Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.
UBC IT has worked with its vendors and the inbound calling issue to non-VoiP UBC phones has been resolved as of 17:57. Technicians will continue to monitor the Voice service for stability through the weekend.
Posted Apr 25, 2025 - 22:10 PDT
Investigating
Callers dialing in to UBC's non-VoIP phone numbers may experience a dropped call or be presented with a message that the number they are dialing could not be reached. The issue is intermittent, and redialing the UBC phone number may result in a successful connection.
All outgoing calls are not affected. Incoming calls to VoIP phones/numbers are also not affected.
UBC IT technicians are engaged with the vendor and they are actively working to resolve the issue.
Next update to be provided at 22:00.
Posted Apr 25, 2025 - 16:21 PDT
This incident affects: Voice Services (Telephone Service - Vancouver).
