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MathWorks Account Creation (MATLAB) Issues September 8, 2023
Incident Report for UBC
A workaround has been put in place for this issue. This issue only impacts users who are obtaining a MATLAB license for the very first time (existing MathWorks account holders renewing licenses are not affected). Please see the link below to ensure the prerequisites are met before ordering a MATLAB license.

For further assistance, please contact the IT Service Centre at
Posted Sep 13, 2023 - 11:51 PDT
We are continuing to work on a fix for this issue.
Posted Sep 08, 2023 - 17:16 PDT
UBC IT has identified the issue and is working with the vendor on a workaround. Existing MathWorks account holders are not affected and are able to obtain MATLAB licenses.
Posted Sep 08, 2023 - 17:15 PDT
Some users are experiencing issues creating a new MathWorks account, which is required to obtain a MATLAB license. Users experiencing the issue are unable to create the MathWorks account even after using a UBC email address. UBC IT is investigating the issue with the vendor.
Posted Sep 08, 2023 - 13:15 PDT
This incident affects: Other (Other - Vancouver, Other - Okanagan).