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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages


UBC Vancouver Network Intermittent Download Issues, April 11, 2025, 12:00 PT
Investigating - UBC Vancouver Network Intermittent Download Issues, April 11, 2025, 12:00 PT

Some users are reporting intermittent issues with downloading large files on UBC Vancouver networks. In some cases downloads may just stop mid-download, and not complete.

UBC IT technicians are still investigating. Anyone encountering this problem can try using the resume/restart download functionality within the web browsers to work around the issue (if the browser has this option).

The next update will be at 08:00 PT on April 14.
Apr 11, 2025 - 17:15 PDT
Campus Wide Login ? Operational
CWL Web Services ? Operational
UBC Identity Provider ? Operational
Multi-factor Authentication (MFA) ? Operational
UBC Identity Broker ? Operational
UBC Applicant & Student Federation (idb0) ? Operational
UBC OpenID Federation (idb1) ? Operational
UBC Faculty of Medicine and BC Health Authority Federation (idb2) ? Operational
UBC Beaty Museum of Biodiversity (idb3) ? Operational
UBC SecureLink Federation (slid) ? Operational
UBC -- Identity Verification ? Operational
Canvas ? Operational
Confluence Operational
EduCloud Server ? Operational
Management Interface - https://bcnet.educloud.ubc.ca ? Operational
Management Interface - https://dr.educloud.ubc.ca ? Operational
Server Infrastructure - Vancouver ? Operational
Server Infrastructure - Kamloops ? Operational
Email Services ? Operational
Faculty and Staff Email (FASmail) Operational
UBC Student Email Operational
Mail Relay ? Operational
Mailing List ? Operational
Home Drive Operational
Home Drive - Vancouver ? Operational
Home Drive - Okanagan ? Operational
Advanced Research Computing Operational
ARC Sockeye Operational
ARC Chinook Operational
Microsoft 365 Operational
OneDrive ? Operational
Teams ? Operational
Network - Campus ? Operational
Network - Hospitals ? Operational
Network - Okanagan ? Operational
Network - Point Grey ? Operational
Network - Robson Square ? Operational
Network - Wireless ? Operational
Wireless - Hospitals ? Operational
Wireless - Okanagan ? Operational
Wireless - Point Grey ? Operational
Wireless - Robson Square ? Operational
Network - VPN ? Operational
VPN - Okanagan ? Operational
VPN - Point Grey ? Operational
Voice Services Operational
Telephone Service - Vancouver Operational
Telephone Service - Okanagan Operational
Contact Centre - Vancouver Operational
Contact Centre - Okanagan Operational
Remote Labs Operational
Remote Labs - Vancouver ? Operational
Remote Labs - Okanagan ? Operational
SalesForce Operational
ServiceNow Operational
Sharepoint Operational
Team Share ? Operational
Workday Operational
Zoom Operational
Other Operational
Other - Vancouver ? Operational
Other - Okanagan ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

JIRA Maintenance May 19, 2025, 11:00-16:00 PT May 19, 2025 11:00-16:00 PDT

UBC IT JIRA will be unavailable on May 19, 2025, 11:00-16:00 PT.
Posted on May 06, 2025 - 14:07 PDT

UBC Faculty and Staff Email (FASmail) and Student and Alumni Mail (SAM) Service Maintenance May 20, 2025, 18:00 - 23:00 PT May 20, 2025 18:00-23:00 PDT

On May 20, 18:00 - 23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) and the Student and Alumni Mail (SAM) Service. No user impact is anticipated during the maintenance window.
Posted on May 16, 2025 - 10:18 PDT

Orchard Commons Student Residence (ORCH01) Network Switch Replacement May 20, 2025 22:00 - May 21, 2025 06:00 PT May 20, 2025 22:00 - May 21, 2025 06:00 PDT

Network maintenance is being performed at Orchard Commons Student Residence Complex, involving replacement of aging network infrastructure. During this service window from May 20, 2025 22:00 - May 21, 2025 06:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Posted on May 15, 2025 - 11:18 PDT

Orchard Commons Student Residence (ORCH01) Network Switch Replacement May 22, 2025 22:00 - May 23, 2025 06:00 PT May 22, 2025 22:00 - May 23, 2025 06:00 PDT

Network maintenance is being performed at Orchard Commons Student Residence Complex, involving replacement of aging network infrastructure. During this service window from May 22, 2025 22:00 - May 23, 2025 06:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Posted on May 15, 2025 - 11:18 PDT
May 19, 2025

No incidents reported today.

May 18, 2025

No incidents reported.

May 17, 2025
Okanagan Campus ASC Building Network Hardware Upgrade May 17, 2025, 08:00-12:00 PT
Completed - The scheduled maintenance has been completed.
May 17, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 08:00 PDT
Scheduled - Okanagan campus network in the ASC Building will undergo network maintenance on May 17, 2025, 08:00-12:00 PT. During the maintenance, voice, data and wireless services will be periodically unavailable in the building. Occupants have received advance notice of this maintenance.
May 6, 13:56 PDT
University Computer Management System (UCMS) Maintenance May 17, 2025, 00:00-11:00 PT
Completed - The scheduled maintenance has been completed.
May 17, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 00:00 PDT
Scheduled - University Computer Management System (UCMS) Maintenance for Apple devices (Jamf Pro) will be undergoing routine maintenance on May 17, 2025, 00:00-11:00 PT. During this time Apple devices will not be able to contact the server for updates, however no disruption to the use of Apple devices is expected.
May 10, 07:47 PDT
Workday Scheduled Quarterly Maintenance and Weekly Service Update May 16, 2025, 21:00 PT to May 17, 2025, 08:00 PT
Completed - The scheduled maintenance has been completed.
May 17, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 21:00 PDT
Scheduled - Please be advised that on May 16, 2025, 21:00 PT to May 17, 2025, 08:00 PT, Workday will be undergoing scheduled maintenance as part of its quarterly service update. During the scheduled maintenance period, Workday will be unavailable for use.
Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
May 16, 14:50 PDT
May 16, 2025
May 15, 2025
smtp.mail.ubc.ca certificate issues March 4, 2025
Resolved - This incident has been resolved.
May 15, 18:57 PDT
Investigating - Some applications may be experiencing certificate issues when connecting to smtp.mail.ubc.ca.
UBC IT technicians are currently investigating the issue.
Mar 5, 11:59 PST
Intermittent issues with incoming calls to non-VoIP phone numbers April 24, 2025
Resolved - This incident has been resolved.
May 15, 18:56 PDT
Monitoring - UBC IT has worked with its vendors and the inbound calling issue to non-VoiP UBC phones has been resolved as of 17:57. Technicians will continue to monitor the Voice service for stability through the weekend.
Apr 25, 22:10 PDT
Investigating - Callers dialing in to UBC's non-VoIP phone numbers may experience a dropped call or be presented with a message that the number they are dialing could not be reached. The issue is intermittent, and redialing the UBC phone number may result in a successful connection.

All outgoing calls are not affected. Incoming calls to VoIP phones/numbers are also not affected.

UBC IT technicians are engaged with the vendor and they are actively working to resolve the issue.

Next update to be provided at 22:00.
Apr 25, 16:21 PDT
UBC SharePoint Maintenance May 15, 2025, 09:00-17:00 PT
Completed - The scheduled maintenance has been completed.
May 15, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 09:00 PDT
Scheduled - On Thursday, May 15, 2025 from 09:00 PT to 17:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites will be accessible as no interruptions to the service are expected.
May 12, 09:36 PDT
May 14, 2025
UCMS Apple (JAMF) Service Disruption - Tuesday April 15, 2025 13:45 PT
Resolved - This incident has been resolved.
May 14, 11:04 PDT
Monitoring - UBC’s instance has been restored as of 08:20 PT and technicians are currently performing verification checks and monitoring for stability.
Apr 16, 08:49 PDT
Update - We continue to work with our vendor to restore service and have made progress. Next update will be posted once service is restored. Thank you for your patience.

Those using UBC managed Apple devices will not see any disruption to service other than lack of access to app installs through self service.
Apr 16, 07:40 PDT
Update - Our vendor is making progress on restoration of services to UBC's instance. The next update will be at 07:00 Wednesday April 16.
Apr 15, 23:58 PDT
Update - Our vendor is still in the process of restoring services. We will provide another update once UBC service is restored. Thank you for your patience.
Apr 15, 20:47 PDT
Investigating - Our vendor is currently experiencing a service disruption with our UCMS (JAMF) service for managing Apple devices. End users of Apple devices may experience issues installing new software, but will otherwise not see any disruption to regular use of their devices. Edge admins will not be able to access JAMF admin console at this time. We are monitoring restoration progress and will update this page as we learn more.
Apr 15, 16:40 PDT
Leonard S Klinck Building KLNK01 Network Switch Replacement May 14, 2025, 05:00-06:00 PT
Completed - The scheduled maintenance has been completed.
May 14, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 05:00 PDT
Scheduled - Network maintenance is being performed at the Leonard S. Klinck Building, involving replacement of aging network infrastructure. During this service window from May 14, 2025 05:00-06:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network.
May 13, 19:51 PDT
May 13, 2025

No incidents reported.

May 12, 2025
UBC ELDAP Maintenance May 12, 2025 to May 14, 2025, 10:00-13:00 PT
Completed - The scheduled maintenance has been completed.
May 12, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 10:00 PDT
Scheduled - UBC ELDAP is undergoing maintenance on May 12, 2025 to May 14, 2025, from 10:00-13:00 PT each day. There is no expected impact to customers.
May 6, 14:01 PDT
ELDAP Maintenance May 12, 2025, 08:00-10:00PT
Completed - The scheduled maintenance has been completed.
May 12, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 08:00 PDT
Scheduled - ELDAP will be undergoing maintenance on May 12, 2025, 08:00-10:00PT.

There is no expected service disruption.
May 6, 14:03 PDT
Okanagan campus outgoing phone call disruption - Monday, May 12, 2025, 07:30 PT
Resolved - Service has been restored as of 8:15 PT.
May 12, 08:24 PDT
Investigating - We have recieved reports that outgoing phone calls are not completing. 5 digit internal dialing is still available. Technicians are investigating now.
May 12, 08:04 PDT
May 11, 2025
Vancouver Campus Network Maintenance May 11, 2025, 05:00-23:00 PT
Completed - The scheduled maintenance has been completed.
May 11, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 05:00 PDT
Scheduled - Vancouver Campus network will undergo maintenance on May 11, 2025, 05:00-23:00 PT. During this time, various building networks will lose network connectivity for up to 20 minutes.
May 6, 13:59 PDT
May 10, 2025
Wireless Network Maintenance May 10, 2025, 21:00–23:30 PT
Completed - The scheduled maintenance has been completed.
May 10, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 21:00 PDT
Scheduled - UBC IT will perform scheduled maintenance on the wireless network on May 10, 2025, 21:00–23:30 PT. No impact to end users is expected during this maintenance window, as network redundancy is in place.
May 8, 16:15 PDT
Workday Scheduled Weekly Maintenance May 09 2025, 21:00 PT to May 10 2025, 01:00 PT
Completed - The scheduled maintenance has been completed.
May 10, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 21:00 PDT
Scheduled - Please be advised that on May 09, 2025, 21:00 PT to May 10, 2025, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
May 5, 11:02 PDT
May 9, 2025
Learning Tools Provisioning Service LTPS Maintenance May 9, 2025, 07:00-08:00 PT
Completed - The scheduled maintenance has been completed.
May 9, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 07:00 PDT
Scheduled - The Learning Tools Provisioning Service (LTPS) will be unavailable on May 9, 2025, from 07:00-08:00 PT for scheduled maintenance.
May 6, 13:53 PDT
Marine Drive Student Residence (SRMD01) Network Switch Replacement May 8, 2025 20:00 - May 9, 2025 06:00 PT
Completed - The scheduled maintenance has been completed.
May 9, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 20:00 PDT
Scheduled - Network maintenance is being performed at the Marine Drive Student Residence Complex, involving replacement of aging network infrastructure. During this service window from May 8, 2025 20:00 - May 9, 2025 06:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Apr 26, 19:48 PDT
May 8, 2025
AccessUBC Maintenance May 8, 2025, 10:00-15:00 PT
Completed - The scheduled maintenance has been completed.
May 8, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 10:00 PDT
Scheduled - AccessUBC and Sponsored Guest web application will be undergoing maintenance on May 8, 2025, 10:00-15:00 PT.

There will be no service interruption for users for the duration of the maintenance with the exception of 10:00-10:30 PT where users may be prompted to re-authenticate to AccessUBC.
May 6, 14:02 PDT
UBC Identity Provider Maintenance May 8, 2025, 07:00-08:00 PT
Completed - The scheduled maintenance has been completed.
May 8, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 07:00 PDT
Scheduled - The UBC Identity Provider will be undergoing maintenance on May 8, 2025, 07:00-08:00.

There are no expected service disruptions.
May 6, 14:04 PDT
May 7, 2025
Wireless Network Maintenance May 7, 2025, 18:00–23:30 PT
Completed - The scheduled maintenance has been completed.
May 7, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 18:01 PDT
Scheduled - UBC IT will be conducting scheduled maintenance on the wireless network on May 7, 2025, 18:00–23:30 PT. No impact to end users is expected during this period, as network redundancy is in place.
May 6, 13:58 PDT
Pension Office and UBC IT Confluence Content Consolidation May 7, 2025, 18:00-21:00 PT
Completed - The scheduled maintenance has been completed.
May 7, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 18:00 PDT
Scheduled - During Pension Administration Office and UBC IT Confluence content consolidation, UBC-IT Confluence may be intermittently unavailable on May 7, 2025, 18:00-21:00 PT.
May 6, 14:05 PDT
Marine Drive Student Residence (SRMD01) Network Switch Replacement May 6, 2025 20:00 - May 7, 2025 06:00 PT
Completed - The scheduled maintenance has been completed.
May 7, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 20:00 PDT
Scheduled - Network maintenance is being performed at the Marine Drive Student Residence Complex, involving replacement of aging network infrastructure. During this service window from May 6, 2025 20:00 - May 7, 2025 06:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Apr 26, 19:46 PDT
May 6, 2025
May 5, 2025
Okanagan Campus Network Maintenance May 5th, 2025, 18:00-23:00 PT
Completed - The scheduled maintenance has been completed.
May 5, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 18:00 PDT
Scheduled - Network maintenance will occur for the Okanagan campus on May 5th, 2025, 18:00-23:00 PT. During the maintenance window, intermittent disruptions to network connectivity will be experienced, including internet, shared drives, printing and voice services.
Apr 29, 18:39 PDT
Intermittent FASmail Issues, May 5, 2025 13:45 PT
Resolved - The Intermittent FASmail access issue has been resolved.
May 5, 18:08 PDT
Update - The service has been restored. UBC IT technicians continue to monitor for further issues.

The next update will be provided at 17:00 PT.
May 5, 15:49 PDT
Monitoring - Our team is continuing to work on the issue and services are being restored. Users can try to login to their FASmail via mail.ubc.ca and/or restart Outlook. UBC IT technicians continue to monitor the service.

The next update will be provided at 15:45 PT.
May 5, 15:07 PDT
Investigating - We are aware of intermittent issues affecting access to mail.ubc.ca for some users and administrators. Our technical team is actively investigating the cause and working to restore full access as quickly as possible
May 5, 14:28 PDT
Some course sections missing in FGST (Final Grades Submission Tool) April 30, 2025 19:00 PT
Resolved - This incident has been resolved.
May 5, 16:06 PDT
Monitoring - The issue has been resolved. All known course sections that were missing have now been restored, along with corresponding grades. UBC IT Technicians will continue to monitor FGST. If you encounter any issues or see any information missing, please reach out to FGST Live Support at es.livesupport@ubc.ca. FGST Live Support will continue to be available until Friday, May 9, from 9:30 a.m. to 4:00 p.m. daily.
May 1, 09:07 PDT
Investigating - A few course sections that were visible on the Final Grades Submission Tool (FGST) yesterday are currently missing. UBC IT technicians are working to identify affected courses and sections, and to restore them, including any grades saved or submitted. These grades are safe and were not lost. We are monitoring the restoration process and will update this page as we learn more.
Grades can continue to be entered for any course sections still visible on FGST, and any grades entered will be secure.
Apr 30, 19:06 PDT
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