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Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.
To see what services are scheduled for maintenance,
view our Scheduled Outages Calendar
For any questions or concerns, please contact the IT Service Centre.
You can also follow us on Twitter: @UBCIToutages
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 17:30 PDT
Aug 10, 17:30 PDT
Scheduled - EduCloud Server will be undergoing storage maintenance on August 10, 2022, 17:30-20:30 PT. No service interruptions are expected.
Campus Wide Login
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Operational
CWL Web Services
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Operational
UBC Identity Provider
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Operational
UBC Identity Broker
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Operational
Enhanced CWL - MFA
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Operational
Canvas
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Operational
Confluence
Operational
EduCloud Server
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Under Maintenance
Management Interface - https://bcnet.educloud.ubc.ca
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Operational
Management Interface - https://dr.educloud.ubc.ca
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Operational
Server Infrastructure - Vancouver
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Under Maintenance
Server Infrastructure - Kamloops
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Operational
Email Services
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Operational
Faculty and Staff Email (FASmail)
Operational
UBC Student Email
Operational
Mail Relay
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Operational
Mailing List
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Operational
Home Drive
Operational
Home Drive - Vancouver
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Operational
Home Drive - Okanagan
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Operational
Microsoft 365
Operational
OneDrive
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Operational
Teams
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Operational
Network - Campus
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Operational
Network - Hospitals
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Operational
Network - Okanagan
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Operational
Network - Point Grey
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Operational
Network - Robson Square
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Operational
Network - Wireless
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Operational
Wireless - Hospitals
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Operational
Wireless - Okanagan
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Operational
Wireless - Point Grey
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Operational
Wireless - Robson Square
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Operational
Network - VPN
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Operational
VPN - Okanagan
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Operational
VPN - Point Grey
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Operational
Remote Labs
Operational
Remote Labs - Vancouver
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Operational
Remote Labs - Okanagan
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Operational
SalesForce
Operational
ServiceNow
Operational
Sharepoint
Operational
Student Service Centre
Operational
Team Share
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Operational
Workday
Operational
Other
Operational
Other - Vancouver
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Operational
Other - Okanagan
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
UBC Vancouver Contact Centre Service Maintenance August 10, 2022 21:00 PT - August 11, 2022 07:00 PT
Aug 10, 21:00 - Aug 11, 07:00 PDT
The UBC Vancouver Contact Centre service will be undergoing maintenance from August 10, 2022 21:00 PT to August 11, 2022 07:00 PT. No impact is expected as a result of this change.
Posted on Jul 26, 15:04 PDT
Posted on Jul 26, 15:04 PDT
EduCloud Server and Backup As A Service (BaaS) Backup Infrastructure Maintenance August 11, 2022, 10:00-19:00 PT
Aug 11, 10:00-18:00 PDT
The EduCloud Server and BaaS backup infrastructure will undergo maintenance on August 11, 2022, 10:00-19:00 PT. During this window, restore operations for virtual machines hosted in EduCloud Server will not be available and BaaS clients will not be able to connect to the backup target device.
Posted on Jul 26, 14:28 PDT
Posted on Jul 26, 14:28 PDT
UBC Vancouver Network Maintenance Aug 11, 2022, 19:00-23:00 PT
Aug 11, 19:00-23:00 PDT
Network maintenance will be performed on Aug 11, 2022, 19:00-23:00 PT. The following networks will experience a short interruption (~5mins) between 19:00-23:00 PT: ITSV01 NMC/CI team networks including their VPN and wireless networks will be impacted.
Posted on Aug 9, 15:26 PDT
Posted on Aug 9, 15:26 PDT
Planned Interruption to Multiple UBC Enterprise Services August 11, 2022, 20:00-22:00 PT
Aug 11, 20:00-22:00 PDT
Multiple electrical engineering services will undergo maintenance on August 11, 2022, 20:00-22:00 PT
During this downtime there will be a brief interruption to many electrical engineering services, including but not limited to the following, for up to 10 minutes while the maintenance is performed.
* SSH
* LDAP
* IMAP
* DNS
* NFS
* others
All services are expected to automatically recover.
Posted on Aug 9, 15:31 PDT
During this downtime there will be a brief interruption to many electrical engineering services, including but not limited to the following, for up to 10 minutes while the maintenance is performed.
* SSH
* LDAP
* IMAP
* DNS
* NFS
* others
All services are expected to automatically recover.
Posted on Aug 9, 15:31 PDT
Marine Drive Housing Network (HOUS02) Network Backbone Migration from A21-L21 to A28-L28 August 11, 2022, 20:00-20:30 PT
Aug 11, 20:00-20:30 PDT
Teknet is working closely with the UBC IT team to assist with network backbone migrations/upgrades for several building networks across campus that currently terminate on an older router pair that is slated for decommission (A21-L21). As part of this decommissioning process, Teknet will be assisting with the migration of the backbone connectivity for the Marine Drive Housing Network (HOUS02) on August 11, 2022, 20:00-20:30 PT. During this change, the existing backbone links will be physically migrated over to a new router pair (A28-L28), followed by QA and testing. The aim of this project is to improve performance and reliability of the Core Routers and thus improving the overall network performance/reliability of the Marine Drive Housing Network.
Posted on Aug 5, 06:41 PDT
Posted on Aug 5, 06:41 PDT
Ponderosa Office Annex B (PONB01) Network Backbone Migration from A21-L21 to A28-L28 August 11, 2022, 20:30-21:00 PT
Aug 11, 20:30-21:00 PDT
Teknet is working closely with the UBC IT team to assist with network backbone migrations/upgrades for several building networks across campus that currently terminate on an older router pair that is slated for decommission (A21-L21). As part of this decommissioning process, Teknet will be assisting with the migration of the backbone connectivity for the Ponderosa Office Annex B (PONB01) on August 11, 2022, 20:30-21:00 PT. During this change, the existing backbone links will be physically migrated over to a new router pair (A28-L28), followed by QA and testing. The aim of this project is to improve performance and reliability of the Core Routers and thus improving the overall network performance/reliability of the Ponderosa Office Annex B network.
Posted on Aug 5, 06:43 PDT
Posted on Aug 5, 06:43 PDT
Migrate Extended Learning (ExL) Help Desk to UBC-IT Jira Aug 12, 2022 18:00 - Aug 15 2022 08:00 PT
Aug 12, 18:00 - Aug 15, 08:00 PDT
Extended Learning (ExL) Help Desk, https://helpdesk.extendedlearning.ubc.ca, will no longer be available once migration commences. After migration completes, the new url to access ExL Help Desk is https://jira.it.ubc.ca
Posted on Aug 9, 15:18 PDT
Posted on Aug 9, 15:18 PDT
Workday Scheduled Monthly Maintenance and Weekly Service Update August 12, 2022, 21:00 PT to August 13, 2022, 05:00 PT
Aug 12, 21:00 - Aug 13, 05:00 PDT
Please be advised that on August 12, 2022, 21:00 PT to August 13, 2022, 05:00 PT, Workday will be undergoing scheduled monthly maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.
For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Posted on Aug 9, 08:11 PDT
For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Posted on Aug 9, 08:11 PDT
EduCloud Server Maintenance August 13, 2022, 08:00-15:00 PT
Aug 13, 08:00-15:00 PDT
The EduCloud Server storage system will be undergoing maintenance on August 13, 2022, 08:00-15:00 PT. No service interruption is expected during this window.
Posted on Aug 9, 15:44 PDT
Posted on Aug 9, 15:44 PDT
UBC Vancouver Contact Centre Service Maintenance August 13, 2022 08:00 PT to 23:59 PT
Aug 13, 08:00-23:59 PDT
The Contact Centre service will be undergoing maintenance from August 13, 2022 08:00 PT to 23:59 PT. No impact is expected as a result of this change.
Posted on Aug 9, 15:49 PDT
Posted on Aug 9, 15:49 PDT
Extended Learning and UBC IT JIRA Content Consolidation August 13, 2022, 09:00-15:00 PT
Aug 13, 09:00-15:00 PDT
During Extended Learning and UBC IT JIRA content consolidation, UBC-IT JIRA may be intermittently unavailable from August 13, 2022, 09:00-15:00 PT.
Posted on Aug 9, 15:46 PDT
Posted on Aug 9, 15:46 PDT
UBC Wireless Network Maintenance August 13, 2022, 21:00 - 23:00 PT
Aug 13, 21:00-23:00 PDT
The wireless team will be performing network maintenance from August 13, 2022, 21:00 - 23:00 PT. During this time, there will be sporadic outages to all WiFi services at the following sites:
- UBC Vancouver
- Robson Square
- Smaller remote sites where UBC IT-managed wireless networks are available.
Posted on Aug 9, 15:36 PDT
- UBC Vancouver
- Robson Square
- Smaller remote sites where UBC IT-managed wireless networks are available.
Posted on Aug 9, 15:36 PDT
Halogen Site Maintenance August 14, 2022, 23:00 PT to August 15, 2022, 02:00 PT
Aug 14, 23:00 - Aug 15, 02:00 PDT
The Halogen site will be undergoing site maintenance from August 14, 2022, 23:00 PT to August 15, 2022, 02:00 PT. Halogen at https://it.ubc.ca/hal will be unavailable for the duration of the change window.
Posted on Aug 5, 06:36 PDT
Posted on Aug 5, 06:36 PDT
Access Control Management System ETL Server Upgrade August 15, 2022, 09:30-10:30 PT
Aug 15, 09:30-10:30 PDT
Update -
We will be undergoing scheduled maintenance during this time.
Aug 9, 15:12 PDT
Aug 9, 15:12 PDT
Scheduled -
The Access Control Management System (ACMS) rule engine feeds will be unavailable on August 15, 2022, 09:30-10:30 PT while the ETL server is being replaced.
Aug 9, 15:12 PDT
Aug 9, 15:12 PDT
EduCloud Server Maintenance August 15, 2022, 20:00-22:00 PT
Aug 15, 20:00-22:00 PDT
Scheduled network maintenance on the EduCloud server environment (https://bcnet.educloud.ubc.ca) will be performed on August 15, 2022, 20:00-22:00 PT.
Virtual machines will remain up and running. However, there will be a few minutes of network disruption per network during the maintenance window for NSX edge gateway services and VMs using NSX for network connectivity. Impact will be limited to EduCloud virtual data centers in the Vancouver Point Grey side.
Posted on Aug 9, 15:41 PDT
Virtual machines will remain up and running. However, there will be a few minutes of network disruption per network during the maintenance window for NSX edge gateway services and VMs using NSX for network connectivity. Impact will be limited to EduCloud virtual data centers in the Vancouver Point Grey side.
Posted on Aug 9, 15:41 PDT
PCI vCenter Maintenance (Vancouver) August 16, 2022, 15:00-19:00 PT
Aug 16, 15:00-19:00 PDT
The PCI vCenter will be undergoing scheduled maintenance on August 16, 2022, from 15:00-19:00 PT. There are no expected outages to running virtual machines, and administrators will be able to manage virtual machines through standard remote management methods via RDP and SSH during this time.
Posted on Aug 9, 15:57 PDT
Posted on Aug 9, 15:57 PDT
The PCI Virtualization Infrastructure Maintenance August 17, 2022, 09:00 PT - August 19, 2022, 16:00 PT
Aug 17, 09:00 - Aug 19, 16:00 PDT
The PCI Virtualization Infrastructure will be undergoing scheduled maintenance from August 17, 2022, 09:00 PT - August 19, 2022, 16:00 PT.
There are no expected outages to running virtual machines and no impacts to the Administration Portal.
Posted on Aug 9, 15:59 PDT
There are no expected outages to running virtual machines and no impacts to the Administration Portal.
Posted on Aug 9, 15:59 PDT
EduCloud Server Maintenance - August 17, 2022 , 13:00-17:00 PT
Aug 17, 13:00-17:00 PDT
EduCloud Server will be undergoing storage maintenance in the Kamloops Q9 datacentre on August 17, 2022, 13:00 - 17:00 PT. No service interruptions are expected.
Posted on Aug 9, 15:34 PDT
Posted on Aug 9, 15:34 PDT
The PCI Virtual Server storage environment Maintenance - August 18, 2022 , 17:00-20:00 PT
Aug 18, 17:00-20:00 PDT
The PCI Virtual Server storage environment will undergo maintenance on August 18, 2022, 17:00 - 20:00 PT. No service interruptions are expected.
Posted on Aug 9, 16:02 PDT
Posted on Aug 9, 16:02 PDT
UBC Okanagan Upper Campus Health Network Maintenance August 19, 2022, 08:00-16:00 PT
Aug 19, 08:00-16:00 PDT
UBC Okanagan network in the Upper Campus Health building will undergo network maintenance on Friday, August 19 between 08:00 - 16:00 PT.
During the maintenance, voice, data and wireless services will be periodically unavailable.
Posted on Aug 6, 08:32 PDT
During the maintenance, voice, data and wireless services will be periodically unavailable.
Posted on Aug 6, 08:32 PDT
UBC Vancouver VoIP Phone Service Maintenance August 20, 2022, 08:00 PT - August 21, 2022, 06:00 PT
Aug 20, 08:00 - Aug 21, 06:00 PDT
UBC Vancouver VoIP phone service will be undergoing maintenance from August 20, 2022, 08:00 PT to August 21, 2022, 06:00 PT. No impact is expected as a result of this change.
Posted on Aug 9, 15:38 PDT
Posted on Aug 9, 15:38 PDT
EduCloud Server and Backup As A Service Kamloops Network Maintenance August 21, 2022 06:00-12:00 PT
Aug 21, 06:00-12:00 PDT
BCNET will be performing software upgrades on the Kamloops Q9 core routers on August 21, 2022 from 06:00 to 12:00 PT.
This is expected to impact network connectivity for all EduCloud Server VMs in the Kamloops site as well as EduCloud DR and HA (dr.educloud.ubc.ca) in the Kamloops site. EduCloud Backup BaaS clients will not be able to connect to the baas.educloud.ubc.ca backup target at Kamloops.
Posted on Aug 10, 14:52 PDT
This is expected to impact network connectivity for all EduCloud Server VMs in the Kamloops site as well as EduCloud DR and HA (dr.educloud.ubc.ca) in the Kamloops site. EduCloud Backup BaaS clients will not be able to connect to the baas.educloud.ubc.ca backup target at Kamloops.
Posted on Aug 10, 14:52 PDT
Qualtrics Survey Tool maintenance outage on August 25, 2022 22:00-23:59 PT
Aug 25, 22:00-23:59 PDT
Network maintenance will be performed on the Qualtrics survey tool and will result in an application-wide outage of service totaling 60 minutes during a two hour window between 22:00 - 23:59 PT on August 25th. All surveys will be inaccessible to survey owners who want to manage/edit their surveys or retrieve their data. All surveys will also be offline for respondents and any links to active surveys will return an internal server error. All integrations will also be impacted during this service window.
We apologize for any inconvenience this may cause.
Posted on Aug 4, 15:38 PDT
We apologize for any inconvenience this may cause.
Posted on Aug 4, 15:38 PDT