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Okanagan campus MyVPN slow authentication - Thursday February 6, 2025 08:00 PT

Incident Report for UBC

Resolved

This incident has been resolved.

Posted Feb 13, 2025 - 14:02 PST

Update

Technicians are making progress on resolving the issue. Another update will be provided this afternoon. Thank you for your patience.

Posted Feb 07, 2025 - 10:05 PST

Investigating

We are aware of sporadic issue with MyVPN service, where the multi-factor authentication prompt is slow to arrive, causing the connection attempt to time out.

In all instances, a second attempt to connect to MyVPN will resolve the issue.

If you experience repeated issues trying to connect to MyVPN, please contact the Okanagan Service Desk at x7-9000 (250-807-9000).
Technicians are investigating and an update will provided when more information is available.

Posted Feb 06, 2025 - 10:22 PST

This incident affected: Network - VPN (VPN - Okanagan).