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Enterprise Services Status Page

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Intermittent CWL Login Issues August 28, 2025, 10:00 PT - 17:15 PT

Incident Report for UBC

Resolved

We have resolved the issue, and all users should now be able to log into their CWL accounts without the need to reset their password.

If you have any further issues with your CWL please contact the UBC IT Service Centre.

Posted Aug 28, 2025 - 17:17 PDT

Update

Some users may be experiencing issues with logging into services with their Campus Wide Login. UBC IT is continuing to investigate the issue. If you are experiencing issues with logging in with your CWL, please update your password at www.myaccount.ubc.ca, and try logging in again. For further assistance, please contact the UBC IT Service Centre.

The next update is scheduled for 15:45 PT.

Posted Aug 28, 2025 - 14:20 PDT

Identified

Posted Aug 28, 2025 - 13:16 PDT

Update

Some users may still be experiencing issues with logging in to services. If you are still unable to login, please change your password at www.myaccount.ubc.ca and try again. For further assistance, please contact the IT Service Centre.

Posted Aug 28, 2025 - 11:49 PDT

Monitoring

Some users may have experience intermittent issues with logging in with their CWL accounts. The issue has since been fixed by UBC IT technicians. If you were unable to login this morning, please try to login again.

Posted Aug 28, 2025 - 11:14 PDT

This incident affected: Campus Wide Login (CWL Web Services).