UBC Status - UBC Hospital Phone Service Disruption Sept 29, 2021 02:42

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UBC Hospital Phone Service Disruption Sept 29, 2021 02:42 - 06:50 PT

Incident Report for UBC

Resolved

This incident has been resolved.

Posted Oct 01, 2021 - 09:16 PDT

Update

We are continuing to investigate this issue.

Posted Sep 29, 2021 - 16:30 PDT

Update

The vendor has resolved the issue on their end and technicians will be removing the temporary workaround to fully restore service between 17:00 and 18:00 PT. There is no expected impact and all calls currently in progress will not be affected.

Posted Sep 29, 2021 - 16:01 PDT

Investigating

Phone service to and from the UBC Hospital was impacted on September 29, 2021 between 02:42 and 06:50 PT. Calls within the hospital were unaffected. Technicians worked with the vendor to implement a workaround to restore voice services at 6:50 PT. The team continues to work with the vendor to investigate the root cause of the incident and determine next steps to properly restore service.

Posted Sep 29, 2021 - 08:19 PDT

This incident affected: Network - Campus (Network - Hospitals) and Other (Other - Vancouver).