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UBC Vancouver Network Intermittent Download Issues, April 11, 2025, 12:00 PT
Incident
Report for UBC
Resolved
Adjustments were made to the firewall based on Cisco's recommendations. The download issue has been resolved.
Investigating
UBC Vancouver Network Intermittent Download Issues, April 11, 2025, 12:00 PT
Some users are reporting intermittent issues with downloading large files on UBC Vancouver networks. In some cases downloads may just stop mid-download, and not complete.
UBC IT technicians are still investigating. Anyone encountering this problem can try using the resume/restart download functionality within the web browsers to work around the issue (if the browser has this option).
The next update will be at 08:00 PT on April 14.
Some users are reporting intermittent issues with downloading large files on UBC Vancouver networks. In some cases downloads may just stop mid-download, and not complete.
UBC IT technicians are still investigating. Anyone encountering this problem can try using the resume/restart download functionality within the web browsers to work around the issue (if the browser has this option).
The next update will be at 08:00 PT on April 14.
This incident affected: Network - Campus (Network - Point Grey).