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Enterprise Services Status Page

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Pinnacle Voice Services portal inaccessible - October 29, 2025 at 09:30 PT

Incident Report for UBC

Resolved

This incident has been resolved.

Posted Oct 29, 2025 - 23:00 PDT

Update

Our vendor has advised that they are in the process of recovery.

The next update is scheduled for 19:30 PT.

Posted Oct 29, 2025 - 17:37 PDT

Identified

Our vendor has advised that they are in the process of recovery.

The next update is scheduled for 18:00 PT.

Posted Oct 29, 2025 - 14:36 PDT

Investigating

Users may experience issues when visiting the UBC IT Voice services portal (Pinnacle) at billing.it.ubc.ca.

Our vendor has confirmed that they are experiencing a service issue which is resulting in latencies, timeouts and errors loading webpages. They are actively working on recovery of the service.

The next update is scheduled for 14:00 PT.

Posted Oct 29, 2025 - 11:52 PDT

This incident affected: Other (Other - Vancouver).