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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages


FASMail Webmail and Student Webmail issues March 18, 2025 08:40 PT
Update - 2025-03-19 10:00 PT

On March 18, 2025 at approximately 23:45 PT, UBC IT implemented a temporary fix to resolve the login issue affecting access to outlook.office.com. The team continues to work with Microsoft on finding a resolution but access has been restored for now. Please continue to monitor this site if you encounter any further login difficulties.
Mar 19, 2025 - 10:15 PDT
Update - 2025-03-18 16:30 PT

Access to outlook.office.com is still unavailable. The team is continuing to work with Microsoft to address this authentication issue. Please continue to use the identified workarounds below to access your email until this issue is resolved.

Workarounds:
1) Access Webmail using the M365 Portal: To access webmail, please log in to https://portal.office.com, click on the Apps menu at the top left of the window and then select Outlook.
2) Download and Set Up Outlook for Mobile on your iPhone or Android device or Outlook on your Desktop:
a. Faculty/Staff: https://it.ubc.ca/microsoft-365/current-projects/exchange-online-migration#ios
b. Students: https://it.ubc.ca/microsoft-365/current-projects/microsoft_foundation_services_project/m365_ubc_student_migration
Mar 18, 2025 - 16:32 PDT
Identified - Access to webmail via outlook.office.com is currently unavailable. However the service is operational with a workaround. To access webmail, please log in to https://portal.office.com, click on the Apps menu at the top left of the window and then select Outlook. Technicians have identified the issue and are working with the vendor to resolve the issue.
Mar 18, 2025 - 09:10 PDT
Investigating - Presently we are experiencing issues with Faculty and Staff Email Webmail. Technicians are investigating.
Mar 18, 2025 - 08:57 PDT
smtp.mail.ubc.ca certificate issues March 4, 2025
Investigating - Some applications may be experiencing certificate issues when connecting to smtp.mail.ubc.ca.
UBC IT technicians are currently investigating the issue.
Mar 05, 2025 - 11:59 PST
Campus Wide Login ? Operational
CWL Web Services ? Operational
UBC Identity Provider ? Operational
Multi-factor Authentication (MFA) ? Operational
UBC Identity Broker ? Operational
UBC Applicant & Student Federation (idb0) ? Operational
UBC OpenID Federation (idb1) ? Operational
UBC Faculty of Medicine and BC Health Authority Federation (idb2) ? Operational
UBC Beaty Museum of Biodiversity (idb3) ? Operational
UBC SecureLink Federation (slid) ? Operational
UBC -- Identity Verification ? Operational
Canvas ? Operational
Confluence Operational
EduCloud Server ? Operational
Management Interface - https://bcnet.educloud.ubc.ca ? Operational
Management Interface - https://dr.educloud.ubc.ca ? Operational
Server Infrastructure - Vancouver ? Operational
Server Infrastructure - Kamloops ? Operational
Email Services ? Partial Outage
Faculty and Staff Email (FASmail) Partial Outage
UBC Student Email Operational
Mail Relay ? Operational
Mailing List ? Operational
Home Drive Operational
Home Drive - Vancouver ? Operational
Home Drive - Okanagan ? Operational
Advanced Research Computing Operational
ARC Sockeye Operational
ARC Chinook Operational
Microsoft 365 Operational
OneDrive ? Operational
Teams ? Operational
Network - Campus ? Operational
Network - Hospitals ? Operational
Network - Okanagan ? Operational
Network - Point Grey ? Operational
Network - Robson Square ? Operational
Network - Wireless ? Operational
Wireless - Hospitals ? Operational
Wireless - Okanagan ? Operational
Wireless - Point Grey ? Operational
Wireless - Robson Square ? Operational
Network - VPN ? Operational
VPN - Okanagan ? Operational
VPN - Point Grey ? Operational
Voice Services Operational
Telephone Service - Vancouver Operational
Telephone Service - Okanagan Operational
Contact Centre - Vancouver Operational
Contact Centre - Okanagan Operational
Remote Labs Operational
Remote Labs - Vancouver ? Operational
Remote Labs - Okanagan ? Operational
SalesForce Operational
ServiceNow Operational
Sharepoint Operational
Team Share ? Operational
Workday Operational
Zoom Operational
Other Operational
Other - Vancouver ? Operational
Other - Okanagan ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Library Homepage, "Go" URL shortener, Library Search, CLF Hosting Server Replacement April 3, 2025, 21:00-21:45 PT Apr 3, 2025 21:00-21:45 PDT

The main Library web server will be replaced on April 3, 2025 from 21:00 - 21:45 PT. There will be a brief interruption of service. Note that many sites using the Library CLF will be affected.
Posted on Apr 01, 2025 - 15:12 PDT

UBC Network Maintenance: April 6, 2025, 20:00-23:59 PT Apr 6, 2025 20:00-23:59 PDT

UBC IT will perform network maintenance at the UBC Vancouver campus from April 6, 2025, 20:00-23:59 PT. During this upgrade, there will be some interruption for a brief period
Posted on Apr 01, 2025 - 15:13 PDT
Apr 1, 2025

No incidents reported today.

Mar 31, 2025
Museum of Anthropology (MUSA01) Network Switch Replacement March 30, 2025, 20:00 to March 31, 2025, 05:00 PT
Completed - The scheduled maintenance has been completed.
Mar 31, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 20:00 PDT
Scheduled - Network maintenance is being performed at the Museum of Anthropology building, involving replacement of aging network infrastructure. During this service window from March 30, 2025 20:00 - March 31, 2025 05:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Mar 27, 20:02 PDT
Mar 30, 2025
Mar 29, 2025
Educloud Server Kamloops Maintenance March 29, 2025, 09:00-18:00 PT
Completed - The scheduled maintenance has been completed.
Mar 29, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 09:00 PDT
Scheduled - The EduCloud Server environment for organizations in Kamloops will be undergoing scheduled network maintenance on March 29, 2025, 09:00-18:00 PT. EduCloud Server orgs in Kamloops, EduCloud DR, and EduCloud Backup clients should not experience network outages.
Mar 24, 11:18 PDT
Q9 Network Maintenance March 29, 2025, 09:00-18:00 PT
Completed - The scheduled maintenance has been completed.
Mar 29, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 09:01 PDT
Scheduled - UBC IT will perform network maintenance at the Q9 Data Center on March 29, 2025, 09:00-18:00 PT. During the upgrade, there will be no impact on end users as we have redundancy in place.
Mar 18, 16:25 PDT
Educloud Server Maintenance Vancouver March 29, 2025, 10:00-17:00 PT
Completed - The scheduled maintenance has been completed.
Mar 29, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 10:00 PDT
Scheduled - The EduCloud Server environment for BCNET organizations in Vancouver will be undergoing scheduled network maintenance on March 29, 2025, 10:00-17:00 PT.
BCNET EduCloud Server orgs in Vancouver may experience brief intermittent network outages from 10:00-12:00 PT.
Vancouver org admins will not be able to manage NSX edge gateways, networks and load balancer settings from 12:00-17:00 PT.
Mar 25, 14:14 PDT
Okanagan News Content Management System Maintenance March 29, 2025 08:00-13:00 PT
Completed - The scheduled maintenance has been completed.
Mar 29, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 08:00 PDT
Scheduled - The Okanagan News Content Management System (OKNEWS) will undergo maintenance on Saturday, March 29, 2025 from 08:00-13:00 PT. During this time OKNEWS will be unavailable for administrative access.

If you have any questions or concerns, please contact the UBC IT Okanagan Web and Applications team by entering a ticket in the UBC Self-Service Portal https://ubc.service-now.com/selfservice.
Mar 25, 14:12 PDT
University Computer Management System (UCMS) Maintenance March 29, 2025, 00:00-11:00 PT
Completed - The scheduled maintenance has been completed.
Mar 29, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 00:00 PDT
Scheduled - University Computer Management System (UCMS) Maintenance for Apple devices (Jamf Pro) will be undergoing routine maintenance on March 29, 2025, 00:00-11:00 PT. During this time Apple devices will not be able to contact the server for updates, however no disruption to the use of Apple devices is expected.
Mar 26, 13:59 PDT
Workday Scheduled Weekly Maintenance March 28, 2025, 21:00 PT to March 29, 2025, 00:00 PT
Completed - The scheduled maintenance has been completed.
Mar 29, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 21:00 PDT
Scheduled - Please be advised that on March 28, 2025, 21:00 PT to March 29, 2025, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.

Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Mar 25, 15:04 PDT
Mar 28, 2025
Mar 27, 2025
Learning Tools Provisioning Service LTPS Maintenance March 27, 2025, 17:00-18:00 PT
Completed - The scheduled maintenance has been completed.
Mar 27, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 17:00 PDT
Scheduled - The Learning Tools Provisioning Service (LTPS) will be unavailable due to scheduled maintenance on March 27, 2025, 17:00-18:00 PT. Any changes to course enrolments and teaching assignments in Canvas will be queued up accordingly and processed after the maintenance. The LTPS User Interface will not be available to instructional support staff and other departmental administrators during the maintenance window.
Mar 25, 14:10 PDT
Allard Hall School of Law (LAWB01) Network Switch Replacement March 26, 2025 21:30 - March 27, 2025 06:00 PT
Completed - The scheduled maintenance has been completed.
Mar 27, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 21:30 PDT
Scheduled - Network maintenance is being performed at the Allard Hall School of Law building, involving replacement of aging network infrastructure. During this service window from March 26, 2025 21:30 - March 27, 2025 06:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Mar 26, 14:01 PDT
Kivuto webstore (UBC Software Download) Maintenance March 27, 2025, 03:00 - 06:00 PT
Completed - The scheduled maintenance has been completed.
Mar 27, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 03:00 PDT
Scheduled - Kivuto, UBC's partner providing software license provisioning, will be updating the ELMS platform on Thursday, March 27th, 2025 between 03:00 PT and 06:00 PT as part of ongoing effort to improve user experience. During this time, the Webstore will be placed in "maintenance mode" and will display a message indicating that the Webstore is temporarily unavailable.
Mar 26, 13:42 PDT
Mar 26, 2025
UBC MyVPN Maintenance March 26, 2025, 17:00-18:00 PT
Completed - The scheduled maintenance has been completed.
Mar 26, 18:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 17:01 PDT
Scheduled - UBC IT will be performing myVPN maintenance on March 26, 2025, 17:00-18:00 PT.
Users already connected to myVPN should not experience any interruption. New users can still connect as usual.
Mar 25, 14:16 PDT
UBC IT myDNS maintenance March 26, 2025, 17:00-18:00 PT
Completed - The scheduled maintenance has been completed.
Mar 26, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 17:00 PDT
Scheduled - UBC IT NMC will be applying patches to the myDNS management interface on March 26, 2025, 17:00-18:00. Access to myDNS user management interface will be intermittent during the maintenance window.
Mar 25, 14:19 PDT
Planned Maintenance to upgrade Elastic Kubernetes Service (AWS EKS) on March 26, 2025 10:00-16:00 PT
Completed - The scheduled maintenance has been completed.
Mar 26, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 10:01 PDT
Scheduled - EKS Nodegroup, where Rundeck PRD runs, will be updated and restarted on March 26 2025 from 10:00 - 16:00 PT.  Rundeck service will be interrupted during the upgrade for up to 15 minutes.

Services may be impacted for up to 15 minutes during the deployment process.

Rundeck
iec--cache 
iec--client-feed-service
iec--lfsm-adapter
iec--process-manager
iec--rise
iec--sharepoint
iec--telegraf-heartbeat
iec--token-store
irp--blue
irp--simply-voting (runs manually)
Telegraf
InfluxDB
Chronograph
Kapacitor
Alerta
Mar 18, 16:37 PDT
UBC Identity Broker (Keycloak) Maintenance March 26, 2025, 06:00 - 10:00 PT
Completed - The scheduled maintenance has been completed.
Mar 26, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 06:00 PDT
Scheduled - The UBC Identity Broker (Keycloak) will be upgraded on March 26, 2025, 06:00 - 10:00 PT

The UBC Identity Broker will be offline for 15 mins during the maintenance window.


Authentication access will be unavailable to:
(1) Applicant and Student workflow
- Applicant Service Centre (ASC)
- UNI CRM
- CWL Account Upgrader (CWLU)
- Science One
- UBC Student Housing and Community Services myAccount (including UBC Card) [includes Faculty/Staff]
- Vidcruiter


(2) UBC Faculty of Medicine and BC Health Authority Federation
(3) UBC OpenID Federation
(4) Beaty Museum of Diversity (Specify7)
(5) CWL creation via the CWL Account Upgrader (CWLU) will be unavailable for:
- Students, learners, applicants, alumni
- LLIS leaners

Action:
---------
Applicants and students will be required:
- to reinitiate account creation if midway through the process during the maintenance window
- to verify merging/deduplication steps if midway through the process during the maintenance window
Mar 25, 14:29 PDT
Learning Technology Infrastructure Scheduled Maintenance Mar 25, 2025, 22:00 - 23:59 PT
Completed - The scheduled maintenance has been completed.
Mar 26, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 22:00 PDT
Scheduled - UBC Learning Technologies will be undergoing scheduled maintenance from Mar 25, 2025, 22:00 to 23:59 PT. During the upgrade, LT Hub services including iPeer, ComPAIR, UBC Wiki, Moodle, and LTPS UI may not be reachable for short periods of time during the maintenance window. Canvas is not impacted by this maintenance.
Mar 25, 14:56 PDT
Mar 25, 2025
Guest Wireless Network Maintenance March 24, 2025, 23:00 PT - March 25, 2025, 03:00 PT
Completed - The scheduled maintenance has been completed.
Mar 25, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 23:00 PDT
Scheduled - UBC IT will conduct Guest Wireless Network Maintenance on March 24, 2025, 23:00 PT to March 25, 2025, 03:00 PT. There will be no impact on end users as we have redundancy in place.
Mar 24, 15:39 PDT
Mar 24, 2025
Mar 23, 2025
UBC Network Maintenance March 23, 2025, 09:00-18:00 PT
Completed - The scheduled maintenance has been completed.
Mar 23, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 09:00 PDT
Scheduled - UBC IT will perform network maintenance at the UBC Vancouver campus on March 23, 2025, 09:00-18:00 PT. During the upgrade, there will be no impact on end users as we have redundancy in place.
Mar 18, 15:26 PDT
Mar 22, 2025
Educloud Server Maintenance BCNET Kamloops March 22, 2025, 10:00-16:00 PT
Completed - The scheduled maintenance has been completed.
Mar 22, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 10:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 15:28 PDT
Scheduled - The EduCloud Server environment for BCNET organizations in Kamloops will be undergoing scheduled network maintenance on March 22, 2025, 10:00-16:00 PT.
BCNET EduCloud Server orgs in Kamloops may experience brief intermittent network outages from 10:00-12:00 PT.
BCNET Kamloops org admins will not be able to manage NSX edge gateways, networks and load balancer settings from 12:00-16:00 PT.
Mar 18, 15:24 PDT
Workday Scheduled Weekly Maintenance March 21 2025, 21:00 PT to March 22 2025, 01:00 PT
Completed - The scheduled maintenance has been completed.
Mar 22, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 21:00 PDT
Scheduled - Please be advised that on March 21, 2025, 21:00 PT to March 22, 2025, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Mar 17, 10:42 PDT
Mar 21, 2025
Guest Wireless Network Maintenance March 21, 2025, 22:00-23:30 PT
Completed - The scheduled maintenance has been completed.
Mar 21, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 22:00 PDT
Scheduled - UBC IT will conduct Guest Wireless Network Maintenance on March 21, 2025, 22:00-23:30 PT. There will be no impact on end users as we have redundancy in place.
Mar 19, 15:10 PDT
Okanagan campus telephone services disruption Friday March 21, 2025 06:20 PT
Resolved - This incident has been resolved.
Mar 21, 10:15 PDT
Investigating - Okanagan campus telephone services are experiencing an issue dialing or receiving calls to/from external numbers. Internal numbers are working. Technicians are investigating.
Mar 21, 07:41 PDT
The Perceptive Content application is unavailable Friday March 21, 2025 08:20 PT
Resolved - This incident has been resolved.
Mar 21, 09:04 PDT
Investigating - The Perceptive Content application is unavailable this morning due to changes made to EAD. We are actively working to resolve this access issue as quickly as possible. Until this is resolved, users will not be able to log into the application.
Mar 21, 08:35 PDT
Okanagan Campus ARTS Building Network Switch Upgrade March 21, 2025 06:00-08:00 PT
Completed - The scheduled maintenance has been completed.
Mar 21, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:00 PDT
Scheduled - Okanagan campus network in Arts Building (2nd and 3rd floors) will undergo network maintenance on March 21, 2025 06:00-08:00 PT. During the maintenance, voice, data and wireless services will be periodically unavailable in the building area. Occupants have received advance notice of this maintenance.
Mar 20, 10:12 PDT
Mar 20, 2025
Identity Broker (Keycloak) database patch maintenance March 20, 2025 06:00-07:00 PT
Completed - The scheduled maintenance has been completed.
Mar 20, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 06:01 PDT
Scheduled - The Identity Broker (Keycloak) database will be undergoing scheduled patch maintenance March 20, 2025 06:00-07:00 PT.

There will be periods of service unavailability during the maintenance window.
Mar 18, 16:29 PDT
UBC Identity Provider (IDP) Maintenance March 20, 2025 06:00-07:00 PT
Completed - The scheduled maintenance has been completed.
Mar 20, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 06:00 PDT
Scheduled - UBC Identity Provider (IDP) database will be undergoing scheduled patch maintenance on March 20, 2025 06:00-07:00 PT.

There will be periods of service unavailability during the maintenance window.
Mar 18, 16:34 PDT
Mar 19, 2025
Educloud Server Maintenance BCNET Vancouver March 19, 2025, 15:00-18:00 PT
Completed - The scheduled maintenance has been completed.
Mar 19, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 15:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 15:29 PDT
Scheduled - The EduCloud Server environment for BCNET organizations in Vancouver will be undergoing scheduled network maintenance on March 19, 2025, 15:00-18:00 PT.
BCNET EduCloud Server orgs in Vancouver may experience brief intermittent network outages.
Mar 18, 15:22 PDT
Mar 18, 2025
UBC Student Email Service is migrating to Microsoft Exchange Online
Completed - The scheduled maintenance has been completed.
Mar 18, 12:14 PDT
In progress - Active UBC Student Email mailboxes will be migrated to Microsoft Exchange Online from February 4 to March 25, 2025. Check your UBC Student Email for details about your migration date.

After migration, login to your mailbox at outlook.office.com using cwl@student.ubc.ca as your username and CWL password. Visit the M365 Student Migration Info Page for more details.
Feb 4, 12:49 PST
Scheduled - February 4, 2025 to March 25, 2025
Feb 4, 12:49 PST
Workday login issue March 17, 2025 11:50 PT
Resolved - This incident has been resolved.
Mar 18, 09:40 PDT
Monitoring - Technicians have identified the root cause. Users should see a return to normal Workday access. We will continue to monitor as access returns.
Mar 17, 13:44 PDT
Investigating - Due to a service interruption, users are currently unable to log into Workday. The issue is being investigated.
Mar 17, 11:53 PDT
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