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Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.
View our Scheduled Outages Calendar to see our planned maintenance windows,
For any questions or concerns, please contact the IT Service Centre.
You can also follow us on Twitter: @UBCIToutages
Planned Outage on PHUB RDS Minor Upgrade on 25 August 2025, 17:00-21:00 PT
Scheduled Maintenance
Report for UBC
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Maintenance will be performed after hours in the higher environment to minimize any potential impacts.
Planned Outage:
PHUB RDS PRD Environment (25 Aug 2025 , 17:00-21:00 PT)
How does this impact you?
There may be interruptions or outages to ALL Enterprise services while updates are performed. Specifically, ALL PHUB Read-Write (RW) API services will experience an interruption for less than a minute during the upgrade.
During this maintenance window, Managers and HR Administrators will be unable to complete hires in Workday as the DeDupe tools will be inaccessible. Please plan accordingly to avoid any hiring delays.
Impacted Applications:
Impacted ECO Applications:
Workday
Admissions (ADM, XAMs, SRAS, GGIX, GRA-SITS)
Lifelong Learning Information System (LLIS)
External Student (ASMT)
APPIAN (appian-web-adhoc-communications
LFSM adapter
Asset, Inventory, Maintenance—Planon (EMMS)
IDM Services (IDBK) Broker:
Applicant Service Centre (ASC)
UNI CRM
CWL Account Upgrader (CWLU)
Science One
UBC Student Housing and Community Services myAccount (including UBC Card)
Vidcruiter
Students, applicants, alumni, affiliated college students
LLIS leaners
Authentication access:
CWL Account creation via CWLU:
IAM Services:
IAM APIs may be impacted. This change is not only for web applications.
All APIs, including IAM apps related may be impacted
All IAM-related processes may be impacted, including DeDupe
What do you need to do?
No action is required from end-users or stakeholders during the upgrade process. The technical team will handle the upgrade.
All API services will recover and process data once the service is restored.
Planned Outage:
PHUB RDS PRD Environment (25 Aug 2025 , 17:00-21:00 PT)
How does this impact you?
There may be interruptions or outages to ALL Enterprise services while updates are performed. Specifically, ALL PHUB Read-Write (RW) API services will experience an interruption for less than a minute during the upgrade.
During this maintenance window, Managers and HR Administrators will be unable to complete hires in Workday as the DeDupe tools will be inaccessible. Please plan accordingly to avoid any hiring delays.
Impacted Applications:
Impacted ECO Applications:
Workday
Admissions (ADM, XAMs, SRAS, GGIX, GRA-SITS)
Lifelong Learning Information System (LLIS)
External Student (ASMT)
APPIAN (appian-web-adhoc-communications
LFSM adapter
Asset, Inventory, Maintenance—Planon (EMMS)
IDM Services (IDBK) Broker:
Applicant Service Centre (ASC)
UNI CRM
CWL Account Upgrader (CWLU)
Science One
UBC Student Housing and Community Services myAccount (including UBC Card)
Vidcruiter
Students, applicants, alumni, affiliated college students
LLIS leaners
Authentication access:
CWL Account creation via CWLU:
IAM Services:
IAM APIs may be impacted. This change is not only for web applications.
All APIs, including IAM apps related may be impacted
All IAM-related processes may be impacted, including DeDupe
What do you need to do?
No action is required from end-users or stakeholders during the upgrade process. The technical team will handle the upgrade.
All API services will recover and process data once the service is restored.
This scheduled maintenance affected: Other (Other - Vancouver, Other - Okanagan).