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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages


BC Children’s Hospital Research Institute (BCCHR) Outage - June 23, 2025
Update - IT systems at BC Children’s Hospital Research Institute (BCCHR) are making steady progress toward full restoration. On-site network connectivity has been restored, and outbound internet access is fully functional for users on-site. All core services are operational for on-site users, and we are now focused on restoring remote access capabilities. Thank you for your continued patience and understanding. For urgent inquiries, please contact BCCHR IT at 604-315-2908.
Jul 04, 2025 - 12:51 PDT
Update - IT systems at BC Children’s Hospital Research Institute (BCCHR) continue to experience a localized outage. Further updates will be provided as soon as possible. Thank you for your patience and understanding. For urgent inquiries, please contact BCCHR IT at 604-315-2908.
Jun 30, 2025 - 12:53 PDT
Update - IT systems at BC Children’s Hospital Research Institute (BCCHR) continue to experience a localized outage. Further updates will be provided as soon as possible. Thank you for your patience and understanding. For urgent inquiries, please contact BCCHR IT at 604-315-2908.
Jun 27, 2025 - 14:24 PDT
Update - IT systems at BC Children’s Hospital Research Institute (BCCHR) continue to experience a localized outage. Further updates will be provided as soon as possible. Thank you for your patience and understanding. For urgent inquiries, please contact BCCHR IT at 604-315-2908.
Jun 25, 2025 - 16:20 PDT
Update - IT systems at BC Children’s Hospital Research Institute (BCCHR) continue to experience a localized outage. Additionally, users may be experiencing issues connecting to Eduroam wireless network at some locations.

Further updates will be provided as soon as possible. Thank you for your patience and understanding. For urgent inquiries, please contact BCCHR IT at 604-315-2908.
Jun 24, 2025 - 19:14 PDT
Update - IT systems at BC Children’s Hospital Research Institute (BCCHR) continue to experience a localized outage. Further updates will be provided as soon as possible. Thank you for your patience and understanding. For urgent inquiries, please contact BCCHR IT at 604-315-2908.
Jun 24, 2025 - 16:48 PDT
Update - IT systems at BC Children’s Hospital Research Institute (BCCHR) continue to experience a localized outage. Further updates will be provided as soon as possible. Thank you for your patience and understanding. For urgent inquiries, please contact BCCHR IT at 604-315-2908.
Jun 23, 2025 - 15:03 PDT
Investigating - IT systems at BC Children’s Hospital Research Institute (BCCHR) are currently experiencing a localized outage. We are not aware of any long-term impacts at this time. Further updates will be provided as soon as possible. Thank you for your patience and understanding. Please direct urgent questions to BCCHR’s IT contact: 604-315-2908.
Jun 23, 2025 - 12:14 PDT
Campus Wide Login ? Operational
CWL Web Services ? Operational
UBC Identity Provider ? Operational
Multi-factor Authentication (MFA) ? Operational
UBC Identity Broker ? Operational
UBC Applicant & Student Federation (idb0) ? Operational
UBC OpenID Federation (idb1) ? Operational
UBC Faculty of Medicine and BC Health Authority Federation (idb2) ? Operational
UBC Beaty Museum of Biodiversity (idb3) ? Operational
UBC SecureLink Federation (slid) ? Operational
UBC -- Identity Verification ? Operational
Canvas ? Operational
Confluence Operational
EduCloud Server ? Operational
Management Interface - https://bcnet.educloud.ubc.ca ? Operational
Management Interface - https://dr.educloud.ubc.ca ? Operational
Server Infrastructure - Vancouver ? Operational
Server Infrastructure - Kamloops ? Operational
Email Services ? Operational
Faculty and Staff Email (FASmail) Operational
UBC Student Email Operational
Mail Relay ? Operational
Mailing List ? Operational
Home Drive Operational
Home Drive - Vancouver ? Operational
Home Drive - Okanagan ? Operational
Advanced Research Computing Operational
ARC Sockeye Operational
ARC Chinook Operational
Microsoft 365 Operational
OneDrive ? Operational
Teams ? Operational
Network - Campus ? Operational
Network - Hospitals ? Operational
Network - Okanagan ? Operational
Network - Point Grey ? Operational
Network - Robson Square ? Operational
Network - Wireless ? Operational
Wireless - Hospitals ? Operational
Wireless - Okanagan ? Operational
Wireless - Point Grey ? Operational
Wireless - Robson Square ? Operational
Network - VPN ? Operational
VPN - Okanagan ? Operational
VPN - Point Grey ? Operational
Voice Services Operational
Telephone Service - Vancouver Operational
Telephone Service - Okanagan Operational
Contact Centre - Vancouver Operational
Contact Centre - Okanagan Operational
Remote Labs Operational
Remote Labs - Vancouver ? Operational
Remote Labs - Okanagan ? Operational
SalesForce Operational
ServiceNow Operational
Sharepoint Operational
Team Share ? Operational
Workday Operational
Zoom Operational
Other Operational
Other - Vancouver ? Operational
Other - Okanagan ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

MFA Maintenance July 07, 2025 12:00-17:00 PT Jul 7, 2025 12:00-17:00 PDT

There will be an MFA Maintenance on July 07, 2025 12:00-17:00 PT. No impact to service is expected.
Posted on Jun 24, 2025 - 14:54 PDT

Enterprise Services Load Balancer Maintenance July 7 2025, 20:00-23:59 PT Jul 7, 2025 20:00-23:59 PDT

Maintenance will be performed on the Point Grey Load Balancers on July 7, 2025, 20:00-23:59 PT.
No service impact is expected.
Posted on Jun 24, 2025 - 14:46 PDT

Woodward Library (LIBW01) Network Switch Replacement July 8, 2025 21:00 -July 9, 2025 03:00 PT Jul 8, 2025 21:00 - Jul 9, 2025 03:00 PDT

Network maintenance is being performed at the Woodward Library, involving replacement of aging network infrastructure. During this service window from July 8, 2025 21:00 -July 9, 2025 03:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Posted on Jul 04, 2025 - 14:56 PDT

Koerner/Sedgewick Library (LIBK01) Network Switch Replacement July 10, 2025 20:00 -July 11, 2025 06:00 PT Jul 10, 2025 20:00 - Jul 11, 2025 06:00 PDT

Network maintenance is being performed at the Koerner/Sedgewick Library and Indian Residential School History and Dialogue Centre, involving replacement of aging network infrastructure. During this service window from July 10, 2025 20:00 -July 11, 2025 06:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Posted on Jul 04, 2025 - 14:55 PDT

University Computer Management System (UCMS) Maintenance July 12, 2025, 00:00-11:00 PT Jul 12, 2025 00:00-11:00 PDT

University Computer Management System (UCMS) Maintenance for Apple devices (Jamf Pro) will be undergoing routine maintenance on July 12, 2025, 00:00-11:00 PT. During this time Apple devices will not be able to contact the server for updates, however no disruption to the use of Apple devices is expected.
Posted on Jun 28, 2025 - 13:03 PDT
Jul 5, 2025
Workday Scheduled Weekly Maintenance July 04, 2025, 21:00 PT to July 05, 2025, 00:00 PT
Completed - The scheduled maintenance has been completed.
Jul 5, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 21:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 2, 12:01 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 2, 11:58 PDT
Scheduled - Please be advised that on July 04 2025, 21:00 PT to July 05 2025, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.
Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Jul 2, 11:57 PDT
Jul 4, 2025
Okanagan campus internet connectivity disruption - Thursday July 3, 2025, 22:30 PT
Resolved - This incident has been resolved.
Jul 4, 07:29 PDT
Investigating - Okanagan campus is currently experiencing intermittent internet connectivity. Our service provider has confirmed a hardware failure and is working to resolve the issue. You may experience difficulty accessing internet sites. Local campus network services are otherwise operational, and inter-campus network connectivity is not affected. Voice services (telephones) are operational.
Jul 3, 23:41 PDT
Jul 3, 2025
Jul 2, 2025
Sockeye Extended Maintenance June 30, 2025 09:00 - July 2, 2025 18:00 PT
Completed - The scheduled maintenance has been completed.
Jul 2, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 09:00 PDT
Scheduled - UBC ARC Sockeye will be unavailable on Monday, June 30 from 09:00 until Wednesday July 2 18:00 PT for routine maintenance.

User Impact:

1. You will be unable to log in or transfer data to/from Sockeye.
during the outage.

2. All jobs will be queued. In rare circumstances there may be a
need to resubmit running jobs.
Jun 19, 19:32 PDT
Jul 1, 2025

No incidents reported.

Jun 30, 2025
Kivuto webstore (UBC Software Download) Maintenance June 30, 2025, 03:00-06:00 PT
Completed - The scheduled maintenance has been completed.
Jun 30, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 03:00 PDT
Scheduled - Kivuto, UBC's partner providing software license provisioning, will be updating the ELMS platform on June 30, 2025, 03:00-06:00 PT as part of ongoing effort to improve user experience. During this time, the Webstore will be placed in "maintenance mode" and will display a message indicating that the Webstore is temporarily unavailable.
Jun 28, 13:05 PDT
Jun 29, 2025
UBC IT Confluence Maintenance June 29, 2025 11:00-15:00 PT
Completed - The scheduled maintenance has been completed.
Jun 29, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 11:00 PDT
Scheduled - UBC IT Confluence will be unavailable on June 29, 2025 from 11:00-15:00 PT, for a scheduled upgrade.
Jun 24, 14:51 PDT
Jun 28, 2025
Workday Scheduled Weekly Maintenance June 27, 2025, 21:00 PT to June 28, 2025, 00:00 PT
Completed - The scheduled maintenance has been completed.
Jun 28, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 21:00 PDT
Scheduled - Please be advised that on June 27 2025, 21:00 PT to June 28 2025, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.
Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Jun 23, 08:53 PDT
Jun 27, 2025
UBC Okanagan campus power outage June 27, 2025 11:15 PT
Resolved - This incident has been resolved.
Jun 27, 12:26 PDT
Monitoring - The UBC Okanagan campus is impacted by a power outage. We are monitoring the situation and updates from Fortis BC. Currently all networks and systems are operational, however local workstations may be impacted.
Jun 27, 11:16 PDT
Jun 26, 2025
ServiceNow Upgrade June 26, 2025, 17:00-21:00 PT
Completed - The scheduled maintenance has been completed.
Jun 26, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 17:00 PDT
Scheduled - ServiceNow will be undergoing a version upgrade on June 26, 2025, 17:00-21:00 PT.
There is no expected downtime or impact associated with this change.
Jun 24, 14:49 PDT
Jun 25, 2025
M365 OneDrive Maintenance June 11, 2025 09:00 PT to June 25, 2025 17:00 PT
Completed - The scheduled maintenance has been completed.
Jun 25, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 09:00 PDT
Scheduled - Starting from June 11, 2025 09:00 PT to June 25, 2025 17:00 PT, M365 OneDrive will be undergoing maintenance. No service disruption is expected as a result of this change.
Jun 10, 14:43 PDT
Jun 24, 2025
UBC Okanagan Network Maintenance, June 24, 2025 21:00-22:00 PT
Completed - The scheduled maintenance has been completed.
Jun 24, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 21:00 PDT
Scheduled - Network maintenance will occur at the Okanagan campus between 21:00-22:00 PT on Tuesday June 24. A short disruption of internet services may occur during the maintenance window. Internal campus systems and telephones will remain operational. Inter-campus network services, along with UBC Visitor and Eduroam wireless services will remain operational.
Jun 20, 19:36 PDT
Jun 23, 2025
Jun 22, 2025

No incidents reported.

Jun 21, 2025
Kivuto webstore (UBC Software Download) Maintenance June 20, 2025 21:00 - June 21, 2025 05:00 PT
Completed - The scheduled maintenance has been completed.
Jun 21, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 21:01 PDT
Scheduled - Kivuto, UBC's partner providing software license provisioning, will be updating the ELMS platform on Friday, 9 pm June 20th till Saturday, 5 am June 21st PST as part of ongoing effort to improve user experience. During this time, the Webstore will be placed in "maintenance mode" and will display a message indicating that the Webstore is temporarily unavailable.
Jun 17, 12:12 PDT
Workday Scheduled Weekly Maintenance June 20, 2025, 21:00 PT to June 21, 2025, 00:00 PT
Completed - The scheduled maintenance has been completed.
Jun 21, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 21:00 PDT
Scheduled - Please be advised that on June 20 2025, 21:00 PT to June 21 2025, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.
Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Jun 17, 09:48 PDT
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