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ComPAIR – Poor Performance and Errors – Oct 7, 2026 1:00 p.m. Pacific

Incident Report for UBC

Resolved

The degraded performance issues facing ComPAIR have now been resolved. We apologize for this service disruption. If you have any questions or concerns, please reach out to the LT Hub by emailing LT.Hub@ubc.ca.

Posted Oct 08, 2026 - 08:28 PDT

Monitoring

We have implemented a fix and ComPAIR is now performing as expected. We are continuing to monitor the tool. If you encounter errors with ComPAIR at this time, please reach out to the LT Hub by emailing LT.Hub@ubc.ca

Posted Oct 07, 2026 - 15:29 PDT

Investigating

We are currently seeing intermittent degraded performance in ComPAIR. Users may receive a "503 Service Temporarily Unavailable" error when trying to log in to ComPAIR. We are currently investigating the issue and will provide an update when we have more information or when the issue is resolved.

Posted Oct 07, 2026 - 13:38 PDT

This incident affected: Other (Other - Vancouver, Other - Okanagan).