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FASmail delays for generic and resource mailboxes - October 16, 2026 03:45-8:35 PT

Incident Report for UBC

Monitoring

Users may experience slowness with FASmail message delivery (incoming and outgoing) on generic and resource mailboxes. The issue is isolated to mailboxes hosted on our Exchange on-premises environment and does not impact mailboxes that have been migrated to Exchange Online.

Service has been recovered and messages are now being delivered with delayed delivery.
Posted Oct 16, 2026 - 09:54 PDT
This incident affects: Email Services (Faculty and Staff Email (FASmail), Mail Relay).