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Intermittent FASmail Outlook and Webmail Outage September 25, 2023, 19:00 PT

Incident Report for UBC

Resolved

This incident has been resolved.
Posted Sep 28, 2023 - 01:53 PDT

Investigating

We are currently experiencing intermittent issues with FASmail where Outlook and Webmail are loading slowly. Users in Outlook may be repeatedly prompted for credentials.

UBC IT technicians are currently investigating the issue.
Posted Sep 26, 2023 - 11:42 PDT

Identified

A fix has been implemented to ease things overnight and will work towards a solution today.
Posted Sep 26, 2023 - 08:47 PDT

Investigating

We are currently experiencing intermittent issues with FASmail where Outlook and Webmail are loading slowly. Users in Outlook may be repeatedly prompted for credentials.

UBC IT technicians are currently investigating the issue.
Posted Sep 25, 2023 - 19:42 PDT
This incident affected: Email Services (Faculty and Staff Email (FASmail)).