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UCMS Apple (JAMF) Service Disruption - Tuesday April 15, 2025 13:45 PT
Incident
Report for UBC
Resolved
This incident has been resolved.
Monitoring
UBC’s instance has been restored as of 08:20 PT and technicians are currently performing verification checks and monitoring for stability.
Update
We continue to work with our vendor to restore service and have made progress. Next update will be posted once service is restored. Thank you for your patience.
Those using UBC managed Apple devices will not see any disruption to service other than lack of access to app installs through self service.
Those using UBC managed Apple devices will not see any disruption to service other than lack of access to app installs through self service.
Update
Our vendor is making progress on restoration of services to UBC's instance. The next update will be at 07:00 Wednesday April 16.
Update
Our vendor is still in the process of restoring services. We will provide another update once UBC service is restored. Thank you for your patience.
Investigating
Our vendor is currently experiencing a service disruption with our UCMS (JAMF) service for managing Apple devices. End users of Apple devices may experience issues installing new software, but will otherwise not see any disruption to regular use of their devices. Edge admins will not be able to access JAMF admin console at this time. We are monitoring restoration progress and will update this page as we learn more.
This incident affected: Other (Other - Vancouver, Other - Okanagan).