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TouchNet PROD & TEST admin login sites are currently experiencing issues loading
Incident
Report for UBC
Resolved
This incident has been resolved as of October 29, 2025, 18:35 PT.
TouchNet indicates that Microsoft reports that service has been restored, and Touchnet systems impacted by the outage are reported to be running normally at this time.
TouchNet indicates that Microsoft reports that service has been restored, and Touchnet systems impacted by the outage are reported to be running normally at this time.
Update
TouchNet has advised Microsoft has deployed a resolution for their Azure issue and that it will take up to 4 more hours for everything to come back online. We should begin regaining access to TouchNet during this period, but access may be intermittent.
Identified
TouchNet has provided the following status update on the Azure Front Door Issues:
• Microsoft reports that they have initiated deployment of their last known good configuration which is expected to have completed at 12:30 pm PST
• Microsoft expects full mitigation should take approximately 3.5 hours as they continue to recover nodes.
• Expected recovery time is 4:30 pm PST
We will continue to provide updates as necessary. For any questions please contact dpp.support@ubc.ca"
• Microsoft reports that they have initiated deployment of their last known good configuration which is expected to have completed at 12:30 pm PST
• Microsoft expects full mitigation should take approximately 3.5 hours as they continue to recover nodes.
• Expected recovery time is 4:30 pm PST
We will continue to provide updates as necessary. For any questions please contact dpp.support@ubc.ca"
Update
TouchNet has advised there is an issue with Microsoft Azure worldwide that is impacting the ability for end users to log into TouchNet. This may impact u.Commerce admin login and payments that require payers to login to TouchNet. We will continue to provide updates as necessary. For any questions please contact dpp.support@ubc.ca
Investigating
TouchNet PROD & TEST admin login sites are currently experiencing issues loading. DPP Support has contacted the vendor and will provide updates."
This incident affected: Other (Other - Vancouver, Other - Okanagan).