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Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.
View our Scheduled Outages Calendar to see our planned maintenance windows,
For any questions or concerns, please contact the IT Service Centre.
You can also follow us on Twitter: @UBCIToutages
PHUB RDS Major Upgrade March 06, 2025, 16:30-20:30 PT
Scheduled Maintenance
Report for UBC
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
We will be undergoing scheduled maintenance during this time.
Update
We will be undergoing scheduled maintenance during this time.
Scheduled
PostgreSQL PHUB RDS upgrade from v12 to v15.
Maintenance will be performed after hours in the higher environment to minimize any potential impacts.
Planned Outage:
PHUB RDS PRD Environment (March 06, 2025, 16:30-20:30 PT)
How does this impact you?
There may be interruptions or outages to ALL Enterprise services for up to 3 hours while updates are performed. Specifically, ALL PHUB Read-Write (RW) API services will experience an interruption for 60 to 90 minutes during the upgrade.
Impacted Applications:
Upstream/Downstream apps:
All ECO applications listed - here
Workday
Admissions (ADM, XAMs, SRAS, GGIX, GRA-SITS)
Lifelong Learning Information System (LLIS)
External Student (ASMT)
APPIAN (appian-web-adhoc-communications
LFSM adapter
Asset, Inventory, Maintenance—Planon (EMMS)
IDM Services (IDBK) Broker:
Applicant Service Centre (ASC)
UNI CRM
CWL Account Upgrader (CWLU)
Science One
UBC Student Housing and Community Services myAccount (including UBC Card)
Vidcruiter
Students, applicants, alumni, affiliated college students
LLIS learners
1) Authentication access:
2) CWL Account creation via CWLU:
IAM Services:
IAM APIs maybe impacted. This change is not only for web applications.
All APIs including IAM apps related may be impacted
All IAM related processes may be impacted including DeDupe
Broker (IDBK) and the associated IDBK - Clients on realm idb0.
What do you need to do?
No action is required from end-users or stakeholders during the upgrade process. The technical team will handle the upgrade.
All API services will recover and process data once the service is restored.
Questions?
For any questions or concerns, please email Stacey Nguyen Clarke (stacey.nguyenclarke@ubc.ca) and/or Dang, Doreen (doreen.dang@ubc.ca)
Maintenance will be performed after hours in the higher environment to minimize any potential impacts.
Planned Outage:
PHUB RDS PRD Environment (March 06, 2025, 16:30-20:30 PT)
How does this impact you?
There may be interruptions or outages to ALL Enterprise services for up to 3 hours while updates are performed. Specifically, ALL PHUB Read-Write (RW) API services will experience an interruption for 60 to 90 minutes during the upgrade.
Impacted Applications:
Upstream/Downstream apps:
All ECO applications listed - here
Workday
Admissions (ADM, XAMs, SRAS, GGIX, GRA-SITS)
Lifelong Learning Information System (LLIS)
External Student (ASMT)
APPIAN (appian-web-adhoc-communications
LFSM adapter
Asset, Inventory, Maintenance—Planon (EMMS)
IDM Services (IDBK) Broker:
Applicant Service Centre (ASC)
UNI CRM
CWL Account Upgrader (CWLU)
Science One
UBC Student Housing and Community Services myAccount (including UBC Card)
Vidcruiter
Students, applicants, alumni, affiliated college students
LLIS learners
1) Authentication access:
2) CWL Account creation via CWLU:
IAM Services:
IAM APIs maybe impacted. This change is not only for web applications.
All APIs including IAM apps related may be impacted
All IAM related processes may be impacted including DeDupe
Broker (IDBK) and the associated IDBK - Clients on realm idb0.
What do you need to do?
No action is required from end-users or stakeholders during the upgrade process. The technical team will handle the upgrade.
All API services will recover and process data once the service is restored.
Questions?
For any questions or concerns, please email Stacey Nguyen Clarke (stacey.nguyenclarke@ubc.ca) and/or Dang, Doreen (doreen.dang@ubc.ca)
This scheduled maintenance affected: Campus Wide Login (CWL Web Services), Other (Other - Vancouver, Other - Okanagan), UBC Identity Broker (UBC Applicant & Student Federation (idb0), UBC SecureLink Federation (slid)), and Workday.