue concerning Canvas and Canvas Catalog. Users are getting error messages when trying to upload a file or an image. We have contacted Instructure and we’ll keep you updated once we know more about it.

If you have any questions, please reach out at LT.hub@ubc.ca.
Sep 22, 16:29 PDT

Telus / BCNET Slow Connectivity Issue September 21, 2023, 15:15 PT

Resolved - BCNet has put in a fix that seems to have resolved the issue. The root cause is still unknown.
Sep 22, 12:07 PDT

Update - Telus and BCNET continue to investigate the root cause. BCNET will be making a proactive change tomorrow, September 22, 2023, 06:00 PT which should resolve the issue.
Sep 21, 18:52 PDT

Update - We are continuing to investigate the issue but the issue appears to be related to Telus service to BCNet, not a specific BCNET network issue.
Sep 21, 15:53 PDT

Investigating - UBC individuals using Telus service may be experiencing latency. The issue appears to be related to BCNET - Telus traffic issues. BCNET technicians are investigating.
Sep 21, 15:16 PDT

Resolved: WeBWorK Outage September 22, 2023, 05:00-08:00 PT

Resolved - There was a WeBWorK service outage on September 22, 2023 from 5 AM to 8 AM, during which users encountered errors when trying to access the service. This has been resolved.

If you have any questions or concerns, please contact the LT Hub at LT.hub@ubc.ca.
Sep 22, 10:41 PDT

Okanagan campus Food services debit terminal issue September 22, 2023, 08:00 PT

Resolved - Technicians have resolved the issue and services have been restored as of 09:00 PT.
Sep 22, 09:17 PDT

Investigating - We are aware of an issue with debit terminals at food services locations across the Okanagan campus. Technicians are actively investigating the issue.
Sep 22, 09:02 PDT

Sep 21, 2023

RESOLVED: Campus Wide Login \ CWL Web Services Account Signup issue 14:30 PT

Resolved - This incident has been resolved.
Sep 21, 14:32 PDT

Investigating - Investigating - We are currently experiencing issues with creating CWL accounts via Campus Wide Login (CWL) Account SignUp

Users are presented "Error Notification: There was a problem with your request, because of an application error or user error"

UBC IT technicians are currently investigating the issue.
Sep 21, 13:04 PDT

Sep 20, 2023

Sep 19, 2023

Okanagan Campus - Wireless network congestion - Tuesday September 19, 2023, 14:00 - ongoing

Resolved - The congestion issue has been resolved as of 14:30 PT. Technicians continue to monitor performance.
Sep 19, 16:02 PDT

Investigating - Okanagan campus wireless network is currently experiencing congestion. Some users may experience delays connecting to wireless (UBCSecure in particular). Technicians are aware and investigating.
Sep 19, 14:46 PDT

Kaltura Enterprise Video Platform Maintenance September 18, 08:00 to September 19, 08:00 2023 PT

Completed - The scheduled maintenance has been completed.
Sep 19, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 08:01 PDT

Scheduled - UBC migrated to the Kaltura Canadian Cloud on May 1st 2023. Some traffic is still directed to the Kaltura service hosted on-premise at UBC and will be transparently redirected to the Kaltura Canadian Cloud. No impact to the Kaltura service is expected.
Sep 12, 14:57 PDT

Sep 18, 2023

UBC Faculty and Staff Email (FASmail) and Student and Alumni Mail (SAM) Service Maintenance September 18, 2023, 18:00 - 23:00 PT

Completed - The scheduled maintenance has been completed.
Sep 18, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 18:01 PDT

Scheduled - On September 18, 2023, 18:00 - 23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) and the Student and Alumni Mail (SAM) Service. No user impact is anticipated during the maintenance window.
Sep 16, 14:20 PDT

Integration Enablement Centre Workday SFTP Integrations maintenance on September 18, 2023, 10:00 - 15:00 PT

Completed - The scheduled maintenance has been completed.
Sep 18, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 10:00 PDT

Scheduled - The Workday SFTP SSH & PGP keys expiring on September 23, 2023 will be renewed in order to prevent disruption of any integrations.

There is an expected outage of 5-10 minutes on Workday SFTP integrations during the SSH & PGP keys renewal.
Sep 12, 15:01 PDT

UBC Identity Provider Maintenance September 18, 2023, 06:00-07:30 PT

Completed - The scheduled maintenance has been completed.
Sep 18, 07:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 06:00 PDT

Scheduled - The UBC Identity Provider, also known as Shibboleth, will be undergoing maintenance on September 18, 2023, 06:00-07:30 PT.

There are no expected service interruptions.
Sep 12, 15:03 PDT

Sep 17, 2023

No incidents reported.

Sep 16, 2023

Workday Scheduled Weekly Maintenance September 15, 2023, 21:00 PT to September 16, 2023, 01:00 PT

Completed - The scheduled maintenance has been completed.
Sep 16, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 21:00 PDT

Scheduled - Please be advised that on September 15, 2023, 21:00 PT to September 16, 2023, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Sep 11, 08:19 PDT