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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages


All Systems Operational

Campus Wide Login Operational
CWL Web Services Operational
UBC Identity Provider Operational
Multi-factor Authentication (MFA) Operational
UBC Identity Broker Operational
UBC Applicant & Student Federation (idb0) Operational
UBC OpenID Federation (idb1) Operational
UBC Faculty of Medicine and BC Health Authority Federation (idb2) Operational
UBC Beaty Museum of Biodiversity (idb3) Operational
UBC SecureLink Federation (slid) Operational
UBC One-time Link Identity (olid) Operational
UBC -- Identity Verification Operational
Canvas Operational
Confluence Operational
EduCloud Server Operational
Management Interface - https://bcnet.educloud.ubc.ca Operational
Management Interface - https://dr.educloud.ubc.ca Operational
Server Infrastructure - Vancouver Operational
Server Infrastructure - Kamloops Operational
Email Services Operational
Faculty and Staff Email (FASmail) Operational
UBC Student Email Operational
Mail Relay Operational
Mailing List Operational
Home Drive Operational
Home Drive - Vancouver Operational
Home Drive - Okanagan Operational
Advanced Research Computing Operational
ARC Sockeye Operational
ARC Chinook Operational
Microsoft 365 Operational
OneDrive Operational
Teams Operational
Network - Campus Operational
Network - Hospitals Operational
Network - Okanagan Operational
Network - Point Grey Operational
Network - Robson Square Operational
Network - Wireless Operational
Wireless - Hospitals Operational
Wireless - Okanagan Operational
Wireless - Point Grey Operational
Wireless - Robson Square Operational
Network - VPN Operational
VPN - Okanagan Operational
VPN - Point Grey Operational
Voice Services Operational
Telephone Service - Vancouver Operational
Telephone Service - Okanagan Operational
Contact Centre - Vancouver Operational
Contact Centre - Okanagan Operational
Remote Labs Operational
Remote Labs - Vancouver Operational
Remote Labs - Okanagan Operational
SalesForce Operational
ServiceNow Operational
Sharepoint Operational
Team Share Operational
Workday Operational
Zoom Operational
Other Operational
Other - Vancouver Operational
Other - Okanagan Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Enterprise Automation and Solution Delivery services maintenance for Secure File Transfer Protocol Service 15 Dec 2025, 10:00 - 16 Dec 2025, 16:00 PT Dec 15, 2025 10:00 - Dec 16, 2025 16:00 PST

The Enterprise Automation and Solution Delivery (EASD) Secure File Transfer Protocol Service (SFTP) will undergo maintenance from 15 Dec 2025 , 10:00 - 16 Dec 2025 , 16:00 PT.

There is not expected to be any outages.

All impacted services will recover automatically.

Impacted Services:
- ubc-iec--sftp--1
Posted on Dec 11, 2025 - 11:15 PST

TouchNet PROD site Scheduled Maintenance Dec 19, 2025 00:00 - 04:00 PT Dec 19, 2025 00:00-04:00 PST

The TouchNet PROD site will be undergoing scheduled maintenance. During the update window the TouchNet PROD site will be offline for logging in by staff as a TouchNet user and for customers making new payments. During this time when the payor clicks "pay now" TouchNet will display a screen informing the payor that the system is off line for maintenance and to try again after the system is back online.
For any questions please contact dpp.support@ubc.ca
Posted on Nov 27, 2025 - 09:15 PST
Dec 14, 2025

No incidents reported today.

Dec 13, 2025
University Computer Management System (UCMS) Maintenance December 13, 2025, 00:00-11:00 PT
Completed - The scheduled maintenance has been completed.
Dec 13, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 00:00 PST
Scheduled - University Computer Management System (UCMS) Maintenance for Apple devices (Jamf Pro) will be undergoing routine maintenance on December 13, 2025, 00:00-11:00 PT. During this time Apple devices will not be able to contact the server for updates, however no disruption to the use of Apple devices is expected.
Dec 2, 17:34 PST
Workday Scheduled Monthly Maintenance and Weekly Service Update December 12, 2025, 21:00 PT to December 13, 2025, 04:00 PT
Completed - The scheduled maintenance has been completed.
Dec 13, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 21:00 PST
Scheduled - Please be advised that on December 12, 2025, 21:00 PT to December 13, 2025, 04:00 PT, Workday will be undergoing scheduled maintenance as part of its monthly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks
Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Dec 9, 10:25 PST
Dec 12, 2025
TouchNet TEST site Scheduled Maintenance Dec 12, 2025 05:00 - 17:00 PT
Completed - The scheduled maintenance has been completed.
Dec 12, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 05:00 PST
Scheduled - The TouchNet TEST site will be undergoing scheduled maintenance. During the update window the TouchNet TEST site will be offline for logging in by staff as a TouchNet user and for making TEST payments.
For any questions please contact dpp.support@ubc.ca
Nov 27, 09:13 PST
Dec 11, 2025
UBCIT eSAM Servers Maintenance December 11, 2025, 20:00-23:00 PT
Completed - The scheduled maintenance has been completed.
Dec 11, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 20:00 PST
Scheduled - UBCIT will be performing maintenance on the eSAM component and vault servers on December 11, 2025, 20:00-23:00 PT. This change will affect both UBC campuses.

Users will intermittently not be able to login to any servers managed by eSAM, nor retrieve any credentials via the eSAM Web UI throughout the maintanance window.

Any connections terminated while a component is being rebooted can be reconnected to the secondary node. All connections will be terminated and users won't be able to reconnect while we patch the vault servers (which typically lasts around 30 minutes) during this window.
Dec 5, 15:57 PST
CWL myAccount (myaccount.ubc.ca) intermittent login issues
Resolved - This incident has been resolved.
Dec 11, 17:04 PST
Monitoring - There were some intermittent login issues with CWL myAccount today at 11:30 PT. The issue was quickly resolved by UBC IT. If you are experiencing issues logging in to CWL myAccount, please use a new browser session or a different browser.
Dec 11, 12:19 PST
UBC SharePoint Maintenance Thursday, December 11, 2025 09:00 - 17:00 PT
Completed - The scheduled maintenance has been completed.
Dec 11, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 09:00 PST
Scheduled - On Thursday, December 11, 2025 from 09:00 PT to 17:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites will be accessible as no interruptions to the service are expected.
Dec 5, 15:54 PST
Enterprise Automation & Solution Delivery – Learner Financial System Services Maintenance from 10 Dec 2025 15:00 - 16:00
Completed - The scheduled maintenance has been completed.
Dec 11, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 15:00 PST
Scheduled - The LFS Team will be releasing software updates that may affect any of the following:

Apps/Services:

Learner Financial System (LFS)
Impacts:

During this maintenance there may be a brief interruption to the apps and services listed above.
Release activities will be completed between 10 Dec 2025 from 15:00 until 10 Dec 2025 16:00, Validation will continue until 11 Dec 2025 15:00.
Reason for maintenance:

Bug Fixes for Appian LFS
Dec 9, 08:50 PST
Dec 10, 2025
Chan Centre (CHAN01) Network Switch Replacement December 10, 2025 02:30 - 05:00 PT
Completed - The scheduled maintenance has been completed.
Dec 10, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 02:30 PST
Scheduled - Network maintenance is being performed at the Chan Centre, involving replacement of aging network infrastructure. During this service window from December 10, 2025 02:30 - December 10, 2025 05:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Dec 5, 16:05 PST
UBC Botanical Garden (BOTG01) Network Switch Replacement December 10, 2025 00:30 - 02:30 PT
Completed - The scheduled maintenance has been completed.
Dec 10, 02:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 00:30 PST
Scheduled - Network maintenance is being performed at the UBC Botanical Garden, involving replacement of aging network infrastructure. During this service window from December 10, 2025 00:30 - December 10, 2025 02:30 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Dec 5, 16:03 PST
Robert F. Osborne Centre (OSBO01) Network Switch Replacement December 9, 2025 22:30 - December 10, 2025 00:30 PT
Completed - The scheduled maintenance has been completed.
Dec 10, 00:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 22:30 PST
Scheduled - Network maintenance is being performed at the Robert F. Osborne Centre, involving replacement of aging network infrastructure. During this service window from December 9, 2025 22:30 - December 10, 2025 00:30 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Dec 5, 16:01 PST
Dec 9, 2025
Chan Gunn Pavilion (GUNN01) Network Switch Replacement December 9, 2025 20:00 - 22:30 PT
Completed - The scheduled maintenance has been completed.
Dec 9, 22:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 20:00 PST
Scheduled - Network maintenance is being performed at the Chan Gunn Pavilion, involving replacement of aging network infrastructure. During this service window from December 9, 2025 20:00 - December 9, 2025 22:30 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Dec 5, 15:59 PST
UBC IT Confluence Upgrade December 9th, 2025 18:00-22:00 PT
Completed - The scheduled maintenance has been completed.
Dec 9, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 18:00 PST
Scheduled - UBC IT Confluence will be upgraded on December 9th, 2025 18:00-22:00 PT. During the upgrade, Confluence will not be available.
Dec 9, 15:16 PST
Issues with Education Planner BC December 1, 2025 10.30 PT
Resolved - This incident has been resolved.
Dec 9, 08:44 PST
Update - December 5, 2025 11.00 PT

We are continuing to investigate this issue.
Dec 5, 11:11 PST
Investigating - UBC is aware that our online application (on the Provincial EPBC website) is experiencing technical issues due to significant application volumes. These technical issues may prevent students from completing and submitting their application. We are working with EPBC to resolve these issues, but in the meantime we want to reassure you that these disruptions will not negatively affect your application to UBC nor will it impact your consideration for a scholarship.

We recommend that you work through your application carefully and save your progress frequently - to ensure your work isn't lost during one of these disruptions. If you experience issues while you're working on your application or if you cannot access the website at all, please take a break and try again a little later.
Dec 1, 10:47 PST
Dec 8, 2025

No incidents reported.

Dec 7, 2025
UBC Vancouver Contact Centre Maintenance December 6, 2025, 08:00 PT - December 7, 2025, 08:00 PT
Completed - The scheduled maintenance has been completed.
Dec 7, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 08:00 PST
Scheduled - The UBC Vancouver Contact Centre service will be undergoing maintenance from December 6, 2025, 08:00 PT to December 7, 2025, 08:00 PT. Impacted phones will be redirected during this maintenance window.
Dec 2, 14:34 PST
Dec 6, 2025
Workday Scheduled Weekly Maintenance December 05, 2025, 21:00 PT to December 06, 2025, 00:00 PT
Completed - The scheduled maintenance has been completed.
Dec 6, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 21:00 PST
Scheduled - Please be advised that on December 05 2025, 21:00 PT to December 06 2025, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.
Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Dec 1, 11:26 PST
Dec 5, 2025
M365 OneDrive Maintenance November 28, 2025 09:00 PT to December 5, 2025 17:00 PT
Completed - The scheduled maintenance has been completed.
Dec 5, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 09:00 PST
Scheduled - Starting from November 28, 2025 09:00 PT to December 5, 2025 17:00 PT, M365 OneDrive will be undergoing maintenance. No service disruption is expected as a result of this change.
Nov 25, 15:25 PST
Dec 4, 2025
UBC Vancouver Contact Centre Maintenance December 3, 2025, 18:00 PT - December 4, 2025, 02:00 PT
Completed - The scheduled maintenance has been completed.
Dec 4, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 18:00 PST
Scheduled - The UBC Vancouver Contact Centre service will be undergoing maintenance from December 3, 2025, 18:00 PT to December 4, 2025, 02:00 PT. Impacted phones will be redirected during this maintenance window.
Dec 2, 14:26 PST
Dec 3, 2025
UBC IT Domain Name System (DNS) Maintenance December 3, 2025, 17:30-23:30 PT
Completed - The scheduled maintenance has been completed.
Dec 3, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 17:30 PST
Scheduled - UBC IT Network Management Centre (NMC) will be conducting maintenance on its DNS servers on December 3, 2025, between 17:30-23:30 PT.
Access to myDNS user interface may be intermittent during this time.
Dec 2, 14:37 PST
Decommissioning UBC CAS Service December 3, 2025 09:00 - 10:00 PT
Completed - The scheduled maintenance has been completed.
Dec 3, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 09:00 PST
Scheduled - The UBC CAS authentication service will be decommissioned on December 3, 2025, between 09:00 and 10:00 PT.
Dec 2, 14:21 PST
Dec 2, 2025
Learner Management (ODMT) Outage December 2, 2025 15:00-17:30
Completed - The scheduled maintenance has been completed.
Dec 2, 17:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 15:00 PST
Scheduled - Please be advised that the UBC Official Documents Tool (ODMT) will be unavailable on Tuesday, December 2, 2025, from 15:00 - 17:30 PT to implement a system update. There will be a 60-minute outage within this window.
Nov 28, 16:18 PST
Kivuto (UBC Software Download) webstore maintenance - Tuesday, December 2, 2025 04.00 - 05.00 PT
Completed - The scheduled maintenance has been completed.
Dec 2, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 04:00 PST
Scheduled - Kivuto, UBC's partner providing software license provisioning, will be updating the ELMS platform on Tuesday, Dec 2, 2025 between 04:00 PT and 05:00 PT as part of ongoing effort to improve user experience. We do not anticipate any downtime or impact. During this window, WebStores will display the "e5 Maintenance with No Downtime" announcement. If you encounter any issues, please try again and let the UBC IT Helpdesk know if the issue persists.
Nov 27, 15:35 PST
Dec 1, 2025
Network connectivity issues - November 21, 2025 14.50 PT
Resolved - The network connectivity issues have been resolved by UBC IT.
Dec 1, 10:38 PST
Monitoring - Network connectivity and services have been restored. IT teams are continuing to monitor the situation.
Nov 21, 17:24 PST
Update - We are continuing to investigate this issue.
Nov 21, 16:53 PST
Update - We are continuing to investigate this issue.
Nov 21, 15:01 PST
Update - We are continuing to investigate this issue.
Nov 21, 14:59 PST
Investigating - Presently we are experiencing network connectivity issues in multiple buildings. Technicians are presently investigating.
Nov 21, 14:59 PST
Nov 30, 2025

No incidents reported.

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